Endorsed by Which?

Lucas Plumbing & Heating Ltd

4.9

472 Reviews

Opening Hours
Today -
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

Lucas Plumbing and Heating Ltd was founded by Jake and Daniela Lucas with the main aim of providing our customers with the highest quality service to insure all our customers experience the highest standards of engineers for all their plumbing and heating requirements.
We have grown steadily since then, and currently our main services are:

• Plumbing
• Heating
• Commercial plumbing and gas
• Oil and gas Installations

........Our team believes in providing the highest quality service and products to insure that all our customers receive an exceptional service every time we work with you …….

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Boiler repair
    • Underfloor heating
    • Gas safety testing and inspection
    • Power flushing
    • Radiators and central heating
  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • Heating contractors

    • Oil fired heating equipment
    • Central heating systems (installation and servicing)
  • Bathroom fitters

  • More Services

    • commercial catering installation servicing and breakdown

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.9
472 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
Complications Overcome
Customer Service
Quality
Value
Trying to fit the new boiler around existing pipe work caused certain headaches but with extra effort and good workmanship they got the job done in time, replacing an extra controller. So quiet now we cannot believe it's working but going fine.
Richard, Berkshire Posted on 13/10/2017 , work completed 13/10/2017
Great work, neat and tidy. Recommended.
Customer Service
Quality
Value
Boiler replacement and central heating system flush. Great job completed by 2 really nice lads. Good price, great service. Happily recommend them.
Matthew Posted on 12/10/2017 , work completed 12/10/2017
Brilliant reliable plumbing
Customer Service
Quality
Value
We have used Lucas Plumbing & Heating several times, and highly recommend them. Their plumbers are always reliable, come when they promise, do excellent jobs without wasting time, leave everything clean and tidy, and are polite and helpful.
Pole-Baker Posted on 02/09/2017 , work completed 02/09/2017
Great work
Customer Service
Quality
Value
Very good workers. Always left work space clean and tidy at end of day. Would recommend
Neil & Jane Posted on 20/08/2017 , work completed 20/08/2017
Great reliable friendly service
Customer Service
Quality
Value
I have been using Lucas Plumbing for many many years now and have recommended them to so many people. I have used them for a range of jobs from boiler replacements, bathroom refits, servicing and landlord safety requirements, aswell as general breakdowns and repairs. In all the time I have used them, I could not fault the speed and level of service, versatility, professionalism and standard of work. I have seen the company grow from pretty much a one man band when it was just Jake Lucas, to the larger successful company Lucas Plumbing is today. I wouldn't go anywhere else now, and the growth and success of this company really is testament to the excellent service and standard of work Lucas Plumbing provides. I couldn't recommend this company highly enough!
Alison Posted on 14/08/2017 , work completed 14/08/2017
Boiler Service and repair leak
Customer Service
Quality
Value
A great service from initial contact to final completion. The engineer was very knowledgeable and thorough in his work. I would have no hesitation in recommending this company.
Mr Ashok Dhuna Posted on 09/08/2017 , work completed 09/08/2017
Good Boiler Service
Customer Service
Quality
Value
Easy to book, arrived on time and very friendly. What more is there to say.
James Stinchcombe Posted on 08/08/2017 , work completed 08/08/2017
Top quality Worcester-Bosch combi installation
Customer Service
Quality
Value
Very pleased with removal of existing Vaillant combi and replacement Worcester-Bosch. Would certainly recommend this company for sound advice, high quality work and overall professionalism, combined with a reasonable cost, no surprises and a swift appraisal and quote. Top marks!
Robert Hughes Posted on 08/08/2017 , work completed 08/08/2017
Fantastic job done
Customer Service
Quality
Value
It took two weeks to completely replace a complicated boiler system, where previous owners had added bits of equipment over the years. Daniella kept me informed throughout. Scott was here early every morning and worked quickly and efficiently, leaving the site cleared and clean every night. All the old tanks and rubbish were taken away. We are now planning to have air conditioning units installed by Lucas Plumbing and Heating in the near future. We would highly recommend, they did a great job. Many thanks.
Ribeira Posted on 22/07/2017 , work completed 22/07/2017
Simple, easy to deal with, professional
Customer Service
Quality
Value
I have used Lucas P&H for 3 yrs now for my annual boiler service and landlord certificate. I've never been charged for any additional work. The tradesmen have always been professional/polite and friendly. They are accommodating in terms of schedule, times and logistics. It would be nice if largely overlapping work didn't require a double charge (landlord cert and service) but this seems to be an industry norm.
Rideti.me Posted on 22/05/2017 , work completed 22/05/2017
The trader replied (on 23/05/2017)
Thank you for your review and for choosing Lucas Plumbing & Heating for the past 3 years. With regards to the double charge comment i would like to just add that a combined boiler service and landlord certificate is charged at £114.00 inc VAT, that is a saving of £24.00 inc Vat should you book them separately.
Great fault diagnosis, clear quote, efficient admin and clean quality work
Customer Service
Quality
Value
Jake, Daniella and the Lucas Team were prompt, courteous and efficient throughout. They were 100% confiortable with me seeking other quotes and once we decided to progress with them (due to their superior fault finding and diagnosis of the problem), the admin and communication was fast, Clare and accurate. Jake arrived on time and did what was described in the quote perfectly. Job done, heating system fixed (an oil based system). Highly recommended !!
timjnolan Posted on 16/05/2017 , work completed 16/05/2017
Good quality work, very tidy and friendly
Customer Service
Quality
Value
Lucas plumbing did a great job. They completed the following pieces of work on time: Removal of old boiler Removal of old sinks Installation of new boiler with thermostat system Installation of water filter They were able to correctly recommend the best solution to meet our requirements. Work was tidy and good quality. The team were also really friendly.
Adam Roe Posted on 16/05/2017 , work completed 16/05/2017
Efficient and Friendly Local Firm
Customer Service
Quality
Value
I have used Lucas Plumbing on a number of occasions. They work to a very high standard, keep you informed on what they are doing and leave everything tidy after the job is completed, or they finish for the day. I would have no hesitation in recommending them.
Which? Trusted Traders Consumer Posted on 10/05/2017 , work completed 10/05/2017
Excellent job
Customer Service
Quality
Value
An old boiler and tank were replaced with a new combi-boiler, radiator and thermostats. The work was carried out quickly, efficiently and very, very cleanly with absolutely minimum disruption. The fitters were very friendly and professional, the quotation was extremely competitive and came with 3 years annual service, and the whole experience was hassle-free and pleasant. I would recommend the company very highly.
eamon Posted on 29/04/2017 , work completed 29/04/2017
Trustworthy, friendly team
Customer Service
Quality
Value
We have used Lucas Plumbing & Heating for many years simply because the work they do is really good and more importantly can be trusted to be done well. You feel like you are in safe hands with a highly knowledgeable team quick to diagnose any problems and get the job done with the least amount of disruption to the customer. Hard to sometimes find - so really happy to recommend Lucas P&H to anyone.
Nigel Rampton Posted on 07/04/2017 , work completed 07/04/2017
Great service - in every sense!
Customer Service
Quality
Value
We returned recently from a foreign trip to find our house cold and miserable - our oil boiler was not running. On the advice of our friendly plumber we contacted Lucas Plumbing and they couldn't have been more helpful. Despite being very busy in the run-up to Christmas, Jake kindly arranged to fit us in and came promptly on the appointed day. He was extremely knowledgeable, efficient and very pleasant indeed. He diagnosed the problem quickly, fixed it, and then gave the boiler a thorough clean. I meant to write this at Christmas, but got diverted by life. But, I couldn't recommend Lucas Plumbing more enthusiastically - and the administration office was just as efficient and helpful. It is wonderful to deal with a company such as this. Jeff
JeffSm Posted on 31/03/2017 , work completed 31/03/2017
Reliable and thorough
Customer Service
Quality
Value
I used Lucas Plumbing & Heating Ltd for an oil boiler service. The engineer came when he said he would, did a very thorough service and pointed out potential problems missed by a previous service engineer from another company. He also left everything neat and tidy.
DeborahB Posted on 29/03/2017 , work completed 29/03/2017
Boiler Service
Customer Service
Quality
Value
Excellent professional service, more attention to detail and covered more appliances than British Gas ever did. Also the price was right. Would use again.
simchas Posted on 29/03/2017 , work completed 29/03/2017
Friendly and efficient
Customer Service
Quality
Value
Annual service of our oil fired boiler completed with friendly professional efficiency. The service was easy to book and easy to pay for - invoice emailed the same day. Reassuring to have found a reliable plumbing and heating service!
Lady Gardener Posted on 21/03/2017 , work completed 21/03/2017
Excellent service
Customer Service
Quality
Value
I needed a boiler serviced and took a risk in using someone unknown to me. From the first contact through booking an appointment ,the communication and the service has been absolutely first class. The plumber arrived on time, was smart , polite, obliging and left the house in a spotless condition. I will have no hesitation in using them again and will be recommending them to friends and family
Phil Posted on 21/03/2017 , work completed 21/03/2017
Top-class Service
Customer Service
Quality
Value
Our job was carried out on time and very efficiently. I found Lucas Plumbing very responsive and friendly and furthermore were good value for money. I would certainly use them again and have already recommended them to friends.
Colin H. Posted on 16/03/2017 , work completed 16/03/2017
Friendly, efficient, and know their stuff!!
Customer Service
Quality
Value
I have used Lucas Plumbing on four separate occasions and they have always provided an excellent service. They are quick, efficient, tidy and reasonably priced. I would definitely recommend their services.
TraceyW Posted on 11/03/2017 , work completed 11/03/2017
Friendly, efficient tradesmen. Very pleased with work.
Customer Service
Quality
Value
Only a small job (gas heater needed a new thermocouple installed) but I contacted and left messages at 4 businesses I located on-line. Lucas Plumbing & Heating were the only ones who called me back! That speaks volumes as to their level of customer service. This level of excellence continued with the engineer who came to 'diagnose' what was wrong with my heater and the second one who came less than a week later (part had to be special ordered) to fit the new part. Both were friendly and efficient. Very pleased with the work done and wouldn't hesitate to use again. Can highly recommend. Note my 'average' 3* rating for Value is only because I never received any other quotes for the work so don't have anything to compare too.
Which? consumer Posted on 11/03/2017 , work completed 11/03/2017
Boiler Replacement Truly Excellent
Customer Service
Quality
Value
Very pleasant, on time, no mess, quick, Perfect hot water and heating You can't go wrong with Jake
phil c50 Posted on 25/02/2017 , work completed 25/02/2017
Perfect service
Customer Service
Quality
Value
Can't speak highly enough of these guys. Very personable, exceptional quality of work and super efficient. Biggest thing for me though was how quickly they responded to my emergencies and bend over backwards to help. Couldn't ask for more, totally trustworthy and someone I will use every time.
shinfieldguy Posted on 19/02/2017 , work completed 19/02/2017