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Lock Assist Limited

4.9

165 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours
See customer reviews & leave a review

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Paul started Lock Assist in 2003 after working as a master locksmith for over 20 years. We are an Approved Company of the Master Locksmiths Association so if you need expert advice and help from time served, experienced locksmiths who know how to pick locks open if you're locked out, we are the ones to call, 24 hours a day.

Tricky locks? Difficult doors? Catchy keys? If your locks and doors start playing up and they're getting really difficult to use - maybe the key's stiff to turn or the door's not closing properly - it's always best to get the problem resolved before it gets worse.

But you needn't despair. We sort out these sorts of problems daily and with the minimum of fuss and delay. In fact, we're so sure in our abilities, we even give our customers a 100% Satisfaction Guarantee. How's that for peace of mind? And that's not just if you're locked out, it's with all our work. So whether it's a lock or a door closer to be fitted, maybe a safe to supply or just a key to cut, you're in safe hands.

What we do

  • Locksmiths

    • Emergency locksmith service

  • Double glazing

    • Double glazing repairs
    • Double glazing suppliers

  • Conservatories

    • Conservatory repairs
    • Conservatory maintenance

  • Security equipment suppliers and manufacturers

  • Carpenters

  • Doors

  • More Services

    • safe opening
    • supply
    • installation
    • master systems
    • key cutting

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
165 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Recommended

Recommended

by 100% of customers
Sort by
Great work that saved us money
Customer Service
Quality
Value
We thought that we needed to break the locking mechanism on a door that we had not been able to open in some time. Paul was able to open the door and reset the mechanism in order that we can use the door going forward. He also recommended further work in order to make the door more draught proof. Paul's work was a great help and saved us buying a new locking mechanism. We would thoroughly recommend.
Customer in West Sussex Posted on 06/11/2023 , work completed 06/11/2023
Recommended
The trader replied (on 09/11/2023)
Hi, thank you great review on here and on Google! Always very pleased that customers take the time to write and post them.
Faultless service excellent communication.
Customer Service
Quality
Value
Front door handle broke and with in 15 minutes of making a call to the office someone arrived at my house to access the repairs. A new lock had to be sourced and the replacement lock was installed the next day.
Customer in West Sussex Posted on 27/09/2023 , work completed 26/09/2023
Recommended
The trader replied (on 09/11/2023)
Hi, thank you great review and apologies it's late as the link Which? send us has not been working but they have finally resolved it!
Highly recommend.
Customer Service
Quality
Value
I called Lock Assist out of hours to unlock our fairly new door after leaving the key on the inside. This was done promptly, with excellent communication and professionalism. A change of lock with an internal knob was suggested to prevent this happening again but with no hard sell and I did proceed with this change. Pricing was very clear throughout, I very much trusted the process and the company because of the clarity and approach prior to and on arrival to our home. Thank you very much, it was a really positive experience.
Customer in West Sussex Posted on 31/08/2023 , work completed 25/08/2023
Recommended
The trader replied (on 09/11/2023)
Hi, thank you great review and apologies it's late as the link Which? send us has not been working but they have finally resolved it!
Very prompt service
Customer Service
Quality
Value
Having found I was unable to get in my house recently, I found Lock Assist's details mentioned on a local Facebook page, I rang them and fifteen minutes later they arrived, found the problem and got me inside. Excellent service!
Customer in West Sussex Posted on 21/08/2023 , work completed 16/08/2023
Recommended
The trader replied (on 09/11/2023)
Hi, thank you great review and apologies it's late as the link Which? send us has not been working but they have finally resolved it!
Fantastic
Customer Service
Quality
Value
Had problems with our patio door. Lock Assist came and sorted the situation out - I’d thought we might even need a new door (at massive expense I’m sure) but problem was sorted out and at a very reasonable cost. The two chaps who came were helpful and friendly, explained what was needed and dealt with issue. Cannot recommend highly enough.
Customer in West Sussex Posted on 21/05/2023 , work completed 19/05/2023
Recommended
The trader replied (on 09/11/2023)
Hi, thank you great review and apologies it's late as the link Which? send us has not been working but they have finally resolved it!
Faultless
Customer Service
Quality
Value
Faultless, efficient service, and so friendly. How refreshing it is to find a company that gives the most impeccable service, like in the old days, before complacency set in!!! A door handle came off in my hand due to a ‘spring’ breaking in the mechanism. Within 24 hours of phoning, my door was fixed. I was honestly quite overwhelmed with the high level of service I received, as this certainly isn’t the case with other companies I’ve called over the years. I honestly cannot recommend this company enough, professionalism at its best.
Customer in West Sussex Posted on 19/05/2023 , work completed 19/05/2023
Recommended
The trader replied (on 09/11/2023)
Hi, thank you great review and apologies it's late as the link Which? send us has not been working but they have finally resolved it!
Excellent service
Customer Service
Quality
Value
I would highly recommend this firm. I rang at 8.30am and they were polite and explained what might be wrong with my door handle - which needed a lot of force to open it. They said they would ring me back once they were in the office - which they did. They came that afternoon and fixed the problem within 20 minutes. Everyone was so polite, friendly and explained why the problem had occurred. I will definitely use them again if I have problems with any other door or lock.
Customer in West Sussex Posted on 19/05/2023 , work completed 18/05/2023
Recommended
The trader replied (on 09/11/2023)
Hi, thank you great review and apologies it's late as the link Which? send us has not been working but they have finally resolved it!
Excellent Service
Customer Service
Quality
Value
Lock Assist cannot be faulted. They responded almost immediately to our request for work. Karl was friendly and super efficient. He diagnosed the problem with our front door lock and it was all fixed in under 30 minutes. A very rare standard of service these days. We will certainly use them again if needed and will recommend to friends. Many thanks.
Customer in West Sussex Posted on 16/05/2023 , work completed 12/05/2023
Recommended
The trader replied (on 09/11/2023)
Hi, thank you great review and apologies it's late as the link Which? send us has not been working but they have finally resolved it!
100% recommend
Customer Service
Quality
Value
Following the failure of a component in the handle on our back door I was unable to lock or even shut it. I called Paul who answered after about two rings, tried to diagnose and fix the issue over the phone, or at least get it closed and locked so we could avoid having to pay an emergency call out charge. When this proved impossible, he came round within half an hour, fixed the issue, adjusted the door to avoid it happening again and cleared up after himself. Plus he was a lovely chap. 100% recommended.
Customer in West Sussex Posted on 14/05/2023 , work completed 11/05/2023
Recommended
The trader replied (on 09/11/2023)
Hi, thank you great review and apologies it's late as the link Which? send us has not been working but they have finally resolved it!
Emergency call out
Customer Service
Quality
Value
This was an emergency call-out when my key wouldn't work in the front door and I found myself locked out. Lock Assist attended within 30 minutes. The service was quick, friendly and efficient. The internal workings of the lock were replaced and, best of all, the parts needed were in the van so the job could be done straight away. Very good service.
Customer in West Sussex Posted on 04/05/2023 , work completed 03/05/2023
Recommended
The trader replied (on 05/05/2023)
Thank you for your review.
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029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.