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KindWater Water Softeners

4.9

288 Reviews

Opening Hours
Today -
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

KindWater’s experienced team is led by a former industry association Chairman and we have successfully installed thousands of water softeners. We are large enough to be professional, small enough to take a personal care. Which is why our customer satisfaction surveys consistently show 60% delighted, 36% pleased, 4% satisfied and 0% unhappy.

What we do

  • Plumbers

    • Water softener installation and maintenance
  • Handyman and home maintenance services

  • More Services

    • domestic and commercial salt sales

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
288 reviews
Customer Service
5.0
Quality
5.0
Value
4.8
Sort by
Installation of water softener - Excellent service
Customer Service
Quality
Value
Jamie visited us and confirmed our suspicions about the hard water in our area. He advised us the best solution to protect our appliances and heating system. The quote we received was well within our expectations and his professional advice was very helpful. Installation took place within days and was quick and easy. We now enjoy superb soft water with safe knowledge that the after sales service is constantly on hand. Jamie and his Company are highly recommended by us. We look forward to our future dealings with them.
Customer in Suffolk Posted on 04/05/2026 , work completed 01/05/2026
New water softener
Customer Service
Quality
Value
Haven't had a water softener before. So checked out companies in the area and came across kind Water softeners had inquired with some other companies but found them to be rather pushy. So we decided on giving Kind water softeners ago. Jamie came out to do an assessment the stopcock was hidden behind the kitchen cupboard which was not easy to find. He did a great job finding it and worked out what needed to be done to fit the softener under the sink.He came back to fit a few days later all is working perfectly a big thanks to Jamie and the company.
Customer in Suffolk Posted on 03/05/2026 , work completed 29/04/2026
Great service from KindWater
Customer Service
Quality
Value
I had a really positive experience with KindWater from start to finish. I looked at a few different companies before making a decision, but KindWater stood out straight away because of their excellent customer service and how genuine and honest they felt throughout the process. They were always responsive, clear in their communication, and happy to answer any questions I had without any pressure. That made a big difference when choosing who to trust with the installation. A special mention goes to Jamie, who carried out the installation. He was professional, friendly, and clearly knew his stuff. The work was completed to a high standard, and he took the time to explain everything properly, making sure I was comfortable with how it all worked before leaving. Overall, I’m very satisfied with the service and would definitely recommend KindWater to anyone considering a water softener. It’s rare to find a company that combines great customer service with quality workmanship so well.
Customer in Essex Posted on 01/05/2026 , work completed 15/04/2026
Water Softener
Customer Service
Quality
Value
Jamie came to mend an old water softener - but it was beyond repair - discussed options and decided to go ahead with a new one (last one installed by Kind water 20 years ago!) Jamie was amazing - informative, enthusiastic and efficient - even got some rewards too! Would definitely 100% recommend. Thank you!
Customer in Cambridgeshire Posted on 25/04/2026 , work completed 24/04/2026
Professionally installed Water Softener
Customer Service
Quality
Value
From start to finish, Kind Water have been helpful, professional and friendly throughout. Jamie, the engineer, provided a clear and concise description of water he was going to do and when providing the quote gave all available options. He arrived promptly on the day of installation and completed the job well, leaving the area clean and tidy, always respecting my property. He explained what he had done and how the Softener worked. Would highly recommend both Kid Water and Jamie. My last softener, also installed by Kind Water, lasted about 15 years and I didn’t hesitate to have them replace it. Good work.
Customer in Suffolk Posted on 08/04/2026 , work completed 08/04/2026
Excellent company
Customer Service
Quality
Value
I’ve used Kindwater twice now, once to rent a softener at my previous property and to install a new softener at my new property. The customer service they provide is excellent. Barry installed both softeners, and I am so pleased with the outcome. Your engineers are incredibly polite and helpful and I wouldn’t hesitate to recommend you or use you again.
Customer in Suffolk Posted on 31/03/2026 , work completed 25/03/2026
Leaking Water softener
Customer Service
Quality
Value
Jamie arrived on time well prepared. He carefully examined the softener before clearly explaining why it could not be repaired. After carefully explaining the options he then fitted a new system. He was pleasant, efficient and completed an excellent job.
Customer in Essex Posted on 06/03/2026 , work completed 06/03/2026
Fantastic 100%
Jamie fitted water softener, fantastic job, all clean tidy very professional and explained everything
Customer in Cambridgeshire Posted on 02/03/2026 (Reviewer did not use service)
Reliable and Professional
Customer Service
Quality
Value
Jamie came out earlier in the week to do a survey, clearly explaining what the benefits of a water softener would offer and the services that they could provide. He gave me a range of options, and there was no hard sell or pressure. He then came back later in the week to fit the machine, and did an excellent job, everything was fitted perfectly and as expected and he left the kitchen in a good state. He was friendly, knowledgeable and professional. Could not have asked for more.
Customer in Suffolk Posted on 13/02/2026 , work completed 11/02/2026
Excellent Installation Work w
Customer Service
Quality
Value
Work installing my Kinetico water softener carried out efficiently and within a short period of time
Customer in Essex Posted on 12/02/2026 , work completed 11/02/2026