Metro Eco

Had my boiler serviced today. The man came at the agreed time and was wearing his required PPE. He was friendly and completed the job with no mess. Very happy with the service.

The following work was carried out: - Fit replacement wired room thermostat controller - Fit replacement extractor fan. - Fit replacement external security light Following completion of this work it was found that an additional security light had failed (but not as a result of the preceding work), so a further job was carried out to replace it, which was treated as a separate job but all costed under the one invoice. The quality of work and materials used, as far as I can tell, were of a high quality. Customer service very good; both technicians I dealt with (Mark and Jon) I found to be professional and friendly, and communication was good. I found out after I had accepted the quote of £114 that the job to replace a single floodlight, which took 30mins, contained a £65.50 "one off" job cost (the floodlight was £49.50) (all incl VAT), which would appear high. So I would engage the Metro Group again only if I had a number of jobs or if the scale of a single job would effectively make that one off fee insignificant against the total.

Excellent service. Paul Johnson arrived at the agreed time. Did the boiler service and looked at the faulty radiator. He found the thermostatic valves were working and said he would need to come back to find out why the radiator wasn't getting hot. However after he had left we found the radiator had got hot for the first time in many months so he must have cleared a blockage. Accordingly we will not now require a further visit.

Paul came yesterday and fitted four new radiators for us. When he visited previously to do another job he noticed some areas of the house didn’t seem warm enough. Since doing this for us the house is warmer now and more comfortable. A very efficient workman and leaves everything clean and tidy. Would definitely recommend this company.

Annual boiler service was completed promptly and efficiently, with the work undertaken as expected. Many thanks!

Delighted with the service of my boiler and gas fire yesterday. Highly recommend using Metro. I have found them to be extremely helpful and reliable.

Excellent service. Friendly engineer attended at the appointed time. Very efficient with no fuss and answered all my silly questions. Completed in good time and filled in my service booklet before leaving things neat and tidy. All good - thank you.

First annual boiler service. Reminder sent, date agreed on phone & engineer arrived at agreed time. As always, & like all who have worked here over past 3+ years, pleasant, efficient & willing to answer questions & discuss work & possible follow-up work. Paperwork sent promptly. I can't compliment this company enough: it is efficiently run, all its personnel are open, knowledgeable, pleasant to have in your house and know what they're about. They will discuss the work with you and obviously report back to 'the boss' (Dave Shaw) so he knows what's happening and can answer queries later if possible; this is especially important on a bigger project. Highly recommended.

Every aspect of the work went to schedule and budget. The work was carried out to the highest standard by Jordan, who was also extremely efficient, pleasant and probably the tidiest person to have worked at our house in the last 30-years. I wouldn’t hesitate to recommend Metro.