Endorsed by Which?

Millennium Locksmiths Ltd

4.9

115 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

Organisations and Awards

Sep 2019

About

Established in 2005, we are a family-run independent business, offering a genuine 24 hour emergency service, whether you are locked-out, locked-in or have been burgled and want your locks changed for peace of mind.
Alternatively we can attend at your convenience.

Our service is available to domestic and commercial customers. Our engineers are City & Guilds Qualified and DBS checked. We carry a wide range of parts - enabling us to complete the job on a single visit for your convenience in the majority of cases.

We use up-to-date lock technology. We can repair and replace locks on all kinds of doors, whether it’s a wooden or uPVC door. We stock 3-star anti-snap, anti-bump, anti-pick, anti-drill insurance approved cylinders to ensure that your locks are long-lasting and your property is as secure as it can be.

We can advise on the most appropriate locks to ensure your property is secure and complies with your insurers requirements.

Call us today to talk to a locksmith

What we do

  • Locksmiths

    • Emergency locksmith service
    • Masterkeyed systems
    • Comprehensive locksmith service
    • UPVC lock specialists
  • More Services

    • door opening
    • replace locks
    • upgrade locks
    • car opening

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.9
115 reviews
Customer Service
5.0
Quality
4.9
Value
4.7
Sort by
A great find
Customer Service
Quality
Value
I feel lucky to have had Tom at Millenium Locksmiths recommended to me. His communication was excellent, he was punctual, gave sound advice and is a nice guy. You won't go wrong with him!
Customer in Buckinghamshire Posted on 29/10/2024 , work completed 29/10/2024
Locksmith - Brilliant
Customer Service
Quality
Value
Brilliant service. Tim was able to come out quickly and change the lock in minutes despite a difficult situation. Would certainly recommend and use again. Thanks 🙂
Customer in Buckinghamshire Posted on 18/07/2024 , work completed 16/07/2024
The trader replied (on 02/08/2024)
Thank you for taking the time to leave feedback - its valuable to small businesses and allows us to maintain our standards
Job done with no fuss
Customer Service
Quality
Value
Tim was able to fix 2 broken fire door cylinders for us. This was not an urgent job but he still promised to be there at a time he was there, and did the job. We also had to call on him a few days later due to being locked out of our building and as promised he got there within 90mins and resolved the issue. Really easy person to deal with, would highly recommend.
Customer in Brighton and Hove Posted on 18/06/2024 , work completed 17/06/2024
The trader replied (on 19/06/2024)
Many thanks for taking the time to leave feedback
Locked out!
Customer Service
Quality
Value
Saturday morning and I’m locked out of my house! I called Tim and he was able to get to me quickly and get me into my house and change the door lock. Very professional and he explained everything to me. Would definitely recommend him.
Customer in Buckinghamshire Posted on 08/06/2024 , work completed 08/06/2024
The trader replied (on 19/06/2024)
Its always satisfying to know that a customer is pleased with our work
Reliable
Customer Service
Quality
Value
Tim has been and changed locks for me twice recently, once in an emergency situation, great, friendly and reliable.
Customer in Berkshire Posted on 23/05/2024 , work completed 23/05/2024
The trader replied (on 19/06/2024)
Sorry you've needed our help twice but pleased that you were happy to call us the 2nd time. Repeat business is valued
Great experience
Customer Service
Quality
Value
Tim came out to us on a Saturday, the day after we phoned to enquire if he could help. He replaced a failing lock on our conservatory doors with an up-to-date one with additional security features. He also replaced the handle mechanism and realigned the doors. They now close and lock effortlessly, which has not been the case for years! He worked quickly, with clear expertise, and left no mess. Additionally, he provided good advice about our other locks, and made a quick repair to our back door handle, part of which had come loose. Plus, he's a nice guy and good company. Thoroughly recommend.
Customer in Berkshire Posted on 11/05/2024 , work completed 04/05/2024
The trader replied (on 19/06/2024)
Thank you for leaving such fulsome feedback!
Great Job
Customer Service
Quality
Value
Tim was great, came round on the same day. Very polite, professional and friendly. Reasonable prices, great advice. Would highly recommend. I was really nervous about booking someone online that wasn’t a personal recommendation, so please accept this as my personal recommendation if you are in the local area and looking for someone you can trust.
Customer in Berkshire Posted on 09/03/2024 , work completed 09/03/2024
The trader replied (on 19/06/2024)
thank you for taking the time to leave feedback - it means a lot to small businesses
Replacing an old Monarch lock
Customer Service
Quality
Value
This was a particularly difficult and demanding job that took both perseverance and professionalism. Throughout the job the locksmith explained what he was doing. He was a very pleasant and conscientious person. We were very pleased with the end result.
Customer in Hertfordshire Posted on 06/02/2024 , work completed 05/02/2024
The trader replied (on 08/03/2024)
There's a great deal of satisfaction to resolving a tricky problem. So glad you were pleased with the results
Replacement Locks
Customer Service
Quality
Value
Tim changed the main entry locks in the house and suggested which ones were the best. I found him to be efficient as he came in the time frame given. His work was clean and he took away the old locks for disposal/ recycling.
Customer in Buckinghamshire Posted on 12/11/2023 , work completed 26/10/2023
The trader replied (on 08/03/2024)
Thank you for taking the time to leave feedback
Professional service
Customer Service
Quality
Value
Tim arrived on time and quickly assessed what was required to replace a lock on a double garage door, I felt confident in his ability to carry out the work which was done in a professional manner. He also oiled the other door locks for me. Friendly and efficient service, would not hesitate in recommending Tim or using him again if required.
Customer in Buckinghamshire Posted on 04/10/2023 , work completed 22/09/2023
The trader replied (on 08/03/2024)
Thank you for the feedback - it means a lot to small businesses
Complete professional
Customer Service
Quality
Value
Fantastic service. I called him on Saturday and he came out on the Sunday. Tim is the ultimate professional. Excellent at his work and a genuinely nice guy. You won’t find a better locksmith or better service than Millennium.
Customer in Buckinghamshire Posted on 03/09/2023 , work completed 03/09/2023
The trader replied (on 07/10/2023)
Many thanks for taking the time to leave a review. It means a lot to small businesses.
Excellent
Customer Service
Quality
Value
Have used this company 3 or 4 times now and every time they have arrived within 24 hours, the people that attend are always pleasant and get the job done quickly and efficiently
Which? Trusted Traders Consumer Posted on 01/06/2023 , work completed 23/05/2023
The trader replied (on 03/06/2023)
many thanks for the feedback - its appreciated
A job well done
Customer Service
Quality
Value
Called Tim at 10:00am as the key in the back door had snapped off making it impossible to lock, clearly a concern. Tim said he would be there between 12:00 and 13:00, depending on traffic and his earlier jobs. He turned up in the agreed time window, introduced himself and got straight to work. Problem fixed inside 10 minutes. Very pleasant and professional. Would definitely recommend. Not cheap but quality comes at a price
Customer in Buckinghamshire Posted on 26/05/2023 , work completed 26/05/2023
The trader replied (on 03/06/2023)
We really appreciate your feedback - thank you
Replaced aged Yale lock
Customer Service
Quality
Value
Turned up quickly and on time. Fitted replacement Rim cylinder and supplied 4 new keys. Carried out work speedily, professionally, and on agreed budget. Pleasant and helpful demeanor.
David in Oxfordshire Posted on 12/05/2023 , work completed 11/05/2023
The trader replied (on 03/06/2023)
Thanks for taking the time to leave feedback
Very professional service
Customer Service
Quality
Value
Tim proved to be very professional in his work, competent and true to his word. He responded very quickly to my call for help. He was on another emergency call when I contacted him at 10 o'clock at night so was unable to come that night. But he arrived the next morning when he promised. And set about diagnosing the problem and then fixing it within 50 minutes. First class service.
Customer in Hertfordshire Posted on 10/05/2023 , work completed 05/05/2023
The trader replied (on 03/06/2023)
Many thanks for the kind words. Your feedback is valued
Very Timely
Customer Service
Quality
Value
Tim Francis came to my house very quickly following my initial call. We couldn’t lock our front door and this was a security concern. Tim got to me very quickly with all never parts and replaced the handle, adjusted the angle of door and made sure everything worked properly. Very professional and efficient, Tim provided a breakdown of all costs when I requested it. Would recommend.
Customer in Bracknell Forest Posted on 28/10/2021 , work completed 02/10/2021
The trader replied (on 29/10/2021)
Thank you for taking time to leave feedback - much appreciated
Fantastic work and great communication
Customer Service
Quality
Value
Thank you to both Tim and Mark for making our home safer! Tim came to us only hours after my initial call to see what could be done, and he went above and beyond. He fixed my existing lock (which I didn’t know was broken) and then advised me what else was required to get it to insurance standards. Mark came to finish the job, fitting an uncommon lock on our old, listed door. Mark was extremely professional and kind and did a superb job. I would highly recommend. Thanks gents!
Customer in Buckinghamshire Posted on 12/10/2021 , work completed 11/10/2021
The trader replied (on 27/10/2021)
Thank you for the feedback
Shutter locks
Customer Service
Quality
Value
We used millennium more than once for changing door and shutter locks. He is professional, reasonably priced, efficient and does a clean job. We highly recommend this company.
Customer in Slough Posted on 11/10/2021 , work completed 11/10/2021
The trader replied (on 03/06/2023)
Thank you for the feedback - it is appreciated
Excellent service
Customer Service
Quality
Value
On time, good advice and excellent work. A friendly and professional manner throughout. I have no hesitation in recommending Millennium Locksmith.
Customer in Hertfordshire Posted on 14/07/2021 , work completed 14/07/2021
The trader replied (on 27/10/2021)
Its great to know you were happy with our work - thank you
Excellent customer service
Customer Service
Quality
Value
I contacted Millennium Locksmiths because an external locking door handle had broken. We made arrangements for when the handle could be replaced and Tim duly arrived at the agreed time. He immediately identified the problem which meant a new handle was required. Tim swiftly replaced the handle and cleared the waste generated by the replacement with his own vacuum cleaner. Tim is very friendly, knowledgeable and customer focussed. A good job speedily completed with care and attention to detail.
Peter in Hertfordshire Posted on 30/06/2021 , work completed 30/06/2021
The trader replied (on 27/10/2021)
Thank you for taking the time to leave feedback - it is appreciated
Highly recommend
Customer Service
Quality
Value
Tim was able to help me very quickly. Honest, reliable and excellent value for money. Also gave recommendations for added security. I would highly recommend Tim.
Customer in Buckinghamshire Posted on 04/12/2020 , work completed 04/12/2020
The trader replied (on 19/01/2021)
Thank you for the feedback
Fantastic Service! Highly recommended
Customer Service
Quality
Value
We are just moved into my new home and so to be able to call on someone of Tim's expertise gives us enormous peace of mind. He was extremely nice, professional and informative. Excellent value for money and highly recommended.
Customer in Posted on 30/11/2020 , work completed 30/11/2020
The trader replied (on 19/01/2021)
Thank you for your kind words - glad to have been able to help
Could not ask for more
Customer Service
Quality
Value
Arrived the same morning as I phoned for help with a front door that would not lock. Tim removed the broken lock and replaced it with one that was top spec. While he was there he also changed the backdoor lock to top spec. Told me how much it would cost before he started, worked quickly but without any mess and ensured I was entirely happy with the work before I paid him. Extremely pleasant, clean and tidy throughout. The ideal tradesman. I would recommend him without any hesitation.
Customer in Oxfordshire Posted on 07/07/2020 , work completed 07/07/2020
The trader replied (on 18/09/2020)
Thank you for the recommendation
Repair front door locking mechanism
Customer Service
Quality
Value
Tim responded rapidly and professionally to examine and replace a front door locking machanism. He advised me before he started what he would do and what it would cost. He also advised me on the need for an insurance approved locking mechanism. He was professional from start to finish and I recommend him highly.
Customer in Buckinghamshire Posted on 15/06/2020 , work completed 13/06/2020
The trader replied (on 27/06/2020)
Thank you for taking the time to leave a review
Skilled, helpful and discplined
Customer Service
Quality
Value
Despite saying he did not deal with safes, he very quickly was able to sort out our problem. In addition, replaced several lock cylinders to patio doors etc. He later dropped off additional keys. No hesitation in recommending Tim Francis.
Graham, Buckinghamshire Posted on 09/06/2020 , work completed 29/05/2020
The trader replied (on 27/06/2020)
Thank you. Glad you were happy with our service.
Efficient and very reliable
Customer Service
Quality
Value
Had an issue with our front door where it wouldn’t open from both outside or inside! Found Millennium Locksmiths on Which trusted trader and gave them a call! Spoke to Tim and explained we didn’t need them to rush out to us as could use the back door, however Tim said he could pop over and have a quick look to see what the issue was! Well within an hour of calling Tim, he had driven to us and fixed the door! He was very professional, polite, friendly and new his stuff! Would highly recommend Millennium Locksmiths and will certainly use them again if needed.
Customer in Slough Posted on 14/04/2020 , work completed 14/04/2020
The trader replied (on 27/06/2020)
Its always great to know that a customer is pleased with the service we provided
Friendly knowledge
Customer Service
Quality
Value
Tim kept me informed of arrival despite unforeseen delay. He is professional and knowledgeable, and caring about customer satisfaction, security. Will use again.
Which? Trusted Traders Consumer Posted on 28/12/2019 , work completed 28/12/2019
The trader replied (on 29/03/2020)
Thank you for taking the time to give feedback
Great Service
Customer Service
Quality
Value
I called Tim out as the key had broken in the lock mechanism of our garden office. Tim arrived the same day and within the time window that he said he would which was great as it was in the summer holidays and we didn’t have to wait in all day. He tried to fix the lock but it did need replacing, we have now a far superior lock and feel secure. Great service, very efficient and friendly. Would definitely recommend.
Customer in Hertfordshire Posted on 09/08/2019 , work completed 07/08/2019
The trader replied (on 04/09/2019)
Its lovely to hear that you were pleased with the service we provided
Safety secured
Customer Service
Quality
Value
Mr Francis was helpful and informative at all stages of the work. This expert advice was most helpful. Quality locks providing high standard of security.
Jonathan, Buckinghamshire Posted on 09/08/2019 , work completed 09/08/2019
The trader replied (on 04/09/2019)
Thank you for taking the time to leave a review - it is appreciated
Excellent. Trustworthy.
Customer Service
Quality
Value
Phoned at 18:30 on Sunday. Tim arrived 30 minutes later and we were in our house 15 minutes after that with faulty lock changed. Excellent job done at a reasonable price considering it was Sunday evening. Highly recommended. Also, what a nice guy!
Customer in Buckinghamshire Posted on 05/08/2019 , work completed 04/08/2019
The trader replied (on 04/09/2019)
Its great to leave a customer happy with our service
Professional, knowledgeable, friendly.
Customer Service
Quality
Value
Came out same day and immediately knew what the problem was. Had replacements on board and fitted a new lock Inc. mechanism. Very efficient, tidy & friendly. Great job!! *1.
D, Buckinghamshire Posted on 01/08/2019 , work completed 01/08/2019
The trader replied (on 04/09/2019)
Its always good to know that we've done a good job
Good work.
Customer Service
Quality
Value
Excellent, prompt service, greatly appreciated.
Anne, Buckinghamshire Posted on 20/07/2019 , work completed 20/07/2019
The trader replied (on 04/09/2019)
Thank you for your feedback
Prompt and official
Customer Service
Quality
Value
Courteous, efficient, called within stated time.
Margaret, Buckinghamshire Posted on 13/07/2019 , work completed 13/07/2019
The trader replied (on 04/09/2019)
Thank you for your feedback
Quick response and great work
Customer Service
Quality
Value
Phoned Tim well after 3pm when front door lock jammed open on returning home. Promised he would be there from his current job and kept us informed of his timing. Arrived at 6pm, diagnosed problem and fitted new lock from his comprehensive stock within 15 minutes. While he was with us we took the opportunity to upgrade back door lock also to a higher security and more reliable make. We needed a fourth key for each and he offered to make and drop copies in next day. He overachieved and actually popped them through the door at 10pm that evening. Has own machine to take credit/debit cards which made it simple to pay. Excellent personal service from a friendly individual. Would be delighted to use Tim again - though of course we hope we don't need to.
Customer in Buckinghamshire Posted on 02/05/2019 , work completed 01/05/2019
The trader replied (on 04/09/2019)
Thank you for taking the time to leave a review - it is appreciated
Job Done - Timely, Professional and with Quality
Customer Service
Quality
Value
They will be my go to from now for further work!
Customer in Buckinghamshire Posted on 11/03/2019 , work completed 11/03/2019
The trader replied (on 02/05/2019)
Thank you - its always nice to leave a customer happy!
Repair or replace faulty mortice deadlock
Customer Service
Quality
Value
Tim turned up as arranged, listened to what we said about the fault and how it had happened, and quickly diagnosed what was wrong. He was actually able to repair the fault, rather than us having to purchase a replacement. He also offered sound advice, and reassurance that we had suitable locking arrangements in place. Whilst with us he also serviced the second, Yale, lock - all within the standard charge. Having found Millennium Locksmiths, they will be our first port of call in the future, and we have absolutely no hesitation in recommending them highly (and, as it happens, we have already done so).
Customer in Hertfordshire Posted on 12/02/2019 , work completed 12/02/2019
The trader replied (on 02/05/2019)
Thank you for such a detailed review.
Beaconsfield UPVC Door Lock Problem
Customer Service
Quality
Value
Very pleased with the service provided, very polite and efficient. He turned up as arranged, was very smart and presentable, spoke well. He was very knowledgeable and resolved my problem quickly.
Customer in Reading Posted on 25/01/2019 , work completed 23/01/2019
The trader replied (on 02/05/2019)
Its great to know what we do well - thank you
Locksmith
Customer Service
Quality
Value
Speedy, fast, honest and great workmanship and advice.
Adrian, Buckinghamshire Posted on 18/12/2018 , work completed 18/12/2018
The trader replied (on 02/05/2019)
Thank you for taking the time to leave a review
Prompt and efficient service
Customer Service
Quality
Value
Millennium Locksmith investigated a occasionally sticking lock on our UPVC back door. Explained clearly why the sensible solution was to replace the lock. This was carried out quickly from parts in hand and fully tested. Tim was friendly and easy to deal with.
Beaty Posted on 29/11/2018 , work completed 29/11/2018
The trader replied (on 02/05/2019)
We appreciate you taking the time to leave a review
Excellent job
Customer Service
Quality
Value
Tim completed repairs to UVPC windows, and updated locks. He was courteous, informative making suggestions as necessary. He did an excellent job and we are happy to recommend him.
2011-08-11 18:35:05.14 Posted on 29/10/2018 , work completed 29/10/2018
The trader replied (on 02/05/2019)
Thank you for the recommendation. Its much appreciated
Very good service and professional.
Customer Service
Quality
Value
Millennium Locksmiths replaced a faulty lock mechanism on a front door, which prevented us entering our house when we returned from holiday. We were given advice by phone and Millennium visited and completed the work quickly and professionally. Highly recommended service.
Richard, Hertfordshire Posted on 18/10/2018 , work completed 18/10/2018
The trader replied (on 02/05/2019)
Thank you for the review. Pleased you were happy with our work
Efficient and helpful
Customer Service
Quality
Value
Responded to call out request promptly. Gave good advice and was very quick efficient and helpful.
Pamela, Buckinghamshire Posted on 07/09/2018 , work completed 07/09/2018
The trader replied (on 20/09/2018)
Thank you for taking the time to leave a review
Prompt and professional
Customer Service
Quality
Value
Excellent call out timing. Very professional and friendly service.
Michael, Hertfordshire Posted on 29/06/2018 , work completed 29/06/2018
The trader replied (on 06/08/2018)
Thank you for taking the time to give feedback - it is much appreciated
Prompt and professional
Customer Service
Quality
Value
Excellent. I would recommend to anybody.
Rita, Buckinghamshire Posted on 04/06/2018 , work completed 04/06/2018
The trader replied (on 05/07/2018)
Thank you for the feedback - it is appreciated
Very Prompt and Very Professional
Customer Service
Quality
Value
My trader was very polite and very professional. He was extremely patient with me, I am an old age pensioner and I don't always understand. My front and back door both needed attention. The back door would not unlock anymore. The front door, my trader recognised that the screws to the lock were on the outside and should have been on the inside - he was perfect!!
Elizabeth, Buckinghamshire Posted on 09/05/2018 , work completed 09/05/2018
The trader replied (on 05/07/2018)
Thank you for taking the time to give feedback - it is much appreciated
Good job
Customer Service
Quality
Value
Tim arrived ahead of schedule having kept me informed of the change. He worked quickly and efficiently. A professional job.
Which? Trusted Traders Consumer Posted on 26/02/2018 , work completed 26/02/2018
The trader replied (on 23/03/2018)
Many thanks for your feedback - It is much appreciated
Excellent and professional
Customer Service
Quality
Value
Very helpful over phone. turned up prompt. Excellent job. Excellent security advice. Good price. Honest professional company. Highly recommend
Vanessa, Buckinghamshire Posted on 02/12/2017 , work completed 02/12/2017
The trader replied (on 23/03/2018)
Thank you for taking the time to write a review.
Excellent
Customer Service
Quality
Value
Have used them before on recommendation and found them excellent and am of the same opinion this time. Arrived on time & gave an estimate of cost before commencing work.
M M, Buckinghamshire Posted on 08/11/2017 , work completed 08/11/2017
The trader replied (on 23/03/2018)
Its good to know that we're consistently meeting the standards we aim for
Polite and efficient
Customer Service
Quality
Value
Mr Francis arrived about 20 minutes after my phone call to him. He was very polite and efficient and explained the new lock to me. The job was done within 35 minutes.
Noreen, Buckinghamshire Posted on 23/09/2017 , work completed 23/09/2017
The trader replied (on 23/03/2018)
Thank you for taking the time to place a review
Excellent job
Customer Service
Quality
Value
Very helpful and efficient, quick response.
Carol, Buckinghamshire Posted on 21/08/2017 , work completed 21/08/2017
Prompt and Efficient
Customer Service
Quality
Value
Responded quickly to phone call. Arrived promptly. Completed the repair efficiently.
Julie, Buckinghamshire Posted on 21/08/2017 , work completed 21/08/2017
First class
Customer Service
Quality
Value
Highly recommended. Gave excellent service.
Stuart, Oxfordshire Posted on 08/08/2017 , work completed 08/08/2017
Very good job
Customer Service
Quality
Value
Pleasant, helpful, completing very good job
Catherine, Middlesex Posted on 25/07/2017 , work completed 25/07/2017
Prompt & Professional
Customer Service
Quality
Value
The tradesman was very honest about what was wrong with the door. Was thorough and the job was done no problems.
Catherine, Buckinghamshire Posted on 12/07/2017 , work completed 12/07/2017
Prompt & professional
Customer Service
Quality
Value
Not only prompt & professional but very kind & helpful beyond the lock problem.
Ann, Buckinghamshire Posted on 10/07/2017 , work completed 10/07/2017
Fantastic, Reliable, Friendly, fast and decent price
Customer Service
Quality
Value
I can not fault the service I received, having just moved house and found all the things I had to do very stressful, he was friendly and came at the time he said he would. He took the stress out of a potentially stressful day! His prices are fantastic too! As well as incredibly knowledgeable.
Daver1985 Posted on 05/07/2017 , work completed 05/07/2017
Prompt & professional
Customer Service
Quality
Value
Having moved into the above address the day before the visit, I was concerned about the internal mechanism of the night latch and called the trader. About 1 hour after my call the trader arrived, viewed the situation, confirmed my suspicions and fitted a new door lock within 25 minutes. At no time did I feel I was being pushed, the options were explained to me and I made my choice.
John, Hertfordshire Posted on 27/05/2017 , work completed 27/05/2017
Professional and pleasant
Customer Service
Quality
Value
Tim came speculatively to look at a number of locksmith jobs. He phoned to explain he was going to be late. He gave good commercial advice. He performed efficiently and ended up doing the jobs there and I then.
Mark, Buckinghamshire Posted on 21/04/2017 , work completed 21/04/2017
My review
Customer Service
Quality
Value
Prompt and professional. Event saver.
Judith, Buckinghamshire Posted on 04/04/2017 , work completed 04/04/2017
Great outcome & fantastic service
Customer Service
Quality
Value
Very friendly, reassuring, trustworthy and great communicator. Would happily recommend him to all.
Daniel, Middlesex Posted on 24/03/2017 , work completed 24/03/2017
Prompt helpful and professional
Customer Service
Quality
Value
Mr Francis, was very polite and helpful on the telephone when we first contacted him, not pushy or trying to visit to assess the job. After his assessment of the problem, which was a broken door lock and our door would not open, he managed to open it but because our door was old and he needed to order in new locking system. He left us with a temporary lock to enable us to use the door. He returned with the new parts 2 days later, fitted the door hinges. Checked everything twice. Now the door opens and closes better than it did before. My wife was so pleased. He was honest with us about the price from the start. We felt he was trustworthy, will use him again in the future.
Barry, Hertfordshire Posted on 04/03/2017 , work completed 04/03/2017
My review
Customer Service
Quality
Value
Fast response, first class
Derek, Buckinghamshire Posted on 23/02/2017 , work completed 23/02/2017
Superb service
Customer Service
Quality
Value
I used Millennium Locksmiths Ltd. on a Saturday as I had an emergency and I must say that the service received was excellent and very good value for money. I was so pleased. I would happily recommend to anyone in our area and would definitely use again.
Mrs. B Posted on 19/02/2017 , work completed 19/02/2017
Prompt & professional
Customer Service
Quality
Value
Came promptly, brought variety of packs with him so job could be completed at the time. Efficient and professional. Would definitely recommend.
Lorraine, Buckinghamshire Posted on 13/02/2017 , work completed 13/02/2017
Very good job
Customer Service
Quality
Value
Very pleasant person who did a good job at a reasonable price. He also gave a good explanation of the type of lock cylinder he was going to fit. I highly recommend.
Marjorie, Middlesex Posted on 01/02/2017 , work completed 01/02/2017
Efficient, fast, reliable
Customer Service
Quality
Value
Called in the job and Tim was here within the hour. It only took him about 20 minutes to do the job and he had all the parts/tools readily available in his van. I'm glad I actually got to speak to the person who was going to do the job versus someone in a call centre, who the majority of the time have no idea what they're on about. Cheers Tim, have saved your number.
Mubarak I Posted on 09/01/2017 , work completed 09/01/2017
Tim Francis Millenium Locksmiths
Customer Service
Quality
Value
Prompt, efficient, friendly service. Was recommended to me and will certainly recommend to others and use again if necessary.
Peter, Buckinghamshire Posted on 15/12/2016 , work completed 15/12/2016
Professional and efficient.
Customer Service
Quality
Value
Tim (ML) was prompt, courteous and worked efficiently. I am very happy with the quality of the work. Thank you Tim! Would recommend without any hesitation.
Andrew, Buckinghamshire Posted on 23/11/2016 , work completed 23/11/2016
Prompt and professional
Customer Service
Quality
Value
I needed a locksmith to enable easy access to a friend's house whose present key was difficult to remove from the lock. I looked in the Thomson Directory and noticed an advertisement, which stated my call would be answered buy a locksmith and was also a which trusted trader. I made the call and appointment was made for the next day between 1-3pm. Name also given at 1:20. Tim arrived and assessed the problem and replaced the barrel within 12 hours everything was working perfectly. He was well presented, a pleasant man who approached the task professionally.
Dorothy, Buckinghamshire Posted on 22/11/2016 , work completed 22/11/2016
Prompt and professional
Customer Service
Quality
Value
Tim arrived at the agreed time, less than 24 hours after initial contact on what was not an emergency call. Tim was very friendly and offered advice on the options available to solve the problem. The work was carried out quickly and efficiently to my complete satisfaction.
Robert, Buckinghamshire Posted on 18/11/2016 , work completed 18/11/2016
Excellent job.
Customer Service
Quality
Value
Job well done - I am thoroughly satisfied.
Sarah, Buckinghamshire Posted on 12/11/2016 , work completed 12/11/2016
Excellent job
Customer Service
Quality
Value
Arrived at due time. Checked my requirements. Carried out work quickly and efficiently.
Michael, Buckinghamshire Posted on 25/10/2016 , work completed 25/10/2016
My Review
Customer Service
Quality
Value
Prompt & Professional.
P, Berkshire Posted on 10/10/2016 , work completed 10/10/2016
Brilliant and nice
Customer Service
Quality
Value
Lovely bloke, happy to have Tim in our home. Would strongly recommend the company.
Rebecca, Buckinghamshire Posted on 09/10/2016 , work completed 09/10/2016
Very professional service
Customer Service
Quality
Value
Tim was on time, changed my locks very quickly and very professional in his advice and service. Excellent.
John, Buckinghamshire Posted on 27/09/2016 , work completed 27/09/2016
Prompt, professional, efficient
Customer Service
Quality
Value
Very good professional assistance in a tricky situation. Mr Francis is also a real gent!
Graham, Buckinghamshire Posted on 15/09/2016 , work completed 15/09/2016
Which? Local Review
Customer Service
Quality
Value
Spoke with Tim as my Clock door lock had seized, preventing access. Not an emergency, however, he was to be in the area the same day as my call and offered to drop in and have a look. The clock is very old and I was concerned about possible damage during the "break in" - he understood and was very clear about the options and potential impact. Tim arrived within ten minutes of his estimated time. A splendid fellow who obviously knows what he was doing - he tried nearly every orphan key that he had - something that took time and patience as there were many. None did the job, so we ended up carefully giving it a good tap with a punch to try and free it up. My heart was in my mouth, but this did the job with no damage. Having examined and lubricated the seized lock and got it working well - he then had a look at the other lock on the clock and gave that a quick service as well. I absolutely would recommend Tim, he was careful, professional, friendly and did not drink his own body weight in tea. I will definitely turn to Tim when we have our next lock crisis.
TEP20 Posted on 11/09/2016 , work completed 11/09/2016
Professional & efficient
Customer Service
Quality
Value
Timely, professional and efficient
R, Berkshire Posted on 31/08/2016 , work completed 31/08/2016
Quick Response
Customer Service
Quality
Value
This was an emergency and he arrived in the 30 minutes promised on the internet site. he was very polite, understanding and professional. he did a brilliant job and was very helpful and had excellent knowledge of his professional.
Susan, Berkshire Posted on 28/07/2016 , work completed 28/07/2016
Quick friendly & professional
Customer Service
Quality
Value
Quick here in 30 mins! Pro service, friendly good advice!
Matthew, Buckinghamshire Posted on 26/07/2016 , work completed 26/07/2016
Prompt, efficient and professional
Customer Service
Quality
Value
We moved house and wanted the locks changed. Tim made an appointment for the day after we moved in and arrived on the dot. We discussed the options available and made our choice. There was no pressure to choose the more expensive options. Tim did not have the locks in stock for the option we chose (they needed to be specially ordered) and he ordered the locks before he left our home. He returned the next morning with the new locks, and fitted them. His work was to the highest possible standard and, apart from the new locks, there was no trace of him being there. Tim was friendly, gave me confidence he understood locks and security, and very proficient in replacing my locks, and I have no hesitation in recommending him.
Which? Trusted Traders Consumer Posted on 19/07/2016 , work completed 19/07/2016
The trader replied (on 08/09/2016)
Many thanks for such comprehensive (and positive) feedback
On time and fixed the problem.
Customer Service
Quality
Value
At short notice Tim came to fix our patio door lock. He arrived on time, spoke though the options and prices available and proceeded to fix the door in an efficient manner. Couldn't have asked for more!
Christine, Buckinghamshire Posted on 06/07/2016 , work completed 06/07/2016
The trader replied (on 08/09/2016)
Thank you for taking the time to give feedback - it is much appreciated
Which? Local Review
Customer Service
Quality
Value
I had to find a locksmith to fix my front door lock - Millennium's ad said someone would answer the phone and they did. Since I wasn't going anywhere we agreed that someone would come out the next day (which was a Bank Hol), to arrive between 9.30-10.30am. Tim, the director, arrived around 10am - he quickly diagnosed the problem and gave me my options, and the job was complete in about 20 minutes and I have a fully functioning front door lock. I asked for a bit of advice about my other external door locks - Tim adjusted one for me and sprayed a bit of WD40 into the other. Very polite, helpful. Don't know how the price compares to other companies but it was in line with what I guessed it might be. If I have any more lock problems, I know who I will call. Recommended.
GoldieG Posted on 02/05/2016 , work completed 02/05/2016
Failed front door lock
Customer Service
Quality
Value
Prompt & friendly service, job analysed, options explained & work carried out quickly. And on a Bank Holiday. Very happy I found Millennium Locksmiths in my Thomson Local Directory.
Goldie61 Posted on 02/05/2016 , work completed 02/05/2016
My Review
Customer Service
Quality
Value
Prompt and professional
Joyce, Buckinghamshire Posted on 21/03/2016 , work completed 21/03/2016
Friendly and professional
Customer Service
Quality
Value
Extremely happy with this trader. Great communication and when the locksmith arrived he was friendly and efficient.
Kate, Buckinghamshire Posted on 26/02/2016 , work completed 26/02/2016
Problem solved
Customer Service
Quality
Value
My key broke in my kitchen door lock. Tim came as quickly as he could and access regained in less than an hour.
Gerald, Buckinghamshire Posted on 13/02/2016 , work completed 13/02/2016
Which? Local Review
Customer Service
Quality
Value
Found this locksmith via Which Local and would be happy to recommend him to anyone. Prompt and courteous, he took care of my doors the day after calling (it was non-urgent).
trevorlynch Posted on 11/12/2015 , work completed 11/12/2015
Very good
Customer Service
Quality
Value
A satisfactory job, completed in a good time.
Sheila, Buckinghamshire Posted on 09/12/2015 , work completed 09/12/2015
Prompt & professional
Customer Service
Quality
Value
I was very impressed with this company. The locksmith was friendly but professional. The job was completed superbly and quickly - any mess was cleaned up.
Leslie, Buckinghamshire Posted on 04/12/2015 , work completed 04/12/2015
Excellent job
Customer Service
Quality
Value
Kept informed re time of arrival, job done quickly and efficiently.
Pauline, Buckinghamshire Posted on 28/11/2015 , work completed 28/11/2015
Excellent service - a real result
Customer Service
Quality
Value
Tim of Millennium Locksmiths provides a superlative service; prompt, knowledgeable and reassuringly skilled. He managed to locate a particular component and rebuild part of a locking mechanism which saved me spending a great deal more money on a new door. Needless to say, I was delighted. Tim demonstrates efficiency, professionalism and integrity in everything he does - the best kind of service provider.
JoolsUxb Posted on 26/11/2015 , work completed 26/11/2015
The trader replied (on 03/12/2015)
Many thanks for such a glowing review. Its very satisfying to solve these problems and leave the customer happy
My Review
Customer Service
Quality
Value
Good response to telephone enquiry, call when agreed. Fault identified and corrected with advice for use of lock in the future.
Peter, Buckinghamshire Posted on 25/11/2015 , work completed 25/11/2015
Courteous and efficient from the first contact
Customer Service
Quality
Value
I would totally recommend Millennium Locksmiths Ltd. Tim made the whole experience of replacing all our locks after we lost a set of keys, as stress free as possible. He arrived when he said he would, quickly and efficiently replaced all the locks and explained the product he used in detail. Very professional whilst also being a very pleasant and easy person to have in our home. Thank you.
daisy3 Posted on 15/10/2015 , work completed 15/10/2015
The trader replied (on 03/12/2015)
Sorry for the delay in responding. We are pleased to have been of assistance. Thank you for the review
Excellent service in an emergency
Customer Service
Quality
Value
I have no hesitation in recommending MIllinnium Locksmiths Ltd as their service matched my expectation - timely, professional, value for money and stress free.
BhashV Posted on 12/09/2015 , work completed 12/09/2015
Excellent Customer Service
Customer Service
Quality
Value
I was locked out of my property early morning and Millennium came out within an hour to gain emergency access. Great value for money as they were reliable and supportive in stressful circumstances. Excellent Customer Service and reassuring met expectations.
Which? Trusted Traders Consumer Posted on 12/09/2015 , work completed 12/09/2015
High Standard of Service
Customer Service
Quality
Value
I would fully recommend Tim of Millennium Locksmiths Ltd. When I originally rang him he fully explained the process and cost and was very respective to my requirements. Upon arrival he rang ahead to advise when was going to be able to make it due an emergency call out and ask my approval to visit the emergency. He then inspected the lock and made a very quick and decisive recommendation that meant a cost saving. Very polite and friendly, I am very happy to have already recommended him to one of my neighbours.
Cushie Posted on 19/08/2015 , work completed 19/08/2015
Which? Local Review
Customer Service
Quality
Value
I can thoroughly recommend Millennium Locksmiths Ltd. Tim responded to my call, was very polite, explained the costs before he came, and arrived when expected. On arrival he explained the different options available, and enabled me to make an informed choice, before replacing the lock efficiently and without mess. I also asked Tim to look at two other doors in the house, to discuss the level of security they provided - and he explained what work would be necessary to bring them up to insurance security standards. I didn't actually ask him to do any additional work, but the information was very useful, and freely given. Tim was formerly a Band Corporal Major of the Household Cavalry - and participated in the Trooping of the Colour. Presumably the Queen would approve! I certainly did, and would not hesitate to use him again.
Sharon Williams Posted on 12/08/2015 , work completed 12/08/2015
I would highly recommend Tim Francis
Customer Service
Quality
Value
I used Tim when I locked myself out. My Daughter found Tim's telephone number and arranged for him to come. He lives locally and arrived here the same time as I did. Very efficient, friendly service, he explained all the options and gave me a price. He was here under an hour and cleared up after himself. Excellent job.
Tinkerbell Posted on 10/04/2015 , work completed 10/04/2015
prompt and very professional
Customer Service
Quality
Value
Telephoned on that afternoon, they came to me with the hour as promised. Sorted out the problem, explained the type of lock needed etc. Gave me a price before starting. Very nice people to deal with. Would recommend them to other people with confidence.
Eileen, Buckinghamshire Posted on 02/03/2015 , work completed 02/03/2015
Excellent and professional service.
Customer Service
Quality
Value
Tim was here in less than an hour. Fully explained the two different barrels for the porch door and replaced the faulty one immediately . Excellent , trustworthy efficient service . Would recommend anytime
Stuart Posted on 25/02/2015 , work completed 25/02/2015
Good service
Customer Service
Quality
Value
Very professional. He explained options and cost involved. A job well done. Would recommend.
Laura, Berkshire Posted on 03/02/2015 , work completed 03/02/2015
Happy to recommend Mr.Francis
Customer Service
Quality
Value
Tim was able to help us with an emergency lock problem over a year ago and has just been back to fit window locks. On both occasions he has been very efficient, prompt and considerate.
Julia M Posted on 22/01/2015 , work completed 22/01/2015
Prompt and efficient
Customer Service
Quality
Value
Called Tim of Millennium Locksmith in the morning to explain that the lock on our patio/back door was not working. He came out later that morning and fitted a new lock. He explained the different options of lock and fitted the lock of our choice. Very efficient and professional service.
Gillian, Buckinghamshire Posted on 06/01/2015 , work completed 06/01/2015
Brilliant job!!
Customer Service
Quality
Value
Fantastic - prompt and courteous service - thanks.
Colin, Buckinghamshire Posted on 04/01/2015 , work completed 04/01/2015
Excellent and professional job
Customer Service
Quality
Value
Quick and superb job done at short notice. Recommend highly!
Pamela, Buckinghamshire Posted on 02/01/2015 , work completed 02/01/2015
Prompt, professional & courteous
Customer Service
Quality
Value
An excellent tradesman in every respect including his administration capability fortunately local to!
Peter, Buckinghamshire Posted on 15/12/2014 , work completed 15/12/2014
Would use again.
Customer Service
Quality
Value
The trader came promptly to deal with a lock out. A new lock was required which is fine and quickly fitted. However, the bill was
Garth, Buckinghamshire Posted on 03/12/2014 , work completed 03/12/2014
My Review
Customer Service
Quality
Value
Thought Tim was very good, very professional, a little bit expensive.
Daisy, Buckinghamshire Posted on 01/12/2014 , work completed 01/12/2014
Prompt, very well done job
Customer Service
Quality
Value
Rang Watford branch, though the job was not urgently required, Tim came on time which he arranged over the phone. Proper explanation on required lock repair & cost. Suggested alternative to fixing of a lock as fixing cost was not affordable. Fixed new lock, excellent job
Smruti, Middlesex Posted on 17/11/2014 , work completed 17/11/2014
Prompt, professional, reliable
Customer Service
Quality
Value
Have work done by time in 2006 and 2009 and now 2014. Came out within 2 hours of a call. Very tidy tradesman. Would have no hesitation in recommending.
John, Buckinghamshire Posted on 14/11/2014 , work completed 14/11/2014
Fast and efficient.
Customer Service
Quality
Value
On first call gave his mobile number in case we needed to contact. On time. Cleared away all the old parts. Well done.
George, Buckinghamshire Posted on 12/11/2014 , work completed 12/11/2014
Excellent.
Customer Service
Quality
Value
Tim came round very quickly, and explained up front what costs I would expect to pay. Although the job was slightly different to what I explained on the phone, the cost to me was exactly as promised. Thoroughly pleased and would have no hesitation in recommending.
Sarah, Berkshire Posted on 01/11/2014 , work completed 01/11/2014
Top marks
Customer Service
Quality
Value
Tim repaired bolt mechanism to back door 2 months ago. Thorough, trustworthy efficient and reliable.
deborahwalker100 Posted on 06/10/2014 , work completed 06/10/2014
Very happy
Customer Service
Quality
Value
Tim sorted locks on bi-fold doors that had broken. Door also dropped and put in temporary repair and replaced handles on windows. Responsive and very reliable!
sarahlfaulkner Posted on 06/10/2014 , work completed 06/10/2014