LCA Maintenance Services Ltd

Thanks for your review, however unfortunately we are disappointed to read this is a total fabrication of the truth. On the first visit, our engineers pointed out that your original pipework is very old, cracked and yellowed, and you told us there had been a previous leak there before. We cleared the blockage we were called out for but due to this the water was then able to reach the cracks in the pipes that were pre-existing that caused the leak, which could not be caused by us. The shower tray was originally installed too low and the pipe was going uphill, this shower was never going to work as expected, which we advised to you on site. We did not charge for the original visit, we only charged £551 for re-running a section of the waste pipe and installing a new waste, we also reduced our labour cost for the 2nd visit to help you out as a gesture of good will. In regards to the ceiling, we had no other way of accessing the pipework, this was all explained to you on site. We could have arranged for someone to fix this, however there were constant disagreements about pricing. We tried to be reasonable and fair and provide the best service we could but unfortunately it cannot be helped if you are unwilling to listen to our advice. Please be aware, whilst we understand there are different sides to the story, these reviews are very damaging to us when not accurately depicted, but we pride ourselves on being an honest company and providing the best service to our customers.