Endorsed by Which?

KindWater Water Softeners

4.9

253 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

KindWater’s experienced team is led by a former industry association Chairman and we have successfully installed thousands of water softeners. We are large enough to be professional, small enough to take a personal care. Which is why our customer satisfaction surveys consistently show 60% delighted, 36% pleased, 4% satisfied and 0% unhappy.

What we do

  • Plumbers

    • Water softener installation and maintenance
  • Handyman and home maintenance services

  • More Services

    • domestic and commercial salt sales

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
253 reviews
Customer Service
5.0
Quality
5.0
Value
4.8
Sort by
Good, thorough, and efficient.
Customer Service
Quality
Value
Jamie came exactly on time and completed a difficult job replacing a very old mixer tap with a 3-way one. He didn't stop until he had finished the job. He did it all with good humour and thoroughness. He left everything clean and tidy, and explained the system clearly. We would have no hesitation in recommending Jamie to anyone. Many thanks, Jamie. Also, many thanks to Kindwater for arranging the service so efficiently.
Customer in Suffolk Posted on 18/07/2025 , work completed 17/07/2025
Great Service
Customer Service
Quality
Value
Jamie installed a new water softener for us today, and we cannot fault the service. We felt well informed when quoted, but they didn’t pressure us to buy and gave us time to review the options. We went for the middle of the range softener, and it’s great. Jamie installed it today, explained how it worked, and left the area clean afterwards. Highly recommend!
Customer in Suffolk Posted on 18/07/2025 , work completed 18/07/2025
Efficient, Informative and Reliable
Customer Service
Quality
Value
Had a great experience with this company that provided me with multiple quotes for different products. I picked my water softener with confidence having had all the details explained to me. Installation of the new softener and disposal of my old water softener was very efficient. The engineer Jamie done a great job and nothing was too much hassle for him. I am very pleased with the service I received and would recommend to friends and family.
Customer in Suffolk Posted on 16/07/2025 , work completed 16/07/2025
Another great experience
Customer Service
Quality
Value
I have used Kind Water for well over 20 years. Our old softener was at the end of its days and we needed an upgrade. The staff on the telephone provided helpful, friendly advice. Jamie completed a survey and provided all the information we needed so that we could place our order. A smooth install and handover along with a great chat, very happy - Thanks Jamie!
Customer in Essex Posted on 10/07/2025 , work completed 10/07/2025
Excellent Experience
Customer Service
Quality
Value
I recently had a new softener installed to replace one from the same company bought in 2008. I had excellent service from the lady in the office and from Jamie, who installed the softener efficiently and cleaner. No mess, no fuss. From my previous experience of over 20 years, I know this company is friendly and reliable. I would not hesitate to recommend them.
Customer in Essex Posted on 04/07/2025 , work completed 04/07/2025
Great service.
Customer Service
Quality
Value
We chose KindWater not only as a local installer but also on the basis of their initial call-out inspection and quote. Despite being six months previously, they honoured that quote and Jamie was excellent throughout - personable, tidy and efficient. Very pleased with the installation and result.
Customer in Suffolk Posted on 02/07/2025 , work completed 30/06/2025
New water softener installation
Customer Service
Quality
Value
We chose KindWater as a local company who were also a Which Trusted Trader. After an initial phone call, Phil visited and gave advice and discussed our options and left a written estimate of cost. There was never any pressure to buy from the company. After we decided to proceed, Phil returned 3 weeks later to fit the softener, together with a filtered hard water tap. He arrived at the agreed time and fitted the equipment over the course of a morning. He worked very tidily, fitting the unit in the pantry between an existing shelf and storage box. Following installation, he gave us advice about use and maintenance. He left a completed order form, with the cost as per the estimate and we paid by BACS.
Customer in Norfolk Posted on 25/06/2025 , work completed 23/06/2025
Water Softener Installation
Customer Service
Quality
Value
Replaced existing softener with Kinetico Premier Plus Installed by Jamie - excellent service, would recommend
Customer in Hertfordshire Posted on 28/05/2025 , work completed 28/05/2025
Just brilliant
Customer Service
Quality
Value
From the first phone call to the engineer arriving, just brilliant service from start to finish. Fixed the problem super quickly. Cannot recommend highly enough. Reasonable price too. Five stars.
Customer in Suffolk Posted on 28/05/2025 , work completed 21/05/2025
Friendly, clean and fast service
Customer Service
Quality
Value
Jamie was very friendly and completed to installation of my kinetico premier compact, water filter and tap very quickly. He was considerate in making sure I understand every process and more than happy to answer any questions I had. Very tidy worker too. Kinetico also provide great customer service. Kirsten, who I'd been corresponding with over email responded promptly to every message and also answered all my questions in a timely manner. Water softener and filtered drinking water are all working perfectly and I'm extremely happy with the service I received.
Customer in Suffolk Posted on 09/05/2025 , work completed 08/05/2025