Lucas Plumbing & Heating Ltd

This is the 4th time I have used Lucas plumbing, every time they have been able to schedule the work quickly, and when they come, they are professional and do a very good job.

From initial contact to every other dealing Lucas have been great. Haven’t managed to fix all of my issues (not of their making I hasten to add!!) but James was knowledgeable, neat and tidy and installed my new nest in excellent time. We still can’t work out why my heating won’t do what it’s supposed to but that’s an ongoing issue which I’ve asked them to come back and try to resolve and I have absolutely no doubt James will get to the bottom of it. Rebecca is a pleasure to deal with, quick to respond and polite and friendly. You really feel like they care about their customers, a rare thing these days. Very happy so far and will continue to use them going forwards.

Our hot water cylinder started leaking on the Monday and Lucas Plumbing came round the same day to drain the system and stop water leaking everywhere. The cylinder was 30 years old and needed replacing. We received a competitive quote the same day and the work was all done on Friday of the same week. A neat job and plenty of hot water now!

I have found everyone that I dealt with at Lucas Plumbing to be friendly, professional and efficient from the booking of my annual service to the gas engineer who completed the work. He arrived within the timescales quoted and undertook a full service of the boiler with all the relevant checks and explained what he had done. I am happy to recommend this company and will not hesitate to use them again.

This company fitted a new combination boiler for me and the service was carried out in a professional way, on time and to the quoted budget. I have used them for several years for various plumbing jobs and cannot recommend them highly enough.

The engineer arrived within the allocated time slot. They were presentable, knowledgeable and helpful as they took the time to explain what the problem that they were able to fix. We were satisfied with the whole process from the original enquiry and explanation of the services and costs involved to the promptness of the engineer and rectifying the underfloor heating problem. If we have any future underfloor heating problems, we will use them again.

Lucas plumbing carried out a large amount of work on our project including gas install, heating, general plumbing and bathroom installations, and smart heating control design and install. The team from Lucas were all extremely knowledgeable and carried out all work to a very high standard. The work was clearly quoted, and we were kept inform and throughout on progress and any issues. The Lucas team did an excellent job and resolved all the issues they encountered. All of the team were very easy to work with and we were confident to trust them to carry out the work to a high standard. Excellent company and would have no hesitation to use them again and recommend to anyone requiring plumbing services

Prompt professional service and managed to repair our old boiler before Christmas. Will definitely use again to replace our old boiler for a new one.

We have used Lucas plumbing for a number of years. They do an excellent job, are prompt and polite.

I always use Lucas Plumbing & Heating. They are very reliable and all their Engineers are very polite and good at their job.

My former plumber retired, I contacted Lucas Plumbing having consulted Which Trusted Traders. I had a mixer tap on the kitchen sink which was just over 40 years old and clearly on its last legs. Lucas Plumbing sent a very reliable chap, who assessed the problem and returned a few days later to replace the tap with a new one. Subsequently I managed to block the sink : they appeared, fixed it, and left the sink immaculately clean, far cleaner than I have ever seen it. Apart from their efficient services in practical terms, Lucas Plumbing have another great advantage in that they have an Office Manager who deals with all incoming calls, so that you are not reduced to ringing someone's mobile whilst they are working on other jobs.

Did have to wait a while but it was worth it. Job carried out quickly and efficiently. Everything was well explained.

Very capable engineers who carry out efficient work at a fair price. The quoted price was met. Covid precautions complied with.

We suffered a leak in a pipe joint on 23 Nov, called Lucas Plumbing and they had someone with us at 8.00am the following morning. The leak was stopped and the pipe repaired very quickly and efficiently. Excellent service.

As per usual very good and efficient servicing of the boiler carried out on the day agreed. Boiler was only installed earlier this year by Lucas and service carried out in accordance with warranty/guarantee, nevertheless as usual all round excellent work from installation to service.

Provided central heating to my new build plus kitchen and bathroom plumbing. All done at short notice and complete within 10 days. Very polite guys, very tidy.

Lucas Plumbing were called out because we had issues with our combi boiler. The Engineer (Brian) arrived at the agreed time, he quickly appreciated the cause of the problem and was able to fix it. Before leaving he gave us a few tips as to how we should use the boiler which was very useful. The call-out cost was reasonable and I have no hesitation in recommending Lucas Plumbing & Heating.

We found ourselves without heating or hot water early in April this year. Also discovered the immersion hot water heater had also packed up. Had a promising start with Lucas plumbing with a quick initial response. But after the initial visits to fix the immersion heater, it was a nightmare. All in all, Lucas plumbing replaced the pump assembly, pressure sensor, relief valve assembly, expansion vessel, a full time consuming flush of the whole system and it still didn’t work. Engineers were great but were very poorly supported by the administrators and management. For some reason, the owner wouldn’t talk to me but preferred to relay messages via a poorly trained administrator even when he himself was in the office. They are too keen to say that new boiler is the solution and also promoting ATAG boilers that no one else has heard of or support. Eventually, I got ideal boilers out who identified the problem as a new heat exchanger and since then the boilers worked. I still had to chase Lucas plumbing to finish balancing the radiators and eventually an engineer turned up in July but never properly completed that element either. I gave up by then and I got another company to balance the system when the boiler was serviced by them last month.

Booked for a boiler service. Service was friendly, and efficient. No issues whatsoever, and I’ll be using this company again in the future.

This company has been providing me with boiler services as well as a replacement boiler and hot water tank. The service is thorough and the work has always been carried out on time and to the price quoted. I can only rate them as excellent.

After looking at the Which? Trusted Trader reviews of local installers I requested a quote from Lucas for a replacement for a working but 26-year-old boiler. The first visit by engineer for estimate was on agreed time and date. I had some predetermined ideas but the engineer was professional and competent and took me through some options to make a decision on. The quote was comprehensive and accurately reflected what we discussed. The work took 2 full days including a few items I asked them to do. We were left with a tidy site and hot water via the Immersion heater for one night the first day and the system fully installed by the end of the second. All in all, I can't fault the Company or service and a pleasure to deal with a local company who take pride in their work and customer service. Would highly recommend.

A friendly and knowledgeable company. A totally professional experience from the time you make the appointment to when the engineer leaves. Have no concerns in recommending the company and have, to family and friends.

We had our annual boiler service carried out this week and the engineer arrived on time and carried out the service in a clean and efficient manner. He serviced the boiler last year too and in the interim the boiler worked without any issues occuring.

Easy to book online. Arrived when expected, courteous and considerate. Did a very good job, efficient and tidy. Will definitely use again.

I had an outside tap fitted in my back garden to avoid carrying watering cans through the house. Also installed a new kitchen tap. George and Kya were sensitive to my lack of mobility and insisted on helping move anything necessary. The special service aspects which stood out included the fitting of new valves under the kitchen sink when a leak was detected - at no extra cost - and the repositioning of an outdoor thermometer which was in the way of new piping. The overall job took four and a half hours and their cheerful and professional approach ensured a stress-free experience.