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Trusted Traders

Lothian Domestics Ltd -Samsung Service Centre

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4.9

19 Reviews

Opening Hours
Today -
  • Monday 09:15–17:00
  • Tuesday 09:15–17:00
  • Wednesday 09:15–17:00
  • Thursday 09:15–17:00
  • Friday 09:15–16:00
  • Saturday - Closed
  • Sunday - Closed

What does an Approved Service endorsement mean?

Which? Trusted Traders assesses the services provided by companies who have applied to our scheme. Only certain aspects of the company are endorsed. The "Approved Service" ribbon logo shows you exactly which services they have been endorsed for, Samsung have been endorsed for their installer network services. For more information please contact us here at W?TT or ask Samsung direct.

About

Lothian Domestics is a growing family run business, established in 2015 to provide domestic appliance repair services across Edinburgh and The Lothians. We believe customer service is the cornerstone of any business and we aim for complete customer satisfaction. We have a fully transparent approach to pricing, which means we do not have any hidden charges or fees and all of our costs are explained clearly when you book a call.

For your peace of mind, our appliance engineers are all fully trained and insured for all work they carry out. Our engineers all have a wealth of knowledge when it comes to appliances and also carry a well stocked selection of parts in their van and this is why the vast majority of our jobs are completed on the first visit, resulting in a quicker turnaround for you. Every one of our appliance engineers are police vetted and carry company identification with them at all times.

What we do

  • Appliance repairs and servicing

    • Dishwashers
    • Fridges and freezers
    • Hobs
    • Ovens
    • Tumble dryers
    • Washing machines

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
19 reviews
Customer Service
5.0
Quality
4.9
Value
4.9
Sort by
Excellent service
Customer Service
Quality
Value
Very easy to book. Good confirmation system that kept me informed and gave clear instructions about Covid-related precautions. The engineer arrived on time, quickly diagnosed the fault and was able to fit a new oven element to fix it.
Customer in Edinburgh Posted on 13/01/2021 , work completed 13/01/2021
Excellent service
Engineer Jamie replaced a door on a Samsung freezer - it had arrived damaged. He was polite, efficient, and had the job done in short order. Also cleaned up afterward. Great work. Based on this experience I would highly recommend Lothian Domestics.
Customer in Edinburgh Posted on 20/11/2020 (Reviewer did not use service)
Amazing service with knowledgeable engineers. And perseverance.
Customer Service
Quality
Value
This company was so easy to contact online. Query answered within an hour. Booking easy. All straight forward. The knowledgeable engineer who found the fault on my appliance. Parts ordered. Next visit parts installed but there was still a problem. Third visit 2 engineers came and they fixed the appliance. The problem was the spare part was wired differently and manufacture did not advise that. Engineers were amazing. Would use the company again and recommend them.
Customer in Edinburgh Posted on 05/11/2020 , work completed 05/11/2020
The trader replied (on 10/11/2020)
Many thanks for your review and for choosing Lothian Domestics.
Good and quick work
Customer Service
Quality
Value
Attended when they said they would following regular communication. Paul was a quick worker and also provided us with some great education on using the washing machine.
Ruari in Edinburgh Posted on 22/10/2020 , work completed 22/10/2020
The trader replied (on 10/11/2020)
Many thanks for your review and for choosing Lothian Domestics.
Quick, efficient service
Customer Service
Quality
Value
Heating element on cooker went — has Alan round within 24 hours of contacting the company. I was kept up to date with his expected arrival time and there was lots of excellent advance info about Covid precautions. Pricing is also upfront and transparent. Alan was polite, informative and efficient. The issue was resolved and I would happily use Lothian Domestics again.
Customer in Edinburgh Posted on 18/10/2020 , work completed 13/10/2020
The trader replied (on 10/11/2020)
Many thanks for your review and for choosing Lothian Domestics.
Fridge freezer diagnosis
Customer Service
Quality
Value
The engineer came on time, was friendly and professional. Was very honest about the repair and explained all my options. Well impressed.
Customer in Edinburgh Posted on 15/09/2020 , work completed 15/09/2020
The trader replied (on 17/10/2020)
Many thanks for your review and for choosing Lothian Domestics.
Great work, friendly and efficient!
Customer Service
Quality
Value
Paul arrived on the time given to me, was quick at determining what the fault was and had the washing machine repaired in less than 20 mins! Nice friendly chap who was able to also answer the queries I had about the washing machine! Highly recommend this company for any appliance repairs!
Customer in Edinburgh Posted on 09/09/2020 , work completed 09/09/2020
The trader replied (on 17/10/2020)
Many thanks for your review and for choosing Lothian Domestics.
Trustworthy company, five star!
Customer Service
Quality
Value
A non drying tumble dryer, in this unpredictable weather, in this unpredictable Covid period, had disaster, and wet laundry, all over. Greatly relieved to find Lothian Domestics we’re willing and able to help. All online service, I was even able to add another repair, and have them both dealt with in one visit, with a reduction in cost for the diagnostic visit. My American fridge freezer needed a new LED light in the freezer, (and only 2 months out of guarantee). I was charged for a diagnostic visit, a quote for the new part arrived the following day, payment up front, totally understandable, and the second visIt, the part was fitted. Great! The AEG washer dryer, was more complicated, as the drying programme seemed problematic, as no error message was appearing. Alan, the techie, suggested the themister could be the proble, but if not, it was the PCB. He offered to order the first, and if it worked, I would be charged. If it did not, he would take it back, and there would be no charge. Win win! Imagine my delight when, at the return visit, the new light was fitted, and joy, the themister seemed to do the job! I need to run the dryer a few times, and if luck did not hold, and the dryer Failed to heat, I would be refunded the cost, ....And cough up for a new machine. At all times, the company kept us informed, the men gave us a 2 hour window for their arrival, and were true to their word. Highly recommended! A shining light in appliance repairs.
Customer in Edinburgh Posted on 04/09/2020 , work completed 04/09/2020
The trader replied (on 17/10/2020)
Many thanks for your review and for choosing Lothian Domestics.
Seimens Microwave Fixed
Customer Service
Quality
Value
Our 10 year old Seimens fitted microwave suddenly stopped working but the conventional oven was fine. Lothian Domestics were easy to organise on line and although they had to come back twice after the initial two parts failed on fitting, they solved the problem at no extra cost. Would use again if needed.
Customer in Edinburgh Posted on 03/09/2020 , work completed 03/09/2020
The trader replied (on 17/10/2020)
Many thanks for your review and for choosing Lothian Domestics.
Fast and effective
Customer Service
Quality
Value
The whole process of booking an appointment, being reminded it was coming, and told when the engineer was arriving, was exemplary. When Alan was here, it was fast, straightforward and solved the problem very fast. Exactly what we wanted
Customer in Edinburgh Posted on 02/09/2020 , work completed 02/09/2020
The trader replied (on 17/10/2020)
Many thanks for your review and for choosing Lothian Domestics.