Endorsed by Which?

NCC South East Ltd

4.8

80 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

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About

Cost effective, reliable heating and plumbing engineers operating throughout the South East and the surrounding areas.

We cater to all domestic and commercial client’s central heating systems, gas services, plumbing and renewable requirements.

With 26 years within the industry, we have the knowledge and expertise needed to ensure that you receive nothing but the best service. Our reputation has been developed through hard work and reliability which is why we are the area’s number one choice.

What we do

  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance
  • Boiler, central heating and gas engineers

    • Radiators and central heating
    • Underfloor heating
    • Boiler installation
    • Boiler repair
    • Gas emergencies
  • Gas installers

  • Heating contractors

    • Central heating systems (installation and servicing)
  • Renewable energy

    • Solar panels
    • Solar water heating
    • Air source heat pumps
  • Bathroom fitters

    • Accessible bathrooms and showers
    • Bathroom design services
    • Bathroom refurbishment
    • Wet rooms
  • More Services

    • commerical gas qualified

Customer reviews

Why you can trust these reviews

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100% of the reviews we publish have been through our stringent moderation process.

4.8
80 reviews
Customer Service
4.8
Quality
4.8
Value
4.8
Sort by
Damaged floor, didn't follow manufacturers instructions, won't help us fix the issues
Customer Service
Quality
Value
NCC installed underfloor heating across 3 levels at our house beneath engineered flooring alongside a heat pump. It turns out they used a product designed for tiling, rather than wooden flooring, and did not follow the manufacturer's instructions (which say that self-levelling compound or screed must be added if used below wooden flooring). This means that beneath the floors (which require even heat) there are hot pipes at 50C separated by cool insulation. Their manufacturer says it's essential to install thermometers beneath the floor to avoid damage to the flooring - this was not done. Their manufacturer says that concentrated pipes should be avoided or insulated to avoid overheating of the floor. In some sections 7 pipes have been laid together where the pre-cut grooves in the boards normally support 3. In those areas the floor is being heated to 30.5C way above the safe limit of 27C, which the majority of the rest of the floor is at 21C. So both damaging the floor and failing to heat the rooms. Two months have passed since we complained, NCC came out once and all they did was cause the floors to overheat more. They didn't fix the flow meters as we had asked. During installation Neil's constant refrain was "I've run my business from home for 33 years, no-one has ever knocked on my door". Yet at the first sign of problems, he's gone.
Customer in Greater London Posted on 16/02/2023 , work completed 10/10/2022
The trader replied (on 18/02/2023)
Please be factual; we are the 2nd company you have had a protracted engagement with for underfloor heating (UFH). We installed UFH across 4, not 3, levels on various floor finishes, tiling, wooden and solid screed. January 2023, a site visit with the UFH manufacturer, who conducted a full inspection, confirmed the correct installation and the product used IS suitable for ALL floor finishes. Our response remains the same to your subsequent complaint letter, 21/01/2023. Our quote states the UFH products' including cement boards. Installation of your flooring used the wrong method, a floating floor with an air gap, not the flooring manufacturer's recommendation. We agree with you, a self-levelling compound or screed should be used for flooring installation. Dennebos also states the UFH must have been operable at normal capacity for at least 10 days or 14 days at 2/3 of its capacity. Yet, your flooring was laid before the UFH system was brought up to temperature, tested and floor probes fitted. The flooring manufacturer advises that suitable thermal barriers are needed for floor fitting in concentrated pipe areas. We also rectified the UFH pipes that someone cut through while new fitting new stairs. We have NOT gone, responding to your >100 emails, WhatsApp, phone calls, reviews and complaints, & now GDPR Subject Access Request. Neither the UFH manufacturer nor we are at fault; with the correct flooring installation, you will benefit from an efficient heating system.
Going above and beyond
Customer Service
Quality
Value
After a series of issues with our solar and underfloor heating, it was such a relief when a neighbour recommended Neil. He sorted out both the original problem and the problems created by other people trying to fix it. Since then, he has also fitted a new boiler and upgraded my shower. It makes such a difference to find someone who knows exactly what they are doing and whose advice I trust completely. He goes above and beyond, finding time to do any necessary adjustments, even when very busy. I am particularly grateful for the time I was home unwell recently, with sub zero temperatures outside, and the heating playing up. Neil fixed it straight away and hurried on to other jobs before I had time to thank him properly. So thank you Neil!
Customer in Greater London Posted on 16/02/2023 , work completed 15/02/2023
Superb service
Customer Service
Quality
Value
When our boiler broke down, I contacted Neil and he came that evening on his way home after work to fix the problem. Incredibly polite and professional, he diagnosed the problem really quickly, had a spare motor in his van and had fixed the system within an hour. I was so impressed with Neil and would recommend him to anyone.
Customer in Greater London Posted on 05/07/2022 , work completed 27/06/2022
Endorsement Reference
Customer Service
Quality
Value
Boiler service 2 years in a row after new boiler installation in 2016. Very professional and friendly service. Work carried out very efficiently.
Which? Trusted Traders Consumer Posted on 06/01/2022 , work completed 30/11/2018
Endorsement Reference
Customer Service
Quality
Value
New boiler, new zoning for heating, underfloor heating for new extension, H&C supply for new kitchen and waste
Which? Trusted Traders Consumer Posted on 06/01/2022 , work completed 25/03/2018
Endorsement Reference
Customer Service
Quality
Value
Repairs to WC cistern, hose supplying bath tap and review of boiler. Very happy that NCC able & willing to undertake these awkward repairs. I assume other plumbers were only interested in entire bathroom refits as they failed to respond following the initial visit.
Which? Trusted Traders Consumer Posted on 06/01/2022 , work completed 28/03/2018
Endorsement Reference
Customer Service
Quality
Value
Replaced fan and pump and had system cleaned. Very happy with the work. Neil was very helpful when our boiler packed up (because all the servicing we had done over the years were not actually carried out properly). He showed us what to watch out for so we know how to spot a dodgy service in the future and he spent a lot of his own time showing us how to clean/upkeep our system.
Which? Trusted Traders Consumer Posted on 06/01/2022 , work completed 30/03/2018
Endorsement Reference
Customer Service
Quality
Value
We are very pleased with this company and wouldn't hesitate to hire them again
Which? Trusted Traders Consumer Posted on 06/01/2022 , work completed 24/03/2018
Endorsement Reference
Customer Service
Quality
Value
NCC have looked after our plumbing for over 10 years. This includes our home , 2 rental properties and also the plumbing for my sister and mother. He has installed new systems for all of us as part of extensive refurbishment works at a total of 4 properties. Not the cheapest, but absolutely reliable trustworthy and thorough in all aspects. I recommend highly.
Which? Trusted Traders Consumer Posted on 06/01/2022 , work completed 22/12/2018
Endorsement Reference
Customer Service
Quality
Value
Boiler service in 2016 and 2017 and a boiler installation in 2015. Very professional service. Would highly recommend.
Which? Trusted Traders Consumer Posted on 06/01/2022 , work completed 20/12/2017