NCS Property Maintenance

We are extremely sorry that your installation did not go according to plan – it is true that the job overran into a 3rd day, but this was due to unforeseen installation issues (and that engineer had his van broken into and all his tools stolen), nonetheless we ensured that you were not charged for this. You have listed several installation issues, which we believe are an exaggeration of the truth. We would like to take this opportunity to reiterate a few facts. The leaks in the kitchen were from an existing radiator pipework which, even when surveyed, was in quite a poor condition – having signs of scale and previous leakage, although not leaking at the time. Unfortunately, when changing from an old back boiler system to a combi system the central heating system is now under pressure, this coupled with the flushing of the system may have loosened scale or paint that was sealing the pinhole. Nevertheless, we replaced this radiator for you at material nett cost only. Similarly, the engineers that attended could not say with any certainty that they had or had not used a window key, but they had opened the window – as such, we ordered and replaced the window handle with a new handle and key free of charge. We apologise for any mess that was not cleared up by our engineers, this is very out of character for them. I would disagree that the installation took 30 days to complete, the boiler was completed after 3, the final snagging items (window handle etc) was completed later.