NCC South East Ltd

The annual service of my old boiler showed that the heat exchanger was failing. Neil explained the cost differential of a repair against a replacement boiler without any pressure to go with the more expensive option. He also explained the benefits of a new boiler and talked me through the changes that would be made to the valves and controllers in my house. The new boiler was fitted and commissioned in the same day and all of the rubbish was removed from site. Our house was left clean and tidy. There were no unexpected additional charges and the job was completed as quoted. The boiler that was fitted was a very new design and we did need a visit from the manufacturer’s service engineer to enable all of the remote control functions but Neil made sure that this was done the very next day and he was also in attendance to check that I was happy with the result. I would happily recommend NCC South East Ltd to my friends and family.

Following a leak on the ground floor of our kitchen and hallway, we appointed Neil to install underfloor heating once the old floor was lifted and before the new tiles went down. He explained everything in advance in terms we could understand and used first-rate, British products. He kept to his schedule although there was some delay because the tiler didn't stick to his own schedule; and the job was billed exactly as quoted. Neil is an honest, knowledgeable, plumber at the top of his game who has a wealth of expertise and is happy to impart his advice. After the job was complete I did call a couple of times for advice on related and unrelated issues and he responded quickly and informatively. Prior to commissioning the job, we were nervous about how to select the right person but from the outset we trusted him and felt assured in his capable hands. We have no reservations in recommending him.

We are general roofing and building contractors and have been using Neil and his team at NCC South East Ltd for over five years for both our commercial and domestic plumbing, heating & gas works. The great thing with NCC is they never let you down, they are on-site on time, looking professional and get the job done to the budget and schedule agreed. If you are looking for a reliable plumbing & gas engineer these are your guys, take it from someone in the trade!

I have known Neil Cornes and NCC South East for about 15 years. He has installed two boilers for me, the last in March 2018. The most recent installation was complicated by building works and the slipping timetables of other contractors. This was also a technically difficult job. The boiler and underfloor heating system were installed and completed accurately and in good time. And all new installations are working perfectly 16 months later. Post installation queries dealt with cheerfully and servicing carried out. NCC South East May not provide the cheapest quote, but estimates are adhered to and all admin is dealt with smoothly and professionally.

We required a full survey of the gas equipment and certification. Neil was easy to contact, knowledgeable and reliable. Always turned up as agreed and carried out all work as required. He is very professional and we would highly recommend him.

Neil came to our rescue, when our solar heating system packed up. It transpires that the system had been installed wrongly by the original heating engineer (apparently not uncommon unfortunately), so Neil sorted it out for us. It was by no means a straight forward job, with lots of unexpected problems uncovered along the way. But Neil persevered and got to the bottom of the problem, without any delays or complaints. We were very impressed by his attitude and professionalism. We would wholeheartedly recommend him and will be using him in the future to service our solar system.

NCC quoted speedily and efficiently, realising what was required and the best options available. We had Solar Water panels, a new cylinder and a new boiler fitted which involved upgrading the entire system. The work was carried out in practical stages to ensure the minimum of disruption and we were kept fully informed about what was happening, and why, throughout. No complaints, and we are delighted with what has been done, and would not hesitate to recommend Neil and his crew. Martin and Mary

Neil and his team did an excellent job of fitting a new boiler for me, moving an existing solar cylinder and pumping station, fitting a new solar iboost and correcting problems with my existing solar panels (both solar thermal and solar PV), checking that the solar thermal and solar PV systems were now working properly, including the Solar Edge monitoring. Due to complications with my system and the problems dealing with Solar Edge, the work took longer than expected but Neil was very good at keeping in touch and explaining problems as they occurred. They completed the work efficiently and were clean and tidy at all times. They were also extremely helpful in sorting out other unexpected problems with my systems as they arose and didn't complain when this delayed the work - I paid the original price they quoted for the job despite the fact it took longer than expected. When I had a leak a few weeks later with water pouring through a ceiling (which I thought may be connected to the new boiler installation) Neil was brilliant at responding extremely quickly at coming immediately to sort out the problem, even though it turned out to be nothing to do with the boiler installation and work he had done. He left me with all the completed paperwork and could not have been more helpful. I am delighted with my new boiler and now have a correctly functioning solar panel system which means that in the spring/summer months the gas boiler doesn't come on for very long at all.

Neil responded to a disaster speedily and efficiently. He and his team quickly established the full extent of the problem and proceeded to resolve all the issues. The standard of workmanship was very high and great care was taken around the house. My wife and I could not be more pleased. Great Company.

Hi, Niel and his colleague replaced my old leaking water tank , and installed a 210ltr indirect mega flow. Niel gave me some great advice, didn't push me in buying an expensive one, and was fast in giving me a date for the job. Everything went smoothly, they did a brilliant and very tidy job. Niel came back in February for my boiler service and I was again very pleased by his professionalism. I can highly recommend Niel and his team AS Jones