MHGS

I am sorry you felt you had to leave this review. The service was carried out to manufacturers instructions and we fitted a new filling loop at that time and left the job quite happy with everything we had done. 7 weeks later you contacted us to say you had noticed water and were getting a fault code on the boiler. Unfortunately we were very busy, With the length of time between the service and the fault it was obviously not related. With the age of the boiler we thought the best advise was to get Vaillant out to assess and repair at a fixed price. The fact the condensate was disconnected is unfortunate, but is not something we actually touch during the service and would have shown up much earlier if we had unintentionally disconnected. The attitude of the vaillant engineer that attended has been reported to the local representative and we have received an apology. We pride our selves on customer service and rely on customer satisfaction. If we cannot attend, we try to direct our customers to the best option for them to get their boiler working. Unfortunately you have had a bad experience, but I assure you this fault has no relation to the original service. I would like to offer you your next service free of charge to go some way toward compensating for the vaillant charge, as we recommended them. Kind regards Mike