KindWater Water Softeners

We are really happy with our water softener. KindWater were exceptionally helpful & friendly from the first phone call. Phil managed to install the water softener in an area with very limited access. He took time to explain what he would need to do & his subsequent quote. He was on time, professional & left everything clean & tidy. We were particularly impressed with the neatness of the area he had needed to cut into due to limited access. We had anticipated we would need to repair it but there was no need due to his excellent work. At the last minute we also wanted one tap where the water wouldn’t be softened. Phil was able to provide a solution on the spot. We couldn’t be happier & would thoroughly recommend Phil & KindWater to anyone.

I discovered a leak on Sunday - left 2 phone messages plus an e-mail. I was contacted by Kirsten early on Monday morning, saying she would juggle some appointments and get someone out to me in the afternoon. I congratulated Kirsten on her excellent service, also sent me an email to confirm the time of the visit. Jamie arrived and immediately dealt with the situation - he was very polite, informative, and left me a label on the switch to turn off in case of a future event. He is a convivial individual and had great conversation - all made the situation a little bit better - well done Jamie.

I called in at the Kindwater office and within a week I have a new water softener AND a top of the line Reverse Osmosis water filter installed - expertly by Barry, who really knows his stuff. Professional, seamless and quick!

From initial contact to job completion, KindWater was a great company to deal with - polite, friendly and professional. Jamie, the engineer, was prompt, tidy and a great ambassador for the company

Jamie came to look at my water softener that had not been used for about 2 and half years. It was not repairable. He suggested I contact the company i got it from. I was reluctant to as after service with the company was zero. So he then mentioned if I had heard of water softener that works without electricity I said no tell me more, which he did. I was so impressed I booked Jamie in to install one 2 days later, he took the old one away. Explained how the new one works in detail. Jamie swapped my old salt granules for salt blocks, cleaned up well after his work. And the noise when the softener goes through a cycle is so low that I only heard it slightly when I opened the cupboard. Previous softener was noisy and went on middle of the night sometimes which was annoying. Best softener I would recommend it and we all notice how soft the water feels on our skin when washing up or having a shower.

Jamie came and inspected our old water softener and test it. He explained the issues and options available objectively and honestly. We chose the latest model which was discounted and it was fitted very soon after. Service from Jamie was efficient and superb. He even tested our outside taps to ensure they were not releasing softened water and fixed a leaky stop cock without hesitation and all within the agreed price. Could not ask for more!

Jamie came today and fitted our new water softener. A very nice person, punctual, and worked very tidily and quickly. He was very polite and explained everything to us as to how it works and the after-sales service they provide. I would highly recommend the company and, of course, Jamie, who wasn't at all a high-pressure salesperson but explained the advantages of renewing our water softener. Our existing one was not working efficiently, and to mend it wouldn't be cost-effective.

Phil did a great job, both explaining about water softeners in our initial meeting, and doing the installation. He went to extra trouble to locate the softener in the best possible place for us. Before he left, he explained the maintenance routines and answered all our questions. Everything was left clean and tidy.

Jamie came exactly on time and completed a difficult job replacing a very old mixer tap with a 3-way one. He didn't stop until he had finished the job. He did it all with good humour and thoroughness. He left everything clean and tidy, and explained the system clearly. We would have no hesitation in recommending Jamie to anyone. Many thanks, Jamie. Also, many thanks to Kindwater for arranging the service so efficiently.

Jamie installed a new water softener for us today, and we cannot fault the service. We felt well informed when quoted, but they didn’t pressure us to buy and gave us time to review the options. We went for the middle of the range softener, and it’s great. Jamie installed it today, explained how it worked, and left the area clean afterwards. Highly recommend!