Endorsed by Which?

Move On Removals and Storage ltd

5.0

104 Reviews

Opening Hours
Today - 09:00–18:30
  • Monday 09:00–18:30
  • Tuesday 09:00–18:30
  • Wednesday 09:00–18:30
  • Thursday 09:00–18:30
  • Friday 09:00–18:30
  • Saturday 10:00–15:00
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

NOVEMBER 2023

About

Moving always comes as part of a change in someone’s life and we feel privileged to be a part of this for so many wonderful people and families.

We are a family-run removals company based in Bristol. Our whole team understand how important move day is and we go out of our way to take care of our customers from the first point of contact through to completing their move and beyond.

We provide everything from packing services, removals and storage, as well as our Platinum Service which includes a packing, removals, unpacking and redressing service for those that want the ultimate stress-free move.

Our team offers an exclusive level of customer service, and the team takes the highest level of care for goods and property. Our team treats each customer individually, and we record and understand their personal wants and needs. We treat our team like family and our team do the same for our customers.

What we do

  • Removals

    • Home removals
    • Storage services

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
104 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Brilliant company, fantastic service
Customer Service
Quality
Value
I was absolutely dreading my move day but it ended up being a breeze, thanks to Move On. Everything went to plan and was done within the agreed schedule and budget. Richard and Jo provided excellent support leading up to the day of the move and the price was very competitive. On the day itself, Rob and his team were cheerful, polite, helpful, punctual and fun - nothing was too much trouble! I can't rate this company highly enough - very strongly recommended!
Customer in Somerset Posted on 05/10/2022 , work completed 26/09/2022
The trader replied (on 21/10/2022)
Thank you for a great review, we really appreciate it. It was a pleasure being part of your move. We hope you settle in well and enjoy your new home.
Nothing too much trouble; excellent service
Customer Service
Quality
Value
The service from beginning to end was really excellent. Somebody came to visit my house and assessed what needed removing and gave me tips on packing et cetera. This company are happy to move plants which was great for me as I have a lot. On moving day the team were cheerful and polite from the beginning, and made me feel relaxed about getting out of the house in time. They were clearly being careful with my belongings and making sure everything was arranged so that we could unpack smoothly at the other end. When we arrived at the new house they assembled furniture, checked to make sure boxes were going in the right rooms, and generally did all they could to help me settle. Overall I would highly recommend the team-they made a potentially stressful they into a calm, efficient and even quite enjoyable experience.
Customer in Bristol City Posted on 16/09/2022 , work completed 02/09/2022
The trader replied (on 21/10/2022)
Thank you so much for your review, it was a pleasure working with you. We are so pleased to have been able to turn what normally can be a stressful experience into an enjoyable one for you. We wish you all the best in your new home.
Fast, Hardworking and Professional
Customer Service
Quality
Value
Move On Removals and Storage ltd were brilliant from start to finish. Jo communicated everything to us and Rich was a great help with answering any questions we had on his visit. We were so grateful to the team on moving day for taking the stress out of everything with the way they went about things in a professional and courteous manner. We have recommended them to members of our family and would not hesitate in using them again!
(your username) Posted on 28/08/2022 , work completed 22/08/2022
The trader replied (on 21/10/2022)
Thank you for a great review! We are pleased that we were able to take the stress out of everything for you. We look forward to hopefully working with either yourself or family members in the future. All the best.
Absolutely amazing service
Customer Service
Quality
Value
First time I have used movers so want sure what to expect. I have long term health issues but the team at Move On were absolutely fantastic with it. They arrived when they said, they were all very respectful of my issues and the house. They used runners and covered every thing important. They were amazingly friendly, approachable and very helpful. Nothing was too much. Communication before about pricing, dates and the scope of work was very clear. It was easy to get in touch and make changes. They didn't also get too upset when I forgot to pay the second installment. You can tell they are a close nit team which is family run I can highly recommend them for your next move. Well done team on smooth transition.
Andy in Suffolk Posted on 27/08/2022 , work completed 23/08/2022
The trader replied (on 20/10/2022)
Thank you for such a great review it was great working with you.
Great team of movers
Customer Service
Quality
Value
Recently used for a move from a masionette flat to townhouse with lots of stairs at each end, and very hot weather, and the team were great, really friendly blokes even after a long wait to get the keys, would definitely recommend using this company
Customer in North Somerset Posted on 14/08/2022 , work completed 08/08/2022
The trader replied (on 20/10/2022)
Thank you for your kind review, we are happy to have been able to help.
Successful, stress-free move with personable staff
Customer Service
Quality
Value
The MoveOn Removals team were great from start to finish. Any queries in the build up to the move were answered by the team at the office promptly. The quote was tailored to our move at a reasonable price, alongside a price list for extra items such as boxes and tape. The team on the day of the move were friendly and considerate of our belongings, taking time when shifting items. The team returned when it suited us to collect any unused boxes which was really helpful, going the extra mile. There's no doubt I'll be using Move On Removals next time and always recommending to friends.
Michael in South Gloucestershire Posted on 09/08/2022 , work completed 22/07/2022
The trader replied (on 20/10/2022)
Thanks you for such a kind review, it was great working with you! we look forward to working with you or your friends in the future.
Fantastic Company
Customer Service
Quality
Value
I would not hesitate to recommend this company to take care of your removals. They are professional, reliable, fairly priced, hard working and extremely good at what they do. I can not thank them enough for the fantastic service they provided with my move from Bristol to Surrey.
Customer in Surrey Posted on 16/07/2022 , work completed 11/07/2022
The trader replied (on 20/10/2022)
Thanks so much for your review! we are happy we could help with you move. Wishing you best of luck for the future.
Fantastic experience, highly recommend
Customer Service
Quality
Value
Move On removals were absolutely brilliant, James, Rob and Jamie moved us and I cannot sing their praises highly enough! The lads arrived smiling and with good chat, friendly and professional. They had brought with them covers, protective materials (TV/Mirror covers, painting holders etc) which we greatly appreciated. It was a scorching hot day and still, they managed to work tirelessly moving us from a 2nd floor to a 3rd! Move On removals are a top-notch firm who I would highly recommend. The Which? endorsement made a big difference in my decision on who to pick, just knowing that the company has gone through the rigorous assessment process and the peace of mind knowing they are trusted was great. Richard who did our survey was really friendly, knowledgable and honest and I would like to say a big thank you to him, James, Rob, Jamie and the entire Move on Removals team for a stress-free successful move!
Customer in Bristol City Posted on 23/06/2022 , work completed 22/06/2022
The trader replied (on 20/10/2022)
We are thrilled to have been able to offer a stress free move for you! we wish you the best of luck for the future. Richard & the team @ Move on
The guys that can make the impossible, possible
Customer Service
Quality
Value
A great group of people from start to finish. Jo in the office all the way through to the 4 guys that did the move on the day, total experts in what they do, they literally made the impossible possible. Very pleased to have found them amongst the noise of google. We will be using them for all future work!
Customer in Bath and North East Somerset Posted on 15/06/2022 , work completed 08/06/2022
The trader replied (on 20/10/2022)
Thank you for such a great review, We are always happy to help make the impossible, possible! We look forward to working with you again in the future.
Would highly recommend.
Customer Service
Quality
Value
Move On were wonderful from start to finish. Communication was brilliant I always got replies to my emails within a few hours. On the actual moving days Jason and the team were amazing. There was a delay getting into our new house but Jason was really great and knowledgeable about our rights and very patient. I’m so glad we opted for the packing and dismantling service as well because otherwise it would’ve taken us weeks to rebuild all the furniture on our own with small children. We will definitely use Move On again when we next move.
Lorna in Bristol City Posted on 13/06/2022 , work completed 20/05/2022
The trader replied (on 20/10/2022)
Hi Thank you for such a great review. we look forward to working with you again in the future!