Kenna Plumbing & Heating

I was called to the property for a trace and repair of a leak on an external Soil pipe. On investigation of the Soil pipe using my 3.8 meter ladder I found strap on boss pipe that was snapped and was showing signs of leaking and had moss growing from it. After taking a photo I pointed this out to the customer. I then dried the pipe using tissue and asked the customer to go to the THIRD floor of her house to flush the toilet and run any baths or basins there may be up there. The customer then run the taps on the 3rd floor and I run the taps on the 2nd floor, I then returned to the external Soil pipe and as expected I found the strap on boss was leaking. I informed the customer of the situation and they agreed with me that the strap on boss should be replaced. I went to the merchants to get the required materials and the replaced the star on boss on the soil pipe. Due to the soil pipe being rigded and the pipework I was joining on to being two fixed points this was no easy task. Once finished I allowed the glue to dry and tested my work by running the taps from the second floor. This was witnessed by the owners son as the owner had left the property. After the test had been witnessed I filled out an invoice and gave the customer a review form so I could get a review for my good work. I then left the property. The next day I receive a call from a very irrate customer. I go to the property 15 mins after receiving the phone call. I am told that the pipe is leaking and I have fixed a leak that was non existent. I told the customer that I had photographic evidence that there was a leak and that it had been repaired. The customer then accused me of moving the pipe whilst working on it, I went up the 3.8 meter ladder and demonstrated that I would have to be the incredible Hulk to be able to move the pipe an inch. The customer then informs me that she has a lodger living on to TOP floor of her house and there room has a basin in it. I asked the customer if the tap was run yesterday when I was testing the Soil pipe. The customer said that the lodger was not in so the water couldn't be run. I asked if the water could be run today, the customer then had to ring her lodger to get permission to enter the room and run the water. Once this was done there was a drip coming from the connection of the poorly installed waste pipe. The customer then implied again that I had fixed a non existent leak, I then asked the customer if she had run all the taps on the 3rd floor and she again said that that tap was not run. I then said that it was a secondary leak which was not seen the first time due to the tap not being run. The customer then said that I should fix the leak for free and if I didn't she would give me a bad reveiw. I explained that I dis not own a ladder that can reach the THIRD floor of her house. I then said that I would get a price for renting a ladder. I phoned Which to report that I was being blackmailed by a difficult customer so that there was a record of the incident. The customer was called with the price for the rental of the ladder and the cost of the extra materials and Labour. The customer then became abusive and once again threatened to give me a bad review. In my opinion there where two leaks on the soil stack. I repaired the leak that I found and felt I did a good job. As I stated earlier I have photographic evidence of the leak that I repaired. The other leak was secondary and was not identified due to other being able to access the lodgers room. I gave the customer a review form because I done a good job of the leak I found. I do not own a 11 meter ladder so it would have to be rented i do not feel that this is a bad reflection on the company. I do not take kindly to being blackmailed into carrying out free work and am very disappointed to have received my 1st ever bad review. I am also disappointed in Which because they did not investigate or verify this claim. If I could post pictures here I would because it would explain a lot. I will be contacting Which in the morning and I hope any customers reading this look at my numerous Good reviews and disregard this blatant attack on me personally and my company. Jamie Kenna Owner of Kenna Plumbing and Heating