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Trusted Traders

KindWater Water Softeners

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4.9

152 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

KindWater’s experienced team is led by a former industry association Chairman and we have successfully installed thousands of water softeners. We are large enough to be professional, small enough to take a personal care. Which is why our customer satisfaction surveys consistently show 60% delighted, 36% pleased, 4% satisfied and 0% unhappy.

What we do

  • Plumbers

    • Water softener installation and maintenance
  • Handyman and home maintenance services

  • More Services

    • domestic and commercial salt sales

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
152 reviews
Customer Service
5.0
Quality
5.0
Value
4.8
Sort by
Fabulous water softening unit
Customer Service
Quality
Value
From initial phone inquiry through to installation, Kind Water’s service was impeccable! Ended up installing the Kinetico Premier Compact and could not be more pleased. The unit fits nicely under the sink and adding the block salt is quick and easy. After installation, Kind Water’s engineer took the time to explain how the unit worked and answered all of our questions. He easily could’ve just handed us the pamphlet and said he had to go to his next appointment. We felt supported and most importantly, that Kind Water actually cared about us as customers. If you’ve been debating a water softener, I highly recommend working with Kind Water and getting a Kinetico unit. You won’t be disappointed and you’ll kick yourself for waiting so long!
Customer in Suffolk Posted on 23/04/2021 , work completed 02/02/2021
Replacement water softener
Customer Service
Quality
Value
At first we thought our old cheap softener needed a repair. The engineer checked it over and told us it was well past its best and due to be replaced. In truth we had never been satisfied and so authorised a new Kinetico. What a difference! Within 3 days we had lovely soft water and have been delighted ever since. The installation was relatively quick the engineer was polite and very efficient and our experience was very good (apart from authorising the payment!) Well done Kindwater. We have already recommended to others to follow our example.
Philip in Norfolk Posted on 23/04/2021 , work completed 05/03/2021
First Class Product and Service
Customer Service
Quality
Value
My research lead me to both Kind Water and Kinetico machines and we were delighted with the service received from the initial no-pressure assessment through to the job completion. I would highly recommend Kind Water and also the benefits of a quality water softener per se. We invested in a compact yet highly-rated product and are already starting to recoup the cost because of the reduced need for certain toiletries and cleaning products. In addition, we are pleased that our taps and showers will last much longer and we no longer have to buy a new kettle every year!
James in Essex Posted on 23/04/2021 , work completed 19/01/2021
Friendly and efficient.
Customer Service
Quality
Value
We inherited an old, unused water softener and water filter when buying our home. Emily at Kind Water was very patient in explaining the various options available. Kind Water's engineer arrived promptly and completed the work with minimum disruption; he explained the system clearly and left the kitchen clean and tidy.
Sarah in Norfolk Posted on 25/03/2021 , work completed 17/03/2021
New water softener
Customer Service
Quality
Value
We decided to replace our water softener and contacted KindWater. Their engineer came, assessed the job and gave us a choice of water softeners. After choosing, a date for installation was made. The engineer arrived on time and without any fuss, fitted the new softener. Throughout, the staff on the telephone have been most helpful and whilst we have not used this company before (other than to buy salt) we have found them most efficient, pleasant and reliable.
Customer in Suffolk Posted on 25/03/2021 , work completed 19/02/2021
Fitting New Water Softener
Customer Service
Quality
Value
We have been a customer of KindWater for a few years now and recently moving house we used them again for a new Kinetico Water Softener. We have no hesitation in recommending KindWater we find their engineers knowledgeable, prompt and tidy in their work. They also have an efficient back office and no high pressure sales.
Paul in Norfolk Posted on 19/03/2021 , work completed 12/03/2021
First class work
Customer Service
Quality
Value
The work was carried out swiftly, efficiently and with the minimum of disruption. I have no problem recommending Kindwater.
Customer in Suffolk Posted on 18/02/2021 , work completed 21/10/2020
Very satisfied
Customer Service
Quality
Value
Initial appointment booked and completed without issue. Installation completed at agreed time and fully satisfied with work completed. Very tidy and neat within a cramped space. Recommended to neighbor who also used them.
Customer in Suffolk Posted on 12/02/2021 , work completed 18/06/2020
Purchase and Installation of a Kinetico Premier Compact Water softener
Customer Service
Quality
Value
I contacted Kindwater Water softeners as they are the local Kinetico dealers and wished to replace my 16 year old twin tank softener with a new unit. The sales office were very helpful and organized a site survey and quotation for supply and fitting. After several discussions regarding the hosing and plumbing I elected to have Kindwater install the water softener. The Installation was done on time, very meticulously and cleanly. No additional costs were levied for a new tank ball cock which needed to be installed to ensure the system worked to specification. The System was explained and handed over very professionally. I have monitored the water meter and salt usage and have been pleased with the results so far, the softener delivering exactly the output quoted for the salt usage. I can thoroughly recommend this Water Softener and Kindwater, Pettistree Suffolk.
Customer in Suffolk Posted on 12/02/2021 , work completed 04/11/2020
Quick work
Customer Service
Quality
Value
The lead time for this job was 8 days - the fitter arrived on time, fitted the water softener to the outside as there wasn't enough room under the kitchen sink. Everything was completed within about 3 hours including replacing the kitchen tap with a new 3 way tap. Very efficient.
David in Suffolk Posted on 12/02/2021 , work completed 06/10/2020