Endorsed by Which?

KindWater Water Softeners

4.9

274 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

KindWater’s experienced team is led by a former industry association Chairman and we have successfully installed thousands of water softeners. We are large enough to be professional, small enough to take a personal care. Which is why our customer satisfaction surveys consistently show 60% delighted, 36% pleased, 4% satisfied and 0% unhappy.

What we do

  • Plumbers

    • Water softener installation and maintenance
  • Handyman and home maintenance services

  • More Services

    • domestic and commercial salt sales

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
274 reviews
Customer Service
5.0
Quality
5.0
Value
4.8
Sort by
Excellent job done by Jamie
Customer Service
Quality
Value
Very good service and professional customer care. Very easy to get in touch with the company. The engineer Jamie is very punctual and knowledgeable. He has done the water softener installation perfectly. Thank you we will definitely recommend Kind Water to our friends and family.
Customer in Essex Posted on 19/11/2025 , work completed 18/11/2025
Highly recommend
Customer Service
Quality
Value
Jamie was very good, the kitchen was left tidier than when he came, no huffs or puffs, got on with the works, answered all questions and extra. Highly recommend.
Which? Trusted Traders Consumer Posted on 14/11/2025 , work completed 06/11/2025
Inspection and service
Customer Service
Quality
Value
I phoned this morning to book an inspection/service, Daniel said Jamie was in the area so they fitted a visit in this afternoon. Water had been escaping from the outside overflow, Jamie inspected, corrected, float valve not sealing or shutting off correctly. Also made good leaks from hoses and replaced washes. Excellent service from office and engineer. Very helpful. Would have no hesitation in recommending KindWater.
Customer in Suffolk Posted on 12/11/2025 , work completed 12/11/2025
Repair to non-working water softener
Customer Service
Quality
Value
Fitter quickly identified problem of worn gears and faulty valve in 16 year old water softener. He had the parts in the van and replaced in no time . Ran some tests and regenerated both chambers. Tested treated water for softness. All done and dusted in about an hour. First class service
Customer in Suffolk Posted on 06/11/2025 , work completed 06/11/2025
Kind Water
Customer Service
Quality
Value
Jamie fitted water softener, he was polite, efficient and explained everything in lay-man terms. Daniel from their office was also very polite and friendly.
Customer in Suffolk Posted on 05/11/2025 , work completed 05/11/2025
Installation of water softener Kinetico Premier Plus
Customer Service
Quality
Value
Jamie met with several difficulties re turning water off b4 installing water softener. He was patient and professional at all times. He was able to explain how our system worked. He swept and tidied. He went above and beyond.
Customer in Suffolk Posted on 04/11/2025 , work completed 04/11/2025
New Water softener fitted at home
Customer Service
Quality
Value
From start to finish Jamie, Daniel and Kindwater were easy to use. Had great communication. Zero pressure. Booked an appointment to install. Jamie did it in a couple of hours and now I have all the benefits. Super work. Solid company.
Customer in Suffolk Posted on 16/10/2025 , work completed 16/10/2025
New installed water softener
The service from Kindwater was excellent from start to finish. So professional. Everything was done on schedule. Jamie was so helpful & explained everything in detail. The aftercare they offer is great. Would definitely recommend this company so impressed
Customer in Essex Posted on 11/10/2025 (Reviewer did not use service)
Fantastic Job
Jamie fitted out new premier compact water softener with a drinking tap and filter. We are very happy we choose kind water for our water softener, Very easy to deal with and we even got some extra free salt to get us up running. Thank you to team and Jamie at kindwater.
Customer in Essex Posted on 10/10/2025 (Reviewer did not use service)
Excellent service
Customer Service
Quality
Value
Jamie visited us to provide us with a no obligation quote. We had previously had a company round to look at our water softener which wasn’t working and they charged us a £100 fee - unless we bought a new water softener from them - they then provided us with a quote for a very high-end expensive water softener. A friend recommended Kindwater and we have been very impressed with their fast and efficient service. We had also been meaning to replace our leaking kitchen tap which Jamie also changed for us. Jamie has done an excellent job and explained thoroughly how everything works and we will be recommending this company to friends and family in the future.
Customer in Suffolk Posted on 04/10/2025 , work completed 03/10/2025