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New Look Carpet Care Limited

4.8

645 Reviews

Opening Hours
Today -
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

Established in 1989, New Look Carpet Care Ltd offers carpet, rug and upholstery cleaning services within a 25 mile radius of Camberley, Surrey, GU15.

We are a non franchised family run business which is Woolsafe approved and Master Rug Cleaner certified. All solutions used are detergent-free, environmentally friendly,wool safe and leave no dirt-attracting residue.

We always pre-spray and then agitate this spray into carpets to loosen any deep soil and prepare for cleaning; this is followed by a defoaming solution to neutralise any residues from previous cleaning. These two steps are vital to obtain a really good result. We then use our truck mounted hot water systems to clean as this enables us to use hotter water giving a much deeper clean and as the extraction is much stronger the carpets are left only slightly damp with a much quicker drying time.

We also operate a dedicated rug cleaning facility in Camberley for expert cleaning and treatment of rugs; which require specialist treatment.

What we do

  • Carpet and upholstery cleaners

    • Rug cleaning
    • Anti-stain treatment
    • Moth and dust mite treatment
    • Deodorising treatment
    • Carpet cleaning
  • Carpets and flooring

  • More Services

    • rug repairs
    • stain removal
    • pet stains and odour removal

Customer reviews

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4.8
645 reviews
Customer Service
5.0
Quality
4.9
Value
4.6
Sort by
Brilliant job!
Customer Service
Quality
Value
New Look Carpet Care cleaned the lounge, dining room, stairs and landing carpets and a mark on the sofa. Carpets look like new. A very professional job. They arrived spot on time, were very pleasant and helpful. We were extremely pleased with he results. Would definitely recommend them.
Sue, Surrey Posted on 30/11/2018 , work completed 30/11/2018
Carpet and Upholstery Cleaning
Customer Service
Quality
Value
Carpets in two rooms cleaned and a reclining chair. Prompt arrival, very polite and helpful. Did a wonderful job, all stains removed and carpets look like new. Totally satisfied. I have used them before and they are still excellent. I would recommend this trader without hesitation.
Customer in Hampshire Posted on 03/01/2019 , work completed 02/01/2019
Professional
Customer Service
Quality
Value
Really pleased with the result. Prompt, professional, helpful and friendly service. Will definitely use again when necessary.
Helena, Surrey Posted on 15/03/2019 , work completed 15/03/2019
Very pleasant
Customer Service
Quality
Value
(Neil) very pleasant man and although when carpet dried out there were 2 patches which showed markings he came and recleaned them and the carpets were clean though out I have already recommended to 2 others.
Margaret, Surrey Posted on 13/02/2019 , work completed 13/02/2019
Excellent carpet cleaning service
Customer Service
Quality
Value
Unfortunately we bought a rather too light plain carpet for various downstairs rooms and stairs, not allowing for heavy use and subject to a lot of wear in some areas, including the main hall. This was now the third time Darren has successfully cleaned all the carpets, removed all the marks and treated the carpet with protection spray which really works.
Customer in Hampshire Posted on 13/05/2019 , work completed 08/05/2019
Thrilled with the service.
Customer Service
Quality
Value
New Look Carpet Care cleaned all my carpet and I am thrilled. They were quick and efficient. I would highly recommend Darren and New Look Carpet Care.
Wendy Posted on 17/04/2019 , work completed 17/04/2019
A rapid transformation
Customer Service
Quality
Value
From first contact by telephone, through site survey and immediate preparation of an estimate, to the work carried out to a very high standard on the agreed date, the outstanding impression was of a very professional outfit which I would recommend unhesitatingly.
Customer in Surrey Posted on 28/07/2019 , work completed 23/07/2019
Brilliant Job Carpet Cleaning. Thoroughly recommend.
Customer Service
Quality
Value
First time we'd used New Look Carpet Care - a great service from start to finish. Carpet cleaning was done by Neil, a lovely chap, very thorough and knowledgeable. One mark on the carpet we weren't sure if it would come out first time and we were warned of that, but it did. Hooray. I won't be using anyone else for carpet cleaning from now on.
Customer in Hampshire Posted on 02/09/2019 , work completed 27/08/2019
Quality service.
Customer Service
Quality
Value
Good quality work efficiently delivered. Friendly service. The house feels a lot fresher.
Andrew, Surrey Posted on 06/08/2018 , work completed 06/08/2018
Prompt and professional
Customer Service
Quality
Value
The operative Neil arrived spot on time as arranged with Dan. He was here to clean the lounge carpet, 3 seater sofa, 1 armchair and a foot stool. Neil was on site for 6 hours and did not take a break. He was very thorough. Good job, well done.
Carol, Berkshire Posted on 29/01/2019 , work completed 29/01/2019
Excellent
Customer Service
Quality
Value
Cleaned two sitting room carpets with excellent results. Punctual arrival. Very helpful and pleasant person.
John, Surrey Posted on 18/01/2019 , work completed 18/01/2019
Very pleased
Customer Service
Quality
Value
Cleaned 2 sofas, 1 chair and carpet. I was very pleased with their work.
Catherine, Surrey Posted on 15/03/2019 , work completed 15/03/2019
Very helpful
Customer Service
Quality
Value
Cleaned living room carpet and bottom of sofa. Very helpful. Work done in a very professional way with excellent results. Nothing went wrong.
Robert, Berkshire Posted on 25/02/2019 , work completed 25/02/2019
Great work
Customer Service
Quality
Value
I would recommend this trader. The work was done very well, efficiently and the operator was very pleasant. We have used this firm on many occasions and will continue to do so.
Customer in Surrey Posted on 04/03/2019 , work completed 25/02/2019
Very Professional Service with great results
Customer Service
Quality
Value
The work was carpeting on stairs and landing with a number of stains. Neil arrived on time, was extremely professional in his approach, using shoe covers to walk throughout the house. He reviewed the job and explained exactly what he would be doing and how. Neil then set about the work quickly and efficiently, he was extremely neat and tidy throughout and also had fantastic attention to detail ensuring that all stains were removed. The results were excellent and I am extremely pleased. I would definitely be happy to recommend Neil for the quality of his work, professional approach and friendly manner.
Customer in Surrey Posted on 27/03/2019 , work completed 27/03/2019
Good Job
Customer Service
Quality
Value
A very good job. Operative polite & efficient.
Joan, Surrey Posted on 21/02/2019 , work completed 21/02/2019
Excellent Work, value for money.
Customer Service
Quality
Value
This is the 3rd time that we have used this company & have always been impressed with the service. They have always been very helpful with choosing all the options. I have recommended them to several friends who have been as pleased as we have been.
Customer in Surrey Posted on 03/04/2019 , work completed 01/04/2019
First class service
Customer Service
Quality
Value
We had our ground floor carpets cleaned after a competitive quote from New Look Carpet Care Ltd. Their estimator was very efficient and fully explained the various options and the relevent the prices. Their operative, Neil, arrived on time and did a great job, nothing was too much trouble for him. Very polite and friendly and got on with the job with a minimum of fuss. Great care was taken with furniture and fittings and he left everything clean and tidy. We are delighted with the end result and would have no hesitation in recommending them. Maybe not the cheapest but if you want quality work it is well worth the outlay. Office lady very efficient and pleasant to deal with. A very good company.
Customer in Bracknell Forest Posted on 03/04/2019 , work completed 21/03/2019
Making grubby carpets look new again.
Customer Service
Quality
Value
The carpets on our stairs, landing, breakfast area, and a rug in our lounge were looking grubby and jaded. After Darren's visit, and a couple of hours or so hard work, everything looked clean and fresh, and the pile on the carpets looked great. The dirt brought to the surface and then vacuumed up was quite something. Darren was excellent, explained the stages of the job, advised us on how long to leave things to dry, and explained the after-care guarantees. Darren was punctual, informative, and a pleasure to deal with.
Customer in Hampshire Posted on 23/01/2020 , work completed 22/01/2020
Impressed
Customer Service
Quality
Value
He did a fantastic job, and I've used him before. Npo hesittation in reccomending his fast efficient service
Carl, Hampshire Posted on 12/12/2019 , work completed 12/12/2019
Excellent carpet cleaning!!!
Customer Service
Quality
Value
This is the first time I have used New Look Carpet Care and the recommendation came from my sister. This amazing company transformed my sisters 23 year old carpets back to new! I was a bit apprehensive at first, as my 8 year old carpet was so badly stained, due to an extension, new windows etc. and also the introduction of my daughter's new puppy to my house 2 years ago. Darren arrived on time and was so professional and totally respectful that I was working from my home office. Yes, the cost is not cheap, but then you get what you pay for and Darren managed to remove all the awful stains from my carpets and they look like brand new! I had the lounge, stairs and landing carpets cleaned and would highly recommend this company. I will continue to use this company as and when my carpets need a clean as I'm still in total shock how amazing they look. My poor family and friends are now being asked to remove their shoes in my porch, but they are fine about it as they can see how good the carpets look. Thank you Darren and New Look Carpet Care, you did an amazing job :)
Customer in Bracknell Forest Posted on 22/09/2020 , work completed 18/09/2020
Lower floors and stair clean with heavy marks.
Customer Service
Quality
Value
Extremely pleased with standard of work. Efficient and courteous service. Communication was good at all levels. Thank you
Customer in Surrey Posted on 26/09/2020 , work completed 23/09/2020
Look no further!
Customer Service
Quality
Value
If you are thinking of having your house carpets cleaned, you would do well to use this business. Our hall, lounge, dining room and stairs were expertly cleaned, by a very conscientious Darren, to our entire satisfaction. I have no hesitation in recommending them.
Customer in Windsor and Maidenhead Posted on 14/10/2020 , work completed 14/10/2020
Thorough cleaning of carpet and sofa suite
Customer Service
Quality
Value
The company owner came on the 2nd of December and gave us an estimate for the work to be done. He impressed us with his knowledge of what was needed. He was very professional and we appreciated that there was no hard-sell. Darren arrived early on the appointed day and carried out the work effectively without any fuss. Before starting, he made sure we were happy with what he was about to do. On completion after 7 hours continuous work, he gave us advice on a suitable drying regime. We would thoroughly recommend this company both because of their efficiency and their pricing.
Customer in Surrey Posted on 06/01/2021 , work completed 05/01/2021
Thorough & Hard Working
Customer Service
Quality
Value
We wanted the hall, landing and bedroom carpets cleaned as we were putting the house up for sale. The contractor was extremely thorough and completed the job to a very high standard. We would have no hesitation in recommending this company
Customer in Surrey Posted on 20/03/2021 , work completed 18/03/2021