KindWater Water Softeners

This was very easy all round. Called May an appointment, the man came on time, nice and polite and knew what he was doing. Next time it needs a service I will be calling them to do it.

Jamie was able to come and check and then replace my faulty water softener in just 8 days. He quickly diagnosed the fault, made it work temporarily and then gave me very clear options to replace it with no pressure in any way. The different ways to pay are very welcome in slightly straightened times. Thoroughly recommend all round - thank you!

For years we have put up with a totally inappropriate on / off valve to our outside tap. Jamie came / saw / conquered within about 20 minutes and we are delighted that such poorly designed plumbing is no longer something to be concerned about. PS. Jamie arrived on time, maybe on the early side even. He is very personable and we wouldn't hesitate to recommend him and KindWater Softeners.

Having encountered issues with both equipment and customer support from another (much bigger) water softener company, I approached Kind Water for assistance. My first point of contact with Kirsten by telephone was impressive - she was helpful, honest, proactive and patient - and she provided me with the information and price indications I requested and also arranged for an engineer, Jamie, to visit to undertake a free health check of my faulty machine. Not only was Jamie local but he was also available within days of my initial phone call. (This is unlike the other company which rearranged a service visit FOUR times and when I advised them of a leak, has taken in excess of a month to send someone out and when someone did finally arrive, disputed there was a problem, said he couldn't fix something he couldn't see and gave me no impression that he, or his manager, wanted to resolve the issue to my satisfaction.) By contrast, Kirsten actually called me a few days before Jamie's scheduled visit to let me know he had had a cancellation and could, if convenient to me, call round earlier. Jamie arrived on time, was extremely courteous, helpful, patient, explained things clearly and gave me no 'hard sell' at all. When the time comes to replace my current water softener, which I suspect will be sooner rather than later, I will not hesitate to contact Kind Water again. If my experience to date with Kind Water is anything to go by, I would not hesitate to use and recommend this company.

I was quickly given an appointment for a service call. Jamie arrived exactly on time and soon established the nature of our problem. He patiently and thoroughly explained the options open to us and was willing to fit a replacement unit without needing to make another call. The work was carried out straightaway and the resulting neat installation was a big improvement on the existing chaotic "birds nest" of flexible pipework. Jamie provided plenty of useful guidance and his friendly and helpful manner made us feel very confident that we had been given top class service and we had made exactly the right decision. Would definitely recommend the services of this firm and indeed have already done so as one of our neighbours is currently looking to replace his old installation.

Did some research online when we decided to get a water softener and found these guys. Product seems great and there was absolutely no high pressure sales chat whatsoever. Came to quote when they said they would. Quick and efficient. Installation two weeks after we agreed the quote and again, timely arrival, efficient installation and very tidy and respectful around the house. Would definitely recommend. Can feel the difference in the water straight away.

We are delighted with our new water softener. Jamie came out for our free survey and also fitted our water softener. We had lots of questions which Jamie answered really clearly so we knew exactly what to expect and understood costs. Jamie arrived promptly on fitting day and made sure we were still happy with everything agreed before commencing. The fitting is very neat and we are delighted with the difference in our water already. We would definitely recommend.

Pleased to say had a very good experience with this company with a new replacement unit and Jamie the engineer, who explained everything very well so that we choice the correct new unit and how it works. Happy customer and highly recommend Kindwater.

Jamie originally visited to service my water softener but it was beyond repair despite his efforts, it was very old. He discussed my requirements and provided a quote for a new softener without any pressure. He returned today as arranged and he had clearly given considerable thought to how he would complete the installation in the limited space available. I now have a lovely new softener which Jamie installed with great care. He is very professional and friendly and a very tidy workman. Everything was completed with in the expected timescale and budget given. I have already recommended this company to two friends. I have also found the office staff very helpful and friendly when I have contacted them.

Right from my first enquiry through until the installation today by Andrew, KindWater have given exceptional levels of service and I highly recommend them. I needed an old water softener removing and a new one installed. The information I received was comprehensive and enabled me to make an informed decision about the best type of water softener to have installed. Andrew arrived on time, worked tirelessly to remove my old softener (which had plenty of 'salt creep' attached to the outside!) , fitted a new 'stopcock' as the old one was seized and installed the new softener. He worked tidily and nothing was too much trouble.