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New Look Carpet Care Limited

4.8

645 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

Established in 1989, New Look Carpet Care Ltd offers carpet, rug and upholstery cleaning services within a 25 mile radius of Camberley, Surrey, GU15.

We are a non franchised family run business which is Woolsafe approved and Master Rug Cleaner certified. All solutions used are detergent-free, environmentally friendly,wool safe and leave no dirt-attracting residue.

We always pre-spray and then agitate this spray into carpets to loosen any deep soil and prepare for cleaning; this is followed by a defoaming solution to neutralise any residues from previous cleaning. These two steps are vital to obtain a really good result. We then use our truck mounted hot water systems to clean as this enables us to use hotter water giving a much deeper clean and as the extraction is much stronger the carpets are left only slightly damp with a much quicker drying time.

We also operate a dedicated rug cleaning facility in Camberley for expert cleaning and treatment of rugs; which require specialist treatment.

What we do

  • Carpet and upholstery cleaners

    • Rug cleaning
    • Anti-stain treatment
    • Moth and dust mite treatment
    • Deodorising treatment
    • Carpet cleaning
  • Carpets and flooring

  • More Services

    • rug repairs
    • stain removal
    • pet stains and odour removal

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.8
645 reviews
Customer Service
5.0
Quality
4.9
Value
4.6
Sort by
Efficient, quality, professional
Customer Service
Quality
Value
This was the second time, the last being four years ago. Again, they did a professional job with results which delighted us. Definitely recommended!
Anthony, Hampshire Posted on 29/03/2017 , work completed 29/03/2017
Very professional
Customer Service
Quality
Value
Arrived on time and explained what was happening all the way through. Operatives were very courteous and helpful at all times.
Irene, Berkshire Posted on 31/07/2017 , work completed 31/07/2017
Great job
Customer Service
Quality
Value
We have used New Look Carpet Care before. The service they give is professional and friendly from initial phone call, pricing and completion of job. The carpets are like new again. I would highly recommend them.
Annabelle, Surrey Posted on 12/07/2017 , work completed 12/07/2017
Superb results
Customer Service
Quality
Value
Am so impressed with an impressive service, fresh, clean carpets and a thorough clean of my mattress. Professional, reliable, superb results. Thankyou.
Nakita, Surrey Posted on 29/06/2017 , work completed 29/06/2017
Excellent job
Customer Service
Quality
Value
Professional, efficient approach. Old carpets (35yrs+) look almost new and the down-trodden look has disappeared. Not cheap, but you certainly get good value for your money. Thoroughly recommend our operative Ashley and this company.
Elizabeth Posted on 21/12/2016 , work completed 21/12/2016
Excellent Job
Customer Service
Quality
Value
Punctual arrival followed by very thorough treatment of several rooms. The result was remarkable and although the cost may be a concern, it reflects the quality of the work. We have used this company before. Strongly recommended.
Charles, Hampshire Posted on 05/09/2017 , work completed 05/09/2017
Extremely good.
Customer Service
Quality
Value
Fast, efficient and a good result.
Maureen, Surrey Posted on 07/12/2017 , work completed 07/12/2017
Excellent from start to finish.
Customer Service
Quality
Value
Appointments made efficiently and kept. Staff very pleasant. I had some very bad marks on the carpet which had ben there a long time - all gone and not come back. The carpet overall is now clean and looks it. It is expensive, but I think worth it.
Margaret, Surrey Posted on 08/11/2017 , work completed 08/11/2017
My review
Customer Service
Quality
Value
Darren is a very likeable man on first impressions. He worked diligently and always polite and obliging. Good clear communication and thorough with his work. Done to agreed budget.
Anne, Surrey Posted on 20/04/2018 , work completed 20/04/2018
Very good job
Customer Service
Quality
Value
Excellent results and a pleasure to have Darren working here.
Bridget, Surrey Posted on 18/04/2018 , work completed 18/04/2018
Very satisfied, prompt and professional
Customer Service
Quality
Value
This is the 3rd time I have used New Look Carpet Cleaners & have no hesitation to use them again & recommending to friends do use them also. Treatment done perfectly & very satisfied.
June, Surrey Posted on 14/03/2018 , work completed 14/03/2018
Tidy and polite
Customer Service
Quality
Value
Prompt and kept to time and price. All carpets cleaned well with some stains not capable of being removed as agreed.
Michael, Surrey Posted on 23/04/2018 , work completed 23/04/2018
Professional and courteous.
Customer Service
Quality
Value
Very happy with the trader, very professional and courteous. Would definitely recommend them. Good work and good customer service.
Maria, Hampshire Posted on 05/03/2018 , work completed 05/03/2018
Superb job!
Customer Service
Quality
Value
Professional, friendly, clean & effective.
Michael, Surrey Posted on 29/03/2018 , work completed 29/03/2018
Professional
Customer Service
Quality
Value
Thoroughly professional althrough a bit pricey compared to other carpet cleaners but they stand out as the Harrods of the bunch. Very happy with the cleaned carpets.
Maria, Surrey Posted on 05/06/2018 , work completed 05/06/2018
Excellent Service
Customer Service
Quality
Value
Carpets look like new after being cleaned. Very thorough clean, efficiently done.
L, Surrey Posted on 07/12/2018 , work completed 07/12/2018
Excellent
Customer Service
Quality
Value
Second time I have used this company. All staff helpful and polite from first telephone call. On the day, they arrived absolutely on time and worked solidly all morning. Very polite and knowledgeable. Carpets looked great afterwards. Would recommend
Customer in Surrey Posted on 07/01/2019 , work completed 07/01/2019
Very pleased with outcome.
Customer Service
Quality
Value
Darren.
Carole, Surrey Posted on 02/05/2019 , work completed 02/05/2019
Perfect Clean
Customer Service
Quality
Value
My carpets look like new! The work was carried out with great care and I felt that time was taken to insure a perfect finish. I have used this company before and they have never hounded me to have my carpets cleaned again. I would not hesitate to recommend them.
Customer in Surrey Posted on 17/06/2019 , work completed 30/05/2019
Efficient
Customer Service
Quality
Value
Very efficient service and extremely thorough. Highly recommend.
Which? Trusted Traders Consumer Posted on 04/10/2018 , work completed 04/10/2018
My review
Customer Service
Quality
Value
Excellent work. Very satisfied.
Pauline, Surrey Posted on 25/10/2019 , work completed 25/10/2019
Well worth while
Customer Service
Quality
Value
My carpets in the hall and study had seriously ingrained dirt from many years of foot traffic. Darren arrived on time and within two hours had done an amazing job in bringing the carpets back to life. Highly recommended.
Customer in Hampshire Posted on 15/01/2020 , work completed 10/01/2020
Perfect
Customer Service
Quality
Value
Great throughout, on time and good communication. Very helpful in explaining the different packages available to me
Mrs Gray , Guilford Posted on 04/01/2016 , work completed 04/01/2016
Great job
Customer Service
Quality
Value
Darren was great. Our stair carpet was particularly dirty with some stains from spilt drinks, mainly tea, it now looks like new. All other carpets also very clean.
Sue, Surrey Posted on 01/07/2016 , work completed 01/07/2016
Highly professional service
Customer Service
Quality
Value
Prompt response for quote, home visit arranged at convenient time. Services clearly explained. Technician arrived on time and completed job in estimated time. Explained what He would do before he started and what needed to be done after he left to ensure furniture dried properly. Aftercare also explained well.
Susan, Surrey Posted on 08/07/2016 , work completed 08/07/2016