Endorsed by Which?

KindWater Water Softeners

4.9

268 Reviews

Opening Hours
Today -
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

KindWater’s experienced team is led by a former industry association Chairman and we have successfully installed thousands of water softeners. We are large enough to be professional, small enough to take a personal care. Which is why our customer satisfaction surveys consistently show 60% delighted, 36% pleased, 4% satisfied and 0% unhappy.

What we do

  • Plumbers

    • Water softener installation and maintenance
  • Handyman and home maintenance services

  • More Services

    • domestic and commercial salt sales

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
268 reviews
Customer Service
5.0
Quality
5.0
Value
4.8
Sort by
New Water softener fitted at home
Customer Service
Quality
Value
From start to finish Jamie, Daniel and Kindwater were easy to use. Had great communication. Zero pressure. Booked an appointment to install. Jamie did it in a couple of hours and now I have all the benefits. Super work. Solid company.
Customer in Suffolk Posted on 16/10/2025 , work completed 16/10/2025
New installed water softener
The service from Kindwater was excellent from start to finish. So professional. Everything was done on schedule. Jamie was so helpful & explained everything in detail. The aftercare they offer is great. Would definitely recommend this company so impressed
Customer in Essex Posted on 11/10/2025 (Reviewer did not use service)
Fantastic Job
Jamie fitted out new premier compact water softener with a drinking tap and filter. We are very happy we choose kind water for our water softener, Very easy to deal with and we even got some extra free salt to get us up running. Thank you to team and Jamie at kindwater.
Customer in Essex Posted on 10/10/2025 (Reviewer did not use service)
Excellent service
Customer Service
Quality
Value
Jamie visited us to provide us with a no obligation quote. We had previously had a company round to look at our water softener which wasn’t working and they charged us a £100 fee - unless we bought a new water softener from them - they then provided us with a quote for a very high-end expensive water softener. A friend recommended Kindwater and we have been very impressed with their fast and efficient service. We had also been meaning to replace our leaking kitchen tap which Jamie also changed for us. Jamie has done an excellent job and explained thoroughly how everything works and we will be recommending this company to friends and family in the future.
Customer in Suffolk Posted on 04/10/2025 , work completed 03/10/2025
Highly recommended
Customer Service
Quality
Value
Barry serviced our water softener when we moved in two years ago. He was honest that the unit was probably reaching the end of its useful life, and he gave us the options available for a new unit. We chose the Kinetico Premier Compact as there was a generous £300 discount. Barry installed it quickly and left the kitchen clean and tidy afterwards. Two months later, we are delighted with our purchase. The softer water is noticeable, and we use fewer products (shampoo, etc.). The most satisfying improvement is not having to use descaler on the shower cubicle every few days!!
Customer in Suffolk Posted on 05/09/2025 , work completed 11/07/2025
Replacement Water Softener
Customer Service
Quality
Value
After over ten years of use our rental water softener gave up the ghost. Jamie came and installed a brand new replacement in less than an hour. He arrived at the time agreed and carried out the work flawlessly. Excellent service, I would recommend without hesitation. Great customer service.
Customer in Suffolk Posted on 05/09/2025 , work completed 05/09/2025
Outstanding Company
Customer Service
Quality
Value
We are most impressed with KindWater who provided a Kinetico Premier Compact water softener. They are friendly, efficient and knowledgeable. Jamie is an expert and tidy workman, and the product that he installed is superb. We thoroughly recommend this company.
Customer in Suffolk Posted on 04/09/2025 , work completed 02/09/2025
Great work
Customer Service
Quality
Value
Right from the word go, this company was excellent. Daniel was very helpful in arranging the appointments and keeping in contact, and Phil, who fitted our softener, was exceptional, clean, tidy, careful, and did an absolutely excellent job for us. Can definitely recommend this company.
Customer in Norfolk Posted on 28/08/2025 , work completed 28/08/2025
Knowledgeable service and installation
Great service from Jamie, who arrived to upgrade our water softener. Efficient work and good explanation about the device, since we hadn't had a water softener before. Very pleased and would highly recommend.
Customer in Norfolk Posted on 26/08/2025 (Reviewer did not use service)
Reliable, efficient, helpful and friendly
Customer Service
Quality
Value
Our old softener was old and using a lot of salt. Jamie came to give it a free check and he adjusted it to see if that would help. He gave good, clear advice on the best new softeners. I decided to go for a new Premier Compact which had a discount of £300. Jamie returned on time on the date designated and fitted the new softener quickly and efficiently, leaving everything clean and tidy. He patiently answered my questions. I have used Kind Water for many years and can't rate their service highly enough.
Customer in Suffolk Posted on 26/08/2025 , work completed 21/08/2025