Masons Moving Group Limited

This is the second time we have used Masons this year. We sold our house back in May and they collected all of our furniture and non-essential items and put them into crated storage until we could find an unfurnished let or find a house to buy. 6 months later and they have now delivered all of our belongings to our new home. Both of the teams we have dealt with were helpful and accommodating to our needs during the move to storage and back to the new property. I did have concerns about the storage as we had never used long term storage before but I have to say all items had been well protected and packed/covered to protect them whilst stored in the crates and the 5 x crates arrived on the back of the van on delivery day to be opened and unpacked in front of us. More than happy to recommend Masons for both their removal and long term storage solutions. We had a great experience with this company so wouldn’t hesitate to recommend them to others. Richard was our main contact following the initial quote and Diane and Lucy at the office were always helpful and accommodating. The 2 x removal teams we have dealt with were professional and took extreme care moving items out of the initial property and into the new one.

Mason's helped move my elderly parents from a house they had lived in for nearly 50 years to a small bungalow, including a period of storage. They couldn't do enough to help, the team were knowledgeable, took lots of care and couldn't do enough to help. Everyone helped from the initial contact to the last delivery. They respected the stress and emotion involved as well as doing everything they could to help. The communication with the office teams was second to none, the delivery teams were fabulous and everything was so smooth and such good value. I wouldn't hesitate to recommend. Thank you team Mason's

Masons moved us 9 years ago - they were brilliant then, so we asked them again. In December 2023 they moved us from South Wales to Kent. The whole process was very smooth and all the Masons staff involved were polite, efficient and went over and above to do the job with care. Honestly, we cannot recommend them highly enough; a truly outstanding service! Thank you!

Wow what a great company to use, they took all the stress out of moving and even helped pack the final items on the day for us. The team worked really hard and even went without a lunch to get everything sorted as quickly and efficiently as possible. As we arrived at our new home the team had called in reinforcements on route to help unload the mountain of items packed. We went from 3 workers to 8 in the blink of an eye. The team really pulled together and it was a real team effort to get us in and with everything where it should be as well. I paid extra for a wardrobe and bed to be dismantled and reassembled and that was done with ease. I decided to do 1 of the beds myself to save a bit of funds and the guys still helped me which was greatly appreciated. Overall I was really impressed and would definitely recommend Masons to anyone moving in the future.

I have been absolutely delighted with the service that Masons provided - right from Fern's first visit to the actual move. I was very stressed about the move but everyone I spoke to at Masons were so pleasant and reassuring that it gave me confidence that I had definitely chosen the right company and that everything would be ok. On the actual day the team were equally reassuring - polite, friendly and very efficient. Thank you so much Masons

From the time that Fern called to assess my move requirements to me waving off Carl and Chris from the doorstep of my new home, the service from Masons has been absolutely superb. During my initial phone call contact with Richard he said "we'll look after you" and by crikey they did. I had a bit of a hiccup when my original Completion Date was changed. A call to the office, and this time spoke to his brother, Brett, who eased my shredded nerves and another date set with no fuss. Carl and Chris arrived on packing day and efficiently went through the house. Two of the nicest guys and their good humoured banter was so much appreciated. Not even the Biblical wind and rain from Storm Whatever the next day (Moving Day), dampened their spirits. A long drive to Lincolnshire was followed by unloading on the Friday. The quality of their packing was revealed to me a day later when I discovered that they had packed my egg stand, complete with half a dozen eggs - none of which were broken or even cracked!! I can't thank Masons enough. Moving house is so stressful but their attention to customer care was second to none. In shopping round for a firm to move me, Masons quote was mid range. I'm so pleased I went with them and I absolutely feel I have received value for money. I can't recommend this company highly enough.

This is the third time I’ve used Masons’s. I have used them previously to pack my house and move and this time I used their packing service and storage before being moved into my new home. They’re always on time, great workers and very polite and professional. I would highly recommend them.

The move went very smoothly, without any problems. The firm had to carry out this move in extremely poor weather conditions with torrential rain. Every care was taken to ensure furniture was kept dry and in good condition. Nothing was too much trouble, and every request was actioned immediately and without question. A trouble free move,

Having moved house on a number of occasions I cannot recommend masons highly enough. From start to finish a brilliant, efficient service. I would not hesitate to use again and to recommend to others. Thank you very much Ian

*A BIG THANK YOU TO MASSONS COMPANY* From start to finish the removal service from Masons was brilliant. The online and in person communications was excellent and efficient. Moving day nightmare was smoothed by this companies professionalism and interpersonal skills. The team we had were so good at easing us through a twenty year long house move. Everything we owned was boxed and loaded so expertly onto the Masons vehicles. The men were so polite and helpful. The team went far beyond that extra mile for us. Nothing was too much trouble, well beyond our expectations. We felt the moving day was a good day because of Masons and we would so like to thank Masons for being there for us, on what could be a most stressful day. We have no hesitation in recommending Masons removing company.