Endorsed by Which?

Masons Moving Group Limited

5.0

297 Reviews

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About

Masons Moving Group are a Wales based, family run, trusted and respected, UK and Worldwide removals and storage company with over 100 years of service of moving and storing homes and businesses throughout Wales, across the UK and around the world. Our experience puts us as one of the longest standing and most trustworthy moving and storage companies in the UK, so you can trust Masons to get the job done safely, securely and efficiently.

Masons are a member of the British Association of Removers (BAR), and work steadily to achieve the highest standards of customer service as required by the BAR’s Code of Practice.

Our pricing is competitive and services are varied to suit all needs. Our storage facilities have recently been refurbished and now offer state of the art, 24/7 storage solutions. For cost-effective, express removals and storage, Masons have recently introduced the NEW Mobile Move & Store service that brings your Storage Vault directly to your door.

What we do

  • Removals

    • Home removals
    • International removals
    • Storage services
  • More Services

    • storage
    • load the van
    • boxes
    • european moves

Customer reviews

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5.0
297 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Excellent service from start to finish
Customer Service
Quality
Value
Very impressed by the service from Masons from the initial quotation visit through to the final packing up into storage. Nothing was too much trouble for the removal crews. They were friendly, polite and efficient and made the whole experience stress-free. A big thank you to them and I hope I see them again when my belongings are delivered from storage into the new house.
Customer in Worcestershire Posted on 14/11/2024 , work completed 29/10/2024
Really understanding move
Customer Service
Quality
Value
Excellent customer service in the build up to the actual move with advice on decluttering and boxing up different possessions. The move itself was much better than expected (we haven't moved for 28 years and had heard lots of nightmare stories!) We had a couple of issues but they were resolved swiftly.
Customer in Vale of Glamorgan Posted on 17/10/2024 , work completed 04/10/2024
Impressive!
Customer Service
Quality
Value
We've moved a number of times over the years and the service we received from Mason's was up there with the best. We found the management, sales and operational crews to be friendly, efficient, professional and considerate, and would recommend without reservation.
Customer in Cardiff Posted on 17/10/2024 , work completed 30/09/2024
Moving into storage. Amazing service, and particularly excellent removal team
Customer Service
Quality
Value
Never used a moving company before, so didn’t know what to expect. We had a first class service. The removal men, Carl and his team were fabulous. They were efficient, accommodating, friendly and ultimately professional. Nothing was too much trouble. They were worth their weight in gold. Hope they’re there to move us back again into our new property. Would definitely use Masons again. They made it so easy for us, particularly as our whole house was going into storage until our new house is ready, which was daunting, but all the removal man sent to us were amazing, and we couldn’t fault them in any way. They had everything done quickly and efficiently and in half the time that we thought would be needed! Excellent!!
Customer in Caerdydd Posted on 17/10/2024 , work completed 10/10/2024
Above and beyond!
Customer Service
Quality
Value
Above and beyond, exceptional service from start to finish. The team that moved us, worked hard and were professional throughout! Very satisfied with the service provided. Thank you very much!
Customer in Vale of Glamorgan Posted on 14/10/2024 , work completed 02/10/2024
Move to Pembrokeshire
Customer Service
Quality
Value
Having used Mason’s for previous moves they were an obvious choice for our latest relocation. We find them punctual, efficient and a safe choice for the transfer of our valuables. Diolch, you made our move to Pembrokeshire so much less stressful over a two day period.
Customer in Posted on 05/10/2024 , work completed 10/09/2024
Fantastic Job by Masons
Customer Service
Quality
Value
I cannot speak highly enough of this fantastic removals company. A big move from Cardiff to Lancashire was effortlessly executed. From the first experience and quotation visit with the very courteous and helpful assessor things went very smoothly. The price was very competitive and the office team helpful when we booked the move at short notice. I cannot speak highly enough about the removal team . They all worked tirelessly and delivered a fantastic level of service with both the move out and the move in the following day. A big thank you to a great team which I would highly recommend to anybody looking for a removal firm.
Customer in Lancashire Posted on 03/10/2024 , work completed 01/10/2024
A brilliant service
Customer Service
Quality
Value
Having used masons previously they were absolutely top of my list when moving this time and they did not disappoint!! The team turned up on time were fast efficient and so helpful. Moving out of our old home was fairly challenging as the road was very steep but they made it look easy! The team were absolutely brilliant and we were delighted by the service. Thank you so much!
Customer in Rhondda Cynon Taff Posted on 03/10/2024 , work completed 26/09/2024
Great service from Masons!
Customer Service
Quality
Value
Masons moved my stuff from Lampeter to their storage facilities in Barry. It was there from April to September 2024, before delivery to my new house in Cardiff. The service was excellent throughout. Friendly, efficient staff on the phone, as well as the drivers who came to both addresses. The cost was very reasonable. Straightforward invoicing and card payments over the ‘phone, with receipts issued immediately. I was well pleased with Masons, and recommend them to anybody who is looking for a friendly and efficient service. Brilliant throughout.
Customer in Cardiff Posted on 30/09/2024 , work completed 11/09/2024
Great service
Customer Service
Quality
Value
Great service from Masons. We used the packing service as well as removals and they were professional and prompt from first to last contact. The quote was done in person and on time and packing happened the day before the move. Worth every penny! The guys packed everything in a day and took it away in the van overnight leaving us enough to live with overnight. Remaining bits packed on moving day and everything in the new house within 2 hours of getting the keys. So stress free and everyone at the firm I dealt with was friendly and polite. Would definitely recommend. They even picked up the empty boxes and packing paper once we’d unpacked.
Customer in Vale of Glamorgan Posted on 26/09/2024 , work completed 13/09/2024