Endorsed by Which?

Move On Removals and Storage ltd

4.9

151 Reviews

Opening Hours
Today - 09:00–18:30
  • Monday 09:00–18:30
  • Tuesday 09:00–18:30
  • Wednesday 09:00–18:30
  • Thursday 09:00–18:30
  • Friday 09:00–18:30
  • Saturday 10:00–15:00
  • Sunday - Closed

Why you can trust this trader

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Organisations and Awards

NOVEMBER 2023

About

Moving always comes as part of a change in someone’s life and we feel privileged to be a part of this for so many wonderful people and families.

We are a family-run removals company based in Bristol. Our whole team understand how important move day is and we go out of our way to take care of our customers from the first point of contact through to completing their move and beyond.

We provide everything from packing services, removals and storage, as well as our Platinum Service which includes a packing, removals, unpacking and redressing service for those that want the ultimate stress-free move.

Our team offers an exclusive level of customer service, and the team takes the highest level of care for goods and property. Our team treats each customer individually, and we record and understand their personal wants and needs. We treat our team like family and our team do the same for our customers.

What we do

  • Removals

    • Home removals
    • Storage services

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
151 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Fantastic experience
Customer Service
Quality
Value
We chose MoveOn due to the excellent reviews. From the very first visit when Rich came to quote for the move I felt confident they were as professional as the reviews suggested. The whole experience throughout was professional. Then when discussing move dates and needing some flexibility etc Jo in the office was fantastic. Over the two days of the move we had a great team of guys. I can't praise them highly enough. The team leader Joe and his team were all completely professional, friendly and made the whole experience of moving so much less stressful. Everything was packed professionally and nothing was damaged. Before they left Joe walked around the new house with us checking everything was as it should be. I highly recommend Move On, a really great company. A proper family company. Mike and Lou
Customer in Somerset Posted on 25/10/2024 , work completed 22/10/2024
The trader replied (on 25/10/2024)
Thank you so much for sharing your positive experience with us! We're thrilled that our team made your move stress-free and that you felt well taken care of. Your recommendation means a lot to us.
This is an excellent customer orientated company. I found I could totally rely on them the times I have used them.
Customer Service
Quality
Value
Moving and storing ones personal possessions is so very important. I have found this company excellent with a personal service from the senior management to the brilliant staff on the ground. Thank you Jo, all the plaudits you have received are well earned.
Customer in Gloucestershire Posted on 11/10/2024 , work completed 01/10/2024
The trader replied (on 18/10/2024)
Thank you! We’re thrilled to hear you felt valued by our team. Your satisfaction is our top priority, and we look forward to serving you again!
Great team, efficient and friendly movers
Customer Service
Quality
Value
We recently used Move On Removals for two moves: first from our home to storage, and then from storage to our new house. They were fantastic throughout the entire process. The office team was incredibly organized, responding to emails promptly, politely, and always with a helpful attitude. Callum led the moving team, coordinating everything seamlessly. The team worked efficiently and with great care, and it was clear they knew each other well, which created a positive, upbeat atmosphere during the move. They took excellent care of our belongings and were always willing to assist with anything we needed. After moving us into our new home, they genuinely seemed happy for us and, even after a long day, cheerfully helped us place a few extra items where we wanted them. We’ve used Move On Removals multiple times over the years, and we completely trust them to do an exceptional job every time. We highly recommend the team—every interaction with them has been outstanding.
Customer in Bristol City Posted on 11/10/2024 , work completed 11/09/2024
The trader replied (on 18/10/2024)
Thank you for your detailed review and continued trust in us. We're delighted to hear about your positive experiences with our team. We'll make sure to share your kind words with Callum and the team. Enjoy your new home!
Amazing service….again
Customer Service
Quality
Value
We recently had to move at quite short notice. We had used Move On Removals before and really wanted to use them again. Jo at the office bent over backwards to get our preferred date booked in despite the short notice. Once again Rich and the team were professional, courteous and friendly throughout the whole move and made the whole thing completely stress free. Fantastic service from start to finish. Thanks guys
Customer in Bristol City Posted on 05/10/2024 , work completed 03/10/2024
The trader replied (on 11/10/2024)
Thank you! We're delighted to hear Jo, Rich, and the team made your move stress-free and accommodated your preferred date. We look forward to helping you again in the future!
10/10
Customer Service
Quality
Value
Absolutely AMAZING service! Right from the get go with Jo and then Rich coming out to my house to do the survey! So kind and professional and they Absolutely went above and beyond. I had James and Marc come out to do my removals and they were 10/10! Nothing was to big or small for them! They were so professional and made sure that all of my furniture was properly packaged and stored once we got to the storage facility! They took time and care and I honestly cannot thank them enough. I would 1 billion percent be using them again to take removal my items out of storage to my new property. I highly recommend them, please do not hesitate to contact them. They work to get the best for the customer. Thank you Jo, Rich, James & Marc! 10/10 🌟
Customer in Bristol City Posted on 12/09/2024 , work completed 12/09/2024
The trader replied (on 20/09/2024)
Thank you for your kind words! We're thrilled to hear that Jo, Rich, James, and Marc provided such exceptional service. We're here to make every move seamless and stress-free. Looking forward to assisting you with the next move!
Outstanding Team
Customer Service
Quality
Value
This is a team that goes over and above to make sure everything runs smoothly. We couldn't have been more pleased or felt more safe and looked after than with Richard, Joe and the team. Jo in the office was a constant support during the never ending exchange period during several different buyers over a year!!!! I can't recommend this company highly enough, they take pride in their work and really look after the customer. I just want to say thank you for your compassion, good humor and efficiency! This 5 star review is fully deserved!!!!
Customer in Gloucestershire Posted on 11/09/2024 , work completed 02/09/2024
The trader replied (on 20/09/2024)
Thank you for your kind words! We're thrilled to hear that Jo, Rich, James, and Marc provided such exceptional service. We're here to make every move seamless and stress-free. Looking forward to assisting you with the next move!
Wonderful experience, couldn’t be more helpful.
Customer Service
Quality
Value
Amazing service from start to finish. The movers - Callum, Lee, Mark and Rich, were exceptional making our moving day a breeze. You couldn’t ask for a nicer team of people. Highly, highly recommended.
Customer in Bristol City Posted on 22/08/2024 , work completed 16/08/2024
The trader replied (on 30/08/2024)
Thank you for your kind words! We're thrilled that Callum, Lee, Mark, and Rich made your move a breeze. Your recommendation means a lot to us!
Amazing company and brilliant team
Customer Service
Quality
Value
The guys at MOR&S were awesome. Total can-do attitude, always cheerful, totally flexible and at no point we heard a "no". Your move date has not been confirmed yet? No problem, we'll keep a slot for you or try to fit you in. Your move-in date hasn't been confirmed? No problem, we'll take your stuff to the destination point and will keep in storage until you're ready to move in. Then, on the day of the move, they arrived fully kitted with all sort of paddings and wrappings - tables, chairs, pictures - everything has been carefully wrapped and cradled down the stairs. Bulky items such as beds and sofas, have been taken apart and then reassembled at the destination. Not a scratch on the wall. Everything has been loaded and unloaded, and at every step they asked us how we'd like things done. We also appreciated (the guys had to stay overnight at the source point) the workers were placed in a reasonable hotel for the night- a rare care for the employees these days, and we did not mind paying a little extra for that. So, overall, a five-star experience and we would recommend them to anyone in a heartbeat. We would like to personally thank James, Jo, Richard and Joe, you've been fantastic!
Customer in Greater London Posted on 11/08/2024 , work completed 26/07/2024
The trader replied (on 16/08/2024)
We're thrilled to hear about your positive experience with our team. Your kind words about our flexibility and care are much appreciated. Thank you for recommending us and mentioning James, Jo, Richard, and Joe—our team will be delighted!
Took the pain out of my house move, professional and efficient and kind.
Customer Service
Quality
Value
Amazing work, from quote to moving. Rich came around to quote for the work, listed everything to pack and move plus knew everything about how they'd work. Then day before "Completion Day", Joe and (other) Rich came to box, pack and part load the van. Joe was exceptionally helpful, whilst a youngen, knew his stuff and ran the day brilliantly, Rich was excellent, proper gentleman and exceptionally good taking apart all my Konk furniture. Part loading the van run by Callum with Rich and Lorenzo was insane to watch, very well done and got ready for Move Day. Then on Completion Day, finished loading the vans and drove 3 hours to the new place, took the vans to a secure lockup and first thing Wednesday came in to unload and reassemble the furniture. I cannot thank Callum enough, absolute gentleman and very kind (especially after we discovered the sink rotting backboards and all the "surprises" from our sellers), and Rich & Lorenzo were absolutely brilliant, between the three of them they left us on the Wednesday with a perfectly executed move. I take my hat off to them all, whilst not cheap, the value for the money is certainly worth it.
Customer in Shropshire Posted on 30/07/2024 , work completed 22/07/2024
The trader replied (on 09/08/2024)
Thank you for your detailed review! We’re thrilled to hear that our team, especially Rich, Joe, Callum, and Lorenzo, made your move smooth and efficient. We appreciate your kind words and value your recommendation.
Amazing Removal Experience!
Customer Service
Quality
Value
We chose to use Move On Removals for our move last week as we were recommended them through a family friend and they really did not disappoint. Initially, Jo and Rich were super helpful during the quote stage and getting all the materials we needed beforehand. Then, on the day of the move, Callum and the team (sorry we didn’t get all the names of the guys) were incredible. They were quick, efficient and super diligent (especially on a very hot day). No damages at all and everything was put where we requested with care and attention. We really cannot recommend them enough and would definitely use them again for any future moves!
Customer in South Gloucestershire Posted on 25/07/2024 , work completed 19/07/2024
The trader replied (on 26/07/2024)
Thank you for your wonderful review! We're thrilled to hear you had a great experience with Jo, Rich, Callum, and the team. Your recommendation means a lot to us, and we look forward to assisting you in future moves!