Endorsed by Which?

Move On Removals and Storage ltd

5.0

111 Reviews

Opening Hours
Today - 10:00–15:00
  • Monday 09:00–18:30
  • Tuesday 09:00–18:30
  • Wednesday 09:00–18:30
  • Thursday 09:00–18:30
  • Friday 09:00–18:30
  • Saturday 10:00–15:00
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

Awards

2024

Awards 2024
NOVEMBER 2023

About

Moving always comes as part of a change in someone’s life and we feel privileged to be a part of this for so many wonderful people and families.

We are a family-run removals company based in Bristol. Our whole team understand how important move day is and we go out of our way to take care of our customers from the first point of contact through to completing their move and beyond.

We provide everything from packing services, removals and storage, as well as our Platinum Service which includes a packing, removals, unpacking and redressing service for those that want the ultimate stress-free move.

Our team offers an exclusive level of customer service, and the team takes the highest level of care for goods and property. Our team treats each customer individually, and we record and understand their personal wants and needs. We treat our team like family and our team do the same for our customers.

What we do

  • Removals

    • Home removals
    • Storage services

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
111 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
They took the stress out of moving!
Customer Service
Quality
Value
I have used Move On Removals twice in the last 6 months. First to move my belongings into storage and then into a rented home. On both occasions, the team were on time, efficient, helpful, and friendly. The quote was very competitive and the team went out of their way to ensure both moves went as smoothly as possible. They helped protect more fragile items, leaving the items protected during the storage process. They dismantled and reassembled furniture as requested, and despite some tricky staircases got all of my bulky furniture in and out. Because the team are known to the storage facility I didn't even need to attend to let them into the unit which made moving so much easier. Everyone was friendly and really helpful. They made moving house really easy! I would highly recommend the team and if I need to move in the future will be using them again.
Customer in Bristol City Posted on 16/02/2021 , work completed 13/02/2021
The trader replied (on 18/10/2022)
Hey! Thank you for your review, we really appreciate it :) All the team @ Move on
Reliable, professional, stress-free moving - a pleasure to work with
Customer Service
Quality
Value
This is the second time that we have worked with Richard and his team and they were absolutely fantastic. Due to covid safety measures we were not there when they removed everything from our property but we had regular updates and photos showing everything being protected and the property being left spotless when they left. I found the idea of not being there a bit daunting, but they are so professional and brilliant at what they do that it made the whole experience stress-free. They were also absolutely amazing at fitting all our furniture into a small place, I couldn't see how it was all going to fit, but they made it fit perfectly and wrapped up items in protective wrapping as well. We will definitely be using them again when we move again in August!
Customer in Bristol City Posted on 09/02/2021 , work completed 07/02/2021
The trader replied (on 18/10/2022)
Hey! Thank you for your review, we really appreciate it :) Richard & All the team @ Move on
Exceptional service with a smile
Customer Service
Quality
Value
I cannot fault Move On Removals in any way. They were reliable, extremely pleasant and exceptionally helpful. If only more companies had their attitude and ethos.
Customer in Bath and North East Somerset Posted on 02/12/2020 , work completed 02/12/2020
The trader replied (on 18/10/2022)
Hey! Thank you for your review, we really appreciate it :) All the team @ Move on
Move on removals
Customer Service
Quality
Value
I suffer with agoraphobia and major panic attacks. Richard made me feel so relaxed and safe. We were going through a lockdown because of covid 19 and all 3 workers came masked up and even though I sometimes forgot about social distancing. They never did. They was interested in my feelings and how I was doing all the way through the move. No items were damaged and my new address has a very tight staircase, with a curve. I was worried my fridge freezer was not going to make it. Or if it did it would damage the newly painted walls. But no damage was done. Even a chest freezer was taken up the stairs. All boxes was marked where they needed to go. But the guys still checked just incase I had changed my mind. They was very careful with there shoes. And leaving no marks on newly washed carpets. Richard (boss) Darren and James are really really hard workers and I would hire again if I ever move.
Lorraine in Bristol Posted on 28/11/2020 , work completed 27/11/2020
The trader replied (on 18/10/2022)
Hey Thank you for your review, we really appreciate it :) Rich & All the team @ Move on
Endorsement Reference - Friendly, efficient and professional service
Customer Service
Quality
Value
We needed to move the contents of our two bed flat into long term storage while we move abroad for a couple of years. The team we?re so friendly, professional and helpful. They put extra effort into making sure our things fit in our storage lock up (it was a tight squeeze). I will definitely be contacting the team again when we?re back from abroad. They made the experience so stress-free and evening enjoyable!
Posted on 17/09/2020 , work completed 10/09/2020
The trader replied (on 18/10/2022)
Hey! Thank you for your review, we really appreciate it :) All the team @ Move on
Endorsement Reference - Move On - they do just that!
Customer Service
Quality
Value
Richard and the team at "Move On" are just lovely people to deal with. Efficient, quick, careful, thorough and on time. I've utilised their packing and removal services several times since 2017, and will be definitely doing so again for my next move...
Posted on 17/09/2020 , work completed 14/11/2019
The trader replied (on 18/10/2022)
Hey! Thank you for your review, we really appreciate it :) Rich & All the team @ Move on
Endorsement Reference - Great service, very helpful
Customer Service
Quality
Value
Moving to a new house.
Posted on 17/09/2020 , work completed 28/08/2020
Endorsement Reference
Customer Service
Quality
Value
Great service from initial contact, from booking to moving day. We found everyone to be very knowledgeable, reliable and extremely helpful! Thank you Rich and team for helping us move and for making this a great experience! Highly recommend their services! Best wishes.
Islam, Endorsement Reference Posted on 10/09/2020 , work completed 04/09/2020
The trader replied (on 18/10/2022)
Hey Thank you for your review, we really appreciate it :) Rich & All the team
Endorsement Reference - Quality removals company
Customer Service
Quality
Value
Move on removals moved us into our new home from two locations at a very reasonable price and provided an excellent service, showing great care for all of our possessions. Customer service was excellent and I would recommend them to anyone about to move home without hesitation.
B&R Frenchay Posted on 10/09/2020 , work completed 29/08/2020
The trader replied (on 18/10/2022)
Hey! Thank you for your review, we really appreciate it :) All the team @ Move on
Endorsement Reference - Five stars
Customer Service
Quality
Value
I have used this company on numerous occasions and they are always hardworking, polite and very careful. Which is definitely top of my wish list for a removals company. Highly recommended!
Ollie, Endorsement Reference Posted on 10/09/2020 , work completed 19/08/2020
The trader replied (on 18/10/2022)
Hey Thank you for your review, we really appreciate it :) All the team @ Move on