Endorsed by Which?

Lucas Plumbing & Heating Ltd

4.9

488 Reviews

Opening Hours
Today - 08:00–17:00
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

Lucas Plumbing and Heating Ltd was founded by Jake and Daniela Lucas with the main aim of providing our customers with the highest quality service to insure all our customers experience the highest standards of engineers for all their plumbing and heating requirements.
We have grown steadily since then, and currently our main services are:

• Plumbing
• Heating
• Commercial plumbing and gas
• Oil and gas Installations

........Our team believes in providing the highest quality service and products to insure that all our customers receive an exceptional service every time we work with you …….

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Boiler repair
    • Underfloor heating
    • Gas safety testing and inspection
    • Power flushing
    • Radiators and central heating
  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • Heating contractors

    • Oil fired heating equipment
    • Central heating systems (installation and servicing)
  • Bathroom fitters

  • More Services

    • commercial catering installation servicing and breakdown

Customer reviews

Why you can trust these reviews

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4.9
488 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
Simple, easy to deal with, professional
Customer Service
Quality
Value
I have used Lucas P&H for 3 yrs now for my annual boiler service and landlord certificate. I've never been charged for any additional work. The tradesmen have always been professional/polite and friendly. They are accommodating in terms of schedule, times and logistics. It would be nice if largely overlapping work didn't require a double charge (landlord cert and service) but this seems to be an industry norm.
Rideti.me Posted on 22/05/2017 , work completed 22/05/2017
The trader replied (on 23/05/2017)
Thank you for your review and for choosing Lucas Plumbing & Heating for the past 3 years. With regards to the double charge comment i would like to just add that a combined boiler service and landlord certificate is charged at £114.00 inc VAT, that is a saving of £24.00 inc Vat should you book them separately.
Great fault diagnosis, clear quote, efficient admin and clean quality work
Customer Service
Quality
Value
Jake, Daniella and the Lucas Team were prompt, courteous and efficient throughout. They were 100% confiortable with me seeking other quotes and once we decided to progress with them (due to their superior fault finding and diagnosis of the problem), the admin and communication was fast, Clare and accurate. Jake arrived on time and did what was described in the quote perfectly. Job done, heating system fixed (an oil based system). Highly recommended !!
timjnolan Posted on 16/05/2017 , work completed 16/05/2017
Good quality work, very tidy and friendly
Customer Service
Quality
Value
Lucas plumbing did a great job. They completed the following pieces of work on time: Removal of old boiler Removal of old sinks Installation of new boiler with thermostat system Installation of water filter They were able to correctly recommend the best solution to meet our requirements. Work was tidy and good quality. The team were also really friendly.
Adam Roe Posted on 16/05/2017 , work completed 16/05/2017
Efficient and Friendly Local Firm
Customer Service
Quality
Value
I have used Lucas Plumbing on a number of occasions. They work to a very high standard, keep you informed on what they are doing and leave everything tidy after the job is completed, or they finish for the day. I would have no hesitation in recommending them.
Which? Trusted Traders Consumer Posted on 10/05/2017 , work completed 10/05/2017
Excellent job
Customer Service
Quality
Value
An old boiler and tank were replaced with a new combi-boiler, radiator and thermostats. The work was carried out quickly, efficiently and very, very cleanly with absolutely minimum disruption. The fitters were very friendly and professional, the quotation was extremely competitive and came with 3 years annual service, and the whole experience was hassle-free and pleasant. I would recommend the company very highly.
eamon Posted on 29/04/2017 , work completed 29/04/2017
Trustworthy, friendly team
Customer Service
Quality
Value
We have used Lucas Plumbing & Heating for many years simply because the work they do is really good and more importantly can be trusted to be done well. You feel like you are in safe hands with a highly knowledgeable team quick to diagnose any problems and get the job done with the least amount of disruption to the customer. Hard to sometimes find - so really happy to recommend Lucas P&H to anyone.
Nigel Rampton Posted on 07/04/2017 , work completed 07/04/2017
Great service - in every sense!
Customer Service
Quality
Value
We returned recently from a foreign trip to find our house cold and miserable - our oil boiler was not running. On the advice of our friendly plumber we contacted Lucas Plumbing and they couldn't have been more helpful. Despite being very busy in the run-up to Christmas, Jake kindly arranged to fit us in and came promptly on the appointed day. He was extremely knowledgeable, efficient and very pleasant indeed. He diagnosed the problem quickly, fixed it, and then gave the boiler a thorough clean. I meant to write this at Christmas, but got diverted by life. But, I couldn't recommend Lucas Plumbing more enthusiastically - and the administration office was just as efficient and helpful. It is wonderful to deal with a company such as this. Jeff
JeffSm Posted on 31/03/2017 , work completed 31/03/2017
Reliable and thorough
Customer Service
Quality
Value
I used Lucas Plumbing & Heating Ltd for an oil boiler service. The engineer came when he said he would, did a very thorough service and pointed out potential problems missed by a previous service engineer from another company. He also left everything neat and tidy.
DeborahB Posted on 29/03/2017 , work completed 29/03/2017
Boiler Service
Customer Service
Quality
Value
Excellent professional service, more attention to detail and covered more appliances than British Gas ever did. Also the price was right. Would use again.
simchas Posted on 29/03/2017 , work completed 29/03/2017
Friendly and efficient
Customer Service
Quality
Value
Annual service of our oil fired boiler completed with friendly professional efficiency. The service was easy to book and easy to pay for - invoice emailed the same day. Reassuring to have found a reliable plumbing and heating service!
Lady Gardener Posted on 21/03/2017 , work completed 21/03/2017
Excellent service
Customer Service
Quality
Value
I needed a boiler serviced and took a risk in using someone unknown to me. From the first contact through booking an appointment ,the communication and the service has been absolutely first class. The plumber arrived on time, was smart , polite, obliging and left the house in a spotless condition. I will have no hesitation in using them again and will be recommending them to friends and family
Phil Posted on 21/03/2017 , work completed 21/03/2017
Top-class Service
Customer Service
Quality
Value
Our job was carried out on time and very efficiently. I found Lucas Plumbing very responsive and friendly and furthermore were good value for money. I would certainly use them again and have already recommended them to friends.
Colin H. Posted on 16/03/2017 , work completed 16/03/2017
Friendly, efficient, and know their stuff!!
Customer Service
Quality
Value
I have used Lucas Plumbing on four separate occasions and they have always provided an excellent service. They are quick, efficient, tidy and reasonably priced. I would definitely recommend their services.
TraceyW Posted on 11/03/2017 , work completed 11/03/2017
Friendly, efficient tradesmen. Very pleased with work.
Customer Service
Quality
Value
Only a small job (gas heater needed a new thermocouple installed) but I contacted and left messages at 4 businesses I located on-line. Lucas Plumbing & Heating were the only ones who called me back! That speaks volumes as to their level of customer service. This level of excellence continued with the engineer who came to 'diagnose' what was wrong with my heater and the second one who came less than a week later (part had to be special ordered) to fit the new part. Both were friendly and efficient. Very pleased with the work done and wouldn't hesitate to use again. Can highly recommend. Note my 'average' 3* rating for Value is only because I never received any other quotes for the work so don't have anything to compare too.
Which? consumer Posted on 11/03/2017 , work completed 11/03/2017
Boiler Replacement Truly Excellent
Customer Service
Quality
Value
Very pleasant, on time, no mess, quick, Perfect hot water and heating You can't go wrong with Jake
phil c50 Posted on 25/02/2017 , work completed 25/02/2017
Perfect service
Customer Service
Quality
Value
Can't speak highly enough of these guys. Very personable, exceptional quality of work and super efficient. Biggest thing for me though was how quickly they responded to my emergencies and bend over backwards to help. Couldn't ask for more, totally trustworthy and someone I will use every time.
shinfieldguy Posted on 19/02/2017 , work completed 19/02/2017
Excellent quality work
Customer Service
Quality
Value
Trusted plumber does the work properly to a high standard always. Each job is tidied up and cleaned up afterwards. I am happy to highly recommend Jake and his team.
Which? Trusted Traders Consumer Posted on 16/02/2017 , work completed 16/02/2017
Always reliable
Customer Service
Quality
Value
Jake has done work for us in our own home and when we had rented houses for students. He is always diligent and we trust his work. He's also positive and friendly.
EileenB Posted on 12/02/2017 , work completed 12/02/2017
Great service by people you can trust
Customer Service
Quality
Value
We've used Lucas Plumbing since moving to the area 8 years ago. They are prompt, reliable and courteous. There is a quick response should you have a problem. I believe in using local traders if they do good work and would thoroughly recommend them.
Helen Posted on 06/02/2017 , work completed 06/02/2017
Boiler breakdown - no hot water
Customer Service
Quality
Value
Prompt and friendly service and any subsequent problems are always sorted immediately
Paul Posted on 06/02/2017 , work completed 06/02/2017
Brilliant Job
Customer Service
Quality
Value
I used Lucas plumbing on recommendation from a friend and was not disappointed. Friendly, efficient service, would definitely use again.
Which? Trusted Traders Consumer Posted on 28/01/2017 , work completed 28/01/2017
Very Good
Customer Service
Quality
Value
Easy to book, keep you notified of any schedule changes. Great friendly plumbers who work diligently and recommend improvements. We had a replacement boiler - Jake recommended an outside boiler that we hadn't though about, which gave us loads of space back inside. Several smaller jobs including radiators not working - always reliable and professional
Lizzie Posted on 25/01/2017 , work completed 25/01/2017
Great work
Customer Service
Quality
Value
Jake and his team did a great job. Ripped out old en suite and installed an up to date new one. His team worked well and always came on time. They are reliable, trustworthy and very professional. I have recommended to neighbours who I believe were by pleased with their work. I have called them back to answer any concerns and to service the boiler. Lucas Plumbing is now my regulate reliable plumber.
H.B. Sp Wood Posted on 24/01/2017 , work completed 24/01/2017
Good Work
Customer Service
Quality
Value
Jake turned up as agreed and the work was completed on time
pgsharp Posted on 13/01/2017 , work completed 13/01/2017
Customer Service
Quality
Value
Lucas Plumbing and Heating engineers is a locally based company for me that I recommend. I first came across this company several years ago when I was having difficulty finding a specialised replacement fire resitant fuel tank. The advice I was given by J Lucas at the time was precise, allowing the correct heating fuel tank be precure, which they subsequantly installed and commissioned. Since then they have carried out maintenance annually on my boiler along with all associated heating and general plumbing work. Full work of my property has been to the highest standards and efficiency. They are quick to respond to emergencies with their office keeping clients like me updated as to their expected time of arrival.
Which? Trusted Traders Consumer Posted on 11/01/2017 , work completed 11/01/2017