Endorsed by Which?

Move On Removals and Storage ltd

5.0

130 Reviews

Opening Hours
Today - 09:00–18:30
  • Monday 09:00–18:30
  • Tuesday 09:00–18:30
  • Wednesday 09:00–18:30
  • Thursday 09:00–18:30
  • Friday 09:00–18:30
  • Saturday 10:00–15:00
  • Sunday - Closed

Why you can trust this trader

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Organisations and Awards

Awards

2024

Awards 2024
NOVEMBER 2023

About

Moving always comes as part of a change in someone’s life and we feel privileged to be a part of this for so many wonderful people and families.

We are a family-run removals company based in Bristol. Our whole team understand how important move day is and we go out of our way to take care of our customers from the first point of contact through to completing their move and beyond.

We provide everything from packing services, removals and storage, as well as our Platinum Service which includes a packing, removals, unpacking and redressing service for those that want the ultimate stress-free move.

Our team offers an exclusive level of customer service, and the team takes the highest level of care for goods and property. Our team treats each customer individually, and we record and understand their personal wants and needs. We treat our team like family and our team do the same for our customers.

What we do

  • Removals

    • Home removals
    • Storage services

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
130 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Highly Recommended!!
Customer Service
Quality
Value
I was recommended 'Move On' by my estate agent, as I was in search of a reliable company who would take great care of precious furniture and belongings. I am so glad I chose this company - I really could not have asked for better! From the initial visit and quote to the last day itself - it was like clockwork. They used 5 small vans - much better than the huge vans that struggle in small cul-de-sacs, or finding somewhere to park. Everything was meticulously wrapped and handled with great care. The team were exceptionally well organised - and you couldn't wish for a nicer set of people - they were really kind, thoughtful and friendly - there was no rush or pressure, all very patient and understanding. The office/admin staff were lovely too - always helpful and friendly, and happy to answer all my questions. All in all - this company and the excellent team made what could have been a very stressful day, into a fun, calm and positive experience that I will always look back on with enjoyment! I highly recommend this amazing company and wouldn't hesitate to use them again if I needed to in the future. Thank you so much to everyone involved with my move on 22nd November - all very much appreciated!!
Customer in Bath and North East Somerset Posted on 06/12/2024 , work completed 22/11/2024
Amazing value for money!
Customer Service
Quality
Value
The team; James, Max, Jim and Callum went above and beyond, they were all chatty and friendly and very professional, they worked impressively cohesively and even though it was tiring watching them, they never showed it to be hard work! If Callum and Jim, hadn’t stayed later to put together our bed, we would have been on the sofa as I think our energy levels died before theirs and they all definitely worked 100000x harder than us! They were clear with communication, asking where things should go, helpful with tips about unpacking and moving, honestly I cannot rave enough how good they were. From start to finish, of contacting you, to the survey, to the move, to now at the end, I am so impressed, as are my mother in law and husband!
Customer in Bristol City Posted on 29/11/2024 , work completed 28/11/2024
The trader replied (on 02/12/2024)
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with James, Max, Jim, and Callum. It's great to know they exceeded your expectations and made your move seamless. We appreciate your support!
Efficient, hardworking and professional.
Customer Service
Quality
Value
I don’t often write reviews but the service I received from James, Rich & Marc yesterday was exceptional. From the moment they arrived they were efficient, effective and I knew they would stay until the job was done (they were still unloading boxes in the dark due to a delay releasing the keys) My experience of moving has taken 10 months, stress and a lot of determination but the guys couldn’t have done more to support me on the day. Their attention to detail and thoughtfulness were exceptional - the day before the move when they packed most of my items for me, they deliberately didn’t pack my alarm clock in case I needed it for the following morning. It’s not often you see service like this, so it’s important to recognise it. Thank you James, Rich and Marc - professional, friendly and genuinely wonderful people for whom nothing is too much trouble.
Customer in North Somerset Posted on 27/11/2024 , work completed 26/11/2024
The trader replied (on 29/11/2024)
Thank you for sharing your experience. We're thrilled to hear James, Rich, and Marc exceeded your expectations and made your move smoother. We'll ensure your kind words are shared with them. Your recognition means a lot to us.
House move completed successfully.
Customer Service
Quality
Value
We chose Move on from the recommendations of friends. From my first call to Jo in the office, I was struck by the warmth and professionalism of the company. We were 'pencilled in' and they came as promised. I must mention Joe and Richard on Day 1 were amazing followed by Joe, Lee, Jeff, Jim and James on Day 2. They all were friendly and efficient. As the work progressed we were included in discussions. The house and property were treated with the greatest respect at all times. The whole job was in budget with no time wasted. I highly recommend this Company that works to the highest standards.
Customer in South Gloucestershire Posted on 18/11/2024 , work completed 15/11/2024
The trader replied (on 22/11/2024)
Thank you for your kind words and recommendation. We're delighted to hear that our team met your expectations and that your move was a success. We aim to maintain the highest standards for all our customers.
Great team and excellent work
Customer Service
Quality
Value
We were so impressed with the professionalism and overall manner of the Move On team. From the initial on-site survey, to dealing with invoices and queries, all the way to the team that did the move. Everyone we have dealt with has been polite, helpful and respectful. On the day Joe was leading the team and he was joined by Jim and Rich. They were very good in putting protective mats over the floors and doors, took good care of the properties and our belongings. They stayed for the whole day until everything was put in the right place, all furniture was assembled and the floors were cleared. Can’t recommend them enough, thank you.
Customer in Bath and North East Somerset Posted on 06/11/2024 , work completed 05/11/2024
The trader replied (on 08/11/2024)
Thank you for your kind words. We're thrilled our team made your move seamless and took great care of your belongings. We appreciate your recommendation and will pass on your praise to Joe, Jim, and Rich.
Excellent company & team
Customer Service
Quality
Value
We used Move On Removals & Storage to move and store furniture during a project to renovate and redecorate our house. The company were thoroughly professional and helpful throughout the whole process. James and Marc were the team on the removal day and were excellent – friendly; courteous and most helpful. I would not hesitate to recommend them to others and I will use them again myself when the need arises.
Customer in Bristol City Posted on 06/11/2024 , work completed 06/11/2024
The trader replied (on 08/11/2024)
Thank you! We're thrilled to hear about your positive experience with James and Marc. Your recommendation means a lot to us, and we're here whenever you need us again.
Fantastic experience
Customer Service
Quality
Value
A really competent, thorough and thoughtful company who made the entire moving experience so much easier. They considered us as well as our stuff, and made us feel really relaxed. A great company who really knows what they're doing from start to finish, and go that extra mile to keep you and your property safe. We will definitely use them again.
Customer in Bristol City Posted on 01/11/2024 , work completed 28/10/2024
The trader replied (on 08/11/2024)
We're thrilled to hear that you had such a positive experience with us. Ensuring our clients feel relaxed and valued is our priority. We look forward to assisting you with any future moves!
Excellent service
Customer Service
Quality
Value
I used Move On Removals for a long distance move from Bristol to Yorkshire. The pre-move service was excellent - including a second quote after I had reduced the amount of things to be moved. Jo's calm support when finding and moving potential dates was great and there were none of the hidden extras some other companies charge. The team over the four days of packing and moving (Callum, James, Lee, Geoff and Marc) were really customer focused and a worked so well as a team. They took the stress out of the move and were really pleasant. I would recommend them over any other removal company I have used in the past.
Customer in North Yorkshire Posted on 29/10/2024 , work completed 11/10/2024
The trader replied (on 01/11/2024)
Thank you for your kind words! We're delighted that our team made your move stress-free and pleasant. Your recommendation means a lot to us, and we're grateful for your trust in our services.
Fantastic service
Customer Service
Quality
Value
The Move On team were fantastic. Rich was so helpful & flexible & a rather complicated move was sorted without fuss. The team were very professional, careful and a delight to have doing our move. Thanks loads guys
Customer in Warwickshire Posted on 25/10/2024 , work completed 31/05/2024
Fantastic experience
Customer Service
Quality
Value
We chose MoveOn due to the excellent reviews. From the very first visit when Rich came to quote for the move I felt confident they were as professional as the reviews suggested. The whole experience throughout was professional. Then when discussing move dates and needing some flexibility etc Jo in the office was fantastic. Over the two days of the move we had a great team of guys. I can't praise them highly enough. The team leader Joe and his team were all completely professional, friendly and made the whole experience of moving so much less stressful. Everything was packed professionally and nothing was damaged. Before they left Joe walked around the new house with us checking everything was as it should be. I highly recommend Move On, a really great company. A proper family company. Mike and Lou
Customer in Somerset Posted on 25/10/2024 , work completed 22/10/2024
The trader replied (on 25/10/2024)
Thank you so much for sharing your positive experience with us! We're thrilled that our team made your move stress-free and that you felt well taken care of. Your recommendation means a lot to us.