Endorsed by Which?

Masons Moving Group Limited

5.0

306 Reviews

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Masons Moving Group are a Wales based, family run, trusted and respected, UK and Worldwide removals and storage company with over 100 years of service of moving and storing homes and businesses throughout Wales, across the UK and around the world. Our experience puts us as one of the longest standing and most trustworthy moving and storage companies in the UK, so you can trust Masons to get the job done safely, securely and efficiently.

Masons are a member of the British Association of Removers (BAR), and work steadily to achieve the highest standards of customer service as required by the BAR’s Code of Practice.

Our pricing is competitive and services are varied to suit all needs. Our storage facilities have recently been refurbished and now offer state of the art, 24/7 storage solutions. For cost-effective, express removals and storage, Masons have recently introduced the NEW Mobile Move & Store service that brings your Storage Vault directly to your door.

What we do

  • Removals

    • Home removals
    • International removals
    • Storage services
  • More Services

    • storage
    • load the van
    • boxes
    • european moves

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
306 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Excellent.
Customer Service
Quality
Value
Excellent service. Arranged self storage for us at relatively short notice, and moved it all into our new home when the day finally came. Cannot fault any of the people we dealt with, the guys were on time and very efficient with the moving in and John particularly when it came to sorting out the self storage.
Customer in Vale of Glamorgan Posted on 03/01/2025 , work completed 24/12/2002
Highly recommended
Customer Service
Quality
Value
I was very happy with the service provided. The whole team were friendly and efficient and I wouldn’t have any hesitation in recommending them.
Customer in Vale of Glamorgan Posted on 19/12/2024 , work completed 06/12/2024
Great Service
What a great company. Moved early December down to Essex and could not have wished for a better team from Masons, everything went smoothly.
Customer in Cardiff Posted on 17/12/2024 (Reviewer did not use service)
Brilliant service by Masons
Customer Service
Quality
Value
Thank you to all the guys and office staff. Our move into storage and out again went very smoothly. Everyone involved were professional, nothing too much trouble. We were very happy with the service provided.
Customer in Caerdydd Posted on 12/12/2024 , work completed 04/12/2024
Second move with Masons
Customer Service
Quality
Value
Masons came to move us into our new house, having moved us from our previous home into storage seven weeks earlier. They arrived early and were so efficient. They were very accommodating when we couldn’t decide where to place some furniture! Thanks, Carl and co, a great job once again!! Would highly recommend Masons. They made a stressful situation very easy!
Customer in Cardiff Posted on 07/12/2024 , work completed 22/11/2024
Efficient and Friendly
Customer Service
Quality
Value
This is the third time I have used Masons and they make the job of moving very straightforward and relaxing.
Customer in Vale of Glamorgan Posted on 04/12/2024 , work completed 20/11/2024
Top quality service from start to finish
Customer Service
Quality
Value
Excellent service from the initial quotation through to the delivery of goods/furniture at the new property. Very impressed with the way the removal people did their work, communicated to us and carried out a professional service. The removal guys were all very polite and helpful throughout the move - Thank you.
Customer in Vale of Glamorgan Posted on 01/12/2024 , work completed 01/12/2024
Great service
Customer Service
Quality
Value
Masons team made our move as stress free as it could have been. They were very professional. All of the movers were polite, so helpful and had a ‘can do’ attitude. The price was reasonable and I would recommend this firm to anyone who is moving. Excellent service.
Customer in Ceredigion Posted on 28/11/2024 , work completed 01/10/2024
Great work and so efficient
Customer Service
Quality
Value
From the moment Chris and Carl arrived to start packing, they were calm and efficient. They worked with humour. Every box was marked and they were lovely to have around. I can’t recommend them highly enough.
Customer in Suffolk Posted on 15/11/2024 , work completed 08/11/2024
Excellent service from start to finish
Customer Service
Quality
Value
Very impressed by the service from Masons from the initial quotation visit through to the final packing up into storage. Nothing was too much trouble for the removal crews. They were friendly, polite and efficient and made the whole experience stress-free. A big thank you to them and I hope I see them again when my belongings are delivered from storage into the new house.
Customer in Worcestershire Posted on 14/11/2024 , work completed 29/10/2024