KindWater Water Softeners

Jamie was excellent arrived early but waited for us to arrive. He was great at explaining everything and was clean and tidy.

We have recently installed a water softener. The overall experience with Kind Water has been first class. From the survey to installation and after care service has been excellent. Jamie certainly went the extra mile with us and his care and attention was exceptional. We would highly recommend Kind Water, their product and service.

Phil explained the system very clearly, worked extremely tidily, put the bathroom (where the softener was to be installed) back to its prior state such that you wouldn't know that any plumbing work had been done, despite the awkwardness of the site and, for good measure, replaced some old, dodgy pipework.

Really happy I found Kind Water via the Which Trusted Traders. Must better than another company that tried to upsell to me! Jamie was great. Patient and able to answer my questions, he went above and beyond to get our water softener fitted and working. Very good pricing, and also ability to rent a system. Really happy and would recommend.

Andrew serviced our non-electric water softener, which hadn't been serviced since being installed by the previous owners 8 years ago (we moved in two months ago). He also fitted a hard water drinking tap at our kitchen sink. We are extremely happy with Andrew's work. He completed the work quickly and, as this was our first home with a softener, explained how everything works and answered our questions satisfactorily. We found him knowledgeable, helpful and friendly. Also, he was on time for both appointments. The first appointment, which was free of charge, was to assess the job to install the tap and to check the softener over. I wondered whether it would be a case of simply recommending a new softener, but on the second visit he serviced the existing one, fitting replacement parts. We found the overall price to be reasonable and good value. It was our first time using this company and we would definitely recommend them.

Andrew from Kindwater fitted our water softener. He did a very professional job and was very neat and friendly. Gave some great advice. The whole sales process was not pushy which was appreciated.

We bought a house in 2020 with a Kinetico water softener installed. The softener stopped working last week. It had a Kindwater label stuck on it. After a little checking on the interweb I decided to call them. They offered an engineer's visit two days later with a clear explanation of the charges. Two days later Phil arrived, a little early. So rare! He recognised the unit having commissioned it in 2016. This was good news as the parts warranty lasts 10 years. He removed it, took it apart for a complete inspection and diagnosed the problem. Some worn, mangled gears. He explained everything as he did it. And then cleaned up thoroughly. Marvellous. I have a note in my calendar to book the next service in five years!

We had trouble with our water softener and called KindWater to see if they could fix it. They sent their engineer Phil aroundthe next day. The diagnosis was that the resin needed changing, but we opted to replace the water softener with a new one with a five year guarantee as ours was getting on a bit anyway. An appointment was arranged for the new one to be fitted the following week. Phil came back and did an excellent job of fitting the new one and disposing of our old one AND he resituated our drinking water filter to a better position while he was at it, bonus! We cannot recommend this company, especially Phil, too much. We will be recommending KindWater to anyone we know that are considering getting a water softener fitted. Thank you KindWater.

Jamie assessed the condition of the old softener which was not operating correctly, quickly identified it was end of life and need a new Kinetico install. Jamie, explained the options, provided a quote on the spot and agreed to do the install at the same visit. Very efficient and pleased with the works.

Jamie arrived on time, he was clear on what he was here for. Got on with the job keeping me informed on what he was doing. Quickly completed the job and gave me a clear set of instructions on the working of the new softener. Highly recommended.