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Masons Moving Group Limited
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After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.
About
Masons Moving Group are a Wales based, family run, trusted and respected, UK and Worldwide removals and storage company with over 100 years of service of moving and storing homes and businesses throughout Wales, across the UK and around the world. Our experience puts us as one of the longest standing and most trustworthy moving and storage companies in the UK, so you can trust Masons to get the job done safely, securely and efficiently.
Masons are a member of the British Association of Removers (BAR), and work steadily to achieve the highest standards of customer service as required by the BAR’s Code of Practice.
Our pricing is competitive and services are varied to suit all needs. Our storage facilities have recently been refurbished and now offer state of the art, 24/7 storage solutions. For cost-effective, express removals and storage, Masons have recently introduced the NEW Mobile Move & Store service that brings your Storage Vault directly to your door.
What we do
Removals
- Home removals
- International removals
- Storage services
More Services
- storage
- load the van
- boxes
- european moves
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
5.0
330 reviews
Recommended
Recommended
by 99% of customers
Sort by
Masons Removal Co Cardiff. Highly recommended
Customer Service
Quality
Value
This company knows what it’s about. They came out to the property to give us a Removal quote. Completely professional and competitive. When they came to pack the day before they were so respectful and polite. On the day we had a big lorry plus trailer plus Luton van. Packed from attic to garage and garden as well as house. When our move was held up until later in the afternoon they reassured us and cheered us up. They diverted another van from another job and we had 7 men to unload. Which was done in a remarkably short time. They also reassembled the beds. Lovely men, excellent company. So glad we chose them.
Customer in Cardiff
, work completed
Recommended
Flawless and professional service
Customer Service
Quality
Value
I highly recommend Mason's to anyone. We opted for the packing service as well. The movers arrived, worked so efficiently and packed with such care and speed it was amazing to watch. Customer service the whole way through was impeccable, from looking for quotes to getting advice on different options. We exchanged on the same day and it was very delayed. Mason's sent more people to help unload when we finally got the keys and they were super professional, friendly and fast. We would choose Mason's again in a heartbeat.
Customer in Vale of Glamorgan
, work completed
Recommended
A move south with masons
Customer Service
Quality
Value
Polite, punctual, professional and "no problem". This sums up the service we received from masons. The office staff were most helpful and informative. All the paperwork was in order. The quote was competitive and the video assessment was very reassuring. The removal guys arrived promptly and worked industriously to ensure the majority of our possessions were safely wrapped and stored. The following day everything was loaded and set off to our new home. The next day our possessions were unloaded into rooms, garage or garden as requested in 2 hours, as predicted! Craig and Dee ensured we were happy with everything before they left us. If only they could have stayed to unpack all those boxes too. Cannot recommend this company enough. Thank you.
Sarah in Vale of Glamorgan
, work completed
Recommended
Wonderful service
Customer Service
Quality
Value
We were relocating three and half hours north from Swansea and these guys were simply brilliant. Professional, careful with our items, even down to my plants! Friendly and patient. On-time and highly highly recommend. Thanks guys.
Customer in Castell-nedd Port Talbot
, work completed
Recommended
Totally reliable and professional, very pleased.
Customer Service
Quality
Value
From first contact with Brett to the last we were very impressed by their reliability, professionalism and friendly attitude. The price was agreed on and that didn't change. We moved from France to UK last month and Masons made it totally stress-free. We had downloaded a video of contents which were to be moved and from that they sent the correct sized units to our home in France. They arrived on the date stated and took everything that we had! The removal men were totally professional and friendly, they covered and secured all valuables. They then unloaded into 2 storage containers for us. Recommend to everyone.
Steve & Sam in Bridgend County Borough
, work completed
Recommended
Fabulous professional moving service
Customer Service
Quality
Value
I cannot understand why I have never used a packing service before. Much less stressful - the team were great, checked in with me often and I would not hesitate to recommend them. Really appreciated the putting together of furniture at the other end!
Customer in Devon
, work completed
Recommended
5 star Service
Customer Service
Quality
Value
Masons provided a very professional and friendly service from everyone involved. The packing and removals team arrived on time, were quick and efficient, did a first-class job! Any questions we had the team responded immediately with courtesy and understanding. Would have no hesitation in recommending Masons 1st class removal service.
Customer in Hertfordshire
, work completed
Recommended
Professional and Friendly
Customer Service
Quality
Value
Carefully bubble wrapped all my furniture and stored it while having my flooring redone. Very professional, respectful and friendly. They even made friends with my puppy and went out of their way to make sure everything was packed away safely. When redelivering my furniture they covered my new floor so as not to damage it and unpacked and placed all the furniture where it was going for me. They even fixed a door on one cupboard I’ve been meaning to fix for months!
Carolyn in Rhondda Cynon Taf
, work completed
Recommended
Excellent removal staff
Customer Service
Quality
Value
We have had two moves from Masons from our old home to storage and then to our new home. The removal men at all times were courteous, professional and polite. I would not hesitate to recommend Masons Removal Staff. Our tv's and pictures were packed with care. I was surprised that I had to provide an EXTRA payment for insurance, which I considered should have been included in the service. I would have thought that there would be an duty of care on the movers part to ensure there was no damage perpetrated while our goods were in there care. If there was damage it should have been their responsibility not mine. Empty boxes were collected speedily from our home when empty, an excellent 'extra' by the company and appreciated.
David in Talygarn
, work completed
Recommended
International Transport
Customer Service
Quality
Value
Masons have moved house for me several times but on this occasion they moved furniture from me to my son who now lives in California. Masons were professional and instilled confidence in their service at all times but still remained friendly and approachable. Nothing was too much trouble. Staff on the phones and staff who attended the property were helpful and attentive. I would most definitely use their services again.
Customer in Vale of Glamorgan
, work completed
Recommended