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Lock Assist Limited

5.0

204 Reviews

Opening Hours
Today -
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed
See customer reviews & leave a review

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After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Paul started Lock Assist in 2003 after working as a master locksmith for over 20 years. We are an Approved Company of the Master Locksmiths Association so if you need expert advice and help from time served, experienced locksmiths who know how to pick locks open if you're locked out, we're the ones to call.
Tricky locks? Difficult doors? Catchy keys? If your locks and doors start playing up and they're getting really difficult to use - maybe the key's stiff to turn or the door's not closing properly - it's always best to get the problem resolved before it gets worse.
Many safes stocked
But you needn't despair. We sort out these sorts of problems daily & with the minimum of fuss and delay. In fact, we're so sure in our abilities, we even give our customers a 100% Satisfaction Guarantee. How's that for peace of mind? And that's not just if you're locked out, it's with all our work. So whether it's a lock or a door closer to be fitted, maybe a safe to supply or just a key to cut, you're in safe hands.

What we do

  • Locksmiths

    • Emergency locksmith service

  • Double glazing

    • Double glazing repairs
    • Double glazing suppliers

  • Conservatories

    • Conservatory repairs
    • Conservatory maintenance

  • Security equipment suppliers and manufacturers

  • Carpenters

  • Doors

  • More Services

    • safe opening
    • supply
    • installation
    • master systems
    • key cutting

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
204 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Recommended

Recommended

by 100% of customers
Sort by
The Best Locksmiths
Customer Service
Quality
Value
Great service from start to finish. Sarah was great on the phone. The Paul and Karl arrived quickly, were professional, super friendly and clearly knew what they were doing. They explained everything before starting and had the job done efficiently with no hassle. Pricing was fair and transparent too, which I really appreciated. Would definitely recommend and use again if needed.
Customer in West Sussex Posted on 23/04/2026 , work completed 23/04/2026
Recommended
The trader replied (on 29/08/2026)
'The best Locksmiths' - thank you for writing and posting your review - much appreciated. Regards, Paul.
Excellent Service
Customer Service
Quality
Value
Front door lock failed on Sunday, contacted Lock Assist Monday morning and they responded immediately, and resolved the problem. They had previously repaired the lock 8 months earlier, but without any input from us submitted their invoice in the amount of £0.00 advising that the earlier repair had used an incorrect part and no payment was required. Exceptional service which was very much appreciated.
Customer in East Sussex Posted on 31/03/2026 , work completed 30/03/2026
Recommended
The trader replied (on 02/04/2026)
Thank you for writing and posting your wonderful review, which we are very proud of. If something isn’t quite right, it is unfair to make a charge to the customer. Kind regards, Paul.
Quick and Friendly Response
Customer Service
Quality
Value
Called after 9am with front door lock mechanism which had failed. Followed up with emailed photo of lock/door. Two technicians arrived about 2pm and replaced failed central gearbox mechanism, leaving me with a fully functioning front door within 6 hours. They could have done it even quicker if I had not had to take my wife out in the morning.
Customer in West Sussex Posted on 17/03/2026 , work completed 16/03/2026
Recommended
The trader replied (on 20/03/2026)
Thank you very much for your great review of us! We are very grateful for every single one. Regards, Paul.
Lock Jammed
Customer Service
Quality
Value
Paul arrived within 10 mins of contacting lock assist , my door lock on the idle door on the base , had jammed closed and wouldn’t unlock . With a special tool , Paul managed to release the lock and get it working again . Very skillful , we will get Paul to come back a service the locks on the door . ASAP.
Customer in West Sussex Posted on 27/02/2026 , work completed 27/02/2026
Recommended
The trader replied (on 20/03/2026)
Always very happy to help and glad we were able to get to you so quickly! Looking forward to booking up another visit to service the locks. Regards, Paul.
Safe supplied and installed
Customer Service
Quality
Value
Very helpful over the phone ensuring I found the right safe. Able to visit a couple of days later on the desired date and installed with no fuss. Very courteous and professional throughout. No hesitation in recommending.
Customer in East Sussex Posted on 24/02/2026 , work completed 24/02/2026
Recommended
The trader replied (on 26/02/2026)
Hi, thank you for writing and posting your review and so happy you are pleased with Lock Assist. Many thanks.
Lock upgrade
Customer Service
Quality
Value
Great work by Paul and team to upgrade locks on 3 doors to satisfy insurance requirements. Team were really good to work with, friendly and knowledgable and gave good advice on all our options. They were also happy to sort out another lock that needed realigning while they were on site
Customer in West Sussex Posted on 08/12/2025 , work completed 04/12/2025
Recommended
The trader replied (on 13/12/2025)
Thank you so much for taking the time and trouble to write and post your very appreciated review. Always happy to help where we can even if it wasn’t something on the list!
Help we can't get the key out of our front door lock
Customer Service
Quality
Value
First of all we experienced the calming and helpful voice of Sarah and then Paul arrived at speed. What a fabulous double act. While we were on the phone to Sarah she helped us remove the key although Paul needed to change the lock barrel. He was a pleasure to meet and a delight to have working on our front door. Nothing was too much trouble and we felt safe that Paul knew what to do and did it to a fabulous quality standard. Thank you Sarah and Paul and Lock Assist.
Customer in East Sussex Posted on 06/12/2025 , work completed 27/11/2025
Recommended
The trader replied (on 13/12/2025)
We always try to find out as much as possible on the phone or email so we can advise the customer, if possible, about what they could themselves to rectify the issue. A lot of the time, our advice saves you the cost of having to call someone out.
Lateral thinking replacement lock
Customer Service
Quality
Value
I have an unsual Swedish-style timber-frame house. It has Swedish windows, Swedish gutters, Swedish drainpipes, Swedish doors. One of the external doors - the entry to the integral garage - had a high-security multi-point lock with three hooks connected to the doorframe. The hooks worked, but the lock that secured them in position failed. The choice was - replace the whole door and its frame at a cost of around £1,500 or use the existing mechanism and find a new way of making it secure. The answer: a set of three window locks to replace the broken lock for £153. They aren’t perfect - it takes a minute to secure them each evening, but they are almost as strong as the original hook locks. To latch the door takes one second. Brilliant!
Customer in West Sussex Posted on 27/11/2025 , work completed 26/11/2025
Recommended
The trader replied (on 13/12/2025)
This job needed a little more thought than usual as the Swedish locking system had lone been discontinued. However, we managed to come up with a solution that saved the great cost of having to order a new door!
Top class repair to rear door lock
Customer Service
Quality
Value
Paul and Karl came to our house and freed a top leaf of a stable door which had jammed shut. They carried out the work in a professional and skillful manner and the job was completed quickly and effectively. Would not hesitate to use them again and would certainly recommend them to anyone in need of a locksmith.
Customer in West Sussex Posted on 03/11/2025 , work completed 03/11/2025
Recommended
The trader replied (on 05/11/2025)
Thank you so much for your great review! It's always good to receive praise from another tradesperson - even if it is within another field - thank you. The front door should also be as easy to use as the back door now is! Regards, Paul.
Brilliant!
Customer Service
Quality
Value
I cannot recommend Lock Assist enough. They are professional, friendly, and offer an efficient speedy service. They have replaced a door and window handles and window restrictors. Their work is 2nd to none.
Customer in West Sussex Posted on 22/10/2025 , work completed 21/10/2025
Recommended
The trader replied (on 23/10/2025)
Thank you for your fabulous review! Also very happy to meet your little dog and chat about the 'old times'! Regards.
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Mon–Fri: 9:00–17:00
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029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.