Masons Moving Group Limited

Masons emailed me recently asking for reviews. We had some issues with our move, nothing that was worth complaining about when we were dealing with unpacking etc. Instead of leaving a public complaint, I chose to reply to the email laying out why we weren't very happy. This got no response at all, so I have decided to go public. * Our packing service was unsatisfactory, some things weren't packed properly or sensibly, but actually passive-aggressively, e.g. each individual item of cutlery packed with many layers, but stacks of plates wrapped in a single sheet. * Unloading was poorly arranged which meant the unloading team needed to call in reinforcements at the end of the day which caused disruption and led to inconvenience. Neither of these things were important enough to complain about at the time, but when they asked for feedback I gave it and they didn't bother to respond.

Masons provided an outstanding service and a good price. The office staff were courteous and helpful, and the friendly removal staff did an excellent job. One of the removal men even retrieved a chair from the van when he noticed that my mum was getting tired! I do not hesitate to recommend them.

Work involved two separate collections to four different locations. As well as general household furniture and contents the job involved the collection and delivery of two heavy and delicate works of art. All work undertaken in a prompt, helpful and efficient manner. Company is highly recommended.

Hi, unfortunately our move did not happen but Masons guy’s were very helpful during what was a very stressful time as we did get to storing our goods then our sale fell apart, we would only ever consider using Masons as we have on previous moves and will do if we should consider moving in the near future. Huge thanks to the Masons team.

A very good company to do business with. Very thorough in every aspect of the work they undertake for you. From the pre visit to assist and identify what would be entailed to the great team of guys that arrived on the Day. Very professional, thoughtful and polite. Nothing was too much trouble with great care taken to not damage anything and protect every item by wrapping with cardboard. Would gladly recommend to anyone that wants to have a removal carried out in the best possible way.

Having been very happy with the service we received on previous occasions I phoned to see if Masons could move us due to the distance we lived from their base and the fact that we possibly required a 6 way move due to ever changing completion dates. Due to distance, they arranged for a company in the group to do the inventory the following day. Within a few days I received all of the quotes by email and post. A courtesy phone call followed to check the details were correct. I was also given the dates that were available for the 3 day move at that point in time. A date was agreed and there were regular calls / emails to check that there were no changes. On removal day the men arrived on time and immediately set to work. They were friendly, professional in their work ethic and despite the extreme heat worked quickly and efficiently. The second van arrived at the designated time and they all worked as a well meshed team. On the 2nd day they again arrived promptly and completed the packing within the agreed time frame. Our possessions went into store and when I had a definite completion date the Mason brothers were extremely helpful in ensuring that the last part of the move was scheduled as close to completion as possible. Dealing with Masons, from initial enquiry through to final removal, was a real pleasure and I would like to thank everyone for all of their help. If you have a quote from them, definitely use the service they provide as it can't be faulted.

We have used Masons twice in the last few years to move home and store goods - as have other family members. The service they have provided has been second to none. They go out of there way to help you if things don't go to plan and the professional friendly approach they take is welcome during what can be a stressful situation. If you are looking to move or simply store goods, you won't be disappointed if you chose Masons.

This is the fourth time that Masons have moved my parents or myself and each time they have done an excellent job. In this case both beforehand when the date had to be changed and on the big day itself.

Masons offered the best price for our move from Wales to Scotland - and we liked using a local company for the job. Their packing service was excellent, as was the efficiency of getting the contents of our house, garage and sheds into the storage units in the van. Our belongings were in storage in Barry until we were able to move into our new house. It was straightforward to arrange for the move from storage to our new house; on the day agreed, the truck arrived first thing in the morning and the unloading was completed just after lunch. The packing and unpacking team were very professional, friendly and helpful and communication with the Masons office was easy and responsive. We could not have asked for a better removal and storage service - and all this for a very competitive price. Thank you, Masons!

Our move went well even though weather was poor and conditions were not at there best. The team (3) worked well together and made our move virtually stress free. Many thanks to your team and would not hesitate to use/approve your service.