Endorsed by Which?

Lothian Domestics Ltd -Samsung Service Centre

4.8

59 Reviews

Opening Hours
Today - 09:15–17:00
  • Monday 09:15–17:00
  • Tuesday 09:15–17:00
  • Wednesday 09:15–17:00
  • Thursday 09:15–17:00
  • Friday 09:15–16:00
  • Saturday - Closed
  • Sunday - Closed

What does an Approved Service endorsement mean?

Which? Trusted Traders assesses the services provided by companies who have applied to our scheme. Only certain aspects of the company are endorsed. The "Approved Service" ribbon logo shows you exactly which services they have been endorsed for, Samsung have been endorsed for their installer network services. For more information please contact us here at W?TT or ask Samsung direct.

About

Lothian Domestics is a growing family-run business, established in 2015, now offering comprehensive domestic appliance repair services across Edinburgh, The Lothians, Glasgow, and a large portion of Central Scotland. We believe customer service is the cornerstone of any business and we aim for complete customer satisfaction. We have a fully transparent approach to pricing, which means we do not have any hidden charges or fees and all of our costs are explained clearly when you book a call.

For your peace of mind, our appliance engineers are all fully trained and insured for all work they carry out. Our engineers all have a wealth of knowledge when it comes to appliances and also carry a well stocked selection of parts in their van and this is why the vast majority of our jobs are completed on the first visit, resulting in a quicker turnaround for you. Every one of our appliance engineers are police vetted and carry company identification with them at all times.

What we do

  • Appliance repairs and servicing

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
59 reviews
Customer Service
4.8
Quality
4.8
Value
4.7
Sort by
Great repair on an old Samsung American Fridge Freezer
Customer Service
Quality
Value
Steven, the service engineer who came to carry out the repair was knowledgeable, polite and incredibly efficient and gave his full attention to the smallest details. He made an absolutely first-class job, had impeccable manners and is a real credit to his employers, Lothian Domestic. I am over the moon to have my Fridge Freezer in full working order again. It’s also a credit to Samsung for employing such a good company to carry out any repair work for them.
Customer in North Ayrshire Council Posted on 25/10/2024 , work completed 25/10/2024
Good efficiency and on time
Customer Service
Quality
Value
Paul arrived on time. Txt msg to confirm time of arrival. Sorted the problem and I would not hesitate to use them again.
Customer in Edinburgh Posted on 23/09/2024 , work completed 23/09/2024
First Class Service
Customer Service
Quality
Value
Great service, 2 visits from engineer Ross who was very competant and well mannered, it was a pleasure to have him in my home. Thank you again Ross.
Customer in Glasgow City Posted on 11/09/2024 , work completed 11/09/2024
Dryer sorted super fast
Customer Service
Quality
Value
Paul from Lothian Domestic came the same day as the fault arose He sorted the problem and cleaned up very quickly and efficiently Very pleased with the service
Customer in Edinburgh Posted on 16/08/2024 , work completed 15/08/2024
Excellent service
Customer Service
Quality
Value
The technician was excellent and very polite compared with some I have used in the past. Would use again đź‘Ť
Customer in Edinburgh Posted on 24/07/2024 , work completed 24/07/2024
Oven
Customer Service
Quality
Value
Engineer was helpful and informative. He solved the issue without any fuss and left the oven in working order. I would recommend this service to anyone.
Customer in South Lanarkshire Posted on 23/07/2024 , work completed 23/07/2024
Slick software gave accurate appointments
Customer Service
Quality
Value
The washing machine repair was completed expeditiously and much more cheaply than buying a new machine. The software informing me of the engineer’s progress towards the appointments is slick and the appointments were both made exactly to time. An earlier appointment was made when the new part arrived more quickly than expected. Very pleased. Will certainly use them again.
Customer in Midlothian Posted on 27/06/2024 , work completed 27/06/2024
Excellent service
Customer Service
Quality
Value
We were delighted with the service from Lothian Domestics Ltd. They provided a quick and excellent service. The young lad (Scott), who came to repair our washing machine was very professional and knew what he was doing. We thought he had a pleasant manner and he also went the extra mile to help us. (You don’t get that very often these days). I would definitely recommend them to anyone who needed their appliances fixed.
Customer in South Lanarkshire Posted on 25/06/2024 , work completed 25/06/2024
Quick, efficient, friendly.
Customer Service
Quality
Value
Our washing machine needed a new drum and seal. All communications were online which is not my first choice but the software made it easy to use. The company were clear about costs throughout, kept in touch via text, providing a contact number if needed. Our engineer, Scott, was efficient and friendly. The new drum he arrived with was the wrong one and this was immediately rectified. Extremely satisfied and would recommend to others.
Customer in Edinburgh Posted on 30/05/2024 , work completed 30/05/2024
Excellent work
Customer Service
Quality
Value
Ross turned up on time, carried out the washing machine repair, explained ably what he had done, and performed a test run to see everything was all right. Very impressed with his manner and the quality of his service.
Customer in Edinburgh Posted on 29/05/2024 , work completed 29/05/2024