Endorsed by Which?

Metro Eco

4.9

456 Reviews

Opening Hours
Today -
  • Monday 08:00–16:30
  • Tuesday 08:00–16:30
  • Wednesday 08:00–16:30
  • Thursday 08:00–16:30
  • Friday 08:00–16:30
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

Jul 2020

About

Metro eco is an award winning business with an enviable reputation in the plumbing, heating, air conditioning and electrical trades.

As a Worcester Bosch Accredited Partner we have been providing an outstanding service for over half a century but don’t take our word for it, read our Testimonials.

We are highly qualified to work in the domestic, industrial and commercial sectors of both the gas and electrical trades. All our staff are employed directly by us and hold qualifications in their specific field, ensuring a quality job and peace of mind from start to finish.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Underfloor heating
    • Radiators and central heating
  • Electricians

    • Electrical testing services
    • Electrical emergency services
    • Electrical installations
  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • More Services

    • worcester bosch accredited installers

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
456 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Boiler & heating system
Customer Service
Quality
Value
Excellent.
J, West Yorkshire Posted on 23/04/2016 , work completed 23/04/2016
Worked excellent & cleaned up
Customer Service
Quality
Value
Service was good. Good time keeping and very polite.
E, West Yorkshire Posted on 22/04/2016 , work completed 22/04/2016
Boiler service
Customer Service
Quality
Value
The usual friendly & helpful approach.
G, West Yorkshire Posted on 18/04/2016 , work completed 18/04/2016
New boiler
Customer Service
Quality
Value
Good service, done all as agreed.
Which? Trusted Traders Consumer Posted on 15/04/2016 , work completed 15/04/2016
Boiler service
Customer Service
Quality
Value
Friendly & courteous. Very pleased with the service.
Sarah, West Yorkshire Posted on 08/04/2016 , work completed 08/04/2016
Boiler service & unlock drain
Customer Service
Quality
Value
Very happy
Which? Trusted Traders Consumer Posted on 08/04/2016 , work completed 08/04/2016
Boiler service
Customer Service
Quality
Value
Polite, friendly, efficient.
C, West Yorkshire Posted on 08/04/2016 , work completed 08/04/2016
Boiler services
Customer Service
Quality
Value
Very good.
Which? Trusted Traders Consumer Posted on 06/04/2016 , work completed 06/04/2016
Poor Customer Service
Customer Service
Quality
Value
Although we are more than happy with the quality of the work and the professionalism of the workmen, we are unhappy with the customer service we have received. This stems from them fitting a cheaper clock and thermostat than what they originally quoted for without informing us before, during, or after the installation. When asked for a revised invoice to reflect the cheaper clock, we were told that the clock was 'slightly more labour intensive' to fit so the original amount still stood. When we asked for the part quoted for to be installed, we were told that that part was not compatible with our wiring but they could forward the part together with an invoice for the fitted part. We were, I admit, a bit confused by the functionality of the clocks. Because of this confusion they then offered to quote for a clock with the functionality we thought we were getting. The clock they suggested was expensive and required additional pipework. However, there are clocks available with the functionality that we wanted which are cheaper than the original clock quoted for and don't require extra pipework. They did agree to replace the clock with one that had the functionality we required at no extra expense to us. However they also agreed to replace a dodgy thermostat which they failed to do. At no point have they apologised for their mistake in providing an incorrect quote. Because of this, we now no longer wish to have any dealings with this company and cannot recommend them.
Which? Trusted Traders Consumer Posted on 04/04/2016 , work completed 04/04/2016
The trader replied (on 05/04/2016)
We don’t generally reply to comments on this site but as managing director of Metro eco Ltd I must make exception as I take criticism of our staff in a rather unwelcome light. Our staff are second to none, from the apprentices to the management each and every one gives their upmost to offer our customers a service which is unparalleled. They’re polite, positive, friendly and exceptionally good at their respective jobs. I have looked into this complaint personally and I must say I’m more than happy in the way our staff dealt with a difficult and fastidious individual. This customer’s ignorance is no excuse to criticise our staff, our staff tried in a positive manner to solve the technical wiring issues with minimal fuss, at no point requesting additional payment. Issues can arise as each initial survey is none intrusive and every house is different but the implication we somehow tried to cheat this customer is absurd. I will let EVERY other positive review of ours do the talking!!
Boiler service
Customer Service
Quality
Value
Excellent service as always, polite + punctual.
M, West Yorkshire Posted on 01/04/2016 , work completed 01/04/2016