Endorsed by Which?

MSC Heating Limited


192 Reviews

Opening Hours
Today - 06:00–22:00
  • Monday 06:00–22:00
  • Tuesday 06:00–22:00
  • Wednesday 06:00–22:00
  • Thursday 06:00–22:00
  • Friday 06:00–22:00
  • Saturday 06:00–22:00
  • Sunday 06:00–22:00

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

May 2019


We offer full UK coverage to deliver Energy Efficient Heating Installations. We are Gas Safe registered, OFTEC registered and MCS accredited with the NICEIC. With many years of experience in the domestic and commercial Renewable Energy sector and the heating market, we offer installation of Air Source Heat Pumps, Ground Source Heat Pumps, Solar PV, EV Car Chargers and Battery Storage. We cover a very wide range and install many of the Renewable Energy Sources. We pride ourselves in professional workmanship, reliability and we always take a clean and tidy approach to all work undertaken. The majority of our business comes from recommendations, We are on most major review platforms (ie trust pilot, which) with previous customers leaving 5 stars for MSC regarding our approach to their installation. Please take the time to look at our highly rated reviews.We pride ourselves in being a Company that is Governed by WHICH and we have been a member of RECC association for many years.

What we do

  • Renewable energy

    • Air source heat pumps
    • Ground source heat pumps
    • Home energy analysis
    • Solar Panel Maintenance
    • Solar panels
    • Solar water heating
  • Heating contractors

    • Central heating systems (installation and servicing)
    • Oil fired heating equipment
    • Immersion Heaters
  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler servicing
    • Boiler repair
    • Gas fire repair and servicing
    • Gas safety testing and inspection
    • Radiators and central heating
    • Underfloor heating
    • Gas cooker installation
    • Gas emergencies
    • Power flushing
  • Plumbers

    • Unvented cylinder installation and maintenance
    • Emergency plumbing services
    • Water softener installation and maintenance
  • Electricians

  • More Services

    • solar panel battery storage
    • lpg boilers
    • oil boilers

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

192 reviews
Customer Service
Sort by
Good job
Customer Service
They did a good job installing our new air source heat pump. It was a significant task, but completed in under two days. Thanks.
Matthew in Worcestershire Posted on 01/07/2021 , work completed 17/06/2021
Brilliant Service
Customer Service
Brilliant. Helped from start to finish. Made sure the EPC was correct for the RHI claim and always did what he said he would do. Much better quote, extremely punctual, no hidden surprises. Martin is a great guy to work with.
Harry in Staffordshire Posted on 01/07/2021 , work completed 04/06/2021
New Samsung Heat Pump
Customer Service
A generally good experience, Martin came when he said and his price was exactly as quoted. There were a couple of minor communication issues, easily resolved and he seems to have done an excellent job. I am really pleased with the installation and the kit provided. He also helped in completing the RHI form and I was pleasantly surprised by the grant.
John in Warwickshire Posted on 27/02/2021 , work completed 15/02/2021
Great Air Source Hear Pump install
Customer Service
Martin at MSC Heating did a great job installing a new Samsung Air Source Heat Pump. Unlike other quotes (who used salesmen) Martin knows his stuff and arranged a proper heat loss calculation and acoustic survey. He was very patient answering all our questions and worries as this really was a leap in the dark for us, and arranged for us to visit a customer to see an ASHP in real life. He was polite, tidy and cheerful. I also loved the fact he didn’t just hire a skip but took the trouble to separate out and recycle as much as possible! Finally he helped us apply for the RHI (his estimate was spot on) and now the government will pay back the majority of the cost!! Our house is now consistently at a perfect background heat, and we have lots of hot water. We already have a few friends express interest and have wholeheartedly recommended him.
Anna in Warwickshire Posted on 23/12/2020 , work completed 18/12/2020
Air source heat pump install
Customer Service
Loving my new heat pump , I was a bit worried at first , but I came across MSC heating at one of my neighbours having one installed. I thought the whole idea at first was a bit daft that you could get energy out of the air . I got chatting to one of the MSC engineers when they were actually installing a neighbours , so I went away and gained a few quotes. I didn’t find the other companies knowledgeable and seemed to be fresh to the air source heat pump industry, they did a great install and covered my house in dust sheets . Me and my neighbour are really happy with there service, and we got more guys in the close talking about heat pumps now . Good communication great service. Thanks MSC
Customer in Worcestershire Posted on 12/12/2020 , work completed 11/12/2020
Boiler replacement
Customer Service
Excellent Service from MSC. I had a new boiler and a replacement radiator fitted late November. As I changed to a combi boiler there was a lot of work taking out the old water tanks and boiler and redirecting pipe work. Martin and Phil did a fantastic job and left the house and garage tidy and took all the old stuff away with them. Would highly recommend.
Customer in West Midlands Posted on 12/12/2020 , work completed 21/11/2020
New boiler
Customer Service
After speaking to a number of companies about getting my boiler replaced I decided to go with MSC Heating and what a great decision that was. A throughly knowledgeable gentleman who knows his stuff. The guys were hardworking, cleaned up after themselves, removed all the old waste and did a fantastic job fitting my new boiler. I am really pleased with my new boiler and would highly recommend Martin and MSC Heating to anyone who is seeking a new boiler
Customer in Worcestershire Posted on 03/12/2020 , work completed 29/11/2020
Air Source Heat Pump installed and working very well.
Customer Service
Martin was very helpful from the first contact to completion of the installation. This was quite an intricate job, since I kept the exisiting gas boiler and hot water tank, but had the ASHP for heating the radiators. Fitting the additional pipes into the exiting airing cupboard took some skill by Phil. Martin took time to discuss the solution design, which necessitiated replacing 5 radiators. House is now very warm, but good efficiency from the ASHP. Martin was prompt with all the paperwork, liasing with the DNO and helpimng with the RHI application. Professional company, i reccommend them to anybody wanting an ASHP installed.
Customer in Warwickshire Posted on 06/11/2020 , work completed 13/10/2020
Oh dear!
Customer Service
First, when choosing an air source system and getting initial advice, the service was excellent and included a weekend visit to look at the site. Unfortunately, thats where the excellence ended. Issues to deal with: *Failure to respond to annual service request - requiring me to find a new engineer * Not attending on dates agreed *Not replying to emails/messages *Poor advice with regards to the Renewable Heat Incentive, leading to a loss of £4k *Hidden costs not mentioned (floor coverings) *Some poor quality flooring not related to the age of the building (18 century house with some uneven wooden floors but also some flat concrete floors)
Customer in Warwickshire Posted on 06/11/2020 , work completed 31/05/2020
The trader replied (on 08/12/2020)
I am very disappointed to receive this review and I will answer each of your points beneath; * You advised me that before the service could take place, you needed to carry out repair plumbing work on your shower (which we did not fit). I asked you to call me when this was done so that we could book a date for the service. You didn’t call. * When installing the heat pump, dates were agreed and we turned up every day promptly. This statement is false. * I have a long thread of emails and WhatsApp messages to which all were replied to and in most cases above and beyond the expectation of any installer. * From the start, myself and my colleague prompted you numerous times to get the EPC done ASAP, as if delayed, it will have an impact on your RHI. You did not act upon our advice. YOU WERE ADVISED! * There were no hidden costs. The concrete floor had no coverings when we began the installation. We quoted to fit the underfloor heating system. I would have thought common sense would tell you that we don't fit floorings and this would not have been included. Our installation and workmanship on this job was professional throughout. You fail to mention in your review that you ignored my requests for payment for the installation for over three months resulting in loss of earnings for myself and my team. We thank you for your business but would kindly ask that before you leave a review for any company in the future that you review truthfully and fairly.
Complete heating system
Customer Service
I have just had a complete heating system installed by this company. In 3 days Ben and George removed my old heating system and installed and commissioned my new one cleaning up as they worked. I would definitely recommend these to anybody.
Customer in Staffordshire Posted on 03/09/2020 , work completed 28/08/2020