MSC Heating Limited

We’ve recently had an air source heating system installed by MSC Heating. Martin explained the entire process very clearly and we were very happy with the installation process. He was very knowledgeable and explained everything in detail from the beginning to the end. We would highly recommend MSC Heating to anyone.

I recently had an air source heat pump installed to replace a very old oil boiler and reached out to 4 companies initially. Martin at MSC was pretty much the only polite and professional person to respond quickly. While I did get 2 full quotes in the end, the companies worked through a salesman who you never thought were giving you the full story (eg charging me £150 for an EPC I didn’t even need). Martin was very patient with my thousands of questions and talked me through every step. He was very clear from the start what was possible with timing of the job and also what was possible with the placement of my heat pump which I was unsure about. He suggested going to look at another pump he had installed and I went to chat with the homeowner and look at the pump placement and overall install. This helped clear up a few questions in my head but also was very transparent to send me to another client before I committed any deposit etc. Martin and Jamie took three days to complete the heat pump and new tank install and all the pipework replacement and radiator replacements. They really work hard doing long days and after seeing the complexity of it all I can now appreciate the amount of work. Very good communication throughout the job explaining everything that was going on, where they would put the pipes out the house, placement of heat pump and radiators etc. Very pleased with the job and thoroughly nice guys as well, would highly recommend.

Required installation for a ground source heat pump, began communicating Nov 2020. Martyn seemed confused at every engagement what are plan was, he had a continuous list of blockers of which each one I paid premium to expedite us through… all in all Martyn reset the install date twice and then finally cancelled the installation four weeks before his “guaranteed” date. It will be difficult/ all but impossible now to find another installer for green central heating before winter and if I’m really unlucky I may not find one before RHI grant changes Mar 2022. What I also have a big issue is with is my two children in our home who this situation is not going to be ideal for reaching the end of summer and no roadmap for central heating at all… … all in all no I would not recommend this company. I did get my £6k deposit back though!

We’ve had our new boiler installed recently by MSC Heating, they did a beautiful job & we are very pleased with the result. They are a very reliable team of professional ppl, very friendly, approachable, helpful, trustworthy, hard working & on time. They are extremely knowledgeable in what they do & reasonable price. They went through the details thoroughly with us, like how to operate the boiler, aftercare & yearly checkup; they made sure we understood the details & what the work they had done. I will definitely recommend MSC to other ppl & will use their service if we need anything they could help in the future.

They did a good job installing our new air source heat pump. It was a significant task, but completed in under two days. Thanks.

Brilliant. Helped from start to finish. Made sure the EPC was correct for the RHI claim and always did what he said he would do. Much better quote, extremely punctual, no hidden surprises. Martin is a great guy to work with.

A generally good experience, Martin came when he said and his price was exactly as quoted. There were a couple of minor communication issues, easily resolved and he seems to have done an excellent job. I am really pleased with the installation and the kit provided. He also helped in completing the RHI form and I was pleasantly surprised by the grant.

Martin at MSC Heating did a great job installing a new Samsung Air Source Heat Pump. Unlike other quotes (who used salesmen) Martin knows his stuff and arranged a proper heat loss calculation and acoustic survey. He was very patient answering all our questions and worries as this really was a leap in the dark for us, and arranged for us to visit a customer to see an ASHP in real life. He was polite, tidy and cheerful. I also loved the fact he didn’t just hire a skip but took the trouble to separate out and recycle as much as possible! Finally he helped us apply for the RHI (his estimate was spot on) and now the government will pay back the majority of the cost!! Our house is now consistently at a perfect background heat, and we have lots of hot water. We already have a few friends express interest and have wholeheartedly recommended him.

Loving my new heat pump , I was a bit worried at first , but I came across MSC heating at one of my neighbours having one installed. I thought the whole idea at first was a bit daft that you could get energy out of the air . I got chatting to one of the MSC engineers when they were actually installing a neighbours , so I went away and gained a few quotes. I didn’t find the other companies knowledgeable and seemed to be fresh to the air source heat pump industry, they did a great install and covered my house in dust sheets . Me and my neighbour are really happy with there service, and we got more guys in the close talking about heat pumps now . Good communication great service. Thanks MSC

Excellent Service from MSC. I had a new boiler and a replacement radiator fitted late November. As I changed to a combi boiler there was a lot of work taking out the old water tanks and boiler and redirecting pipe work. Martin and Phil did a fantastic job and left the house and garage tidy and took all the old stuff away with them. Would highly recommend.