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New Look Carpet Care Limited

4.8

645 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

Established in 1989, New Look Carpet Care Ltd offers carpet, rug and upholstery cleaning services within a 25 mile radius of Camberley, Surrey, GU15.

We are a non franchised family run business which is Woolsafe approved and Master Rug Cleaner certified. All solutions used are detergent-free, environmentally friendly,wool safe and leave no dirt-attracting residue.

We always pre-spray and then agitate this spray into carpets to loosen any deep soil and prepare for cleaning; this is followed by a defoaming solution to neutralise any residues from previous cleaning. These two steps are vital to obtain a really good result. We then use our truck mounted hot water systems to clean as this enables us to use hotter water giving a much deeper clean and as the extraction is much stronger the carpets are left only slightly damp with a much quicker drying time.

We also operate a dedicated rug cleaning facility in Camberley for expert cleaning and treatment of rugs; which require specialist treatment.

What we do

  • Carpet and upholstery cleaners

    • Rug cleaning
    • Anti-stain treatment
    • Moth and dust mite treatment
    • Deodorising treatment
    • Carpet cleaning
  • Carpets and flooring

  • More Services

    • rug repairs
    • stain removal
    • pet stains and odour removal

Customer reviews

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4.8
645 reviews
Customer Service
5.0
Quality
4.9
Value
4.6
Sort by
Very efficient.
Customer Service
Quality
Value
Extremely pleased with outcome. Both office staff and man who did work were efficient and polite.
Diana, Hampshire Posted on 03/04/2017 , work completed 03/04/2017
Very pleased
Customer Service
Quality
Value
Very prompt arrival, pleasant guys. Very pleased with a job well done.
Lesley, Berkshire Posted on 10/02/2017 , work completed 10/02/2017
Prompt and professional
Customer Service
Quality
Value
Reliable and efficient service. Would certainly use them again.
John, Surrey Posted on 24/05/2016 , work completed 24/05/2016
Service was very good
Customer Service
Quality
Value
Service was very good and Darren was very helpful and informative.
John, Surrey Posted on 30/06/2016 , work completed 30/06/2016
New clean look
Customer Service
Quality
Value
A job well done. Prompt & professional. Care given to all existing furnishings with plenty of protection. Finished on time.
Sue, Surrey Posted on 15/07/2016 , work completed 15/07/2016
Prompt & professional
Customer Service
Quality
Value
A very thorough & good job. Polite person did it. A bit expensive.
John, Surrey Posted on 12/12/2016 , work completed 12/12/2016
New look's the word
Customer Service
Quality
Value
Very pleasant technician, punctual, efficient, cheerful and considerate. 3 days were well planned by estimated date arranged to suit. Paperwork perfect. Emails to remind me of arrangements. Good aftercare, advice on maintenance and dealing with accidental soiling. Professional throughout, but rather expensive.
Margaret, Hampshire Posted on 14/11/2016 , work completed 14/11/2016
Prompt & professional
Customer Service
Quality
Value
A good job - well done and on time. If not a bit expensive for a mornings work.
David, Surrey Posted on 21/07/2017 , work completed 21/07/2017
My review
Customer Service
Quality
Value
Very good service.
Richard, Surrey Posted on 27/02/2018 , work completed 27/02/2018
Excellent result.
Customer Service
Quality
Value
Very efficient service. Dan was very helpful. Kept to agreed timetable. We are very pleased with how our bedroom carpet and oriental rugs came up, particularly our Afghan Ziegler, which looks like new. Although we felt the service was expensive, the end results justify the cost.
Janet, Surrey Posted on 06/02/2019 , work completed 06/02/2019
Excellent job
Customer Service
Quality
Value
Darren arrived punctually, was considerate, helpful and tidy. He was here for about 3 hours thoroughly cleaning a large carpet (20 x 20 ft) using various cleaners to remove odd spots and did an excellent job cleaning the 23-year-old carpet and leaving look nearly new. Although a little skeptical to start with, I am very pleased with the result and hope this will extend the life of the carpet a few more years. I would recommend this company to anyone wanting to rejuvenate and old carpet.
Customer in Surrey Posted on 31/03/2020 , work completed 17/03/2020
My Review
Customer Service
Quality
Value
Excellent job
Pamela, Surrey Posted on 06/10/2016 , work completed 06/10/2016
Polite, professional & perfect job.
Customer Service
Quality
Value
Arrived promptly on the day & reviewed the job at home very attentively. He communicated with me when appropriate & took great care & pride making sure that all marks were removed. Gave me advice on some stains not related to the job...very much appreciated.
Victoria, Surrey Posted on 07/03/2017 , work completed 07/03/2017
High standard of service
Customer Service
Quality
Value
Communication from all staff has been great - so important to know what's happening and when the cleaners will arrive. The cleaning has been to a very high standard - much better and more professional than I've experienced in the past from other companies. This company was recommended to us and I shall definitely pass on the recommendation to my friends and neighbours.
Hilary, Surrey Posted on 15/12/2017 , work completed 15/12/2017
Excellent work
Customer Service
Quality
Value
We was very impressed with the efficiency and quality of the service.
Michael, Surrey Posted on 09/01/2017 , work completed 09/01/2017
My Review
Customer Service
Quality
Value
First class all round.
Jo, Berkshire Posted on 14/09/2017 , work completed 14/09/2017
Prompt and professional
Customer Service
Quality
Value
First class service all round. Very flexible with dates switched.
Mark, Surrey Posted on 28/06/2018 , work completed 28/06/2018
Efficient and effective.
Customer Service
Quality
Value
New Look Carpet Care successfully removed a stubborn port wine stain from a light coloured carpet. This was the first time we have used them. They spent time explaining their technique and returned just the next day to do they job. Careful work, pleasant and experienced operator, good equipment, and, all left neat and tidy.
S, Surrey Posted on 10/01/2019 , work completed 10/01/2019
My Review
Customer Service
Quality
Value
Job done with care and attention to detail and good result with cleaning of suite (1st time) and carpets (2nd time).
Clive, Surrey Posted on 20/06/2016 , work completed 20/06/2016
My Review
Customer Service
Quality
Value
Delighted
Phillip, Berkshire Posted on 28/09/2016 , work completed 28/09/2016
My Review
Customer Service
Quality
Value
Very impressed
Jane, Hampshire Posted on 05/10/2016 , work completed 05/10/2016
Prompt, professional and polite
Customer Service
Quality
Value
This was I think the third time New Look have serviced my carpets. An excellent company.
Valerie, Oxfordshire Posted on 03/03/2017 , work completed 03/03/2017
Helpful
Customer Service
Quality
Value
Darrel could not have been more helpful and did a beautiful job in resuscitating our elderly carpets. Thank you.
Deirdre, Surrey Posted on 28/02/2017 , work completed 28/02/2017
All three
Customer Service
Quality
Value
Darren was spot on time. He did an extremely professional job and we're very happy with the result. He was very friendly and advised us as he went along. He was competent and efficient and we weren't inconvenienced in the least. Really pleased.
Denise, Hampshire Posted on 07/04/2017 , work completed 07/04/2017
Thorough & professional
Customer Service
Quality
Value
This was a whole house clean. The work was carried out with close attention to soiled/stained areas and the end result was a house full of fresh looking carpets.
Peter, Surrey Posted on 02/03/2017 , work completed 02/03/2017