Reliable and thorough
I used Lucas Plumbing & Heating Ltd for an oil boiler service. The engineer came when he said he would, did a very thorough service and pointed out potential problems missed by a previous service engineer from another company. He also left everything neat and tidy.
DeborahB
Posted on 29/03/2017
, work completed 29/03/2017
Recommended
Boiler Service
Excellent professional service, more attention to detail and covered more appliances than British Gas ever did. Also the price was right. Would use again.
simchas
Posted on 29/03/2017
, work completed 29/03/2017
Recommended
Friendly and efficient
Annual service of our oil fired boiler completed with friendly professional efficiency. The service was easy to book and easy to pay for - invoice emailed the same day. Reassuring to have found a reliable plumbing and heating service!
Lady Gardener
Posted on 21/03/2017
, work completed 21/03/2017
Recommended
Excellent service
I needed a boiler serviced and took a risk in using someone unknown to me. From the first contact through booking an appointment ,the communication and the service has been absolutely first class. The plumber arrived on time, was smart , polite, obliging and left the house in a spotless condition. I will have no hesitation in using them again and will be recommending them to friends and family
Phil
Posted on 21/03/2017
, work completed 21/03/2017
Recommended
Top-class Service
Our job was carried out on time and very efficiently. I found Lucas Plumbing very responsive and friendly and furthermore were good value for money. I would certainly use them again and have already recommended them to friends.
Colin H.
Posted on 16/03/2017
, work completed 16/03/2017
Recommended
Friendly, efficient, and know their stuff!!
I have used Lucas Plumbing on four separate occasions and they have always provided an excellent service. They are quick, efficient, tidy and reasonably priced. I would definitely recommend their services.
TraceyW
Posted on 11/03/2017
, work completed 11/03/2017
Recommended
Friendly, efficient tradesmen. Very pleased with work.
Only a small job (gas heater needed a new thermocouple installed) but I contacted and left messages at 4 businesses I located on-line. Lucas Plumbing & Heating were the only ones who called me back! That speaks volumes as to their level of customer service. This level of excellence continued with the engineer who came to 'diagnose' what was wrong with my heater and the second one who came less than a week later (part had to be special ordered) to fit the new part. Both were friendly and efficient. Very pleased with the work done and wouldn't hesitate to use again. Can highly recommend. Note my 'average' 3* rating for Value is only because I never received any other quotes for the work so don't have anything to compare too.
Which? consumer
Posted on 11/03/2017
, work completed 11/03/2017
Recommended
Boiler Replacement Truly Excellent
Very pleasant, on time, no mess, quick, Perfect hot water and heating You can't go wrong with Jake
phil c50
Posted on 25/02/2017
, work completed 25/02/2017
Recommended
Perfect service
Can't speak highly enough of these guys. Very personable, exceptional quality of work and super efficient. Biggest thing for me though was how quickly they responded to my emergencies and bend over backwards to help. Couldn't ask for more, totally trustworthy and someone I will use every time.
shinfieldguy
Posted on 19/02/2017
, work completed 19/02/2017
Recommended
Excellent quality work
Trusted plumber does the work properly to a high standard always. Each job is tidied up and cleaned up afterwards. I am happy to highly recommend Jake and his team.
Which? Trusted Traders Consumer
Posted on 16/02/2017
, work completed 16/02/2017
Recommended
Always reliable
Jake has done work for us in our own home and when we had rented houses for students. He is always diligent and we trust his work. He's also positive and friendly.
EileenB
Posted on 12/02/2017
, work completed 12/02/2017
Recommended
Great service by people you can trust
We've used Lucas Plumbing since moving to the area 8 years ago. They are prompt, reliable and courteous. There is a quick response should you have a problem. I believe in using local traders if they do good work and would thoroughly recommend them.
Helen
Posted on 06/02/2017
, work completed 06/02/2017
Recommended
Boiler breakdown - no hot water
Prompt and friendly service and any subsequent problems are always sorted immediately
Paul
Posted on 06/02/2017
, work completed 06/02/2017
Recommended
Brilliant Job
I used Lucas plumbing on recommendation from a friend and was not disappointed. Friendly, efficient service, would definitely use again.
Which? Trusted Traders Consumer
Posted on 28/01/2017
, work completed 28/01/2017
Recommended
Very Good
Easy to book, keep you notified of any schedule changes. Great friendly plumbers who work diligently and recommend improvements. We had a replacement boiler - Jake recommended an outside boiler that we hadn't though about, which gave us loads of space back inside. Several smaller jobs including radiators not working - always reliable and professional
Lizzie
Posted on 25/01/2017
, work completed 25/01/2017
Recommended
Great work
Jake and his team did a great job. Ripped out old en suite and installed an up to date new one. His team worked well and always came on time. They are reliable, trustworthy and very professional. I have recommended to neighbours who I believe were by pleased with their work. I have called them back to answer any concerns and to service the boiler. Lucas Plumbing is now my regulate reliable plumber.
H.B. Sp Wood
Posted on 24/01/2017
, work completed 24/01/2017
Recommended
Good Work
Jake turned up as agreed and the work was completed on time
pgsharp
Posted on 13/01/2017
, work completed 13/01/2017
Recommended
Lucas Plumbing and Heating engineers is a locally based company for me that I recommend. I first came across this company several years ago when I was having difficulty finding a specialised replacement fire resitant fuel tank. The advice I was given by J Lucas at the time was precise, allowing the correct heating fuel tank be precure, which they subsequantly installed and commissioned. Since then they have carried out maintenance annually on my boiler along with all associated heating and general plumbing work. Full work of my property has been to the highest standards and efficiency. They are quick to respond to emergencies with their office keeping clients like me updated as to their expected time of arrival.
Which? Trusted Traders Consumer
Posted on 11/01/2017
, work completed 11/01/2017
Recommended
Consistently excellent service
I have been using Lucas Plumbing for a few years now for all my plumbing needs, both in my main family home, and in a London rental flat. I have always found them to be incredibly reliable in always turning up when they say, in addressing the problems first time, and for having fair, reasonable rates. In particular they are incredibly responsive in getting someone out when it is an emergency. I would recommend them without reservation.
Which? Trusted Traders Consumer
Posted on 08/01/2017
, work completed 08/01/2017
Recommended
Excellent service
Have used Lucas plumbing & heating for a few years now to service our back boiler, just used them to carry out further work on heating system. Excellent service as usual , prompt attention and punctual Very clean and pleasant staff Great explanation of work required and carried out
DONCOLP
Posted on 07/01/2017
, work completed 07/01/2017
Recommended
Successful repair of cast iron gas fire
This is the first time I've used Lucas Plumbing and I found them very pleasant people to deal with, from Daniela on the switchboard through to the engineers who called round. Jake arrived at the time specified, found the problem and a quote followed soon after by email. A part had to be ordered and a second visit was necessary a couple of days later. Unfortunately the part the manufacturer of the fire sent did not fit and parts of the old component had to be used together with some of the new bits. This slowed the job through no fault of Lucas Plumbing and I was pleasantly surprised with an invoice significantly less than the original quote. I would recommend this firm
Which? consumer
Posted on 05/01/2017
, work completed 05/01/2017
Recommended
Good Job Good price Trustworthy
I have been using Lucas Plumbing for a while now for both my home work and for a rented flat we own. They do all our gas safety tests and any ad hoc fixes and problems. They have serviced and fixed boilers, fitted new radiators, fixed cold water feeds and are currently installing a new boiler. All good so far. very easy to work with.
TJFHenley
Posted on 05/01/2017
, work completed 05/01/2017
Recommended
Excellent service, clean and efficient
Called to fix a leaking tap. Received a quick appointment, engineer arrived on time. Was extremely knowledgeable and explained the problem - he even had the spare parts on his van which he replaced - showing me the old ones he had removed. All is now working perfectly and was fixed so quickly. Would not hesitate to recommend this company and will definitely use again for any plumbing problem. Thank you!
Gill E
Posted on 20/12/2016
, work completed 20/12/2016
Recommended
Radiator Removal and Replacement and Boiler Service and Repair
These guys are very helpful and knowledgeable and reasonably priced. Turn up when they says they will do and never overcharge, explain any problems in simple terms. Pleasure to use I would strongly recommend them.
Swallowfield
Posted on 19/12/2016
, work completed 19/12/2016
Recommended
Reliable and honest
The work is done to a good standard in a prompt and reliable manner - with the customer given an honest report on what repairs are needed. Will use again.
finchampstead
Posted on 14/12/2016
, work completed 14/12/2016
Recommended