Endorsed by Which?

KindWater Water Softeners

4.9

297 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

KindWater’s experienced team is led by a former industry association Chairman and we have successfully installed thousands of water softeners. We are large enough to be professional, small enough to take a personal care. Which is why our customer satisfaction surveys consistently show 60% delighted, 36% pleased, 4% satisfied and 0% unhappy.

What we do

  • Plumbers

    • Water softener installation and maintenance
  • Handyman and home maintenance services

  • More Services

    • domestic and commercial salt sales

Customer reviews

Why you can trust these reviews

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4.9
297 reviews
Customer Service
5.0
Quality
5.0
Value
4.8
Sort by
Water Softener Service
Customer Service
Quality
Value
Couldn't fault them. On time, polite. Carried out the 30 point performance, did the lot effectively. Everything explained on the job and can already see the difference. Would use again. Engineer was Jamie and he did a fantastic Job, and left everything neat and tidy.
Which? Trusted Traders Consumer Posted on 20/07/2026 , work completed 14/07/2026
Exceptional Workmanship and Attention to Detail
Customer Service
Quality
Value
Jamie did an outstanding job installing our water softener. It's been a long time since I've seen workmanship of this standard. The attention to detail was exceptional. The cut-out through the back of the cabinet was incredibly neat and only as large as it needed to be, rather than the oversized holes you often see. The installation itself is immaculate, with everything positioned and finished to a very high standard. What impressed me most was that Jamie didn't just install the softener and leave. He noticed the untidy pipework left by previous installers under the sink and took the time to tidy it up, shortening and organising it so the whole area now looks much cleaner and more professional. He went well beyond what was expected. He clearly takes real pride in his work, and it shows. If every tradesperson worked to this standard, home improvement projects would be a pleasure. I wouldn't hesitate to recommend Jamie.
Customer in Essex Posted on 18/07/2026 , work completed 17/07/2026
Brilliant helpful service and installation
Customer Service
Quality
Value
Jamie installed a new water softener and could have not been more helpful throughout the process. He explained everything to me and I was very impressed with his knowledge and professionalism from start to finish Everything was straightforward and I would highly recommend this company to anyone looking for a water softener
Customer in Suffolk Posted on 12/06/2026 , work completed 12/06/2026
What an amazing company!
Customer Service
Quality
Value
Fortunately, I came across KindWater via Google, whilst searching for a replacement for my ageing softener. I received a reply to my initial enquiry within 20 minutes and an appointment for an ispection and potential replacement was arranged for the following week. The tecnician, Jamie, arrived 25 minutes earlier than expected and set about assessing the situation. Just over an hour later I had my new softener installed and running. Jamie was the epitome of the perfect tradesman. Polite, efficient and very knowledgeable about his trade. No mess, no fuss and perfect install. Contacting the company to pay for the work was easy and handled by another professional. All in all, an absolutely excellent experience and I cannot recommend KindWater highly enough.
Customer in Essex Posted on 11/06/2026 , work completed 04/06/2026
Water softener replacement
Customer Service
Quality
Value
Unfortunately our water softener had reached the end of it's life. However it had served us for 21 years, so guess it can't last forever. We have dealt with Kindwater for many years and have always been delighted with their service. Today, Jamie identified the issue with the old unit and installed a new one with the minimum of fuss. Jamie has been to us for checks in the past and as always he was really knowledgeable, efficient and a warm friendly guy. Although it's a bit of a shock to have such a large unexpected invoice, we are completely satisfied with the service and would recommend Kindwater wholeheartedly.
Customer in Suffolk Posted on 10/06/2026 , work completed 10/06/2026
Exceptional Customer Service
Customer Service
Quality
Value
Andrew - Installation Engineer - and both customer advisors Kirsten & Amanda were all very pleasant and efficient. They are excellent representatives of KindWater.
Customer in Suffolk Posted on 07/06/2026 , work completed 21/05/2026
Efficient Quality Service
Customer Service
Quality
Value
The whole process from asking for assistance / quote to the installation was simple, quick and efficient. Phil did the quote and installation all within one week and the workmanship is excellent, he also took time to tidy and clear up afterwards and gave a thorough explanation on the use of and future maintenance Thankyou
Customer in Norfolk Posted on 25/05/2026 , work completed 22/05/2026
Highly recommended
Customer Service
Quality
Value
KindWater installed a new water softener in my flat. On the initial survey Jamie provided much more detailed information than the other companies who'd surveyed the property about what the installation and operation of the softener would involve. There was no hard sell at all (again, unlike the other companies I'd contacted). The installation itself went very smoothly. Overall I'm extremely pleased with the service from KindWater.
Customer in Hertfordshire Posted on 14/05/2026 , work completed 11/05/2026
Excellent work
Customer Service
Quality
Value
Jamie was extremely helpful and knowledgeable. He diagnosed our problems with our old softener and fitted a new one . He explained everything clearly throughout and we were most impressed and appreciative
Customer in Suffolk Posted on 13/05/2026 , work completed 13/05/2026
Installation of water softener - Excellent service
Customer Service
Quality
Value
Jamie visited us and confirmed our suspicions about the hard water in our area. He advised us the best solution to protect our appliances and heating system. The quote we received was well within our expectations and his professional advice was very helpful. Installation took place within days and was quick and easy. We now enjoy superb soft water with safe knowledge that the after sales service is constantly on hand. Jamie and his Company are highly recommended by us. We look forward to our future dealings with them.
Customer in Suffolk Posted on 04/05/2026 , work completed 01/05/2026