Endorsed by Which?

Move On Removals and Storage ltd

5.0

104 Reviews

Opening Hours
Today - 10:00–15:00
  • Monday 09:00–18:30
  • Tuesday 09:00–18:30
  • Wednesday 09:00–18:30
  • Thursday 09:00–18:30
  • Friday 09:00–18:30
  • Saturday 10:00–15:00
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

NOVEMBER 2023

About

Moving always comes as part of a change in someone’s life and we feel privileged to be a part of this for so many wonderful people and families.

We are a family-run removals company based in Bristol. Our whole team understand how important move day is and we go out of our way to take care of our customers from the first point of contact through to completing their move and beyond.

We provide everything from packing services, removals and storage, as well as our Platinum Service which includes a packing, removals, unpacking and redressing service for those that want the ultimate stress-free move.

Our team offers an exclusive level of customer service, and the team takes the highest level of care for goods and property. Our team treats each customer individually, and we record and understand their personal wants and needs. We treat our team like family and our team do the same for our customers.

What we do

  • Removals

    • Home removals
    • Storage services

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
104 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Reliable and efficient
Customer Service
Quality
Value
This is my experience with MoveOn Removals and Storage. From the get-go, they made everything effortless and stress-free for me. Dealing with Jo was an absolute pleasure; her kindness and professionalism were a breath of fresh air. She went out of her way to make sure I had everything I needed, even helping me with payments from abroad without a hitch. When it came to coordinating the transport of my belongings, they were proactive and incredibly helpful. They provided clear instructions for the driver, ensuring a smooth delivery process and myy belongings arrived in a perfect condition. I wholeheartedly recommend MoveOn R&S as they go above and beyond for their customers.
Customer in Greater London Posted on 28/03/2024 , work completed 25/03/2024
The trader replied (on 12/04/2024)
Thank you for your kind words! We're delighted to hear that you had such a positive experience. It's our goal to make every move stress-free. Your recommendation means a lot to us!
Absolutely Fantastic!
Customer Service
Quality
Value
Moving house can be such a stressful time, and I had the added worry of moving from Manchester to Devon. But the team at Move On made moving out of my old house and into my new one a stress free, and actually fun experience. From the beginning of the process, Jo and Rich were fantastic. I had a few issues with my completion date, and with the logistics of it all, they were so accommodating with dates. The level of communication was excellent. Jo helped so much with the planning of the move and stayed in constant contact. Rich arranged a video call with me so that I could show him round the house to plan what size, and how many vans were needed. When it came to moving day, Callum and Troy arrived at my old house in the morning. They brought boxes, paper and blankets for me to wrap up all my kitchen stuff. They were both so professional and pleasant. They worked so hard and carefully wrapped and removed my belongings into the vans. They were extremely lovely and happy guys that made me feel totally at ease. Nothing was too much trouble. I then met them in Devon for exchange day. Moving in day was with Troy and Joe. Again, so helpful and great fun. They put down floor coverings in the house to protect the carpets and moved everything in with great care. They even put the IKEA beds up for me, I hardly had to do a thing! I highly recommend Move on!! It was an absolute pleasure to have met you all. A huge thank you to all of you.
Customer in Torbay Posted on 13/03/2024 , work completed 17/10/2023
The trader replied (on 15/03/2024)
We're delighted to hear your move went smoothly! Thank you for your kind recognition of our team, we always strive to make your relocation as stress-free as possible. Best Regards.
Great Team
Customer Service
Quality
Value
Moving is always stressful. Having a reliable, friendly and helpful removals team makes it much less so. Highly recommended.
Customer in Posted on 21/02/2024 , work completed 12/02/2024
The trader replied (on 23/02/2024)
Thank you for your wonderful feedback. We're thrilled to hear our team could help alleviate the stress of moving. We truly appreciate your recommendation!
Professional and helpful movers
Customer Service
Quality
Value
I have used this company twice to move house and both times they were easy to work with, very professional, on time and moved our belongings with great care. Highly recommended.
Customer in Bristol City Posted on 17/02/2024 , work completed 09/02/2024
The trader replied (on 23/02/2024)
We appreciate your loyalty and kind words. We're delighted to hear about your excellent experience with our moving services. Thank you!
Patient, Kind, and Caring
Customer Service
Quality
Value
Our whole experience with Move On Removals was fab! Jo was so understanding and patient with the delays, and helped keep me calm in the lead-up. Rich, Joe, and the boys were all friendly, and took great care of our things. They put a real shift in, turning up on time, and expertly wrapping all our valuables. They were all so friendly and polite and made sure nothing was harmed in the process. I couldn't recommend them more, and were such a shining light in what can be a very stressfull time. Thanks everyone!
Customer in Bristol City Posted on 26/01/2024 , work completed 24/01/2024
The trader replied (on 09/02/2024)
We're delighted to hear about your positive experience with us! The team will definitely appreciate your kind words. It's always our goal to provide excellent and hassle-free service. Thank you!
Excellent
Customer Service
Quality
Value
The team worked hard to get us moved and adapted to the dreadful weather admirably. Would certainly recommend.
Customer in Bristol City Posted on 19/01/2024 , work completed 03/01/2024
House Move
Customer Service
Quality
Value
From our first contact with Move On Removals and Storage until the very last items were in our new property and erected as necessary we cannot fault them. Their professional, caring and efficient handling of this very big event in our lives and their re-assuring and friendly support proved invaluable. Every thought was given to making the process as easy as possible for us and we cannot thank them enough for all the hard work they did before, during and after the day. Great care was taken with packing our belongings whilst protecting our home during the process. Everything was secure and kept safe in transit and off-loaded with equal care and efficiency. They did not leave until they were sure we were as prepared as much as possible in our new home. We cannot recommend them highly enough.
Customer in Bath and North East Somerset Posted on 12/01/2024 , work completed 04/01/2024
First time using a Removal Company - But very easy and cost effective
Customer Service
Quality
Value
We moved our son's family in July 2023 and were recommended Move On Removals - had their chap out for a quote which did not change when it came to the final billing. On the day of completion 2 vans pulled up and 4 chaps (Joe, James, Callum and Dave) who worked like trojans all morning - very personable all of them who were all very careful with items large and small and very helpful in setting out the plan at the outset. All unloaded at the other end without any complaint whatsoever - plastics on the stairs, protective covers on the furniture and a sense of humour. Could have been a very stressful day but passed quickly and very easily - thanks Move On, have started recommending you to others :-)
Customer in Bristol City Posted on 23/12/2023 , work completed 14/07/2023
The trader replied (on 05/01/2024)
Dear Tim, thank you for choosing our services and recommending us further. We're delighted to hear your son's move was stress-free and efficient. Your satisfaction is our priority!
Effective, efficient and reliable.
Customer Service
Quality
Value
Move On were great from the very first contact to the final box being unloaded. The response from their office to the movers themselves, all were excellent. They dealt with what became a stressful move in an extremely helpful and responsive manner, and took so much of the stress out of the situation I was immensely relived. A company I've used before, and they would be my first choice removal company again.
Customer in Bristol City Posted on 11/12/2023 , work completed 03/11/2023
Best Moving Company!
Customer Service
Quality
Value
I have used Move On twice and when I move again I will without a doubt use them again. Moving is so very stressful to have a team such as Move On, who are empathetic and work tirelessly to get the job done, takes a lot of the stress away. The whole process from initial enquiry to Rich coming out and taking inventory felt really personalised. On the day of the move, the team was on time and kept the same level of positive energy throughout the day! I feel as though I made new friends with Ben and Troy, who worked with Rich on our last move. The team were incredibly patient and it was a very challenging move, in terms of access. They were with us the whole day and only left when everything was done, they even ensured the beds were made up! We could not have done it without them and I can´t sing their praises enough. Another huge thank you to the Move On Team
Customer in Bristol City Posted on 08/12/2023 , work completed 11/11/2023
The trader replied (on 05/01/2024)
Thank you so much for your positive review. We have enjoyed working with you and look forward to doing so again in the future.