Endorsed by Which?

Lock Assist Limited

4.9

183 Reviews

Opening Hours
Today -
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Paul started Lock Assist in 2003 after working as a master locksmith for over 20 years. We are an Approved Company of the Master Locksmiths Association so if you need expert advice and help from time served, experienced locksmiths who know how to pick locks open if you're locked out, we're the ones to call.
Tricky locks? Difficult doors? Catchy keys? If your locks and doors start playing up and they're getting really difficult to use - maybe the key's stiff to turn or the door's not closing properly - it's always best to get the problem resolved before it gets worse.
Many safes stocked
But you needn't despair. We sort out these sorts of problems daily & with the minimum of fuss and delay. In fact, we're so sure in our abilities, we even give our customers a 100% Satisfaction Guarantee. How's that for peace of mind? And that's not just if you're locked out, it's with all our work. So whether it's a lock or a door closer to be fitted, maybe a safe to supply or just a key to cut, you're in safe hands.

What we do

  • Locksmiths

    • Emergency locksmith service
  • Double glazing

    • Double glazing repairs
    • Double glazing suppliers
  • Conservatories

    • Conservatory repairs
    • Conservatory maintenance
  • Security equipment suppliers and manufacturers

  • Carpenters

  • Doors

  • More Services

    • safe opening
    • supply
    • installation
    • master systems
    • key cutting

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
183 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Hurstpierpoint College contractors
Customer Service
Quality
Value
I have been using Lock Assist for over 2 years and would never go anywhere else, the whole team are contactable/friendly/eager to help. Their response to a work order is less than 24 hours, and that helps my college run smoothly. The boys are always smiling and whilst work is being carried out you can have a laugh and banter. I recommend this company and all the team for any issues to do with lock/keys/access control or just a laugh.
David Davies Posted on 16/03/2017 , work completed 16/03/2017
The trader replied (on 03/04/2017)
Hi Dave, many thanks for your review and always happy to help. Lock Assist.
Patio Door Repair
Customer Service
Quality
Value
Had a problem with my lock/mechanism on our patio door, really happy with the fast efficient service i received from Lock Assist
Ken Wells Posted on 14/03/2017 , work completed 14/03/2017
The trader replied (on 14/03/2017)
Hi Mr Wells, many thanks for your review and always happy to help. Paul.
Always there when you need them
Customer Service
Quality
Value
I use Lock Assist to service and maintain my many hundreds of doors and windows at St Paul's Catholic College in Burgess Hill. They are always quick to attend, have great product knowledge, offer solutions to seemingly difficult problems and above all else, give reassurance that when I call they will fix !
Tom Orr Posted on 13/03/2017 , work completed 13/03/2017
The trader replied (on 14/03/2017)
Hi Tom, many thanks for your review and always happy to help. Paul.
Fast and competent work
Customer Service
Quality
Value
I needed a replacement lock for an aluminium framed door and Lock Assist were able to track down a manufacturer in Italy and complete the job in no time for a reasonable fee. They saved me a lot of time, money and aggravation and I would recommend them to anyone.
A Margiotta Posted on 10/03/2017 , work completed 10/03/2017
The trader replied (on 10/03/2017)
Hi Adrian, many thanks for your review and always happy to help. Paul.
My review
Customer Service
Quality
Value
Called out for prompt service to unlock a front door when handle would not pull back internal bolts. Fitted repair in asap within regular office hours and we were kept informed when the locksmith was running even a few minutes late.
Ian, West Sussex Posted on 02/02/2017 , work completed 02/02/2017
The trader replied (on 10/03/2017)
Hi Ian, many thanks for your review and always happy to help. Paul.
Great service!
Customer Service
Quality
Value
We needed new locks sorted on our gate and shed, Paul came to give a quote and not only worked out the most cost-effective route but also made really helpful suggestions. Mike then came to do the job and he was great - quick, clean and helpful. Thanks guys - highly recommend!
Rebecca Jabbar Posted on 30/01/2017 , work completed 30/01/2017
The trader replied (on 30/01/2017)
Thank you for your review, Rebecca - greatly appreciated.
Prompt, friendly and professional
Customer Service
Quality
Value
Friendly & efficient service, warm & helpful on the phone. Speedy callout. Incredibly professional workmanship. Highly recommend. Will use again without a doubt.
Cam, West Sussex Posted on 26/01/2017 , work completed 26/01/2017
The trader replied (on 10/03/2017)
Hi Cam, many thanks for your review and always happy to help. Paul.
Brilliant job
Customer Service
Quality
Value
Contacted lock assist on the 18th of Jan. Came and made my door safe. Came back on 19th with new port and finished job. Very satisfied with job done.
Joan, West Sussex Posted on 19/01/2017 , work completed 19/01/2017
The trader replied (on 10/03/2017)
Hi Joan, many thanks for your review and always happy to help. Paul.
Brilliant, Thank You
Customer Service
Quality
Value
From query to supply and fitting, Paul has been extremely helpful and professional. Nothing was too much trouble. Paul and his colleague were punctual and completed the work as agreed. They cleaned and tidied after themselves, removing all rubbish. I would have no hesitation in recommending Lock Assist to all.
Rosy Rob Posted on 11/01/2017 , work completed 11/01/2017
The trader replied (on 20/01/2017)
Hi Rob, many thanks for your review and happy to help. Paul.
Excellent service.
Customer Service
Quality
Value
Prompt service. Efficient and friendly service. Thank you.
H C, West Sussex Posted on 10/12/2016 , work completed 10/12/2016
The trader replied (on 20/01/2017)
Hi, many thanks for your review and happy to help. Paul.