Endorsed by Which?

Kenna Plumbing & Heating


96 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours


Kenna Plumbing and Heating is a family run business, established in 2001.
Our services include central heating installation, servicing and repairs to domestic gas appliances, heating systems, general plumbing and related works.

We also specialise in quality bathroom installation and can offer a service from design to installation.

We have many years experience, an enviable reputation for quality workmanship, high levels of customer care, reliability and value for money.

Kenna Plumbing and Heating hold the following qualifications.
City and Guilds Level 1 Plumbing.
NVQ Level 2 Plumbing.
Gas Safe reg 506454.

Kenna Plumbing and Heating Services.

Fully Insured.
Family Run Business.
Heating Specialists.
Boiler Installations.
Landlord Safety Checks (CP12).
Power Flushing.
Plumbing and Heating Survey.
All Plumbing Works.
Shower/Bathroom/Wetroom Installations

What we do

  • Plumbers

    • Emergency plumbing services
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Bathroom fitters

    • Wet rooms
    • Bathroom Installation
  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas safety testing and inspection
    • Radiators and central heating
    • Power flushing
  • More Services

    • emergency repairs
    • boiler servicing
    • landlord certificates
    • leaks

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

96 reviews
Customer Service
Sort by
Consistently great service
Customer Service
Jamie has been servicing my Potterton flamingo boiler for a decade or so now. It's about 40 years old but Jamie keeps it running well, always taking the time to give it a really thorough check. Despite the boiler's age Jamie doesn't pressure me to replace it. Recently the boiler went out while I was having a smart meter installed. The engineer couldn't get it to restart and cut off the gas at 8pm on a freezing evening. I contacted Jamie, who was very busy as ever, but he came round the next morning and restarted the boiler. Having a boiler engineer who can be relied on is fantastic. Plus Jamie does other plumbing jobs as required. Recently replaced taps for example make my bathroom like new.
Customer in Greater London Posted on 01/12/2023 , work completed 01/12/2023
Gas Boiler - Safety Certificate and Annual Service
Customer Service
Jamie's communication with us before the job was prompt and clear, and we were quickly able to agree a date for his visit. He gave a specific time slot for his visit, to which he kept. He performed the job very efficiently and also fixed a problem during the visit, making no extra charge for a minor part which he had with him. The documentation supplied after the event was clear and comprehensive, with plenty of illustrative photos. He identified a further issue, and provided a very reasonable quote to address it. I will definitely contact Jamie in future for boiler work, and would absolutely recommend him.
Customer in Greater London Posted on 27/10/2023 , work completed 12/10/2023
Gas safe engineer for boiler repairs
Customer Service
The engineer, Jamie, was very good, swift and fixed my boiler. I usually call in big famous companies for gas safe engineers, but from now on I'm calling him first. I thought I was taking a chance with an independent engineer, but I'm so glad I did.
Customer in Greater London Posted on 10/10/2023 , work completed 05/10/2023
100% recommended
Customer Service
I'm not usually one to post reviews, but Jamie is an excellent plumber. He clearly rationalised a problem with a shower, and he could explain it, he sourced a part, and when there was a hiccup he didn't blame me but got on with the resolution and got it all sorted out. A real delight. thank you.
Customer in Oxfordshire Posted on 05/09/2023 , work completed 30/08/2023
Bath pop up waste replacement
Customer Service
Replaced the pop up waste on the bath. Sounds like a small job and it was, didn't need to remove/replace the bath (as suggested by others). Completed with clean and tidy workmanship, definitely would recommend and will likely use again.
Customer in Greater London Posted on 20/08/2023 , work completed 14/08/2023
Great and very thorough gas boiler service
Customer Service
Jamie Kenna has been doing the gas boiler service for me for the past five years, and he is always extremely thorough, polite, and knowledgeable. Where other people spend 10 minutes checking the boiler and then done, Jamie usually spends 45 minutes to an hour to ensure that the boiler works well. He also follows up with recommendations for things that can be done next time, but most times, no further action is needed. I would be very happy to recommend him to anyone!
Customer in Greater London Posted on 13/08/2023 , work completed 07/08/2023
Excellent Service
Customer Service
It is rare to find a contractor who turns up on time, does the job and provides a full report, is reasonably priced and happy to explain everything that he is doing. Very experienced engineer. Thank you. Highly recommended.
Customer in Greater London Posted on 12/08/2023 , work completed 25/07/2023
Endorsement Reference
Customer Service
Boiler repair. Boiler completely "dead" although electricity going to it. Jenna Plumbing attended promptly and exactly at the time they said they would. Jamie was friendly , polite and professional. He explained what he was doing and quickly identified the problem. The work was carried out quickly and the price was very reasonable. I would definitely recommend this plumber.
Which? Trusted Traders Consumer Posted on 04/05/2023 , work completed 20/06/2018
Great service from Kenna Plumbing
Customer Service
Another great service from Kenna Plumbing. This time a boiler installation. Jamie gave a fast and highly professional service, all costs were clear and transparent and gave me complete confidence. Very friendly and helpful, ensuring we fully understood what we needed to know before he left. All work guaranteed and Gas Safe certified. Great company.
Customer in Greater London Posted on 23/02/2023 , work completed 21/02/2023
Cancelled Last Minute, no one showed up.
Customer Service
It is not often I post a sour review however, I was disappointed in the customer service at Kenna. I had booked Jamie in originally to check the boiler. He came and did so, I paid - however I still have not recieved a certificate for the work done. We then tried to book in for a toilet replacement, agreed a date and no one turned up in the morning. After calling multiple times, they had got the date wrong and Jamie kindly offered to come the next day. Due to the inconvenience caused I explained my frustrations but wanted to confirm the next day booking. However, I then received no reply after multiple calls and emails, completely ghosted with no apology or warning. It was suggested to me I go with a different plumber. This was highly stressful as we had paid faster delivery fees for the toilet to arrive in time for Jamie to carry out the works.
Customer in Surrey Posted on 18/01/2023 , work completed 22/12/2022
The trader replied (on 17/02/2023)
Apologies for our late response to your review. Unfortunately due to a bereavement in the family, the job for the toilet installation had to be postponed and moved to a different date. To which we did advise you and apologised for the inconvenience. A new date was scheduled but due to the shocking news we had received which was just before Christmas and heightened emotions, you were mistakenly booked in on a day that fell on a bank holiday. As soon as we realised our mistake we did offer our sincere apologies and offered to attend the next day. We were met with abrupt emails asking for compensation, discounts and whether we would carry out the work (cash in hand!) We always endeavour to give the best service and respond to our customers in a timely manner. On this occasion, we were bombarded by three different members of the same family with multiple emails and calls to our call centre. Due to the hostility, we thought it best to advise that they seek an alternative Plumbing company. We are a small family-run business and have worked very hard to get our excellent reputation and positive reviews, this incident and the bereavement happened during our extremely busy period when we are carrying out essential boiler repairs for our customers. We would like to state that we will as always treat our customers with the utmost respect and would expect the same in return. Sorry your expectations were not met on this occasion Kenna Plumbing Ltd