Masons Moving Group Limited

The move went very smoothly and to time. The crews at both ends were friendly, helpful and hard-working. Some of the contents were sent to an auction house and that also worked efficiently.

I engaged Masons to carry out their packing and removal service. From the first communications with the company, through to the assessment visit, and the packing and removal service, they were excellent. My goods were carefully and professionally packed - no damage. The removal staff were professional and efficient. They went above and beyond to help me. I highly recommend this company.

Fantastic service, and at a very reasonable price. We were moving from a remote location near Cardigan, to another remote location in Dorset. Access to our house near Cardigan was impossible for a lorry, so everything had to be loaded onto vans and driven to the lorries. I think this took four working days (we went for the full packing service). They did manage to get both lorries to the property in Dorset, so offloading was finished within two days. The staff were all polite and incredibly willing and helpful throughout. Nothing at all was damaged, and everything ended up where we wanted it in the house. We have friends with much less furniture who recently moved from mid Wales to the Lake District with a different firm who paid the same as we did, and had to pack everything themselves! There is absolutely nothing I could fault with Masons.

We called upon Masons with a bit of a challenge as we were moving very large, valuable and awkward items from the top floor of our office to the ground floor for relocation as we had no idea how to do this without damage being caused. Their team turned up and new exactly how to handle the situation and were fully armed with equipment that enabled them to move the items with no damage to them whatsoever and even the walls and stairs were scratch free and was amazed at not so much how they did it but how fast they completed the job They were totally understanding and listened to exactly what we required and would not hesitate to use Masons again or recommend them to friends and family. I have to say there team are very polite and courteous throughout the whole move and a credit to the company.

Masons were prompt and efficient. The men were friendly and finished quickly. We were downsizing. It took two and half days to complete. They moved us in on the 7th March with essentials, and the bulk came on the 10th March. No hassle at all. We would recommend Masons to anyone. Thanks guys.

At every point of contact Masons were friendly approachable and efficient. On the day of the move they were on time and loaded the van with no issues. We only moved less than a mile and the whole process went very smoothly,

The team from Masons packed up my house contents into storage last October in Cardiff and the same team subsequently delivered it all to Malvern at the beginning of March. They were friendly, efficient and nothing was too much bother for them, making the whole process stress free. I can thoroughly recommend this firm - 5 star treatment! Thank you!

Masons' team packed, collected and stored a part load for me in S Wales and a week or so later delivered it to its new owner in NW England. Speedy, efficient and professional service throughout. Many thanks.

I have recently used Masons for a residential house move and words cannot describe how phenomenal their service and process was. Having never used a removal company before I was unsure how stressful this may be. I initially enquired on the website after a Google search for a local company and was called within a couple of hours. A gentlemen came over the following week to complete a survey of the contents of the house to determine how much packaging a vehicle space would be needed. He made me feel at ease within minutes discussing how it would all work with their flexibility. The service received from not only the office staff with constant communication, updates and follow up email was great, it put my mind at ease and felt like a company I could trust. Adam and James arrived the day before to pack up the house and simply just got on with it, you wouldn’t have even known they were there, we’re super friendly and even dismantled furniture that wouldn’t fit out the doorway. They both arrived the next day with Craig who finished packing up the house as we left. There was a slight delay in our key collection so another crew arrived to help unload the boxes at the new property. This was then completed within 1.5 hours and the crew even hung our clothes in the wardrobes. ALL 7 crew members were fantastic, friendly, easy going and the whole process was extremely stress free and cannot recommend them enough. Amazing service!!

Masons are the best, most efficient removal company I have used. This is the third time I have moved- it’s a very stressful time. From my first contact with Brett to discuss our move, to the actual removal day, everything was run to time, smoothly, efficiently and with no fuss. The two gentlemen who packed and moved us were very helpful and professional. I would highly recommend using Masons for your removal.