Endorsed by Which?

KindWater Water Softeners

4.9

250 Reviews

Opening Hours
Today -
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

KindWater’s experienced team is led by a former industry association Chairman and we have successfully installed thousands of water softeners. We are large enough to be professional, small enough to take a personal care. Which is why our customer satisfaction surveys consistently show 60% delighted, 36% pleased, 4% satisfied and 0% unhappy.

What we do

  • Plumbers

    • Water softener installation and maintenance
  • Handyman and home maintenance services

  • More Services

    • domestic and commercial salt sales

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.9
250 reviews
Customer Service
5.0
Quality
5.0
Value
4.8
Sort by
Another great experience
Customer Service
Quality
Value
I have used Kind Water for well over 20 years. Our old softener was at the end of its days and we needed an upgrade. The staff on the telephone provided helpful, friendly advice. Jamie completed a survey and provided all the information we needed so that we could place our order. A smooth install and handover along with a great chat, very happy - Thanks Jamie!
Customer in Essex Posted on 10/07/2025 , work completed 10/07/2025
Excellent Experience
Customer Service
Quality
Value
I recently had a new softener installed to replace one from the same company bought in 2008. I had excellent service from the lady in the office and from Jamie, who installed the softener efficiently and cleaner. No mess, no fuss. From my previous experience of over 20 years, I know this company is friendly and reliable. I would not hesitate to recommend them.
Customer in Essex Posted on 04/07/2025 , work completed 04/07/2025
Great service.
Customer Service
Quality
Value
We chose KindWater not only as a local installer but also on the basis of their initial call-out inspection and quote. Despite being six months previously, they honoured that quote and Jamie was excellent throughout - personable, tidy and efficient. Very pleased with the installation and result.
Customer in Suffolk Posted on 02/07/2025 , work completed 30/06/2025
New water softener installation
Customer Service
Quality
Value
We chose KindWater as a local company who were also a Which Trusted Trader. After an initial phone call, Phil visited and gave advice and discussed our options and left a written estimate of cost. There was never any pressure to buy from the company. After we decided to proceed, Phil returned 3 weeks later to fit the softener, together with a filtered hard water tap. He arrived at the agreed time and fitted the equipment over the course of a morning. He worked very tidily, fitting the unit in the pantry between an existing shelf and storage box. Following installation, he gave us advice about use and maintenance. He left a completed order form, with the cost as per the estimate and we paid by BACS.
Customer in Norfolk Posted on 25/06/2025 , work completed 23/06/2025
Water Softener Installation
Customer Service
Quality
Value
Replaced existing softener with Kinetico Premier Plus Installed by Jamie - excellent service, would recommend
Customer in Hertfordshire Posted on 28/05/2025 , work completed 28/05/2025
Just brilliant
Customer Service
Quality
Value
From the first phone call to the engineer arriving, just brilliant service from start to finish. Fixed the problem super quickly. Cannot recommend highly enough. Reasonable price too. Five stars.
Customer in Suffolk Posted on 28/05/2025 , work completed 21/05/2025
Friendly, clean and fast service
Customer Service
Quality
Value
Jamie was very friendly and completed to installation of my kinetico premier compact, water filter and tap very quickly. He was considerate in making sure I understand every process and more than happy to answer any questions I had. Very tidy worker too. Kinetico also provide great customer service. Kirsten, who I'd been corresponding with over email responded promptly to every message and also answered all my questions in a timely manner. Water softener and filtered drinking water are all working perfectly and I'm extremely happy with the service I received.
Customer in Suffolk Posted on 09/05/2025 , work completed 08/05/2025
Very satisfied
Customer Service
Quality
Value
Very satisfied with the work, the chap came in and arrived on time and kept everything clean and tidy.
Which? Trusted Traders Consumer Posted on 08/05/2025 , work completed 22/04/2025
A good company with a good after service clearly explained by Jamie.
Customer Service
Quality
Value
Jamie arrived at the time he stated and worked nonstop untill all the connections were completed. Jamie made it seem straight forward but the machine did not fit the cupboard and he had to change some exsisting plumbing. It was quite complex but when he left you would not know he had been as he left every thing perfect. The bill was as originaly agreed even though the job was not simple. A very good company which is well represented by Jamie.
Customer in Essex Posted on 07/05/2025 , work completed 07/05/2025
Fitting of a new water softener
Jamie came today to disconnect our old unit and fit a new water softener. Jamie was very polite, considerate and very clean worker. He explained everything we needed to know. Would definitely recommend this company
Customer in Essex Posted on 07/04/2025 (Reviewer did not use service)