Endorsed by Which?

Masons Moving Group Limited

5.0

275 Reviews

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About

Masons Moving Group are a Wales based, family run, trusted and respected, UK and Worldwide removals and storage company with over 100 years of service of moving and storing homes and businesses throughout Wales, across the UK and around the world. Our experience puts us as one of the longest standing and most trustworthy moving and storage companies in the UK, so you can trust Masons to get the job done safely, securely and efficiently.

Masons are a member of the British Association of Removers (BAR), and work steadily to achieve the highest standards of customer service as required by the BAR’s Code of Practice.

Our pricing is competitive and services are varied to suit all needs. Our storage facilities have recently been refurbished and now offer state of the art, 24/7 storage solutions. For cost-effective, express removals and storage, Masons have recently introduced the NEW Mobile Move & Store service that brings your Storage Vault directly to your door.

What we do

  • Removals

    • Home removals
    • International removals
    • Storage services
  • More Services

    • storage
    • load the van
    • boxes
    • european moves

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

5.0
275 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Excellent service
Customer Service
Quality
Value
Masons were amazingly efficient from beginning to end. I am by no means minimalist and the team were friendly and did not moan about all the boxes that needed carrying upstairs. I cannot praise them highly enough
Customer in Newport Posted on 22/06/2024 , work completed 05/06/2024
Friendly, fantastic team
Customer Service
Quality
Value
Masons Moving Group did a fantastic job of packing and moving our things to our new home - Chris and Warren packed everything neatly and efficiently, whilst Chris returned with the team to move everything. Despite a delay in completing on the day, Chris and the team were friendly and professional, making the process a lot less stressful for us. We feel very lucky to have the company in our local area.
Customer in Vale of Glamorgan Posted on 21/06/2024 , work completed 14/06/2024
Great removals service from Masons
Customer Service
Quality
Value
From the outset, we felt we were in safe hands with Fern Mason. The packing and removal team were outstanding - ours was not a straightforward move with access difficulties at one end, a 100 mile journey and an extra floor at the other end. Many thanks to Chris, Carl, Simon, Adam, Obi, James, Frasier and Harvey for their expertise, patience and strength in getting us moved to Berkshire. Highly recommended.
Customer in Berkshire Posted on 14/06/2024 , work completed 12/06/2024
Absolutely superb
Customer Service
Quality
Value
The service from Masons was exceptional. Everyone in their team was helpful, polite, attentive and professional. My two children and I moved to a three storey house and the amount of furniture and other items was significant. Everything was handled with care, they disassembled and reassembled wardrobes and beds and all moved without a marks or scratch. The team were brilliant and I cannot recommend Masons highly enough
Customer in Cardiff Posted on 11/06/2024 , work completed 24/05/2024
A great service
Customer Service
Quality
Value
We have used Masons for our last two moves that included the packing service. I can strongly recommend Mason and would with no hesitation use them again. Extremely professional from beginning to end.
Customer in Caerphilly County Borough Posted on 05/06/2024 , work completed 21/05/2024
Less Stress
Customer Service
Quality
Value
A complete all round professional service. We threw everything at them . . changing dates, some to storage some to a different address, eight floors up, complex marble table dismantling, wafer thin 80in tv screens off the walls and wrapped . . you name it . . they dealt with it with aplomb! Well done boys!!
Customer in Cardiff Posted on 30/05/2024 , work completed 22/05/2024
Burgess move into storage
Customer Service
Quality
Value
Excellent service and professional experience overall. My belongings had to go into Masons storage depot, everything was wrapped in protective materials and sealed. They packed all pictures and mirrors on walls and even my garden pots and equipment! The removal staff were very helpful and friendly which helped to make the experience stress free. I will definitely recommend them to friends and family.
Customer in Cardiff Posted on 23/05/2024 , work completed 07/05/2024
Smooth move
Customer Service
Quality
Value
This was a pack and move over 2 days. The packing was efficient but the labelling of kitchen ware could have been a little better to help me prioritise unpacking. E.g. cutlery is an early essential! The team was great and helpful with the placing of furniture.
Customer in Carmarthenshire Posted on 22/05/2024 , work completed 09/05/2024
Excellent service
Customer Service
Quality
Value
Everyone I dealt with at Masons were consummate professionals from first to last contact. They were efficient, polite, diligent and organised. They made a process which can be stressful, as seamless and straightforward as possible. I would certainly recommend them for anyone moving home.
Customer in Cardiff Posted on 13/05/2024 , work completed 26/04/2024
Excellent service.
Customer Service
Quality
Value
We have used Masons twice and I can't praise them enough. The guys are very professional and friendly and go the extra mile to care for the items they are moving. One of the team we had recently moved us previously and remembered conversations we had had before which was good as have similar interests. We are now using Mason's for storage also and got to say I am impressed with the service the location and security measures.
Customer in Vale of Glamorgan Posted on 17/04/2024 , work completed 10/04/2024