NCC South East Ltd

Our boiler broke on Christmas morning - Neil came out to give us a quote on Boxing Day and fitted the new boiler the next day! As we have a young baby, the speed with which he could fit the new boiler was really appreciated. The price for the boiler and work was fair, again especially for how fast he was able to do the job and the quality of the guarantee. Neil and his team were friendly throughout and did a great job! I'd thoroughly recommend them.

Just had our trusty 30 year old boiler replaced & relocated with a Worcester Greenstar by Neil’s company & work colleague Chris, who was a fantastic guy who overcome a few problems during the installation, we felt completely at ease in choosing NCC from the outset with Chris’s detailed quotation which stood out from two previous quotations from other national installers. I would highly recommend Chris & NCC as their professional experience & their can do approach stood out a mile from the other company’s, Thank you Chris for a job well done!

I had about 4/5 heating engineers come around to quote and I was surprised that there was such differing opinions. However what made Neil stand out was his excellent advice and explanations of options. I was very impressed as some of the other heating engineers were from respected sources however they really didn’t compare to Neil because he brought clarity, considered and insightful points that helped you make proper decisions. He is very personal, professional and straight forward which was also refreshing. If you are installing a boiler, certainly invite him to quote and have a chat before proceeding with anyone else. Also I was impressed with the thoughtful customer care post installation. Excellent

The annual service of my old boiler showed that the heat exchanger was failing. Neil explained the cost differential of a repair against a replacement boiler without any pressure to go with the more expensive option. He also explained the benefits of a new boiler and talked me through the changes that would be made to the valves and controllers in my house. The new boiler was fitted and commissioned in the same day and all of the rubbish was removed from site. Our house was left clean and tidy. There were no unexpected additional charges and the job was completed as quoted. The boiler that was fitted was a very new design and we did need a visit from the manufacturer’s service engineer to enable all of the remote control functions but Neil made sure that this was done the very next day and he was also in attendance to check that I was happy with the result. I would happily recommend NCC South East Ltd to my friends and family.

Following a leak on the ground floor of our kitchen and hallway, we appointed Neil to install underfloor heating once the old floor was lifted and before the new tiles went down. He explained everything in advance in terms we could understand and used first-rate, British products. He kept to his schedule although there was some delay because the tiler didn't stick to his own schedule; and the job was billed exactly as quoted. Neil is an honest, knowledgeable, plumber at the top of his game who has a wealth of expertise and is happy to impart his advice. After the job was complete I did call a couple of times for advice on related and unrelated issues and he responded quickly and informatively. Prior to commissioning the job, we were nervous about how to select the right person but from the outset we trusted him and felt assured in his capable hands. We have no reservations in recommending him.

We are general roofing and building contractors and have been using Neil and his team at NCC South East Ltd for over five years for both our commercial and domestic plumbing, heating & gas works. The great thing with NCC is they never let you down, they are on-site on time, looking professional and get the job done to the budget and schedule agreed. If you are looking for a reliable plumbing & gas engineer these are your guys, take it from someone in the trade!

I have known Neil Cornes and NCC South East for about 15 years. He has installed two boilers for me, the last in March 2018. The most recent installation was complicated by building works and the slipping timetables of other contractors. This was also a technically difficult job. The boiler and underfloor heating system were installed and completed accurately and in good time. And all new installations are working perfectly 16 months later. Post installation queries dealt with cheerfully and servicing carried out. NCC South East May not provide the cheapest quote, but estimates are adhered to and all admin is dealt with smoothly and professionally.

We required a full survey of the gas equipment and certification. Neil was easy to contact, knowledgeable and reliable. Always turned up as agreed and carried out all work as required. He is very professional and we would highly recommend him.

Neil came to our rescue, when our solar heating system packed up. It transpires that the system had been installed wrongly by the original heating engineer (apparently not uncommon unfortunately), so Neil sorted it out for us. It was by no means a straight forward job, with lots of unexpected problems uncovered along the way. But Neil persevered and got to the bottom of the problem, without any delays or complaints. We were very impressed by his attitude and professionalism. We would wholeheartedly recommend him and will be using him in the future to service our solar system.

NCC quoted speedily and efficiently, realising what was required and the best options available. We had Solar Water panels, a new cylinder and a new boiler fitted which involved upgrading the entire system. The work was carried out in practical stages to ensure the minimum of disruption and we were kept fully informed about what was happening, and why, throughout. No complaints, and we are delighted with what has been done, and would not hesitate to recommend Neil and his crew. Martin and Mary