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Endorsed by Which? Trusted Traders

Metro eco

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4.9

421 Reviews

Opening Hours
Today - 08:00–16:30
  • Monday 08:00–16:30
  • Tuesday 08:00–16:30
  • Wednesday 08:00–16:30
  • Thursday 08:00–16:30
  • Friday 08:00–16:30
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

Jul 2020

About

Metro eco, based in West Yorkshire, is an award winning business with an enviable reputation in the plumbing, heating and electrical trades.

As a Worcester Bosch Accredited Partner we have been providing an outstanding service to the people of Yorkshire for over half a century but don’t take our word for it, read our Testimonials.

We are highly qualified to work in the domestic, industrial and commercial sectors of both the gas and electrical trades. All our staff are employed directly by us and hold qualifications in their specific field, ensuring a quality job and peace of mind from start to finish.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Underfloor heating
    • Radiators and central heating
  • Electricians

    • Electrical testing services
    • Electrical emergency services
    • Electrical installations
  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • More Services

    • worcester bosch accredited installers

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
421 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Metro Group Services Limited
Customer Service
Quality
Value
Despite being extremely busy the team managed to fit a visit in, following a triage phone call as the boiler was not working correctly. After a temporary fix so that we had heating the part was ordered and a return date arranged. Work is undertaken as per email correspondence. Very happy with the company, very professional, good support via phone and email.
Customer in West Yorkshire Posted on 26/11/2021 , work completed 25/11/2021
Polite, reliable, reasonable
Customer Service
Quality
Value
I contacted Metro Eco by email to book a boiler service. They got back to me quickly with availability, and all communications were fast and very clear. Arrived on time, and the engineer was polite, pleasant, and explained everything to me really clearly at all stages. Service was thorough, and I received the certificate by email the following morning. Would definitely use again and recommend.
Customer in West Yorkshire Posted on 17/11/2021 , work completed 16/11/2021
Standard boiler service
Customer Service
Quality
Value
Engineer arrived on time. Was very thorough and seemed very experienced. He was polite and courteous and I was very happy with the service.
Carole in West Yorkshire Posted on 18/10/2021 , work completed 21/10/2018
Quick response, calm and professional
Customer Service
Quality
Value
After noticing a gas smell we called the national emergency number. The response was quick and the source of the leak identified but the only thing they do is make everything safe. They cannot fix the problem. I called Metro Eco as they always service our gas appliances. They arranged to come very quickly, clearly juggling other appointments to accommodate us. Paul was calm, knowledgeable and professional, sorting out the problem so that the gas could be turned back on. He advised on the next course of action and we were finally able to relax!
Customer in West Yorkshire Posted on 18/10/2021 , work completed 18/10/2021
Metro Group Services Ltd Car charger instalation.
Customer Service
Quality
Value
Installation of a EV charger - OLEV in my garage. This is an outstanding company the whole process from start to finish was slick and professional, their communication skills were superb. The estimate, timelines and updates were also punctual and detailed. The installation was on schedule and Jon who fitted the charger went through the process and keep me informed of the technical details etc. I cannot recommend this company too highly.
Customer in West Yorkshire Posted on 02/10/2021 , work completed 01/10/2021
Domestic underfloor heating system.
Customer Service
Quality
Value
We replaced our local heating engineers with the Metro Group. We realized that we needed to employ a company with greater in-depth knowledge and competence to deal with the continuing servicing and well being of our Velta under floor heating system. Metro have now been maintaining our heating system and gas boilers for some three years. We find them extremely professional and easy to deal with. We now have full confidence that we are being correctly looked after.
Mr. Anderson in West Yorkshire Posted on 21/09/2021 , work completed 20/09/2021
Satisfied customer
Customer Service
Quality
Value
Very polite engineer. Serviced my central heating boiler as requested. Answered my questions knowledgeably and assured me everything was alright. Was rather early for appointment but waited the 15 minutes until he could access the boiler.
Doris in West Yorkshire Posted on 08/09/2021 , work completed 07/09/2021
Prompt response
Customer Service
Quality
Value
I had metro eco recommended by a friend so I thought I would give them a try, I had also seen the vans out and about locally. Although they were very busy when I phoned a polite gentleman phoned me back within an hour. I explained the problem I was having with my boiler, he understood the issue and said that due to a late cancellation the engineer could be with me within the hour. I was not expecting such a quick response, and sure enough, they arrived within half an hour of his call. Although I was disappointed that they did not have the part on the van, and had to break off to get it, they were soon back and had the job completed within the hour. Very pleasant, polite and efficient, although I considered the cost excessive. I would use Metro again, as I consider that they are reliable and trustworthy.
Customer in West Yorkshire Posted on 01/09/2021 , work completed 01/09/2021
Electric pod charger
Customer Service
Quality
Value
Time keeping good. Was nice to see a young apprentice learning the trade. Was happy with the outcome of work carried out. Was kept informed with all work been carried out.
Gillian in South Yorkshire Posted on 01/09/2021 , work completed 26/08/2021
Good Service
Customer Service
Quality
Value
Always easy to book a service at a day and time to suit me. Kept prices same for last three years. Always on time for their appointment time. Clean and service with a smile.
Customer in West Yorkshire Posted on 23/08/2021 , work completed 23/08/2021
Metro Eco
Customer Service
Quality
Value
Had a new boiler fitted today after having no hot water for days. Justin and his colleague Gaz, I believe that was his name, arrived on time and did an absolutely superb job in fitting my new boiler quickly and with professionalism. They left my home clean and tidy and fully explained our new system to our satisfaction prior to leaving. Absolutely delighted with the service provided by Metro eco and would highly recommend.
Gerald in West Yorkshire Posted on 18/08/2021 , work completed 18/08/2021
Friendly, fast and efficient
Customer Service
Quality
Value
Metreo Eco installed out Worcester Bosch boiler a year ago, and we were very satisfied with ther work. Today we had the first annual inspection, and it was carried out in their usual efficient manner.
Customer in West Yorkshire Posted on 05/08/2021 , work completed 05/08/2021
Great job, on time, lovely staff and exactly as quoted
Customer Service
Quality
Value
Metro Eco had previously done small jobs for me like boiler servicing and fitting a radiator. Always promptly and efficiently. When I moved house I needed a new boiler and full CH system. This was somewhat daunting and other providers had huffed and puffed and told me some parts weren't doable! Most didn't even want to quote! Not so with Metro Eco, Tom arrived to quote when he said he would, reassured me and discussed options with me. He immediately provided a quote, I accepted and a installation date was agreed by return. I had to wait a little while but that's normal at the moment and shows they are in demand. Jordan and Tony arrived on the first day (with some help from others eg Paul - also helpful, especially with leaking toilet). They were polite and friendly, clearly knew what they were doing, explained at every stage and did an excellent job, cleaning up every night and moving all my junk! Tony is an apprentice and it was lovely to see apprenticeships working well, Jordan explained clearly at each stage to Tony about what to do, what he was doing and how important various steps are. I have a fully working system with a lovely boiler and radiators - if you can describe these things as lovely! Highly recommend.
Katherine in West Yorkshire Posted on 20/07/2021 , work completed 20/07/2021
Very prompt 2 lovely polite males, they kept checking with me where I wanted the lights, and gave options when one light wasn’t able to be used.
Customer Service
Quality
Value
Very prompt 2 gentlemen, talked to me about what they were doing, kept checking with me as to where I wanted things, checked the options when a previous light couldn’t be used. The whole process I was made aware of from quote to end of process, the legislation was pointed out to me and a wire moved to meet standards, very happy with the service. Would definitely use again. Thank you ☺️
Customer in West Yorkshire Posted on 14/07/2021 , work completed 02/07/2021
Quick and easy
Customer Service
Quality
Value
Just the annual service, but the engineer was very professional, very Covid aware and was clean and efficient in doing the job. he just got on with it and was complete quickly with no hassle - great service.
Robb in West Yorkshire Posted on 02/07/2021 , work completed 01/07/2021
Competent and professional electrical services.
Customer Service
Quality
Value
Metro Group Eco, we’re friendly, helpful and very competent. I felt I and my property were in safe hands with them. The guys were very supportive and explained what they were doing and why, including providing a clear explanation of faults and solutions for an EICR test. I was was not aware of their fixed price policy on quotes, so I was nicely surprised to find this was actually true, , so no nasty surprises, which allowed me to pay them in full and on time. They have a strapline, on their vehicles, something like “dedicated” to service” and they showcased this excellently. Metro Group were vey professional, from start to finish, communicating clearly by text and email, which provided much reassurance, which I appreciated, especially at a time, when demand for services is high. I would highly recommend these electrical contractors and I will be using them again. Thankyou Metro Group!
Customer in West Yorkshire Posted on 22/06/2021 , work completed 18/06/2021
Quickly done and on time
Customer Service
Quality
Value
No mess. Wore a mask and came in the time specified. The price of the service was value for money and he even checked the meter because we thought we could smell gas. Would recommend this company
Dorothy in West Yorkshire Posted on 14/06/2021 , work completed 14/06/2021
Excellent company to deal with!
Customer Service
Quality
Value
Metro eco Huddersfield were recommended by a neighbour, who had used them for electrical work, but I had checked out the customer reviews on their website and on Which? before I called them. My new boiler had failed and I had water stains on the kitchen ceiling which pointed to a leak coming from the bathroom above. After calling round to assess the situation, Metro eco sent round a dynamic duo - Paul J and Billy, to tackle the job. It was a bit tricky to get to the source of the leak and involved cutting through the ceiling and taking out a section of leaking pipe in a very small working area. At one stage I thought they'd have to take out my bath or lift my nice bathroom tiles up to get at it (which gave me palpitations!) but Paul stuck at it until he got the job done. This is a man who obviously knows his stuff and isn't going to let anything beat him - for which I am ever so grateful. Both very nice guys, very courteous and professional and thank you for cleaning up nicely after yourselves! Communication/customer service was excellent (from David in the office), quote provided on the day of the assessment and it's so easy to pay once the job is done - either online using the link on the invoice that's emailed or just calling up. Thank you Metro Eco, I will most certainly use your services again.
Jane in West Yorkshire Posted on 11/06/2021 , work completed 10/06/2021
Efficient and friendly service.
Customer Service
Quality
Value
I contacted Metro having seen their Which listing. I had a light that was taking a long time to come on and didn't know if there was a fault in the switch or the light fitting. I also wanted someone to check that my smoke alarm was in good working order. Every aspect of their service was excellent. My initial phone call was dealt with by a really helpful and friendly gentleman who took details and then told me how things would be dealt with before answering any queries I might have. I then received an email confirming the appointment and further email reminders just before the service visit which had been arranged. Emails gave me the time of the appointment and the name of the person who would be coming. The electricians turned up on time and again were extremely helpful and friendly. They assessed the situation in respect of the faulty light fitting and smoke alarm and explained the work which needed to be carried out clearly and carried it out once I had given the go-ahead. I liked the fact that they gave me full explanations about what needed to be done. I was also pleased with the way that they left the area they had been working on clean and tidy. Arrangements for settling the account are also very straightforward and I considered that the account submitted was very reasonable for the standard of service given. I can't rate this firm too highly and I wouldn't hesitate to use them again in the future.
Yasmin in West Yorkshire Posted on 03/06/2021 , work completed 02/06/2021
Fabrication to original specifications of a G.W.R. Heritage style lamp head.
Customer Service
Quality
Value
Agreed with David the size of this lamp which has been hand crafted. We confirmed a costing for completion and shipping. Great communication and there were no problems only solutions through out the Covid 19 year . Throughout David kept me updated and the end result is a beautiful period lamp adorning out cast iron gas lamp post. Even though our post had a square head we married it to the sturdy round ring of the four legged frog supplied easily. Highly recommended if you are seeking a genuine looking hand fabricated lamp.
John in Somerset Posted on 22/05/2021 , work completed 28/04/2021
EICR Electrical Inspection and Test
Customer Service
Quality
Value
The team turned up on time and were polite and well presented. The scope of work was clearly explained. Once completed, I was taken through the results of the test and what my next options were. All questions were fully answered.
Clare in West Yorkshire Posted on 17/05/2021 , work completed 13/05/2021
Pleased of Huddersfield
Customer Service
Quality
Value
We contacted Metro to help with a small part of a bigger project, they scheduled the work quite quickly, arrived when they said they would and carried out the work, professionally, competently and competitively. In a specialist contractor, what more could one ask for. Big thanks.
Customer in West Yorkshire Posted on 14/05/2021 , work completed 13/05/2021
Good work in good time
Customer Service
Quality
Value
First time we have used Metro Electric and turned out to be a very good choice Robin and Billy were the lads who did the work and we found them to be very pleasant and professional in all their work and would recommend them to anybody.
Customer in West Yorkshire Posted on 11/05/2021 , work completed 07/05/2021
Boiler Service
Customer Service
Quality
Value
Fitted the boiler two years ago and just had its second service. The fitting and both services were carried out by the same polite and highly professional person leaving no mess whatsoever. We will certainly continue to use this company.
John in West Yorkshire Posted on 06/05/2021 , work completed 05/05/2021
Superb Service
Customer Service
Quality
Value
We had a new boiler fitted by Metro eco and cannot fault the service. They worked extremely hard in a small awkward space and nothing was too much trouble. We would 100% recommend them.
Customer in West Yorkshire Posted on 25/04/2021 , work completed 09/04/2021
Super fast, efficient service
Customer Service
Quality
Value
Absolute gem of a company - starting with a super quick response to an online enquiry regarding a new boiler, through a quick but very professional and informative appointment followed by a email quotation for approval on the same evening from Tom to a final smooth and efficient installation of the new boiler and smart controls few days later (Thanks Jordan!). Overall 10/10 customer experience, highly recommended!
Pawel in West Yorkshire Posted on 22/04/2021 , work completed 08/04/2021
Excellent Service
Customer Service
Quality
Value
This was an excellent service. Quick helpful with very knowledgeable staff. I would highly recommend this company.
Diane in West Yorkshire Posted on 09/04/2021 , work completed 08/04/2021
Reliable company
Customer Service
Quality
Value
Recently had boiler and gas fire work done by this efficient, excellent, and reliable company. Friendly and helpful tradesman, who explained everything (Paul Johnson) . I would certainly recommend Metro eco for any work you need doing.
Customer in West Yorkshire Posted on 30/03/2021 , work completed 30/03/2021
Outstanding work
Customer Service
Quality
Value
My home has been rewired by your Company and I was very impressed by the workmanship, the punctuality and consideration of Robin, Billy and Bert. They moved any furniture etc that needed to be put elsewhere while they were carrying out the work. Nothing was too much trouble and they left my home clean and tidy. The best workmen I have ever had in my home. I would not hesitate in recommending this company to my friends.
Customer in West Yorkshire Posted on 25/03/2021 , work completed 25/03/2021
Excellent service
Customer Service
Quality
Value
Lovely chap came to service our central heating boiler. He was polite and helpful and did a good job would highly recommend.
Mrs. Jackson in West Yorkshire Posted on 24/03/2021 , work completed 24/03/2021
Metro Radaitors refurbishment
Customer Service
Quality
Value
I have used metro for New Boiler -Servicing and now up-dated refurbishment of Radiators. From quotation to workmanship "Top Draw " Fitters very amiable and attentive (Jordan ) & Tom re-Quotations & Customer Service. Would recommend to any one as very efficient & Customer friendly.
Colin in West Yorkshire Posted on 24/03/2021 , work completed 18/03/2021
Boiler Service
Customer Service
Quality
Value
Just cannot fault this company in any way, for the last 3 years they have serviced our boiler always came on time and made no mess at all. I would not only recommend, I would highly recommend them. Brilliant service always hard to find these days.
Keith in West Yorkshire Posted on 22/03/2021 , work completed 22/03/2021
Consumer unit change
Customer Service
Quality
Value
I had a good feeling from my first meeting with Mark to give me a price for a consumer unit change. He was positive about what could be done, and made some useful suggestions. When the work was carried out, John was respectful to our requirements and worked very hard to achieve a neat and tidy installation. Robin provided help to complete the job on time. Excellent company to deal with, pleased with the job.
Customer in West Yorkshire Posted on 14/03/2021 , work completed 11/03/2021
Professional, friendly staff
Customer Service
Quality
Value
Great all round service with reminders for due service of boiler each year. Friendly and helpful with no pressure for what package service to have when booking. Grateful for repeat custom. Friendly and professional when in your home with helpful advice if needed.
Nicol in West Yorkshire Posted on 03/03/2021 , work completed 03/03/2021
Professional Company
Customer Service
Quality
Value
This was the 4th annual boiler service. The same engineer has been every year so we have developed a rapport. The service was carried out efficiently and cleanly. The certificate was emailed to me before the engineer left and the invoice was emailed the same afternoon. I like dealing with this professional company and recommend them to friends whenever I can.
Customer in West Yorkshire Posted on 17/02/2021 , work completed 16/02/2021
Boiler service
Customer Service
Quality
Value
Had my boiler serviced today. The man came at the agreed time and was wearing his required PPE. He was friendly and completed the job with no mess. Very happy with the service.
Customer in West Yorkshire Posted on 12/02/2021 , work completed 12/02/2021
Really Good Company
Customer Service
Quality
Value
Very efficient, polite and prompt.
Joe, Huddersfield Posted on 11/02/2021 , work completed 08/02/2021
High quality work and service at a cost
Customer Service
Quality
Value
The following work was carried out: - Fit replacement wired room thermostat controller - Fit replacement extractor fan. - Fit replacement external security light Following completion of this work it was found that an additional security light had failed (but not as a result of the preceding work), so a further job was carried out to replace it, which was treated as a separate job but all costed under the one invoice. The quality of work and materials used, as far as I can tell, were of a high quality. Customer service very good; both technicians I dealt with (Mark and Jon) I found to be professional and friendly, and communication was good. I found out after I had accepted the quote of £114 that the job to replace a single floodlight, which took 30mins, contained a £65.50 "one off" job cost (the floodlight was £49.50) (all incl VAT), which would appear high. So I would engage the Metro Group again only if I had a number of jobs or if the scale of a single job would effectively make that one off fee insignificant against the total.
Customer in West Yorkshire Posted on 08/02/2021 , work completed 28/01/2021
No problems whatsoever
Customer Service
Quality
Value
Excellent service. Paul Johnson arrived at the agreed time. Did the boiler service and looked at the faulty radiator. He found the thermostatic valves were working and said he would need to come back to find out why the radiator wasn't getting hot. However after he had left we found the radiator had got hot for the first time in many months so he must have cleared a blockage. Accordingly we will not now require a further visit.
Customer in West Yorkshire Posted on 22/01/2021 , work completed 20/01/2021
New radiators
Customer Service
Quality
Value
Paul came yesterday and fitted four new radiators for us. When he visited previously to do another job he noticed some areas of the house didn’t seem warm enough. Since doing this for us the house is warmer now and more comfortable. A very efficient workman and leaves everything clean and tidy. Would definitely recommend this company.
Sheila in West Yorkshire Posted on 20/01/2021 , work completed 19/01/2021
Prompt and efficient boiler service
Customer Service
Quality
Value
Annual boiler service was completed promptly and efficiently, with the work undertaken as expected. Many thanks!
Customer in South Yorkshire Posted on 13/01/2021 , work completed 13/01/2021
Reliable and great customer service
Customer Service
Quality
Value
Delighted with the service of my boiler and gas fire yesterday. Highly recommend using Metro. I have found them to be extremely helpful and reliable.
Customer in West Yorkshire Posted on 13/01/2021 , work completed 12/01/2021
Annual Boiler Service appointment.
Customer Service
Quality
Value
Excellent service. Friendly engineer attended at the appointed time. Very efficient with no fuss and answered all my silly questions. Completed in good time and filled in my service booklet before leaving things neat and tidy. All good - thank you.
Customer in West Yorkshire Posted on 12/01/2021 , work completed 12/01/2021
Efficient, pleasant, knowledgeable personnel and excellent service from start to finish. Always.
Customer Service
Quality
Value
First annual boiler service. Reminder sent, date agreed on phone & engineer arrived at agreed time. As always, & like all who have worked here over past 3+ years, pleasant, efficient & willing to answer questions & discuss work & possible follow-up work. Paperwork sent promptly. I can't compliment this company enough: it is efficiently run, all its personnel are open, knowledgeable, pleasant to have in your house and know what they're about. They will discuss the work with you and obviously report back to 'the boss' (Dave Shaw) so he knows what's happening and can answer queries later if possible; this is especially important on a bigger project. Highly recommended.
Susan in West Yorkshire Posted on 12/01/2021 , work completed 11/01/2021
Excellent from call-out to completion
Customer Service
Quality
Value
Every aspect of the work went to schedule and budget. The work was carried out to the highest standard by Jordan, who was also extremely efficient, pleasant and probably the tidiest person to have worked at our house in the last 30-years. I wouldn’t hesitate to recommend Metro.
Customer in West Yorkshire Posted on 10/01/2021 , work completed 09/01/2021
Quick work
Customer Service
Quality
Value
Great customer service from the office team and electrician. Polite staff and a quick turn around to get outside light replaced.
Customer in West Yorkshire Posted on 27/12/2020 , work completed 18/12/2020
Supply and fit1 Condensation hose from heat exchanger
Customer Service
Quality
Value
The leaking Condensate hose was picked up on my annual service on the14/12/20. It was ordered and replaced on the 15/12/20 as a matter of urgency as I had no heating or hot water. Being in my late 70's and shielding I was very pleased by their urgent response as I had no heating or hot water. Would definitely recommend this firm .
Customer in West Yorkshire Posted on 21/12/2020 , work completed 15/12/2020
Excellent, efficient service
Customer Service
Quality
Value
We received a very efficient service bonding our water supply to earth. Metro Eco’s service was excellent from start to finish including a very punctual, courteous and tidy electrician who kept us informed of progress as the works was carried out. We would definitely recommend the company to friends and family and look forward to using them again.
Customer in West Yorkshire Posted on 19/12/2020 , work completed 18/12/2020
Excellent Service
Customer Service
Quality
Value
Really impressed with the service, attitude, friendliness, helpfulness and patience. Paul Jessop was the engineer - well done
Customer in West Yorkshire Posted on 15/12/2020 , work completed 14/12/2020
Installation of new Worcester Bosch boiler
Customer Service
Quality
Value
We had never used Metro Eco before, but when Worcester Bosch provided us with recommended installers, we were delighted that not only were they the nearest service provider, within one mile of our home, but Metro Eco also had been attributed with an impressive level of very positive customer feedback. Our initial call provided us with a surveyor visiting our home the same day and a quotation being received also the same day. We found the quotation to be very reasonable and after confirmation for the work to be undertaken, we were given a prompt start date. We did suffer with poor gas pressure, but Metro Eco were able to arrange with Northern Gas to resolve. We can’t thank Metro Eco enough for ticking all the boxes. Every member of the team we engaged with were brilliant. We are so happy with the installation. Being provided with a 12 year parts and labour guarantee gives us peace of mind.
Customer in West Yorkshire Posted on 11/12/2020 , work completed 11/12/2020
Electric Boiler
Customer Service
Quality
Value
Very impressed with the quick response from Tom. When my aunties gas boiler was condemned we had a visit and quote within 24 hours. Michael and the electrician were punctual and worked very tidily and efficiently and a thorough handover. Overall very impressed with the company and would have no hesitation in using them again.
Customer in West Yorkshire Posted on 10/12/2020 , work completed 24/11/2020
Clear communication, quick service
Customer Service
Quality
Value
Communication with Metro Eco, either by phone, email or in person, is always prompt and courteous. The engineers are helpful and friendly. Good quality workmanship.
Customer in West Yorkshire Posted on 07/12/2020 , work completed 07/12/2020
Underfloor heating in Kitchen and utility room
Customer Service
Quality
Value
Two actuators were swapped and the system was reprogrammed. The technician was very polite and friendly; he had visited the house some years previously. He gave me a clear and concise explanation of what was wrong and what needed to be done. He carried the work out quickly and confidently and I was left feeling comfortable that the job had been done satisfactorily. There was no discussion of costs prior to the work being, done but I am happy that the charges were reasonable.
Customer in West Yorkshire Posted on 01/12/2020 , work completed 30/11/2020
Money for nothing
Customer Service
Quality
Value
Called Metro as recommended by manufacturers as a highly rated local service providers. Paid £85 for an engineer to tell me what I already knew. Yes my boiler was leaking, because that is what I called for. They emailed with an extortionate quote to fit a part which cost a fraction of what they were charging. Hence I did not use them and got my boiler repaired by the manufacturer quicker than they had first anticipated at nowhere near the price metro where charging. Be very cautious of their charging strategy. I would not recommend.
Customer in West Yorkshire Posted on 28/11/2020 , work completed 25/11/2020
The trader replied (on 09/12/2020)
Thanks for taking the time to leave us a review. As Worcester Bosch could not attend within your desired timeframe they recommended you to us. You called our office and at this point; • We arranged a prompt diagnostic visit • We made you aware of the charges for our visit and invoiced you accordingly • We attended at the exact appointment time/date and identified the fault on your boiler • We sent you a clear and concise quotation to repair the parts we had identified as faulty • It was then up to you to accept or reject our quotation The reason we send quotations is to ensure all parties are fully aware of the costs and most importantly ensuring the customer is in control of what they are spending or not in your case. As is your prerogative you rejected our quotation. Our award winning team will continue to offer the very best service to our customers.
Service with a smile
Customer Service
Quality
Value
We booked our boiler service with Metro Eco and all I can say is what a fantastic service. The engineer arrived at the specified time and undertook a thorough service of our combi boiler. He explained his findings as he went along and made recommendations. Very happy with the service we received and will be using again.
Customer in West Yorkshire Posted on 16/11/2020 , work completed 16/11/2020
Excellent customer service
Customer Service
Quality
Value
We have used Metro Group Services Ltd for the last three years and can say that the quality of work, the customer service and all the advice provided to us from this company has been exceptional. 10/10 Would definitely recommend Metro Group Services Ltd.
Hardev in West Yorkshire Posted on 06/11/2020 , work completed 06/11/2020
Friendly efficient service
Customer Service
Quality
Value
I use this company whenever I need work doing. I rang with an issue with my thermostat. They responded the same day when mark called to give me a couple of options and ask for approval to carry out the work. They always turn up in a uniform and work in a clean and tidy way. They do not try to push the most expensive option, they give you a number of options. Even when my tenant were struggling to work the new thermostat, they returned to the property to help them.
Customer in West Yorkshire Posted on 22/10/2020 , work completed 15/10/2020
Rapid boiler installation at a competitive price
Customer Service
Quality
Value
Metro Eco came out to review the situation, and check the pipework etc., then recommend a suitable boiler for my house. The quote was provided quickly, and was competitive with other quotes. Upon installation day, the boiler was installed with minimal disruption. Overall, quick and efficient service.
Customer in West Yorkshire Posted on 21/10/2020 , work completed 20/10/2020
Boiler installation
Customer Service
Quality
Value
From quote to completion metro were professional, friendly and responded quickly. Details of what to expect throughout the process were given and met. Good communication throughout with work completed on schedule and following Covid guidance. Both Tom and Jorden were on time and happy to answer any questions and offer advice. Great service
Customer in West Yorkshire Posted on 18/10/2020 , work completed 15/10/2020
Can't fault them
Customer Service
Quality
Value
We've been paying other people a lot more for a lot less, trying to sort a problematic boiler but with no success. From Day 1 Metro Eco has been excellent: responsive, capable and interested in getting to the actual heart of the problem, not just coming out and charging too much. Michael has been out today and gone to great lengths to figure out what's been going wrong, all for a very fair price. I would thoroughly recommend the team at Metro Eco. Many thanks to all involved. Hannah G
Customer in West Yorkshire Posted on 16/10/2020 , work completed 16/10/2020
Excellent Company
Customer Service
Quality
Value
Excellent Company. Communications are very good, work is done efficiently and all is left clean and tidy. Would certainly recommend this company to anybody. Really impressed.
Customer in West Yorkshire Posted on 11/10/2020 , work completed 09/10/2020
Good reliable plumbers
Customer Service
Quality
Value
I have used Metro Eco for jobs both on business premises and at home, and they have always been helpful, reliable, easy to contact, and have invariably carried out works to a high standard, resolving complicated issues with multiple visits until the problem is solved. Recommended.
Customer in West Yorkshire Posted on 02/10/2020 , work completed 29/09/2020
Professional Work!
Customer Service
Quality
Value
Had 3 radiators re-fitted after first disastrous attempt by someone else. Did a fantastic job, professional, clean, knowledgeable and efficient. I'm only sad we didn't use Metro Eco first!! Will book our boiler in for a service now!
Customer in West Yorkshire Posted on 02/10/2020 , work completed 01/10/2020
Metro-Eco – trustworthy, reliable, excellent work
Customer Service
Quality
Value
Have used them for 20 years with unfailing good results. All their workers are pleasant and well-mannered. This time, called them because of a domestic boiler leak. 9 year old boiler needed replacing. As I am undergoing chemo- they regarded it as urgent and came two days later to do the work.
Customer in West Yorkshire Posted on 28/09/2020 , work completed 24/09/2020
Did exactly what was asked and within their predicted timeframe
Customer Service
Quality
Value
Replaced the existing gas boiler and installed two towel rails to replace existing radiators in two bathrooms. I chose Metro based on them being listed by Worcester Bosch as local installers and their Trusted Trader status. The work was carried out within the predicted timeframe of 8am to 3pm and the installation of the boiler and towel rails was neat and tidy. After two days the boiler developed an unusual fault and refused to operate but did not generate an error code. Metro attended the same day and having checked the fault to the boiler cured the fault by "rebooting" its electronics.
Customer in West Yorkshire Posted on 23/09/2020 , work completed 16/09/2020
Gas boiler service
Customer Service
Quality
Value
Metro put my boiler in for me and have serviced it for the past five years, reasonably priced , always very polite and always leave clean and tidy. Good company.
Customer in West Yorkshire Posted on 21/09/2020 , work completed 18/09/2020
Excellent service
Customer Service
Quality
Value
I experienced failure of power from the domestic fuse box. The Metro group was recommended by a busy electrician. A visit was arranged for the following day . Mark attended and when he he realised we needed help not an assessment he took it upon himself to resolve the problem the same day. After a visit to his supplier he replaced the neutral cables and power returned. He was cheerful and positive throughout. The invoice seems reasonable and I was grateful for the prompt service.
Customer in West Yorkshire Posted on 16/09/2020 , work completed 15/09/2020
Professional work completed with minimum fuss
Customer Service
Quality
Value
Initial impressions of Metro-Eco as a professional organisation were not wrong. From original quote process, through discussion of the best solution for replacing our 21 year old Worcester Bosch boiler, to final installation, their staff were helpful, courteous and knowledgable. Tom helped to determine the best replacement boiler for our needs, and Paul, Chris and Jordan installed the W/B 8000 Life 45kW boiler with the minimum of fuss and disruption. They even sent a builder round to repair the hole in the stone left by the old flue, which was again carried out to a high standard. Highly recommended, and they are also very competitive for price!
Customer in West Yorkshire Posted on 24/08/2020 , work completed 21/08/2020
Boiler Service
Customer Service
Quality
Value
Metro Eco came to service our boiler during the Covid 19 crisis. They were courteous and wore protective gear. They carried out the work quickly and to a good standard and sanitised thoroughly after the work was complete.
Customer in West Yorkshire Posted on 06/07/2020 , work completed 20/07/2006
New Boiler installation - an excellent service
Customer Service
Quality
Value
I initially got a quotation for this work in late 2019 but the covid-19 situation stopped me proceeding when planned. Unfortunately my boiler then failed in early April. I was extremely grateful that Metro Eco were able to install my new boiler within a week of my request given the present situation. The work was all carried out in a day and a half and was entirely in accordance with the quotation - the price was also in accordance with that quotation with no extra costs. The work consisted of the installation of a new Worcester Bosch combi boiler to provide domestic hot water and central heating. Central heating is mainly via underfloor heating with two first floor radiators. The work also involved the upgrading of the control systems for the underfloor heating to allow greater control of heating. The two engineers wore masks and dealt with social distancing very well. All relevant floors were protected throughout the work and the whole installation was carried out in an excellent manner. Decorations and finishes were all left in an unmarked condition. On completion I was given instruction on the operation of the boiler and of the Hive thermostat control unit. The whole process was hassle and problem-free and I would have absolutely no hesitation in recommending this company.
Customer in York Posted on 13/04/2020 , work completed 09/04/2020
Nice people to do business with
Customer Service
Quality
Value
Mark and his team from Metro did a good job testing and labeling all our circuits, including coming in at the weekend to avoid disturbing staff. Everyone behaved in a professional manner and was friendly and considerate to staff. Will happily continue to use as required, for any electrical work.
Customer in West Yorkshire Posted on 09/03/2020 , work completed 07/03/2020
Happy customer
Customer Service
Quality
Value
These guys fitted me a new combi-boiler on Monday. Turned up when they said they would, worked all day to get the job done and get me my heating up & running. Very professional. Job was quoted and price adhered to. Chris & Dave the lads who did the job were great, friendly & hardworking & cleaned up after themselves. Tom the guy who advised & quoted me also professional, friendly and super efficient at arranging the job to be done super quick. Highly recommended. Price also more than competitive.
Customer in West Yorkshire Posted on 26/02/2020 , work completed 24/02/2020
Excellent customer service
Customer Service
Quality
Value
A massive thanks to Metro eco for attending to my 88 year old disabled mother's boiler repair within a couple of hours of me ringing. The last time we needed a repair they were also able to squeeze her in same day. It's good to know we can rely on this company to provide such a caring service to the elderly.
Customer in West Yorkshire Posted on 24/02/2020 , work completed 24/02/2020
Replacement water cylinder
Customer Service
Quality
Value
Great communication, competitive quote, next day installation. All work carried out to satisfaction in time stated. Great installation, thorough explanation of system and left fully clean and functional. Highly recommended and would certainly use again.
Customer in West Yorkshire Posted on 06/02/2020 , work completed 04/02/2020
Absolutely fabulous
Customer Service
Quality
Value
I had a disabled toilet and a vanity unit with washbowl and new mixer tap fitted this morning. The lads who did the job were polite and courteous and did a fabulous job. Thankyou Metro Eco so very much I would recommend you to anyone!
Customer in West Yorkshire Posted on 18/10/2019 , work completed 18/10/2019
Great service
Customer Service
Quality
Value
Boiler service - spot on time, very polite, very professional. Left everything clean and tidy. Very comprehensive service.
John, West Yorkshire Posted on 30/08/2019 , work completed 30/08/2019
My review
Customer Service
Quality
Value
Prompt, friendly & professional.
Debbie, West Yorkshire Posted on 30/08/2019 , work completed 30/08/2019
Highly professional
Customer Service
Quality
Value
Installation of full gas CH system after taking out the old one. Included now boiler, radiator and pipes. Work carried out on schedule. Arrived every day prompt and worked full days until the job was finished. Highly professional work - high standards of expertise and customer service standards. Friendly, helpful, good communications and co operation. A pleasure to the crew in out house.
Christine, West Yorkshire Posted on 26/08/2019 , work completed 26/08/2019
My review
Customer Service
Quality
Value
Good and prompt service.
Anthony, West Yorkshire Posted on 19/08/2019 , work completed 19/08/2019
My review
Customer Service
Quality
Value
Installation of church heating system. Carried out on agreed date and estimate. All work carried out to specification and in a professional manner. All work carried out to specification and in a professional manner. Any problems dealt with promptly and to satisfaction. Friendly and courteous, taking the time to explain things and constant communication throughout.
Hazel, West Yorkshire Posted on 12/08/2019 , work completed 12/08/2019
12 month Boiler service
Customer Service
Quality
Value
The engineer arrive at the scheduled time, he was very pleasant & informative. The work was carried out efficiently. We have Used Metro for a number of year and will continue to do so.
Glen, West Yorkshire Posted on 27/07/2019 , work completed 26/07/2019
Prompt & Professional
Customer Service
Quality
Value
They serviced boiler in a professional & efficient manner. Arrived in given time slot.
James, West Yorkshire Posted on 26/07/2019 , work completed 26/07/2019
Prompt and professional
Customer Service
Quality
Value
Paul was great from the start - not only was he 15 minutes early, but he kept me in the loop throughout and was extremely patient with my lack of knowledge! Lovely service, efficient and friendly!
Hannah, West Yorkshire Posted on 22/07/2019 , work completed 22/07/2019
Prompt & professional.
Customer Service
Quality
Value
Neat & tidy, on time, low cost. All went to plan. Very professional.
Jacqueline, West Yorkshire Posted on 04/07/2019 , work completed 04/07/2019
My review
Customer Service
Quality
Value
Prompt & professional
Steven, West Yorkshire Posted on 26/06/2019 , work completed 26/06/2019
Total professionalism.
Customer Service
Quality
Value
I had my boiler power flushed, two new radiators fitted, thermostat valves and wireless thermostat. The guys worked hard and efficiently on what was a very complicated job. It took a few tweaks which were resolved straight away. The guys couldn't have been more helpful, courteous and tidy too!! I have used this company over the last three years and have always been satisfied with all work done.
Susan, West Yorkshire Posted on 17/06/2019 , work completed 17/06/2019
My review
Customer Service
Quality
Value
Good job. Done well by friendly fitter. Would use them again.
Harry, West Yorkshire Posted on 17/06/2019 , work completed 17/06/2019
Thorough and professional.
Customer Service
Quality
Value
Completed service in a thorough and professional manner. Identified problem with low gas pressure and initiated repair work by the gas network company.
Rod, West Yorkshire Posted on 13/06/2019 , work completed 13/06/2019
Good
Customer Service
Quality
Value
No problems at all. Everything was fine. Had to lend engineer socket set though.
Nigel, West Yorkshire Posted on 13/06/2019 , work completed 13/06/2019
Friendly & efficient
Customer Service
Quality
Value
Basic service, very friendly and efficient.
Emma, West Yorkshire Posted on 13/06/2019 , work completed 13/06/2019
Annual boiler service
Customer Service
Quality
Value
Excellent process prompt polite and very efficient. Explained what he was doing and gave me some very useful tips regarding the boiler operation. Many thanks
Customer in North Yorkshire Posted on 30/05/2019 , work completed 23/05/2019
Reliable, friendly & efficient.
Customer Service
Quality
Value
Friendly. Professional. Easy booking. Reliable. Clean.
Peter, West Yorkshire Posted on 21/05/2019 , work completed 21/05/2019
My review
Customer Service
Quality
Value
Great service, very professional
Simon, West Yorkshire Posted on 17/05/2019 , work completed 17/05/2019
Professional
Customer Service
Quality
Value
Very prompt and 8am, which was when they said they would arrive. Professional and tidy, polite. Went straight to work and seemed very thorough. It pleased me that one was an apprentice, so good to train the future generation. Efficient, highly recommend the company.
Anne, West Yorkshire Posted on 15/05/2019 , work completed 15/05/2019
Boiler installation and servicing
Customer Service
Quality
Value
Installed replacement boiler 2 years ago and now carried out two annual services. Professional, efficient and helpful. Can thoroughly recommend them.
Customer in West Yorkshire Posted on 14/05/2019 , work completed 14/05/2019
Helpful & polite
Customer Service
Quality
Value
Serviced boiler on annual visit, helpful & polite. Advised of potential problem with gas valve, & presented options for doing work how or at next service. Punctual & clear in their dealings with me.
Andrew, West Yorkshire Posted on 14/05/2019 , work completed 14/05/2019
Prompt & professional.
Customer Service
Quality
Value
First class in all respects. Thorough, on time, efficient, helpful & informative.
Paul, West Yorkshire Posted on 14/05/2019 , work completed 14/05/2019
My review
Customer Service
Quality
Value
Annual service.
Douglas, West Yorkshire Posted on 10/05/2019 , work completed 10/05/2019
Efficient.
Customer Service
Quality
Value
Polite, seemed efficient and respectful of our home.
Hazel, West Yorkshire Posted on 10/05/2019 , work completed 10/05/2019
My review
Customer Service
Quality
Value
Prompt and professional.
Geoffrey Marsden, West Yorkshire Posted on 09/05/2019 , work completed 09/05/2019
Very friendly and thoroughly professional
Customer Service
Quality
Value
Have just had a new boiler installed. Most impressed by all the contact I had with a number of different employees from Metro Eco throughout the whole process of initial quote, clarifications requested, installation and resolution of a query after installation. Quote was thorough and advice helpful. Surveyor diagnosed small fault with unvented cylinder and promised engineers would check it whilst installing boiler - which they did. Engineers arrived on the dot, worked hard all day, were approachable and cleaned up thoroughly. Builder made good the stonework (doing beautiful job) on same day. Rang Metro Eco several hours later (at 7pm on a Friday) having slightly misunderstood purpose of one of the lights on boiler and having also underestimated ambient temperature in house. Within 20 minutes I received a very friendly call back which patiently, step by step, put my mind completely at rest. And they were the cheapest of the 3 quotes !
Customer in West Yorkshire Posted on 29/04/2019 , work completed 26/04/2019
My review
Customer Service
Quality
Value
Prompt, professional and very satisfied.
Julie, West Yorkshire Posted on 29/04/2019 , work completed 29/04/2019
Great service.
Customer Service
Quality
Value
Carried out a new boiler replacement a little while ago. Top notch service. Recommended them to friends who are all happy with the work!
Emma, West Yorkshire Posted on 29/04/2019 , work completed 29/04/2019
Annual Boiler Service
Customer Service
Quality
Value
We have used Metro for 6 years +, Metro fitted our Boiler 6 years ago and have never had a moments trouble. Metro Service the boiler annually. They always book me in for a first appointment so that I can have the service before I set of for work. Very reliable professional business, They even take there rubbish away after a job. We would recommend to anyone and everyone.
Customer in West Yorkshire Posted on 20/04/2019 , work completed 18/04/2019
WF31EP
Customer Service
Quality
Value
I cannot fault this company in any way, they have serviced my new boiler for the last two years and must say they are very efficient and leave no mess what so ever. And the best thing I trust them without hesitation.
Customer in West Yorkshire Posted on 18/04/2019 , work completed 18/04/2019
My review.
Customer Service
Quality
Value
There were two of them who carried service out brilliantly. They explained everything about the boiler and how it works, as we have just moved into the house and I had no idea how it worked, also showed me how to work the remote. They were both fantastic in their job.
Anne, West Yorkshire Posted on 16/04/2019 , work completed 16/04/2019
Prompt and professional
Customer Service
Quality
Value
New boiler installed. Came at 8am as promised and the job finished at 3pm. Cleaned up well and holes filled in. Engineer explained the working of the boiler before he left. Very satisfied with service.
Roger, West Yorkshire Posted on 16/04/2019 , work completed 16/04/2019
Boiler service/gas hob removed
Customer Service
Quality
Value
Very friendly and professional work.
John, West Yorkshire Posted on 16/04/2019 , work completed 16/04/2019
Friendly Efficient Team
Customer Service
Quality
Value
Fitted in a boiler service at short notice. Friends and efficient service, as always/ Highly recommended.
Customer in West Yorkshire Posted on 12/04/2019 , work completed 12/04/2019
Excellent
Customer Service
Quality
Value
Excellent, punctual service, pleasant engineer. Excellent clear instructions, tidy.
Alan, West Yorkshire Posted on 12/04/2019 , work completed 12/04/2019
New boiler quote and installation
Customer Service
Quality
Value
Great service all around from start to finish. Quotation appointment was booked in for a time amenable to us to accommodate work commitments. Professional, detailed and thorough. Two options provided and explanation provided as to why they were slightly different ie, explanation of pro's and con's of different types of boilers. Once the selected quote was agreed, the job was booked in for a day convenient to us. The engineer arrived on time and was friendly and professional. Very detailed in the work he carried out and informative throughout the installation. The engineer set up the heating control system and cleaned up at the end of the day. Very impressed with the service and have since recommended Metro to two family members - both went on to use them for new boiler installations. Would highly recommend to all.
Customer in West Yorkshire Posted on 09/04/2019 , work completed 01/03/2019
Efficient friendly service.
Customer Service
Quality
Value
Our boiler was serviced with the usual friendly efficient service which we have come to expect from Metro eco.
Customer in West Yorkshire Posted on 04/04/2019 , work completed 04/04/2019
Highly recommend
Customer Service
Quality
Value
Very pleased with the installation the two men carried out, we are in our 80's they explained about the new boiler, made certain we understood. Left the room clean and tidy, also removed all waste. Would highly recommend Metro eco.
John William, West Yorkshire Posted on 01/04/2019 , work completed 01/04/2019
Speedy Service
Customer Service
Quality
Value
This was the first service of our boiler that was installed by Metro Eco in March 2018. We had noted a service code on the boiler prior to the visit which we reported and they ensured the engineer had the correct part to fit on the day meaning no follow up visits were needed. The engineer arrived in good time within the 2 hour slot we were given so there was no hanging around waiting. The work was completed in good time, the area left clean and tidy with the boiler working well. Good company, helpful and knowledgeable staff, definitely recommend.
Customer in West Yorkshire Posted on 22/03/2019 , work completed 04/03/2019
My review
Customer Service
Quality
Value
Prompt, polite, efficient.
Janice, West Yorkshire Posted on 18/03/2019 , work completed 18/03/2019
Prompt and professional
Customer Service
Quality
Value
Engineers arrived on time, very efficient, polite and helpful. All rubbish taken away and cleaned up, neat job.
David, West Yorkshire Posted on 18/03/2019 , work completed 18/03/2019
5 service
Customer Service
Quality
Value
The engineer arrived at the agreed time. He was polite and friendly and carried out the work in a professional manner. He was able to tell us why our heated towel rails were not working properly and made the appropriate adjustment. We were invoiced at the agreed price. This is the third time we have used Metro Eco and received the same excellent service.
Sandra, West Yorkshire Posted on 06/03/2019 , work completed 06/03/2019
Highly recommended
Customer Service
Quality
Value
Replaced my old boiler, the team were friendly, professional and cleaned up afterwards. Would definitely use again for any further work.
Kim, West Yorkshire Posted on 01/03/2019 , work completed 01/03/2019
Excellent service
Customer Service
Quality
Value
Annual boiler service, same man who fitted the boiler 2 years ago. Friendly and professional. He came on time and just got on with the job. Excellent service.
Nicola, West Yorkshire Posted on 22/02/2019 , work completed 22/02/2019
Prompt and efficient
Customer Service
Quality
Value
Our yearly boiler service, as always Paul from Metro Eco works efficiently. He's always polite and friendly, even in difficult circumstances (he had to park his van far away, as our road was closed.) Completely trust Metro Eco & wouldn't go anywhere else for my plumbing or electrical needs.
Laura, West Yorkshire Posted on 18/02/2019 , work completed 18/02/2019
Prompt & professional.
Customer Service
Quality
Value
Your engineer was courteous, clean & tidy in appearance& got down to the job with maximum speed & efficiency.
Philippa, West Yorkshire Posted on 18/02/2019 , work completed 18/02/2019
Annual Boiler Service
Customer Service
Quality
Value
This was my first service for our new boiler which was expertly fitted by Paul last February. It was Paul who came to perform the service and he was, as before, very polite and friendly and his work was quick and efficient. I would highly recommend Metro Eco, they are a friendly and honest local Huddersfield company and are very competitively priced.
Customer in West Yorkshire Posted on 15/02/2019 , work completed 14/02/2019
Efficient boiler service
Customer Service
Quality
Value
4th annual service since boiler installed in 2015. Arrived on time. No mess & all paperwork completed - very happy.
Paul, West Yorkshire Posted on 15/02/2019 , work completed 15/02/2019
Excellent Service
Customer Service
Quality
Value
Excellent service at a reasonable price. Had full central heating installation a number of years ago and since then they have serviced the boiler each year.
Customer in West Yorkshire Posted on 14/02/2019 , work completed 13/02/2019
Professional, prompt & polite.
Customer Service
Quality
Value
Engineer arrived early and completed the boiler service in a prompt manner. He was polite, professional and was courteous and worked cleanly and efficiently, explaining what he'd done afterwards. Highly recommended company.
Julie, West Yorkshire Posted on 01/02/2019 , work completed 01/02/2019
Good Service As Usual
Customer Service
Quality
Value
Just had my annual boiler service to comply with the makers warranty. The work was carried out speedily and efficiently by the engineer who arrived within the agreed time slot.
Customer in West Yorkshire Posted on 31/01/2019 , work completed 31/01/2019
All done to agreed plan.
Customer Service
Quality
Value
No problems at all, helpful and explained everything along the way. Job done very quickly and everything clean and tidy. If we had any problems he left his number to get in touch with him.
Sheila, West Yorkshire Posted on 28/01/2019 , work completed 28/01/2019
Professional & tidy
Customer Service
Quality
Value
Metro-Eco did a professional job on CH system. They were tidy and well mannered.
Sam, West Yorkshire Posted on 28/01/2019 , work completed 28/01/2019
Annual boiler service
Customer Service
Quality
Value
Just a boiler service this time but the workmen were just as courteous as ever They carried out the service with the usual efficiency and I would not hesitate to recommend the company.
Customer in West Yorkshire Posted on 22/01/2019 , work completed 18/01/2019
Efficient & polite
Customer Service
Quality
Value
I have used this company for 8/9 years, very efficient, always polite, leaves everything tidy. Would recommend to anybody. Nothing too much trouble.
Sandra, West Yorkshire Posted on 21/01/2019 , work completed 21/01/2019
Very good.
Customer Service
Quality
Value
Very good, very polite and very good at his job.
Alec, West Yorkshire Posted on 21/01/2019 , work completed 21/01/2019
Prompt boiler service
Customer Service
Quality
Value
Metro Eco was recommended by my Dad after they completed some work for him. They came to resolve an issue with our boiler last year and performed a full flush of the system. Since then, it has been worked as expected, and Metro Eco have been again this year to service the boiler. As always, they are prompt to arrive and undertake the work professionally.
Customer in South Yorkshire Posted on 20/01/2019 , work completed 17/01/2019
Excellence
Customer Service
Quality
Value
Two visits from same worker. Courteous, excellent worker in everyway. Jobs dealt with in a very efficient time worthy way. Well done!
Carole, West Yorkshire Posted on 20/01/2019 , work completed 20/01/2019
Efficient and quality as always
Customer Service
Quality
Value
Annual boiler service carried out professionally and efficiently as always and arrived right on time.
Customer in West Yorkshire Posted on 18/01/2019 , work completed 18/01/2019
Excellent service.
Customer Service
Quality
Value
Professional service - full boiler service. The engineers were on time, respectable and helpful. Did the job quickly and with good communication. Would definitely recommend.
Sarah, West Yorkshire Posted on 18/01/2019 , work completed 18/01/2019
Annual Boiler Service
Customer Service
Quality
Value
Paul Johnson carried out an annual service on our Worcester Bosch boiler on the day and time arranged. Paul was efficient and courteous as ever. Thanks again Paul!
Customer in West Yorkshire Posted on 17/01/2019 , work completed 17/01/2019
Efficient
Customer Service
Quality
Value
Prompt attendance, clean and efficient. Work completed satisfactorily and in good time. Extremely competent.
John, West Yorkshire Posted on 16/01/2019 , work completed 16/01/2019
Prompt and professional.
Customer Service
Quality
Value
Very efficient company. Pleasant workmen. Clean and tidy. Prompt arrival. Boiler service.
Michael, West Yorkshire Posted on 16/01/2019 , work completed 16/01/2019
Annual boiler service
Customer Service
Quality
Value
Very pleased with the annual boiler service. Was carried out in a very professional and prompt manner.
Customer in West Yorkshire Posted on 16/12/2018 , work completed 14/12/2018
Very prompt.
Customer Service
Quality
Value
Expert care, excellent job from start to finish, great workmanship, no mess left, did not know they had been. Would recommend to anyone!
David, West Yorkshire Posted on 11/12/2018 , work completed 11/12/2018
My review
Customer Service
Quality
Value
Arrived on time, polite, helpful.
Clarice, West Yorkshire Posted on 06/12/2018 , work completed 06/12/2018
Courteous and reliable
Customer Service
Quality
Value
MetroEco answered the phone promptly, attended when they said they would and did the work required at a good price. I have already arranged for them to do further work for me.
Customer in West Yorkshire Posted on 21/11/2018 , work completed 14/11/2018
Efficient
Customer Service
Quality
Value
They serviced my central heating boiler, they were efficient, polite and helpful.
Margaret, West Yorkshire Posted on 21/11/2018 , work completed 21/11/2018
Great customer service....
Customer Service
Quality
Value
I had a Worcester Bosch boiler fitted this week, despite being apprehensive about the disruption my fears were needless. Tom assessed the work and provided quotes without any hard sell techniques, he was a great ambassador for the company which helped in the decision making to award Metro eco the work. On the installation day Connor and Sam were a great team, keeping me updated on progress and discussing options to overcome minor issues. I have to compliment them on their professionalism and work ethic and despite this being my first experience of Metro eco, I wouldn't hesitate to recommend this company.
Customer in West Yorkshire Posted on 20/11/2018 , work completed 16/11/2018
Boiler service
Customer Service
Quality
Value
Always on time, polite and check everything thoroughly. The company is very efficient and I highly recommend them.
Sandie, Lancashire Posted on 19/11/2018 , work completed 19/11/2018
Annual Boiler Service
Customer Service
Quality
Value
Work carried out effectively and cleanly. Arrived on time and was most courteous and friendly. No negative issues.
Customer in West Yorkshire Posted on 14/11/2018 , work completed 13/11/2018
Annual Boiler and Unvented Hot water service
Customer Service
Quality
Value
This company was easy to find and quick to book in with who accommodated any changes made. The price was told to me upfront. The gentleman arrived on time and made a very clean and quick job. Showed myself a common fault and how to fix it. No pressure sales or anything of the sort. Full recommendation.
Customer in West Yorkshire Posted on 14/11/2018 , work completed 14/11/2018
Prompt and professional
Customer Service
Quality
Value
First year service to gas boiler under warranty. Engineer arrived exactly at agreed time. Very clean and efficient work. Certainly will use again.
David, West Yorkshire Posted on 09/11/2018 , work completed 09/11/2018
Very prompt and efficient.
Customer Service
Quality
Value
Metro have consistently impressed with their service - unusually excellent! I just hope they managed to maintain this high standard.
Bob, West Yorkshire Posted on 09/11/2018 , work completed 09/11/2018
Prompt and professional.
Customer Service
Quality
Value
Sam and Connor arrived promptly at 8:30 to install my new boiler, and from arriving to leaving they were very professional, polite and efficient, and did an excellent job of installing my boiler.
Linda, West Yorkshire Posted on 09/11/2018 , work completed 09/11/2018
Excellent service
Customer Service
Quality
Value
Excellent service carried out by a very competent engineer who explained questions I had on the setting and operation of thermostat.
David, West Yorkshire Posted on 07/11/2018 , work completed 07/11/2018
Polite & professional
Customer Service
Quality
Value
My boiler was serviced by Metro in November 2018. The man who came was polite and professional. Since my boiler was only three years old the outcome was that it was in perfect working order. At least I know that now!
Val, West Yorkshire Posted on 06/11/2018 , work completed 06/11/2018
Prompt, courteous and professional.
Customer Service
Quality
Value
Worked hard and fast, very aware they are in a private house. Incredibly polite.
Elizabeth, West Yorkshire Posted on 01/11/2018 , work completed 01/11/2018
Efficient, friendly Boiler Service.
Customer Service
Quality
Value
My annual boiler service was carried out at the agreed time and date. The Engineer was friendly and carried out the service efficiently leaving the boiler and surrounding area clean and tidy.
Rodney Kaye Posted on 30/10/2018 , work completed 30/10/2018
Service my gas appliance.
Customer Service
Quality
Value
Your work people are very pleasant and they carry out their work very well. I had my gas fire, boiler and the hob serviced. He also checked my upstairs hot water taps because they kept banging and cutting off, but when the gentlemen was here it would not do it but he explained what it could be and I was very grateful about that.
Jane, West Yorkshire Posted on 25/10/2018 , work completed 25/10/2018
My review
Customer Service
Quality
Value
Engineer arrived on time, fitted batteries as required, reset timer and clock for me, answered all my questions I had. Was clean and tidy. Did service as requested.
Christopher, West Yorkshire Posted on 25/10/2018 , work completed 25/10/2018
Prompt & efficient.
Customer Service
Quality
Value
Work was carried out as agreed. Have used this company before and as always the work was done very efficiently.
Dulcie, West Yorkshire Posted on 24/10/2018 , work completed 24/10/2018
Prompt and professional
Customer Service
Quality
Value
Put in boiler three years ago and we have it serviced every year. Always let me know when it is due and what time to expect them. Always on time and very professional and friendly.
Susan, West Yorkshire Posted on 19/10/2018 , work completed 19/10/2018
Annual Service 18/10/2018
Customer Service
Quality
Value
Courteous and efficient engineer. Phone call to advise of arrival time. Excellent service, what more can one want.
What?? Posted on 18/10/2018 , work completed 18/10/2018
Prompt and professional.
Customer Service
Quality
Value
Arrived on time, very polite, carried out service on the boiler. Clean worker.
K, North Yorkshire Posted on 18/10/2018 , work completed 18/10/2018
Very efficient.
Customer Service
Quality
Value
Annual boiler service, very tidy and professional. Engineer called prior to arrival. He also provided additional advice on water pressure problems, tested the pressure and identified a problem which I can now get resolved. I would highly recommend Metro Eco.
David, West Yorkshire Posted on 17/10/2018 , work completed 17/10/2018
Very professional
Customer Service
Quality
Value
Very polite and very good service.
Noreen, West Yorkshire Posted on 15/10/2018 , work completed 15/10/2018
Excellent Service Always
Customer Service
Quality
Value
Recently booked a gas boiler service at a time that suited me. The service itself was efficiently done with no fuss or mess. Service engineer was very knowledgeable and friendly. I have used Metro a number of times; they fitted the gas boiler, replaced my consumer fuse box, fitted new kitchen sink taps and plumbed in my washing machine. I would never hesitate to call upon Metro for any electrical, plumbing or gas work.
Dave Land Posted on 11/10/2018 , work completed 11/10/2018
Professional and efficient
Customer Service
Quality
Value
Metro Eco carried out a scheduled service on my boiler. The plumber arrived at the agreed time and carried out the work planned in a professional and efficient manner. Very pleased with the service provided.
Carol, West Yorkshire Posted on 11/10/2018 , work completed 11/10/2018
Prompt, professional and personable
Customer Service
Quality
Value
Replaced previous cast-iron boiler with a Worcester replacement. Carried out all external & internal work very skilfully and in some cases in very limited space. Left the site very clean & tidy. Explained all the aspects of the new boiler.
John, West Yorkshire Posted on 09/10/2018 , work completed 09/10/2018
First annual service
Customer Service
Quality
Value
Arrived on time and worked quietly and efficiently. I am very satisfied - but that is what I have come to expect with Metro Eco.
Makeham Posted on 01/10/2018 , work completed 01/10/2018
Annual service to comply with warranty - excellent service
Customer Service
Quality
Value
Very good service - came when they said they would. Found a fly in the ointment - literally. There were a couple of flies in the condensate trap which partially obstructed the flow, but they sorted that out.
Roger D Posted on 19/09/2018 , work completed 19/09/2018
My review
Customer Service
Quality
Value
Excellent service.
Sean, West Yorkshire Posted on 19/09/2018 , work completed 19/09/2018
My review
Customer Service
Quality
Value
Very prompt and skilful.
Peter, West Yorkshire Posted on 17/09/2018 , work completed 17/09/2018
Excellent service
Customer Service
Quality
Value
Technician arrived on time, did a good job and left property clean and tidy. What more can you ask for?
Tony, West Yorkshire Posted on 14/09/2018 , work completed 14/09/2018
Excellent service start to finish
Customer Service
Quality
Value
We needed to have a boiler replaced before winter. I emailed the company & received a phone call within the hour to arrange a visit. Tom explained really clearly about which boilers were suitable for our house. We arranged a day for the work to commence. The two fitters arrived on time. They were friendly, tidy, professional & efficient & cleaned up afterwards. They sorted out all the paperwork for (***) the warranty with the manufacturer.
Gareth, West Yorkshire Posted on 07/09/2018 , work completed 07/09/2018
Satisfied
Customer Service
Quality
Value
This was my annual boiler & gas fire service. Engineer was prompt and pleasant. Everything was done quietly, efficiently and thoroughly. I am totally satisfied.
Enid, West Yorkshire Posted on 07/09/2018 , work completed 07/09/2018
Very professional.
Customer Service
Quality
Value
Very good service. Everyone I dealt with were friendly, helpful and professional.
Sue, West Yorkshire Posted on 31/08/2018 , work completed 31/08/2018
My review
Customer Service
Quality
Value
Arrived promptly at arranged time, worked diligently, thorough, polite & explaining what they were doing, described clearly operation. Cleaned up when finished and left everything in order.
Donald, West Yorkshire Posted on 30/08/2018 , work completed 30/08/2018
Excellent
Customer Service
Quality
Value
Metro Eco delivered everything they said they would with my new boiler - very happy - thank you.
Kate, West Yorkshire Posted on 28/08/2018 , work completed 28/08/2018
Thoroughly professional
Customer Service
Quality
Value
Having moved house recently we needed several jobs to be done. Our initial internet enquiry was answered immediately and appointments for quotes were arranged promptly. We had replacement spotlights fitted in our bathroom, a lighting transformer replaced, the boiler and two gas fires checked and serviced, and the boiler replaced. All of this was completed within a week of our first enquiry by cheerful and courteous professionals who gave clear explanations of necessary operating instructions and left the house clean and tidy. We would recommend this company wholeheartedly and would not hesitate to use them again.
Claire Norris Posted on 15/08/2018 , work completed 15/08/2018
Excellent in every way
Customer Service
Quality
Value
This company stands out as excellent in everyway from first contact. Outside light fitted. All the employees who worked for me are highly skilled, polite and efficient. A credit to the business owner. All work/estimate & invoice were carried out on time and within budget.
Robert, West Yorkshire Posted on 15/08/2018 , work completed 15/08/2018
My review
Customer Service
Quality
Value
New boiler installed within time scale quoted. Radiators finished and system commissioned. Reliability of system will be judged over coming years.
Graham, West Yorkshire Posted on 13/08/2018 , work completed 13/08/2018
Efficient service
Customer Service
Quality
Value
fast and efficient service. Arriving promised dates and on time. Men worked non stop in extremely hot weather. No hesitation in recommending to friends.
Susan, West Yorkshire Posted on 13/08/2018 , work completed 13/08/2018
Prompt and professional
Customer Service
Quality
Value
Have worked with Metro for a number of years and found them to be very punctual and the job is done to a high standard. Any issues with jobs are dealt with straight away. The workers are polite and friendly and understand the type of clients and issues they have.
Mich, West Yorkshire Posted on 01/08/2018 , work completed 01/08/2018
Boiler installation and repairing of water pipe.
Customer Service
Quality
Value
I found all members of staff friendly, professional, knowledgeable and respectful. Got a very complex job done efficiently and tidied up well afterwards. Outstanding job, thank you.
Which? Trusted Traders Consumer Posted on 21/07/2018 , work completed 21/07/2018
Very efficient and professional.
Customer Service
Quality
Value
My experience started with a visit from Tom who advised and explained things in a clear, concise way and made recommendations to suit my budget. He went out of his way to source information for some additional work that I decided to have done. I was very impressed with his choices and advice. The work was undertaken by Conner and Sam who were very friendly and professional. They were very punctual and gave me regular updates on their progress. An unexpected problem arose but we were able to discus a solution which was suitable to me. They worked very professionally and cleaned up after themselves as they went along. On completion of the work Conner explained the new boiler and heater operational instructions, the care plan and aftercare details in a clear un-rushed way and took time to answer my questions. I am genuinely delighted with my dealings with Metro Eco and I have no hesitation in recommending them.
Gordon Pettit Posted on 19/07/2018 , work completed 19/07/2018
Excellent job - well done.
Customer Service
Quality
Value
I am most impressed with the work Metro did, putting in my new bathroom, good workers, no stopping for drinks or tea or quick cigarette, punctual, pleasant and most helpful. Would certainly recommend this firm. Excellent job - well done.
Margaret, West Yorkshire Posted on 04/06/2018 , work completed 04/06/2018
Excellent in every way
Customer Service
Quality
Value
New boiler fitted recently. All went smoothly-very professional and well organised. Job done in half a day and it was lowest of 3 quotes ! John B 28-5-2018
Beevers Posted on 30/05/2018 , work completed 30/05/2018
The Extra Mile
Customer Service
Quality
Value
Metro Eco has been our go-to electrician for 30 + years. They've kept us up and running in this old house, they've been cheerful and pleasant and very competent. They charge a fair price. I would recommend them to anyone.
Denise B Posted on 25/05/2018 , work completed 25/05/2018
Highly Recommended !! :D Great Work
Customer Service
Quality
Value
Brilliant customer service ! Tom was great at making sure i understood what i was paying for, gave me a great and reasonable price for a new boiler and installation. Fitter was absolutely brilliant, grafted all day and made sure the job was completed to a high standard leaving the house Spotless ! Highly recommend these guys : ) Thanks !
Emma R Posted on 25/05/2018 , work completed 25/05/2018
Excellent work could not be bettered
Customer Service
Quality
Value
Although I had an old gas boiler, I had a repair contract with with a National Company for parts and labour repairs. However having waited for nearly eleven days without hot water I contacted Metro Eco. Did an online estimate which was so easy I then spoke to Tom and arranged an appointment for 10 April. Tom duly arrived on time examined work to be carried out. The following day, Paul the engineer arrived and fitted the new boiler. His work was to the highest standard. On completion everything was taken away, my garage was swept out and we were up and running. I would have no hesitation in recommending Metro Eco as they did a fantastic job.
neilnuttall Posted on 17/04/2018 , work completed 17/04/2018
Excellent Job
Customer Service
Quality
Value
Excellent job, pleasant lads, left no mess. Just got to come back and finish the flu outside. Came back as promised and finished the flu.
Ian, West Yorkshire Posted on 16/04/2018 , work completed 16/04/2018
Good job
Customer Service
Quality
Value
A good job completed on time by a good team.
Garry, West Yorkshire Posted on 12/04/2018 , work completed 12/04/2018
Great job 5 star
Customer Service
Quality
Value
Yes I would recommend this trader.
Marlene, West Yorkshire Posted on 04/04/2018 , work completed 04/04/2018
Great job 5 star
Customer Service
Quality
Value
Yes I would recommend this trader.
Marlene, West Yorkshire Posted on 04/04/2018 , work completed 04/04/2018
Very thorough job
Customer Service
Quality
Value
Came to service boiler, efficient & clean workman. Had to call back due to pressure fault. Re-assured & came promptly to try to resolve the problem. In my contact with the office & the engineer they went out of the way to provided an efficient & safe service.
Anne, West Yorkshire Posted on 03/04/2018 , work completed 03/04/2018
Very thorough job
Customer Service
Quality
Value
Came to service boiler, efficient & clean workman. Had to call back due to pressure fault. Re-assured & came promptly to try to resolve the problem. In my contact with the office & the engineer they went out of the way to provided an efficient & safe service.
Anne, West Yorkshire Posted on 03/04/2018 , work completed 03/04/2018
Excellent service
Customer Service
Quality
Value
Phoned up Metro Electrical 26.03.18 to arrange new boiler fitting and was offered the following day. Prompt service, tidy, professional contractor.
Joanne, West Yorkshire Posted on 27/03/2018 , work completed 27/03/2018
Fitted new Intergas boiler - One of the best I've dealt with on a house where a lot needed doing
Customer Service
Quality
Value
I moved to the area in October and discovered a lot more needed doing than I'd expected although a boiler replacement was expected. I've learnt a lot - one thing being many traders don't provide quotes the promise, don't do what they say, and don't do it when they say they will. Metro Eco on the other hand provided the quote on the day they said, worked with me to make the work possible, and did it when they said they would. This involved removing two old boilers and installing one (excellent) Intergas combi boiler (HRE 36/40) in a different location. The team worked hard, kept everything clean and were great to deal with. They completed the work on schedule, helped crack a few related issues and later returned to adjust a few things. I've delayed writing this for a couple of months just to make sure everything has bedded in properly, and it has. They were not my lowest quote, but they had experience with my choice of boiler and control system. Bottom line is I would thoroughly recommend them and in my view Intergas boilers, even though not well known, are well worth considering. Thanks guys!
Trevor Posted on 23/03/2018 , work completed 23/03/2018
Superb from Start to Finish
Customer Service
Quality
Value
Very likeable, knowledgeable, polite and helpful from quote to payment. Excellent standard of installation by Paul's crew.
Paul, West Yorkshire Posted on 19/03/2018 , work completed 19/03/2018
My review
Customer Service
Quality
Value
Great, Professional Work
Ashley, West Yorkshire Posted on 16/02/2018 , work completed 16/02/2018
Job well done
Customer Service
Quality
Value
Highly recommended. Fast, efficient service, fitted our boiler 3 days before Christmas where no other company would fit. While new year juggled his work around to fit us in. Will use them again.
Julie, West Yorkshire Posted on 14/02/2018 , work completed 14/02/2018
Good service as usual
Customer Service
Quality
Value
Engineer arrived at the time agreed and carried out the work in an efficient manner. Highly recommended.
Neil, West Yorkshire Posted on 07/02/2018 , work completed 07/02/2018
Great Job Done!
Customer Service
Quality
Value
The serviceman arrived on time. He serviced the boiler very quickly. Very happy with service, thank you.
Amanda, West Yorkshire Posted on 07/02/2018 , work completed 07/02/2018
Brilliant
Customer Service
Quality
Value
Quick, clean and efficient.
Geoffrey, West Yorkshire Posted on 07/02/2018 , work completed 07/02/2018
Boiler service
Customer Service
Quality
Value
Arrived early. Clean & efficient. Will use again.
Pauline, West Yorkshire Posted on 06/02/2018 , work completed 06/02/2018
Delivered what they promised
Customer Service
Quality
Value
From excellent advice on quotation to efficient installation all done as promised and on dates agreed, courteous and well informed staff.
Nicholas, West Yorkshire Posted on 06/02/2018 , work completed 06/02/2018
Excellent job
Customer Service
Quality
Value
Excellent. The engineer never stopped for food or a drink which he should have done! Very polite but friendly, professional & focused on the job with no unnecessary chat.
Pauline, West Yorkshire Posted on 05/02/2018 , work completed 05/02/2018
My review
Customer Service
Quality
Value
Boiler service.
Milda, West Yorkshire Posted on 31/01/2018 , work completed 31/01/2018
My review
Customer Service
Quality
Value
Prompt and Professional.
Oliver, West Yorkshire Posted on 31/01/2018 , work completed 31/01/2018
Service
Customer Service
Quality
Value
Good job!
Phillip, West Yorkshire Posted on 30/01/2018 , work completed 30/01/2018
Excellent srvices
Customer Service
Quality
Value
Metro Eco Ltd have done various jobs for me over the years, from intalling boilers to smaller jobs around the house. I am alway happy with the work and will continue to be a loyal customer. Highly recommended!
Roy, West Yorkshire Posted on 29/01/2018 , work completed 29/01/2018
Brilliant!
Customer Service
Quality
Value
We had a new boiler fitted along with LPG gas change-over valve, tap and radiator thermostat. Superb service; professional, arrived on time; carried out all works to the highest standards; cleaned up after themselves and handed over. We are delighted with the results. Really friendly team who took the time to create a lasting impression. We will most definitely be calling on them again.
Stephen Southern Posted on 28/01/2018 , work completed 28/01/2018
Courteous and professional
Customer Service
Quality
Value
Friendly, efficient and professional job for annual service on pub boiler, thank you Paul!
Chris, West Yorkshire Posted on 18/01/2018 , work completed 18/01/2018
Professional job
Customer Service
Quality
Value
Excellent service, efficient, very helpful and prompt.
Claire, West Yorkshire Posted on 21/12/2017 , work completed 21/12/2017
Excellent job, professional, friendly, prompt, helpful.
Customer Service
Quality
Value
Professional, reliable company. Friendly engineer, very helpful and professional. Have recommended Metro to others.
Sally, West Yorkshire Posted on 20/12/2017 , work completed 20/12/2017
Really Impressed
Customer Service
Quality
Value
Metro Eco have just fitted a new boiler in our house and I have to say I've been impressed with the company from start to finish. We got a number of companies to quote for the job and although not the cheapest, we went with Metro Eco on the basis that they were the most thorough and gave us the most confidence in the job that would be done. On the day of the boiler fitting the team were a little bit late due to traffic (but had the courtesy to call and let me know) and then did a thoroughly professional job, fitting the boiler in one day as promised.
Mark T Posted on 14/12/2017 , work completed 14/12/2017
Prompt & professional
Customer Service
Quality
Value
As last year, Metro Eco Ltd provided an excellent service and installation previously.
Michael, West Yorkshire Posted on 07/12/2017 , work completed 07/12/2017
arrived on time
Customer Service
Quality
Value
Arrived on time-worked cleanly-friendly service, no problems
Donald, West Yorkshire Posted on 29/11/2017 , work completed 29/11/2017
Prompt and professional
Customer Service
Quality
Value
Metro team of workers are always prompt and professional in their work, I have found.
Marian, West Yorkshire Posted on 28/11/2017 , work completed 28/11/2017
Prompt and professional
Customer Service
Quality
Value
The engineer was very polite and professional.
Donald, West Yorkshire Posted on 28/11/2017 , work completed 28/11/2017
Good Job prompt Service
Customer Service
Quality
Value
Very good service. Came before estimated time, would recommend them.
Yvonne, West Yorkshire Posted on 27/11/2017 , work completed 27/11/2017
Excellent service
Customer Service
Quality
Value
The plumbers were on time, completed the boiler service efficiently and were very pleasant during the job.
Stephen, West Yorkshire Posted on 13/11/2017 , work completed 13/11/2017
My review
Customer Service
Quality
Value
A painless experience, with a job completed successfully with minimum disruption by a competent tradesman, with good communication.
Peter, West Yorkshire Posted on 08/11/2017 , work completed 08/11/2017
Excellent job
Customer Service
Quality
Value
The engineer was on time and was neat, tidy and personable. He did a very professional job and left having tidied up and explained how to work the system. Excellent service.
Rodney, West Yorkshire Posted on 20/10/2017 , work completed 20/10/2017
Good job
Customer Service
Quality
Value
Arrived on time, pleasant chap. Efficient & polite.
Richard, West Yorkshire Posted on 19/10/2017 , work completed 19/10/2017
Prompt & professional, top class job
Customer Service
Quality
Value
After having a new central heating boiler fitted by Metro Eco Ltd and experiencing the attention to detail and quality of workmanship I now use Metro-Eco for all my plumbing needs. Just had a new kitchen mixer tap fitted, again, prompt and professional. All left clean and tidy. I have no hesitation in recommending.
Stuart, West Yorkshire Posted on 16/10/2017 , work completed 16/10/2017
Thorough & efficient job
Customer Service
Quality
Value
Metro Eco Ltd carried out yearly boiler service (after 2nd year following installation) The engineer was polite, took his time to test and check and answered a couple of queries we had with clarity, demonstrating knowledge and expertise and left the kitchen tidy.
Which? Trusted Traders Consumer Posted on 13/10/2017 , work completed 13/10/2017
Excellent service
Customer Service
Quality
Value
Have always been extremely satisfied with work done by trader. Prompt, professional, clean and tidy. Have complete confidence in them and would recommend.
Jane, West Yorkshire Posted on 12/10/2017 , work completed 12/10/2017
My review
Customer Service
Quality
Value
Quick & efficient
Jacqueline, West Yorkshire Posted on 12/10/2017 , work completed 12/10/2017
Boiler service.
Customer Service
Quality
Value
Amazingly polite workman, who checked why one of my radiators wasn't working even though it wasn't part of the service. Really helpful and felt safe having him in the house - he even asked if it was ok to go upstairs and check the system.
Which? Trusted Traders Consumer Posted on 02/10/2017 , work completed 02/10/2017
Excellent job
Customer Service
Quality
Value
The plumber (Paul) arrived on time, explained what he would be doing and worked hard all day. Excellent professional finish, despite a couple of unexpected setbacks, left the house clean and tidy. Highly recommended.
Anthony, West Yorkshire Posted on 26/09/2017 , work completed 26/09/2017
Excellent service
Customer Service
Quality
Value
Annual service carried out politely, cleanly with no disruption on boiler.
Christopher, West Yorkshire Posted on 13/09/2017 , work completed 13/09/2017
Prompt and Professional
Customer Service
Quality
Value
Always on time, fast efficient service and will use again.
Sue, West Yorkshire Posted on 13/09/2017 , work completed 13/09/2017
Excellent Service and Workmanship
Customer Service
Quality
Value
Getting a quote was prompt and very informative. The installer was polite and of pleasant personality. He came on time, worked without break and caused virtually no interruption to our domestic routine. The quality of his work was first class. We had expected a stressful day but thanks to the attitude and workmanship of the installer the whole enterprise was trouble free and in all respects a very satisfying experience.
Which? Trusted Traders Consumer Posted on 12/09/2017 , work completed 12/09/2017
Excellent + very friendly
Customer Service
Quality
Value
Very informative and friendly worker.
Sean, West Yorkshire Posted on 08/09/2017 , work completed 08/09/2017
Excellent Work
Customer Service
Quality
Value
Excellent work once again.
Stephen, West Yorkshire Posted on 31/08/2017 , work completed 31/08/2017
Reliable and helpful
Customer Service
Quality
Value
A very good experience. Always on time, reliable & helpful.
Deborah, West Yorkshire Posted on 15/08/2017 , work completed 15/08/2017
Excellent, great job.
Customer Service
Quality
Value
On time to do work what was needed to be done. Engineer was very polite and tidy and got on with the job. Excellent service. Great company.
Peter, West Yorkshire Posted on 27/07/2017 , work completed 27/07/2017
Great job, very professional
Customer Service
Quality
Value
Can't speak too highly of Paul and the work and information he gave.
David, West Yorkshire Posted on 07/07/2017 , work completed 07/07/2017
Very good
Customer Service
Quality
Value
Very good.
Jackie, West Yorkshire Posted on 07/07/2017 , work completed 07/07/2017
Always reliable
Customer Service
Quality
Value
The boiler they fitted had it's first annual service. They were prompt, efficient and did an excellent job.
Hazel, West Yorkshire Posted on 05/07/2017 , work completed 05/07/2017
Super upgrade
Customer Service
Quality
Value
Great job thanks, attention to detail first class. Would recommend!
David, West Yorkshire Posted on 28/06/2017 , work completed 28/06/2017
Excellent service.
Customer Service
Quality
Value
We had two combi boilers replaced within two weeks of obtaining a quotation. The job was completed in a day. The installers were courteous, efficient, and extremely competent. Good price as well! Highly recommended.
Chris, West Yorkshire Posted on 23/06/2017 , work completed 23/06/2017
Job well done
Customer Service
Quality
Value
From the initial survey and cost estimate to carrying out and completing the job the Metro Eco team showed great professionalism. They took all our requirements into consideration, worked in a very tidy manner. They worked exactly to their plan, starting and finishing on time. The final installation looks and performs great.
Roderick, West Yorkshire Posted on 20/06/2017 , work completed 20/06/2017
Highly recommended
Customer Service
Quality
Value
Great job, five star service. Will recommend. Quality boiler installation, professional from first call to finished clean. Leaving us with a good feel good factor having choose Metro Eco Ltd.
Which? Trusted Traders Consumer Posted on 18/06/2017 , work completed 18/06/2017
Excellent service and standard
Customer Service
Quality
Value
Metro carried out central heating and boiler installation, full electrical rewire and fitted a new kitchen for us. The same high standard of work, professionalism, good humour and excellent communication was maintained by everyone who worked on the project. The work was carried out on time, to the agreed price and to the standard we expected. We were pleasantly surprised by the lack of disruption despite the scale of the work, and the efficient way all mess was cleaned and vacuumed away at the end of each day. They were also very prompt at answering phone and email queries and liaising with the various teams to ensure that everything ran smoothly throughout the project. We wouldn't hesitate to use Metro again and to recommend them to others.
Christina Posted on 16/06/2017 , work completed 16/06/2017
Efficient & professional
Customer Service
Quality
Value
First annual service of WB boiler carried out efficiently. Issue with valve identified & notified to WB who arranged call out. All done with good humour & professional attitude. Excellent service than initial fitters to present day.
S, West Yorkshire Posted on 15/06/2017 , work completed 15/06/2017
Efficient & courteous
Customer Service
Quality
Value
All the work was carried out efficiently and the fitters were courteous and felt things tidy.
Kiki, West Yorkshire Posted on 09/06/2017 , work completed 09/06/2017
Prompt and professional
Customer Service
Quality
Value
Polite. Efficient. Helpful. Informative. Good value.
E, West Yorkshire Posted on 25/05/2017 , work completed 25/05/2017
Really happy
Customer Service
Quality
Value
Really happy with the service provided.
Emma, West Yorkshire Posted on 24/05/2017 , work completed 24/05/2017
Prompt & professional
Customer Service
Quality
Value
Paul was very good, nice manners and efficient.
June Sandra, West Yorkshire Posted on 19/05/2017 , work completed 19/05/2017
Excellent work
Customer Service
Quality
Value
Quick response. Clear and helpful quote. Work carried out promptly and efficiently.
Michael, West Yorkshire Posted on 09/05/2017 , work completed 09/05/2017
Service
Customer Service
Quality
Value
Good service as usual.
Maeve, West Yorkshire Posted on 28/04/2017 , work completed 28/04/2017
My review
Customer Service
Quality
Value
Good job, fair price.
Gordon, West Yorkshire Posted on 28/04/2017 , work completed 28/04/2017
Efficient and professional
Customer Service
Quality
Value
Obtain a quotation for new BLR system, Metro advised our current shower was not compatible, but they could fit a new shower. The engineers turned up on time to carry out installation plus one electrician and plumber to fix new shower. Work completed on time to an excellent standard. They even vacuumed up and left us as they found us. Brilliant job.
Keith, West Yorkshire Posted on 21/04/2017 , work completed 21/04/2017
Excellent job.
Customer Service
Quality
Value
The engineer was prompt, very pleasant and very efficient at his job. Prompt, efficient, pleasant and polite - 10/10.
Margaret, West Yorkshire Posted on 13/04/2017 , work completed 13/04/2017
Brilliant job
Customer Service
Quality
Value
Extremely happy with every part of this job. Apart from a small piece of wall papering, and that was due to existing wall thermostat being slightly bigger than the new one. You cannot tell they have been. Will not only recommend, I will highly recommend. Brilliant all round. Couldn't be any better no mess at all. 11/10.
Keith, West Yorkshire Posted on 04/04/2017 , work completed 04/04/2017
Brilliant job
Customer Service
Quality
Value
Arrived on time, polite and professional recommend Metro.
Erna, West Yorkshire Posted on 31/03/2017 , work completed 31/03/2017
My review
Customer Service
Quality
Value
Satisfactory.
Which? Trusted Traders Consumer Posted on 21/03/2017 , work completed 21/03/2017
My review
Customer Service
Quality
Value
Very happy.
Anonymous Posted on 17/03/2017 , work completed 17/03/2017
Quick and efficient
Customer Service
Quality
Value
Done well, quickly and efficiently. Many thanks.
Mary, West Yorkshire Posted on 10/03/2017 , work completed 10/03/2017
Quality Services
Customer Service
Quality
Value
Quality services.
Which? Trusted Traders Consumer Posted on 10/03/2017 , work completed 10/03/2017
Very happy
Customer Service
Quality
Value
Very happy
John, West Yorkshire Posted on 10/03/2017 , work completed 10/03/2017
Really helpful
Customer Service
Quality
Value
Really helpful and informative.
G, West Yorkshire Posted on 09/03/2017 , work completed 09/03/2017
Very good
Customer Service
Quality
Value
Very very good.
G, West Yorkshire Posted on 28/02/2017 , work completed 28/02/2017
Very satisfied
Customer Service
Quality
Value
Very satisfied with everything. Thank you.
Lisa, West Yorkshire Posted on 23/02/2017 , work completed 23/02/2017
Excellent
Customer Service
Quality
Value
Excellent & efficient from start to finish.
Julie, West Yorkshire Posted on 23/02/2017 , work completed 23/02/2017
Very happy
Customer Service
Quality
Value
On time, courteous and professional. Very happy with result.
Steve, West Yorkshire Posted on 22/02/2017 , work completed 22/02/2017
Excellent job
Customer Service
Quality
Value
Excellent job, explained fully what was being done.
Janet, West Yorkshire Posted on 21/02/2017 , work completed 21/02/2017
Excellent
Customer Service
Quality
Value
Excellent throughout. The introductory process was very professional and explained all of the options. The engineer was excellent. He fitted the system quickly and gave us lots of information on how to use it.
Ken, West Yorkshire Posted on 21/02/2017 , work completed 21/02/2017
Very satisfactory - hardworking &
Customer Service
Quality
Value
Very satisfactory - hardworking & came back when a small problem.
Richard, West Yorkshire Posted on 17/02/2017 , work completed 17/02/2017
Great work
Customer Service
Quality
Value
Great work, really pleased with the efficiency, help, friendliness of the team when answering questions about the work. Tidy for workmen.
A, West Yorkshire Posted on 16/02/2017 , work completed 16/02/2017
My review
Customer Service
Quality
Value
First class work.
P, West Yorkshire Posted on 15/02/2017 , work completed 15/02/2017
My review
Customer Service
Quality
Value
Very tidy. Kept informed during work. Polite, worked hard on one/two of coldest days this winter. Overcame one/two problems, dealing with them well. E.g. renew pipework to new boiler position (impressed)
L, West Yorkshire Posted on 14/02/2017 , work completed 14/02/2017
My review
Customer Service
Quality
Value
Extremely happy! Fantastic, prompt service, very friendly, competent staff/engineer. Cleaned all mess and thoroughly explained all functions of boiler. Very much impressed.
A, West Yorkshire Posted on 14/02/2017 , work completed 14/02/2017
My review
Customer Service
Quality
Value
Reminder received that service due - always recommend. Was able to arrange date & time to suit. Engineer arrived on time. Work completed efficiently & with no mess.
Which? Trusted Traders Consumer Posted on 13/02/2017 , work completed 13/02/2017
My review
Customer Service
Quality
Value
Helpful, fast & polite.
Helen, West Yorkshire Posted on 10/02/2017 , work completed 10/02/2017
Courteous and efficient
Customer Service
Quality
Value
Engineers arrived on time. Work carried out in a courteous and efficient manner.
N, West Yorkshire Posted on 10/02/2017 , work completed 10/02/2017
My review
Customer Service
Quality
Value
Excellent.
Which? Trusted Traders Consumer Posted on 10/02/2017 , work completed 10/02/2017
Honest & helpful
Customer Service
Quality
Value
A very kind, hardworking, honest & helpful team. Paul has been excellent in every way.
Which? Trusted Traders Consumer Posted on 09/02/2017 , work completed 09/02/2017
My review
Customer Service
Quality
Value
Excellent.
Thomas, West Yorkshire Posted on 09/02/2017 , work completed 09/02/2017
Polite and helpful
Customer Service
Quality
Value
Engineer friendly, polite and helpful can't comment on work as I don't have knowledge.
L, West Yorkshire Posted on 09/02/2017 , work completed 09/02/2017
My review
Customer Service
Quality
Value
Good standard and courteous fitters.
S, West Yorkshire Posted on 03/02/2017 , work completed 03/02/2017
Very pleased
Customer Service
Quality
Value
We were very pleased with the work done by everyone. All worked very hard.
Which? Trusted Traders Consumer Posted on 02/02/2017 , work completed 02/02/2017
My review
Customer Service
Quality
Value
Worked hard and the work well done. I am very pleased.
G, West Yorkshire Posted on 02/02/2017 , work completed 02/02/2017
Very happy
Customer Service
Quality
Value
Very happy with the work done.
Which? Trusted Traders Consumer Posted on 01/02/2017 , work completed 01/02/2017
My review
Customer Service
Quality
Value
Absolutely no problems at all.
Eric, West Yorkshire Posted on 31/01/2017 , work completed 31/01/2017
My review
Customer Service
Quality
Value
Really great service. Couldn't have done anything better. Connor even came back in evening to fit thermostat and demonstrate it. Great customer service.
S, West Yorkshire Posted on 31/01/2017 , work completed 31/01/2017
My review
Customer Service
Quality
Value
Happy with service and good advice given.
D, West Yorkshire Posted on 31/01/2017 , work completed 31/01/2017
Excellent work
Customer Service
Quality
Value
Excellent work carried out. Very helpful would definitely recommend.
Yasmin, West Yorkshire Posted on 30/01/2017 , work completed 30/01/2017
My review
Customer Service
Quality
Value
Very good service.
Which? Trusted Traders Consumer Posted on 30/01/2017 , work completed 30/01/2017
My review
Customer Service
Quality
Value
Fine.
Andrew, West Yorkshire Posted on 30/01/2017 , work completed 30/01/2017
My review
Customer Service
Quality
Value
Very satisfied with service provided.
Which? Trusted Traders Consumer Posted on 30/01/2017 , work completed 30/01/2017
My review
Customer Service
Quality
Value
Excellent.
Which? Trusted Traders Consumer Posted on 26/01/2017 , work completed 26/01/2017
My review
Customer Service
Quality
Value
Fantastic. Excellent work.
Which? Trusted Traders Consumer Posted on 26/01/2017 , work completed 26/01/2017
My review
Customer Service
Quality
Value
Job done as quoted in the time specified. Team very helpful in answering all my questions. Would use Metro for other services they provide and highly recommend to others.
Shabana, West Yorkshire Posted on 24/01/2017 , work completed 24/01/2017
Excellent service. All workmen polite and explained what was going to happen in a clear way