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Lock Assist Limited

4.9

170 Reviews

Opening Hours
Today -
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed
See customer reviews & leave a review

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After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Paul started Lock Assist in 2003 after working as a master locksmith for over 20 years. We are an Approved Company of the Master Locksmiths Association so if you need expert advice and help from time served, experienced locksmiths who know how to pick locks open if you're locked out, we are the ones to call, 24 hours a day.

Tricky locks? Difficult doors? Catchy keys? If your locks and doors start playing up and they're getting really difficult to use - maybe the key's stiff to turn or the door's not closing properly - it's always best to get the problem resolved before it gets worse.

But you needn't despair. We sort out these sorts of problems daily and with the minimum of fuss and delay. In fact, we're so sure in our abilities, we even give our customers a 100% Satisfaction Guarantee. How's that for peace of mind? And that's not just if you're locked out, it's with all our work. So whether it's a lock or a door closer to be fitted, maybe a safe to supply or just a key to cut, you're in safe hands.

What we do

  • Locksmiths

    • Emergency locksmith service

  • Double glazing

    • Double glazing repairs
    • Double glazing suppliers

  • Conservatories

    • Conservatory repairs
    • Conservatory maintenance

  • Security equipment suppliers and manufacturers

  • Carpenters

  • Doors

  • More Services

    • safe opening
    • supply
    • installation
    • master systems
    • key cutting

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
170 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Recommended

Recommended

by 100% of customers
Sort by
Couldn't ask for more
Customer Service
Quality
Value
Fast friendly service Were able to replace my lock cylinder at a time convenient to me Guy was very friendly clearly knew what he was doing clearly explained my options and the costs of each Arrived at the time he said he would and completed the work quickly Would recommend
Customer in East Sussex Posted on 28/03/2024 , work completed 28/03/2024
Recommended
The trader replied (on 11/06/2024)
Thank you for your kind review - they are all so important. Regards, Paul.
highly recommended
Customer Service
Quality
Value
Can’t praise the company enough. My elderly mother locked herself out, a neighbour recommended Lock Assist Ltd, they came immediately, sorted out the problem and made sure it couldn’t happen again. They upgraded and serviced the lock for a very reasonable cost. They were even good enough to trust my mother to allow me to pay them the next day. A great company and superb service. Many thanks indeed! Customer in West Sussex
Customer in West Sussex Posted on 13/03/2024 , work completed 12/03/2024
Recommended
The trader replied (on 15/03/2024)
Thank you for writing your great review and hopefully, because of our suggestions, your mother won't be locked out again! Regards, Paul.
Fab service
Customer Service
Quality
Value
Local company to me and came out within 30 minutes having sent photos of the door to them, he had identified the part likely to be needed and thankfully it was so door system replaced and also poorly fitting door adjusted. Very pleasant and efficient service would highly recommend
Customer in West Sussex Posted on 07/01/2024 , work completed 02/01/2024
Recommended
The trader replied (on 15/03/2024)
Thank you for taking time to write and post your review. It is very much appreciated. Regards, Paul.
Phenomenal Customer Service from Carl at Lock Assist
Customer Service
Quality
Value
Had a problem with a couple of doors in the house and, after checking the reviews on Which, decided to book Lock Assist and very glad I did. Carl was a true professional from start to finish and managed to resolve both problems for us! Seriously, it's been a very long time since I've experienced such superb customer service - highly recommend and the price was very reasonable for the work undertaken. Huge thanks!
Customer in West Sussex Posted on 12/12/2023 , work completed 12/12/2023
Recommended
The trader replied (on 15/03/2024)
Thank you. Very much appreciate you taking the time to write your kind review. Regards, Paul.
Excellent service
Customer Service
Quality
Value
Cannot recommend highly enough, friendly, helpful staff that managed to get a lock smith out to me within 10minutes and even managed to still make it to my afternoon meeting. Really lovely staff, friendly, helpful and approachable.
Customer in West Sussex Posted on 09/11/2023 , work completed 09/11/2023
Recommended
The trader replied (on 15/03/2024)
Anyone who is locked out always jumps to the top of the queue, especially if with young children or elderly or raining! regards, Paul.
Great work that saved us money
Customer Service
Quality
Value
We thought that we needed to break the locking mechanism on a door that we had not been able to open in some time. Paul was able to open the door and reset the mechanism in order that we can use the door going forward. He also recommended further work in order to make the door more draught proof. Paul's work was a great help and saved us buying a new locking mechanism. We would thoroughly recommend.
Customer in West Sussex Posted on 06/11/2023 , work completed 06/11/2023
Recommended
The trader replied (on 09/11/2023)
Hi, thank you great review on here and on Google! Always very pleased that customers take the time to write and post them.
Faultless service excellent communication.
Customer Service
Quality
Value
Front door handle broke and with in 15 minutes of making a call to the office someone arrived at my house to access the repairs. A new lock had to be sourced and the replacement lock was installed the next day.
Customer in West Sussex Posted on 27/09/2023 , work completed 26/09/2023
Recommended
The trader replied (on 09/11/2023)
Hi, thank you great review and apologies it's late as the link Which? send us has not been working but they have finally resolved it!
Highly recommend.
Customer Service
Quality
Value
I called Lock Assist out of hours to unlock our fairly new door after leaving the key on the inside. This was done promptly, with excellent communication and professionalism. A change of lock with an internal knob was suggested to prevent this happening again but with no hard sell and I did proceed with this change. Pricing was very clear throughout, I very much trusted the process and the company because of the clarity and approach prior to and on arrival to our home. Thank you very much, it was a really positive experience.
Customer in West Sussex Posted on 31/08/2023 , work completed 25/08/2023
Recommended
The trader replied (on 09/11/2023)
Hi, thank you great review and apologies it's late as the link Which? send us has not been working but they have finally resolved it!
Very prompt service
Customer Service
Quality
Value
Having found I was unable to get in my house recently, I found Lock Assist's details mentioned on a local Facebook page, I rang them and fifteen minutes later they arrived, found the problem and got me inside. Excellent service!
Customer in West Sussex Posted on 21/08/2023 , work completed 16/08/2023
Recommended
The trader replied (on 09/11/2023)
Hi, thank you great review and apologies it's late as the link Which? send us has not been working but they have finally resolved it!
Fantastic
Customer Service
Quality
Value
Had problems with our patio door. Lock Assist came and sorted the situation out - I’d thought we might even need a new door (at massive expense I’m sure) but problem was sorted out and at a very reasonable cost. The two chaps who came were helpful and friendly, explained what was needed and dealt with issue. Cannot recommend highly enough.
Customer in West Sussex Posted on 21/05/2023 , work completed 19/05/2023
Recommended
The trader replied (on 09/11/2023)
Hi, thank you great review and apologies it's late as the link Which? send us has not been working but they have finally resolved it!
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029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.