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KindWater Water Softeners

4.9

227 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

KindWater’s experienced team is led by a former industry association Chairman and we have successfully installed thousands of water softeners. We are large enough to be professional, small enough to take a personal care. Which is why our customer satisfaction surveys consistently show 60% delighted, 36% pleased, 4% satisfied and 0% unhappy.

What we do

  • Plumbers

    • Water softener installation and maintenance
  • Handyman and home maintenance services

  • More Services

    • domestic and commercial salt sales

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.9
227 reviews
Customer Service
5.0
Quality
5.0
Value
4.8
Sort by
Fantastic
Customer Service
Quality
Value
I must say I always wanted a water softener. I called them and was offered an appointment with an engineer at a convenient time for me by a very nice lady(human being, not robot) . The engineer came and answered all my questions, quickly assessed the job required and gave me a quote. Called the office to arrange the day for the installation. Installation went very smooth, no surprises, everything went as planned. Jamie,is an excellent professional engineer with great communication skills. It's been 3 weeks since the installation and I must say that I am so happy with the change. The water quality is remarkable, my skin doesn't feel dry anymore,my daughters eczema has improved visibly . I guess the best part is I don't have to use handcream everytime after I wash my hands..which is about 20 times at least/day. From what I noticed so far I would be using a bag of salt blocks/month ,but that is subjective to every household. Overall,I am very happy I chose this company for the water softener: office services outstanding everytime I called and Jamie,the engineer I got assigned, was very knowledgeable(offered a very elegant replumbing solution to the maze of pipes I had under the sink),tidy and efficient,very honest and trustworthy. Highly recommended!
Customer in Essex Posted on 11/02/2025 , work completed 29/01/2025
A quality installation that I'm happy to recommend
Customer Service
Quality
Value
I knew that Kindwater.co.uk. wasn't the cheapest supplier around but excellent Feedback from neighbours led me to obtain a quote from them. Right from the first visit by their technical salesman, I had a good feeling about the company. He wasn't at all pushy, explained the products well and was able to answer all of my technical questions to my complete satisfaction - and I'm a very experienced aerospace engineer so I was asking some very detailed questions! Come installation day, the installer, Jamie, turned up on time; seemed to be doing a very thorough job; and provided an excellent briefing on the product before he departed. I've now had the water softener for 3 months and couldn't be happier with it. It works as advertised with very low salt consumption and excellent water quality.
Customer in Suffolk Posted on 07/02/2025 , work completed 13/11/2024
Prompt, professional and reliable
Customer Service
Quality
Value
KindWater installed a new water softener this January having maintained my old unit (which was 17 years old). They have always provided professional and reliable service. I also use them for my salt block supply - competitive prices and reliable delivery.
Customer in Suffolk Posted on 04/02/2025 , work completed 02/01/2025
Water softener service
Customer Service
Quality
Value
Very efficient response to my enquiry; speedy appointment to service a 5 year old water softener; polite and informative engineer; highly proficient and efficient. One satisfied customer.
Customer in Suffolk Posted on 28/01/2025 , work completed 28/01/2025
Efficient, quick service and high quality product.
Customer Service
Quality
Value
I was considering a replacement water softener and uncertain who to approach when, by happy coincidence, a sales leaflet from KindWater came through the door. I received a very speedy response to an online enquiry and within three days was visited by one of their friendly, informative engineers, who did a survey, efficiently installed a new Kinetico water softener and removed the old, worn-out machine. While not the cheapest product on the market, the new softener is compact, looks good, needs no electrical connection, seems of high quality with a long warranty and worth the price. After a week in situ it is unobtrusive, with no noise, and the degree of water softening seems just right. The block salt it uses is so much easier and cleaner than the bags of tablets. I subsequently ordered a supply of salt blocks from the company which was delivered free within five working days. I rate KindWater very highly, not only for the products they sell (or hire) but also for the speed and efficiency of their service and their personal, friendly approach.
Customer in Suffolk Posted on 23/01/2025 , work completed 16/01/2025
Great job!
Customer Service
Quality
Value
Jamie was very good, and was very competent at installing the water softener. I would recommend KindWater.
Which? Trusted Traders Consumer Posted on 23/01/2025 , work completed 21/01/2025
Excellent all round
Customer Service
Quality
Value
I have used Kindwater before and chose to have my new water softener installed in December. The engineer was here most of the day as extra pipework needed installing. He was very knowledgeable, friendly, and patient and good humoured right from the time when he came out to assess what I needed, and the day of the installation itself. He worked expertly, cleanly and tidily and answered my questions clearly. The staff at the office are all helpful too. Highly recommended.
Customer in Suffolk Posted on 17/01/2025 , work completed 16/12/2024
Water softener installed
Customer Service
Quality
Value
I would definitely recommend Kind Water. Barry was excellent and went that extra mile during the installation explaining everything in detail. Also, thanks to Kind Water for organising the installation date quickly as our previous water softener had failed leaving us with no water so was appreciative when Barry arrived promptly and did a fantastic job. Very pleased with the new softener it is more advanced than our old one and a lot easier to use. Thank you Anne & Colin
Customer in Norfolk Posted on 17/01/2025 , work completed 16/01/2025
New water softener fitted
Customer Service
Quality
Value
Both Jamie the engineer and the staff at the company's office were both professional and helpful. On his first visit, Jamie had all the information we required, he explained the various options and the process of fitting a new softener. He gave us a price for the various options, but there was no pressure on us to place an order at the time of his visit. Having placed an order it was very easy for us to arrange an installation date that was suitable. Jamie arrived promptly and carried out the work, explaining what he had done, relating to our specific situation. Before leaving he ensured that we had a full understanding of how the softener worked and could be recharged. The room was left clean and tidy and he offered to help us reposition the appliances.
Customer in Suffolk Posted on 16/01/2025 , work completed 15/01/2025
Kind Water Review
Customer Service
Quality
Value
Excellent service today by Jamie at Kind Water Solutions. He was very thorough and managed a tricky installation with ease.
Customer in Suffolk Posted on 09/01/2025 , work completed 09/01/2025