Highly recommended for quality and service
We decided to replace all the sash windows in our drafty Victorian house to improve insulation and thus reduce energy use. As it was a significant financial investment for us, we researched it thoroughly and London Box Sash came out as front runners. We are delighted we went with them. From start to finish, their service was highly professional and completely reliable. All of the staff from sales to installation were courteous and a pleasure to deal with. They explained the process fully and there were no nasty surprises. The installation team were amazing. They replaced 13 separate sashes in just four days. The windows look and feel very smart. Our house immediately feels warmer. We can now turn the heating off completely during the day. The degree of sound insulation is an unexpected pleasure too. I would definitely recommend this company.
Judith in Greater London
Posted on 03/04/2022
, work completed 25/03/2022
Recommended
Excellent Product
We were recommended London Box Sash Window Company by our next-door neighbour and what a recommendation. The whole process from start to finish was excellent and the estimating installing and payment process was first class. The two large sash windows installed in our 1904 Edwardian house are very good indeed and the panes move up and down so smoothly and effortlessly. Already notice a huge difference in heat retention and noise attenuation. What more can I say except to mention our installer who single-handed put up and took down the huge dust curtains, set up a small workshop and in between installed the box sashes and touched up the paintwork. He worked a hugely long day but was always courteous - an amazingly skilful and conscientious technician. I highly recommend this company and their product. You will not be disappointed.
Customer in Greater London
Posted on 14/02/2022
, work completed 09/02/2022
Recommended
Beautiful windows.
We are in the process of ‘future-proofing’ our home - let’s face it, with the rising cost of utilities, this is fast becoming a priority. We live in a flat in an old Victorian house with large, single-glazed, sash windows, several of which needed replacing, but deciding what with, was always going to be tricky; plastic windows would obviously be cheaper, but wouldn’t be in keeping with the house and so we looked around at who was making wood sash windows. There is no doubt that this is an expensive route to take, but given how long they last once they’re in, to not do it right first time seemed a false economy. We have so far replaced two windows with TBSW company and you really do get what you pay for; from the start and our first contact with them, we felt confident that we were dealing with people who knew what they were talking about, cared about what they did and were hugely positive about their product and justifiably - the windows are superb. Large, double glazed units that immediately cut the heat loss and sound from the outside and because of the perfectly balanced weights, can be raised and lowered with finger-tip control. The finish is beautiful and totally in keeping with the house. The care and precision with which their fitters worked - the place was spotless when they left - belies the amount of work involved and all the work is guaranteed. It has been a pleasure dealing with them.
Chris and Bob in Greater London
Posted on 04/02/2022
, work completed 11/12/2021
Recommended
Easier than I imagined
I knew my windows and French Doors needed replacing to halt water penetration but the thought of work and mess of 2 large bay windows and doors being replaced filled me with dread. It need not have. From the initial measuring up, quote and work being carried out, the process was smooth. More so the work itself. There were no issues with the windows actually fitting and the installers were incredibly professional and efficient. My only job was coffee making and glad to do it. Plus the materials are first class. If you need this type of work done, seriously consider London Box Sash.
Philip in Greater London
Posted on 26/01/2022
, work completed 18/01/2022
Recommended
Amazing sash windows
This is now the second time I have purchased windows from London Box Sash. The first window was two years ago and it still looks brand new. The service from London Box Sash is one of the best customer service experiences I have received. The quality of the product is also better than anything else out there on the market. The windows that we chose are Accoya timber, double glazed windows. Which were to replace our single glazed drafty original windows. We wanted to keep the character of the Victorian property but update to energy efficient windows. I would definitely recommend London Box Sash, you won’t be disappointed. Thanks
Customer in Greater London
Posted on 18/01/2022
, work completed 07/01/2022
Recommended
Excellent quality and value for money
London Box Sash Windows replaced 6 single glazed windows in our Victorian terrace in Herne Hill with new double glazed wooden sash windows. They were the most competitive and transparent of the 3 quotes we got and the whole process was seamless from start to finish. From the initial visit from Jake, through the booking and billing process with Judith, we were impressed with their prompt responses and helpful attitude. The lead time we were given was spot on and, once we were given a date for the work to start, this did not slip. Audrius, who carried out the work, was hardworking, punctual, efficient and left the house spotless each evening. We couldn’t believe the quality of his work. We barely needed any touching up work from the decorator we had booked to help us afterwards. 6 windows were replaced and decorated in only 4 days, with minimum mess and disruption. Our house is now smarter, quieter and noticeably warmer.
Customer in Greater London
Posted on 18/10/2021
, work completed 07/10/2021
Recommended
Competitively Priced High Quality Sash Windows!
'London Box Sash Windows Ltd.' clearly stood out as the obvious choice out of a number of other candidate companies for the replacement of three single glazed sash windows with new double glazed ones, in a four storey Georgian property within the London East Canonbury conservation area, in terms of the high quality of materials used, the great safety design features employed, the excellent guarantees offered and their very competitive pricing. The manufacturing waiting time was as planned and the installation was perfect. Overall excellent!
Costas in Greater London
Posted on 07/10/2021
, work completed 25/09/2021
Recommended
Overall - full marks!
I can only echo all the favourable comments in the other reviews for London Box Sash Windows. Our job was a replacement of sash windows and French doors at the rear of the house in Belsize Park (built-in 1860), including two very large windows (ceiling height is 12ft 6 inches). The job was done super efficiently in only two and a half days with the guys arriving on the dot each day. The finished result is immaculate and an exact copy of the old original sash windows. During the job the working area was fully isolated by a polythene 'tent' - so no dust spreading everywhere and all left neat and tidy each day. Thanks also to the friendly office staff and the original estimator - very easy to deal with. So, overall full marks - we're looking forward to a much cosier winter!
Simon in Greater London
Posted on 05/10/2021
, work completed 30/09/2021
Recommended
Really excellent work and a great customer experience
After much research we chose London Box Sash Windows to do the bespoke windows and rear doors on our house in Chiswick. We chose them as they seemed very in tune with how to match window style in older property, which ours is. Frankly after installation we were blown away by how good they looked and the attention to detail on installation and making good. Rooms already warmer! The process has been very pleasant and I can’t speak too highly of Jake, the initial estimator we had, the team that followed through. Especially mention to the installation guys who were very professional and really spent time checking on the finishing touches I have no problem recommending them to anyone.
Nick in Greater London
Posted on 27/09/2021
, work completed 23/09/2021
Recommended
All new sash windows
I don’t usually leave reviews but wanted to make an exception for London Box Sash. The whole team was fantastic from initial enquiry and sales to fitting to after-care and billing. We had all of the sash windows in our Victorian terrace replaced and although it felt like a huge outlay (these guys are very competitive though) once the windows were fitted you I was very happy we had decided to provide proceed. The quality and workmanship is incredible and the windows look absolutely fantastic. I highly recommend these guys - I can not fault them. Thank you to the entire team.
Customer in Greater London
Posted on 05/09/2021
, work completed 25/08/2021
Recommended
New windows and plantation shutters
We had read previous positive reviews of London Box Sash Windows on the Which? Trusted Trader site and they had been highly recommended by a neighbour who had had work done by them recently. In our experience, those recommendations and reviews are accurate and well deserved. We had two large bay windows at the front of our Victorian terraced house replaced and also two smaller windows at the back. The company also installed plantation-style shutters on most of those windows. It was a big job, done right on schedule and right on budget. Judith kept us well informed prior to installation. Jasper, David, and Rafal arrived punctually and were friendly and courteous throughout the five days they were with us. Their work was carried out professionally and to a high standard. They cleaned up scrupulously at the end of each day. Their attention to detail and finish, internally and externally, was excellent - they really did go above and beyond to make everything just the way we wanted it: we are delighted with our new windows and shutters. We would wholeheartedly recommend London Box Sash.
Customer in Greater London
Posted on 27/07/2021
, work completed 09/07/2021
Recommended
Professional, friendly and helpful
The sash windows that I had installed almost two years ago, still work beautifully and receive many admiring comments. The double-glazing and noise-cancelling (acoustic) glass has made such a positive difference. Everyone I dealt with from the firm was professional, friendly and helpful. Overall, the installation process went smoothly from start to finish and any anticipated changes were drawn to my attention well in advance. I needed a copy of the guarantee and FENSA details, so contacted London Box Sash Windows the other day. They swiftly sent me the information, so having been impressed with both the initial installation and the follow-up support, I’ve just recommended the firm to a friend.
Shona in Greater London
Posted on 23/07/2021
, work completed 05/08/2019
Recommended
High quality professional job
This company was recommended by friends who had French doors fitted. We got several quotes for a large picture window and London Box Sash were prompt, friendly and efficient. They offered a really high quality product at a reasonable price including a discount if you chose to wait for a last minute opening for installation. The installation was incredibly well organised, everyone at the company was very helpful. The picture window is fabulous, just what we wanted.
Lucie in Greater London
Posted on 16/07/2021
, work completed 08/07/2021
Recommended
Excellent, High Quality Windows
We had the front windows done by LBS in 2016 and just had 2 replaced in July 2021. Very happy with installation and the quality of the windows. Indeed, recent changes to design have improved them further. Judith, Patrick and Aud were always responsible and courteous. Aud our installer was very tidy and efficient. There are cheaper options out there though we think the quality is worth the investment. Thanks again.
Customer in Greater London
Posted on 09/07/2021
, work completed 24/06/2021
Recommended
The best quality & service
This is the second time we've got our windows and French doors from London Box Sash & the quality, service and finished result were all fantastic again. From the initial meeting where Jack helped us with deciding the best designs to restore the character of the property to Patrick and the fitters working with our building team on delays and final finishing details everyone was friendly, professional & worked to get the job done. We are so pleased with windows and doors and should we ever tackle another project wouldn't hesitate to use London Box Sash again.
Customer in Hertfordshire
Posted on 05/07/2021
, work completed 08/06/2021
Recommended
The most stunning windows!
We are very pleased with our new windows, which looks stunning! The team at London Box Sash windows were very knowledgeable, professional, organised, approachable, and did a fantastic job making and installing all of our house new windows. The Accoya wood windows looks amazing and they are truly the Ferrari of any window you can get! We got a good deal with them as well, as we signed up for the flexible order option (as were not in a rush to have them installed at a specific date). The window fitter was also hard working, tidy, and pleasant to work with. We highly recommend this company to anyone considering fixing or replacing their box sash windows.
Irene in Greater London
Posted on 02/07/2021
, work completed 23/06/2021
Recommended
Perfect !
So pleased with the window. As a team London Box Sash windows were highly professional, good timekeeping, approachable, and did a fantastic job changing my window. I feel as though I went from having an Old Banger to Bentley! The window fitter was extremely hard working, tidy, and pleasant to have in my home. I highly recommend this company to anyone considering fixing or replacing their box sash windows.
Beverley
Posted on 01/07/2021
, work completed 03/06/2021
Recommended
Stunning new windows, excellent quality and great team
This is the third time we have used London Box Sash Windows and are very happy with the Company. We moved into a new flat in September and had a cold winter as the previous French doors were over a 100 years old, single glazed and poorly insulated. The new French doors installed by London Box Sash Windows have transformed our dining room in many ways. The design was made to match the Victorian character of the house and the new French doors are beautiful, they have really enhanced the room. We have instantly notice a huge improvement in soundproofing. We can't hear any noise at all when the doors are closed. We feel a lot safer, the doors are robust whereas the previous one was quite fragile and we used to worry about people breaking in. We haven't tested the impact on heating and energy consumption yet as it is the summer now, but we can no longer feel the draft that was previously coming through the old French doors, so we think we will be a lot warmer this winter. So, yes, very happy with the quality of our new French doors and also very happy with the team at London Box Sash Windows. They are very friendly, respectful, reliable, came on time, left the flat spotless and were wearing masks. We recommend London Box Sash Windows 100%!
Sandra in Greater London
Posted on 01/07/2021
, work completed 25/06/2021
Recommended
Wonderful new window. Quick and incredibly tidy when fitting.
We're really happy with our new sash window. Our choices were well explained and we weren't pressured into making a decision. The team at LBSW were great start to finish. Big thank you to Jake for handling all our questions, and Raf who was superb when fitting the window. Quick, extremely tidy and very polite/courteous. Great to support a local business in the Tulse Hill area.
Customer in Greater London
Posted on 01/07/2021
, work completed 26/06/2021
Recommended
Stunning windows, excellent service, professional company
London Box Sash Windows recently replaced all the original sash windows in our Edwardian terraced home which offered almost no insulation from noise and draughts. From start to finish the experience was excellent, from pre-sale (with no hard sell tactics) through to fitting (efficient, clean and tidy) we were kept fully informed at every stage and the level of knowledge, experience, attention to detail and workmanship was second to none. The windows fit perfectly, look stunning and are in keeping with the age of the property. Additionally, the anticipated reduction in noise pollution and improved heat retention have not disappointed in the slightest. The installation team were also able to reinstate our existing shutters as an added bonus. All in all, we have no hesitation in highly recommending London Box Sash Windows and the team (Judith, Jake, Patrick, Audrius, Ramanus and Raf) to anyone looking for replacement windows.
Customer in Greater London
Posted on 24/02/2021
, work completed 30/11/2020
Recommended
I honestly couldn't be happier.
As the guys were working on our bay windows downstairs I sat in my bedroom on a work call. I could not stop staring at our new replacement window which had been installed the previous day, and I mailed Judith to tell her that. It's such a difference, even setting aside any notion of resale value. The benefit to the look of the property inside and out is immediate. Other benefits like energy efficiency, noise reduction, and lack of condensation seem like icing on the cake. It's as though I feel more at home just standing in a room and looking out. The guys are very considerate and do a great job keeping the mess under control. The service is not cheap, but it's very good value. I feel good having spent the money. I intend to engage them again for plantation shutters, which I'm told they can do on their installed windows without needing to measure up.
Customer in Surrey
Posted on 24/02/2021
, work completed 23/02/2021
Recommended
Great company, high quality windows and friendly team
We had used London Box Sash Windows a few years ago and were very happy with the job so we called them again to change the windows of our new flat as they were very old and single glazed. The quality of the new double glazed windows London Box Sash Windows made and fitted for us is excellent. The team were very nice and professional. They used protective sheets and left our flat spotless, despite the job creating a lot of dust. The day after the windows were fitted we noticed some minor fixing that was needed. The Company came back after a few days and fixed the job with no fuss, which we much appreciated. Something worth mentioning as well is they strictly comply with the covid rules, they all wore masks at all times when walking in the flat and we felt safe having them around to replace our windows despite the pandemic. We would definitely recommend London Box Sash Windows to friends & family.
Sandra in Greater London
Posted on 17/02/2021
, work completed 01/02/2021
Recommended
Excellent quality and brilliant service.
I had the front windows replaced to my property. I’d previously used London Box Sash to replace the rear windows 6 years before, which I’d been very pleased with. Excellent service throughout the whole process from quoting through surveying and fitting. Everyone I encountered was very helpful and easily able to answer any questions and kept a professional yet friendly service. They played great attention to detail to ensure a match with the existing windows. Fitting was carried out efficiently, kept pristine cleanliness and tidiness throughout providing full protection of my belongings in the process. Kept me informed of details as the work to fit was carried out, no surprises along the way. The finished windows give an excellent level of noise reduction and immediately noticed the difference to temperature from the old windows. They are incredibly smart, fitting in very well with the Victorian property and period features.
Customer in Greater London
Posted on 03/02/2021
, work completed 29/01/2021
Recommended
Beautiful sash windows and excellent team
We had an excellent experience with London Box Sash Windows - installing double glazed windows in our terraced home. From the start, the team were friendly and helpful - they obviously knew their stuff and took the time to chat through all the potential options and finer details. When it came to doing the actual work, the team were super - they were polite, very respectful in terms of being in our home (particularly during COVID-19 times) and helpful in terms of prepping rooms for work. The quality of the work they did was superb - the windows look lovely (and they work!), and the additional effort to get the small details right was so appreciated. We were so pleased! Would certainly recommend LBS for anyone that was exploring getting similar work done.
Customer in Greater London
Posted on 27/01/2021
, work completed 14/01/2021
Recommended
Great job
Andy came on time it was a 3 day job his work was exceptional he asked me when he had to fit the windows to make sure I would be happy with the the look as like all old property windows not the same size.Right from the first talk with the company I was so impressed with whole way my order was completed .Andy made sure plastic covered my furniture and each night cleaned away. I took pictures of the windows sent them to all my family as the could not visit because I am so impressed with them.
Customer in Greater London
Posted on 25/01/2021
, work completed 24/12/2020
Recommended