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KindWater Water Softeners

4.9

210 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

KindWater’s experienced team is led by a former industry association Chairman and we have successfully installed thousands of water softeners. We are large enough to be professional, small enough to take a personal care. Which is why our customer satisfaction surveys consistently show 60% delighted, 36% pleased, 4% satisfied and 0% unhappy.

What we do

  • Plumbers

    • Water softener installation and maintenance
  • Handyman and home maintenance services

  • More Services

    • domestic and commercial salt sales

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.9
210 reviews
Customer Service
5.0
Quality
5.0
Value
4.8
Sort by
Water softener
Customer Service
Quality
Value
We had a kinetics Premier compact fitted by Jamie He did the quote and installation, he explains all your options in a courteous and friendly manner. Once we decided what was best for us, we then place our order a few days later, Jamie did the installation, he was very tidy and did a very good job and explained everything about our water sofener. We certainly would recommend kind water to anyone thinking of having a water sofener installed
Customer in Suffolk Posted on 11/09/2024 , work completed 09/09/2024
Excellent job
Customer Service
Quality
Value
Our Kinetico Premier Compact water softener was installed by Jamie. He was very friendly and courteous and explained everything we needed to know very patiently. Nice tidy work and installation. We certainly recommend Kind Water to anyone thinking of having a water softener installed.
(your username) Posted on 18/08/2024 , work completed 15/08/2024
Kinetico Easy Twin HE install
Customer Service
Quality
Value
We contacted KindWater after having some issues with our old Kinetico Sumo water softner. Phil their engineer attended and a decision was made to have a new kinetico Easy Twin installed. Everything was dealt with efficiently by both Phil the installer and the excellent office staff at KindWater. I have to say that it makes such a nice change to deal with a company and staff who obviously care about their products and service. There was no pressure selling, several options for payment also makes the purchase easier.
Customer in Norfolk Posted on 14/08/2024 , work completed 08/08/2024
Excellent comoany
Customer Service
Quality
Value
Just had my water softener serviced after 12 years use. No problems at all and totally reliable. Jamie the engineer was excellent. Quick, tidy and very good at explaining what he had done etc. I thoroughly recommend them.
Customer in Essex Posted on 13/08/2024 , work completed 12/08/2024
Delighted with our KindWater water softener
Customer Service
Quality
Value
Jamie installed our water softener and we're delighted with our purchase. It's quiet, just as he promised. Our water was incredibly hard and now it's nice and soft. No more limescale, Brita filters or water marks. The device was installed perfectly and Jamie left our house in an immaculate state after finishing the job. We recommend him and this company if you're looking for honest advice, friendly service and a high quality solution.
Customer in Suffolk Posted on 25/07/2024 , work completed 04/04/2024
Installation of a water softener in an extremely hard water area.
Customer Service
Quality
Value
After moving into my house at the beginning of June I realised straight away how hard the water was. A leaflet for Kindwater arrived within days so I contacted them for a quote. Jamie arrived a few days later to explain the process and costings. He checked the pipework and location to make sure soft water would flow throughout the house without missing a room out. As the price and payment options suited my needs a date was arranged. I was called nearer the installation date and offered an earlier date as one had become available, unfortunately I was not able to take up the offer, but was impressed the company had thought about me and gave me the option. On the installation date, Jamie arrived on time (slightly earlier which I always prefer as it fits with my personal values, I hate lateness unless advised by phone earlier with a valid reason). He gave me time to fill up a few items with water before turning the mains off. Once he got started, he worked quickly and efficiently to get the water back on as soon as possible and complete the installation. A fully tested and explanation on how the system works was given before he left. Any questions I had were asked at this time. He also finished well ahead of anticipated schedule as the installation went smoothly and no issues appeared. Can't thank the team enough, especially Jamie and am now having my 1st soft water cuppa to celebrate : it's GREAT!
Customer in Suffolk Posted on 18/07/2024 , work completed 18/07/2024
Replacement Water-softener
Customer Service
Quality
Value
When I experienced very low flow my plumber diagnosed the existing softener was at fault, it was easily bypassed... and I called KindWater. They had originally installed it, over 14 years ago. The office were able to give me a clear guideline on replacement costs and they arranged for an engineer to visit and that he would either service/repair or give me a proper quote. Jamie arrived on time and explained that he could try to "recharge" the old softener but that at over 14 years old he would not be able to guarantee the work (approx £400) would be a fix. Jamie gave me full details of the replacement options and I made a free choice. --- Today was the installation day. Appointment time was 2pm and Jamie arrived at a quarter to. All the work was completed to my satisfaction and Jamie left my kitchen the way he found it. I was happy that Jamie was able to fit the new softener as he had already made great friends with my rescue dog. --- I would highly recommend KindWater Ltd, Pettistree, 100%
Customer in Suffolk Posted on 02/07/2024 , work completed 02/07/2024
Excellent Job Done
Customer Service
Quality
Value
Had a water softener and filter fitted by Jamie he did an excellent job we are very pleased with the out come Would have no hesitation in recommending
Customer in Suffolk Posted on 02/06/2024 , work completed 01/05/2024
Excellent Customer Service
Customer Service
Quality
Value
From initial contact with Kirsten and installation by Jamie I was very impressed with the service we received. Jamie was able to provide solutions to a tricky installation which was both professional and courteous. Very happy to recommend.
Customer in Suffolk Posted on 22/05/2024 , work completed 16/05/2024
Water softener installation
Customer Service
Quality
Value
We had our water softener installed by Jamie today and he has done a superb job. Jamie has gone above and beyond in find the right solution for us and he has done a very clean install. We are very impressed and super happy to have had such a pleasant experience with Jamie and Kindwater All the best Dan
Customer in Essex Posted on 07/05/2024 , work completed 07/05/2024