I have been impressed by this company from the start. Darren, the owner who came to give me a quote, was very friendly and professional. I received a very detailed quote very quickly. I had a few questions about the quote, and the team ensured I understood what I was paying for and why. Setting up a date was also well communicated, even though it was around Xmas and NYE! Callum and Max worked on my roof. They were very friendly throughout. What I particularly appreciated was the constant communication. Any time there was something that could be useful for me to know or be aware of, they made sure to let me know. They also made sure not to leave anything to guesswork and included me in all decisions. Being curious and having never seen a roof being removed or made, I checked in on the team regularly. They were always friendly and would readily explain what they had done since last we chatted and what was next. Not only did I learn a lot, but it was also great to see that at every step, they were both very meticulous and conscientious. Having seen the work at every step, I feel very confident about the quality and waterproofness of my roof! I am very relieved, and my mind is at peace. Plus, the decking looks gorgeous! And very professional. Communication from the office during and after the work was also excellent. Daniela and Corrinne have been competent, friendly, and prompt. I wish more traders were like this company, it would make owning a home much less stressful!