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Trusted Traders

Scott Findlay Plumbing & Heating Ltd

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4.9

76 Reviews

Opening Hours
Today -
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

Scott Findlay began as a sole trader in 1986 and has built up the business over the past 30 years, now employing 8 full time plumbing and heating engineers in Edinburgh.

We are fully Gas Safe registered, providing all types of heating and plumbing work from full boiler and central heating installations, through to the smallest of repairs.

We are Worcester Bosch Diamond Status installers and Edinburgh's largest independent domestic installer of Worcester boilers.

Our services include:

- Central heating and boiler installation.
- All central heating and boiler repairs and upgrades.
-Smart heating controls.
- Boiler servicing.
- Power flushing & power cleansing.
- Landlord's Gas Safety services.
- Supply and fit of flue inspection hatches.
- Cast iron works.
- All general plumbing.
- Bathroom and kitchen works.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Radiators and central heating
  • Plumbers

    • Unvented cylinder installation and maintenance
  • Bathroom fitters

  • More Services

    • gas safety certificates
    • flue inspection hatches

Customer reviews

4.9
76 reviews
Customer Service
5.0
Quality
5.0
Value
4.8
Sort by
Replacement boiler installation
Customer Service
Quality
Value
Scott Findlay replaced the existing boiler and water heating system with a new combiner's boiler. Their work was efficiently carried out with little disruption and no mess, leaving the property as though it had not been touched during a major re-plumbing job. Their engineers were courteous and worked well with the social distancing rules in place in the day, wiping down surface touched with disinfectant wipes at the end of each day. On completion of the job the operating instructions for the newly installed system with efficiently and concisely explained. I thoroughly recommend Scott Findlay's services.
Customer in Aberdeenshire Posted on 24/06/2020 , work completed 23/06/2020
Shower leak and dripping taps
Customer Service
Quality
Value
When water appeared leaking from the ceiling in my downstairs bathroom my heart sank. The suspect was my upstairs shower which had been the culprit 3 years before. It had taken months to trace the problem (leaking pipe at the back of the shower) and had cost a lot of money to fix. Here we were in lockdown. I checked sites such as this and picked Scott Findlay. They were operating during the crisis and had excellent reviews. Clare could not have been more helpful in organising a prompt visit. Kevin came and within minutes had diagnosed the problem, a sealant leak which could be easily (and cheaply) sorted. He fixed the leaking tap in the downstairs bathroom so that I could use that until he returned to fix the shower. Kevin came in with PPE on including mask, gloved and foot coverings, all the right things to wear (I should know, I work in public health). I cannot recommend them highly enough, friendly, efficient and great value. I won't need to look for a plumber again, I know who to go to.
Customer in Edinburgh Posted on 14/05/2020 , work completed 14/05/2020
A Which? Trusted Traders staff member replied on behalf of the trader (on 19/05/2020)
Hi Lesley, thanks so much for the really lovely review, it's been a pleasure working for and happy to help in the future (although fingers crossed you'll not need us any time soon!)
Replacement boiler
Customer Service
Quality
Value
When my elderly mothers boiler broke down on the 24th April I wasn’t sure how easy it would be to get it fixed during the Covid 19 lockdown. I called Scott Findlay as I had used them myself when I had a problem with my boiler. Thankfully they sent an engineer round within a couple of hours of my call and established that a new boiler was required. Amazingly they were able to source a boiler and managed to install it the same day (all while taking the necessary Covid 19 precautions). They advised me that they would have to come back a few days later to finish some pipe work which they did on the following Thursday. Everyone we dealt with at Scott Findlay couldn’t have been nicer. Thank you for the great service and I would highly recommend them.
Customer in Edinburgh Posted on 08/05/2020 , work completed 30/04/2020
A Which? Trusted Traders staff member replied on behalf of the trader (on 12/05/2020)
Thank so much for the really lovely review, we're delighted we could sort everything out so quickly!
Excellent company
Customer Service
Quality
Value
The great reviews here prompted me to contact Scott Findlay to ask about replacing a cracked external waste pipe (3rd floor flat) and I'm pleased to say the reviews didn't let me down! Such a great company to deal with - can't express that enough - professional, honest and great customer service. From the initial contact/discussions, through to works completion, the service and communication with everyone involved with was excellent. Highly recommend!
Customer in Edinburgh Posted on 07/05/2020 , work completed 05/05/2020
A Which? Trusted Traders staff member replied on behalf of the trader (on 12/05/2020)
We're so grateful for the fantastic review and really pleased you were delighted with everything. Thanks again!
Outstanding service
Customer Service
Quality
Value
I had to call Scott Findlay to fix a heating and plumbing issue I had never heard of them before but I'm glad I found them, outstanding customer service and workmanship everything explained so you know what you are paying for. Not the cheapest but you get what you pay for, the Best. Would highly recommended this friendly outstanding company
Customer in Midlothian Posted on 14/04/2020 , work completed 04/04/2020
A Which? Trusted Traders staff member replied on behalf of the trader (on 17/04/2020)
Thanks so much for the really amazing review, hugely appreciated!
Annual boiler service
Customer Service
Quality
Value
Second annual service following installation of our combi boiler. As usual the process was very smooth from the initial contact in advance of the review right through to the prompt arrival of the engineer and the completion of the work.
Customer in Edinburgh Posted on 05/04/2020 , work completed 24/03/2020
A Which? Trusted Traders staff member replied on behalf of the trader (on 17/04/2020)
We're so pleased you've been happy to use us again. Many thanks for the review.
Fantastic from start to finish
Customer Service
Quality
Value
My boiler 'died' just as home working/self-isolation was kicking off, which was wonderful timing. After seeing their reviews I decided to contact Scott Findlay for a quote and am so glad I did so. From the very first contact they were professional, friendly, and made it very clear how conscious they were of COVID-19 restrictions. So, as well as checking with me to make sure I had no symptoms, the engineer who provided the quote and installed the boiler took all the necessary precautions (wearing gloves; keeping a distance; etc.), which was very reassuring. Everything was taken care of seamlessly, from sorting out partial finance through to completing all of the registration forms with Worcester, and that allowed me to focus on working from home while the installation took place. I now have a whisper-quiet boiler keeping me cosy, and all with the minimum amount of stress. These guys are highly recommended!!
Customer in Edinburgh Posted on 03/04/2020 , work completed 02/04/2020
A Which? Trusted Traders staff member replied on behalf of the trader (on 12/05/2020)
Thanks so much, we were delighted to have been able to take the stress out of the situation. Enjoy your new boiler!
Excellent boiler installation work - Completed on time and in budget
Customer Service
Quality
Value
We recently found ourselves with no central heating in a cold February and a ten-year-old boiler. Scott Findlay were prompt and helpful in assessing the repair costs for the existing boiler and then discussing the options available to either repair or install a new boiler. We opted for a new boiler as it was not cost-effective to repair the existing one. Scott Findlay are accredited Worcester/Bosch boiler installers and as this is one of the Which best UK reviewed boilers available - with a twelve-year guarantee - we decided to replace our old boiler with a new Worcester Lifestyle. Their engineers are very professional, and we very much appreciated that they took the time to explain boiler systems in ways we could understand. They checked that we had ancillary heating and water available before leaving the property. The installation was complicated by our boiler being attic based, the property being a listed, old building and the need for a gas meter upgrade and additional external gas piping, but all of the work was carried out effectively and, in the timelines, agreed. Our engineer even installed the new external gas piping while it was snowing outside. The office staff are extremely helpful, and the costs are clearly outlined in advance. We have no hesitation in highly recommending Scott Findlay as a first class, customer-friendly professional company who have carried out our plumbing and heating work to the highest standards.
Customer in Edinburgh Posted on 28/02/2020 , work completed 27/02/2020
On time, on budget and very professional.
Customer Service
Quality
Value
Great service from initial face to face consultation on all options to final delivery. Combo boiler replaced, water tank removed, header tank disconnected, 6 rads resized and fitted, toilet replaced, WiFi thermostat fitted plus new controller fitted. Team were on time, polite, very tidy and considerate. Job was explained at every stage, we were consulted as needed. Budget was as discussed and submitted promptly. I can only recommend Scott and the team, they are without exception friendly, helpful and professional. Any very small issues were dealt with quickly and effectively.
Customer in Midlothian Posted on 27/02/2020 , work completed 24/01/2020
A Which? Trusted Traders staff member replied on behalf of the trader (on 17/04/2020)
Thanks very much for taking the time to give us this great review. We're delighted you've been happy with the installation.
Boiler installation
Customer Service
Quality
Value
First class service provided. Arrived when they said they would. Work was completed with no fuss within the time estimated and property was left clean and tidy when the job was finished. More than happy to recommend Scott Findlay Plumbing.
Customer in Edinburgh Posted on 22/01/2020 , work completed 27/09/2019
A Which? Trusted Traders staff member replied on behalf of the trader (on 17/04/2020)
Many thanks, we really do appreciate you taking time out to leave a review! And glad that we tidied up properly too!