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KindWater Water Softeners

4.9

303 Reviews

Opening Hours
Today -
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

KindWater’s experienced team is led by a former industry association Chairman and we have successfully installed thousands of water softeners. We are large enough to be professional, small enough to take a personal care. Which is why our customer satisfaction surveys consistently show 60% delighted, 36% pleased, 4% satisfied and 0% unhappy.

What we do

  • Plumbers

    • Water softener installation and maintenance
  • Handyman and home maintenance services

  • More Services

    • domestic and commercial salt sales

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
303 reviews
Customer Service
5.0
Quality
5.0
Value
4.8
Sort by
Excellent installation!
Customer Service
Quality
Value
Phil did an awesome job on the installation, the company (Daniel) was great to deal with and provided a first class service.
Customer in Norfolk Posted on 04/09/2026 , work completed 01/09/2026
Great service
Customer Service
Quality
Value
Jamie came to install my water softener and did a fantastic job, very knowledgeable and worked cleanly and efficiently. He explained everything thoroughly and provided great service!
Customer in Suffolk Posted on 20/08/2026 , work completed 19/08/2026
Brilliant engineer, Jamie
Customer Service
Quality
Value
Jamie came two weeks ago to try fix our decrepit water softener, and much how he tried. Over 1 hour, you cannot raise the dead. New machine installed today; Jamie did it efficiently and professionally and its now working perfectly. Jamie explained everything with enthusiasm. He is a brilliant Ambassador for Kindwater. We would highly recommend this company and this Engineer.
Customer in Essex Posted on 14/08/2026 , work completed 14/08/2026
Brilliant service throughout the whole process
Customer Service
Quality
Value
We had a brilliant service throughout the whole process of getting our water softener and filter installed. Jamie talked us through all the options available and there was never any pressure or hard sell, which was appreciated. Booking the installation day was really easy with the office. Jamie arrived at the time they'd said and was polite and really thorough throughout the day. He even added an extra isolation valve for our garden hose, which was above and beyond. He managed to get both units in the different cupboards we requested and saved a great deal of space for us. We would have no hesitation in recommending Kind Water and Jamie for their services.
Customer in Essex Posted on 11/08/2026 , work completed 10/08/2026
Water softening system installation
Customer Service
Quality
Value
KindWater has delivered an efficient, friendly and organised water softening solution to my home. Jamie got it all neatly done , briefed me well beforehand on all the options available and was on time and gave me a hassle free and convenient service from start to finish. I'm looking forward to having soft water use at home as it will benefit my family and I in so many ways. Good job!
Customer in Essex Posted on 06/08/2026 , work completed 06/08/2026
Great company to deal with
Customer Service
Quality
Value
This is the 2nd house we have had KindWater install a water softener into and the service they provide is fantastic. From the initial call into the office to organise a survey to the installation everyone has been great. Jamie who completed the survey and installation was great and talked us through various options and advised what would work best. IT was fitted on time and Jamie did a great job in the installation and talking me through how it works.
Customer in Essex Posted on 28/07/2026 , work completed 28/07/2026
Water Softener Service
Customer Service
Quality
Value
Couldn't fault them. On time, polite. Carried out the 30 point performance, did the lot effectively. Everything explained on the job and can already see the difference. Would use again. Engineer was Jamie and he did a fantastic Job, and left everything neat and tidy.
Which? Trusted Traders Consumer Posted on 20/07/2026 , work completed 14/07/2026
Exceptional Workmanship and Attention to Detail
Customer Service
Quality
Value
Jamie did an outstanding job installing our water softener. It's been a long time since I've seen workmanship of this standard. The attention to detail was exceptional. The cut-out through the back of the cabinet was incredibly neat and only as large as it needed to be, rather than the oversized holes you often see. The installation itself is immaculate, with everything positioned and finished to a very high standard. What impressed me most was that Jamie didn't just install the softener and leave. He noticed the untidy pipework left by previous installers under the sink and took the time to tidy it up, shortening and organising it so the whole area now looks much cleaner and more professional. He went well beyond what was expected. He clearly takes real pride in his work, and it shows. If every tradesperson worked to this standard, home improvement projects would be a pleasure. I wouldn't hesitate to recommend Jamie.
Customer in Essex Posted on 18/07/2026 , work completed 17/07/2026
Brilliant helpful service and installation
Customer Service
Quality
Value
Jamie installed a new water softener and could have not been more helpful throughout the process. He explained everything to me and I was very impressed with his knowledge and professionalism from start to finish Everything was straightforward and I would highly recommend this company to anyone looking for a water softener
Customer in Suffolk Posted on 12/06/2026 , work completed 12/06/2026
What an amazing company!
Customer Service
Quality
Value
Fortunately, I came across KindWater via Google, whilst searching for a replacement for my ageing softener. I received a reply to my initial enquiry within 20 minutes and an appointment for an ispection and potential replacement was arranged for the following week. The tecnician, Jamie, arrived 25 minutes earlier than expected and set about assessing the situation. Just over an hour later I had my new softener installed and running. Jamie was the epitome of the perfect tradesman. Polite, efficient and very knowledgeable about his trade. No mess, no fuss and perfect install. Contacting the company to pay for the work was easy and handled by another professional. All in all, an absolutely excellent experience and I cannot recommend KindWater highly enough.
Customer in Essex Posted on 11/06/2026 , work completed 04/06/2026