Leodis Stairlifts Ltd

My mother in law was recently out of hospital and struggling with the stairs as her bathroom is downstairs. I found a couple of local stairlift companies on line and passed them on to my husband. He then called Leodis first thing Monday morning and they arranged for someone to come out that afternoon to give his Mum some advice and a quote. The work was then scheduled for later that week, however a cancellation meant that she could have the work done the following day. From start to finish we have all had an excellent experience with Leodis without exception, including initial call, guidance on the right type of stair lift, the quote, workmanship, through to the accounts department. We cannot recommend this company highly enough for their professionalism and customer service throughout.

I contacted 4 companies regarding the installation of a curved stairlift, 2 made visits before providing a quote, 1 made a quote on the basis of a telephone conversation and photos of the stairs and 1 did not respond. 1 company was much more expensive than the other 2 and had a long delivery time. Leodis and the other company had similar quotes and short delivery times but I choose Leodis as they were local to me and I considered this important for maintenance/repair call outs. The Leodis visit and quote was on a Friday and I called them later that day to accept their quote and ask for an installation date. The following Monday was proposed and accepted. The companies 2 installers arrived at the stated time of 1000am and completed the installation of the stairlift over the next 2 hours. The made no mess, very little noise and at times it was very easy to forget they were in the house. On completion of the installation they gave us a full instruction on the operation of the stairlift either via the switches on the stairlift itself or the 2 remotes, both of which were very easy to understand. They also provided us with a printed and encapsulated sheet of instructions and contact details. We have been using the stairlift on a regular basis every day since installation which has made life a whole lot easier, as getting up and down the stairs was becoming a serious problem. Since its installation we have had no problems at all with operation of the stairlift.

Chosen from the internet as local instead of multinational. They sent a rep within a day who went through everything with my husband and me and we gave an immediate 'Yes' We chose a reconditioned (but current) model with significant savings having been assured that these were nearly new, refurbished by their own engineers and indistinguishable from brand new. This was absolutely true! The rep apologised that they would not be able to install it the next day due to pressure of work and an appointment was made for later in the week. The engineer who came was suitably 'Covid Masked' and set to on our staircase (which has two bends). We were amazed that the complete installation (using the reps accurate measurements) took a total of three and a half hours. We paid on completion and are well satisfied with the installation. Our family when shown the receipt, all gasped when they saw the price. It is thousands less than other well known suppliers. Complaints? They do not have a model which goes at 20 mph!

The engineer came on time on Monday , measured up, gave us a quote, which was accepted by us immediately. He confirmed installation for the Thursday morning. The installation engineer arrived on time and completed the job in approx 3 1/2 hours. The stairlift required a double curve, which is an awkward style. After installation the engineer demonstrated the unit. There was very little residue , some dust from the required fastening of the supports , overall all clean and tidy.

We had a stairlift fitted by Leodis and are extremely happy with the service. Friendly staff. Professional fitting of a tricky staircase. The staircase was fitted very quickly and that was perfect as I have a broken leg. The installation is very easy to use, feels substantial and looks really stylish.