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New Look Carpet Care Limited

4.8

645 Reviews

Opening Hours
Today -
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

Established in 1989, New Look Carpet Care Ltd offers carpet, rug and upholstery cleaning services within a 25 mile radius of Camberley, Surrey, GU15.

We are a non franchised family run business which is Woolsafe approved and Master Rug Cleaner certified. All solutions used are detergent-free, environmentally friendly,wool safe and leave no dirt-attracting residue.

We always pre-spray and then agitate this spray into carpets to loosen any deep soil and prepare for cleaning; this is followed by a defoaming solution to neutralise any residues from previous cleaning. These two steps are vital to obtain a really good result. We then use our truck mounted hot water systems to clean as this enables us to use hotter water giving a much deeper clean and as the extraction is much stronger the carpets are left only slightly damp with a much quicker drying time.

We also operate a dedicated rug cleaning facility in Camberley for expert cleaning and treatment of rugs; which require specialist treatment.

What we do

  • Carpet and upholstery cleaners

    • Rug cleaning
    • Anti-stain treatment
    • Moth and dust mite treatment
    • Deodorising treatment
    • Carpet cleaning
  • Carpets and flooring

  • More Services

    • rug repairs
    • stain removal
    • pet stains and odour removal

Customer reviews

Why you can trust these reviews

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4.8
645 reviews
Customer Service
5.0
Quality
4.9
Value
4.6
Sort by
Thorough & clean as advertised.
Customer Service
Quality
Value
My 30 year old upholstered sofa came out like new. The carpets throughout the flat are shades lighter again and very clean. The furniture does not get dusty so quickly. Darren was most helpful & polite.
Karin, Surrey Posted on 11/07/2018 , work completed 11/07/2018
Prompt and quality service
Customer Service
Quality
Value
We required a carpet clean in the lounge at short notice prior to delivery of a new 3 piece suite. New Look visited to give us a quote and were able to meet our deadline. Darren the operator was punctual and did a first class job, explaining the process step by step. We were very pleased with the outcome and would use the company again.
Wyn, Hampshire Posted on 08/05/2018 , work completed 08/05/2018
Reliable and efficient.
Customer Service
Quality
Value
Arrived on time, helpful and courteous. Knowledgeable and friendly. Would highly recommend.
Malcolm, Surrey Posted on 22/10/2018 , work completed 22/10/2018
Very pleasing result
Customer Service
Quality
Value
Had 3 sofas, an armchair and a carpet cleaned. Very pleased with the result. Customer service excellent and the cleaner was very polite and friendly and worked diligently. I have not used the company before but would recommend them to others.
Customer in Hampshire Posted on 22/01/2019 , work completed 17/01/2019
On time and courteous
Customer Service
Quality
Value
Dan was very thorough and professional. I would use them again.
Nicholas, Surrey Posted on 11/02/2019 , work completed 11/02/2019
My review
Customer Service
Quality
Value
Flexible prompt and efficient.
Chris, Surrey Posted on 29/11/2018 , work completed 29/11/2018
Excellent, as ever
Customer Service
Quality
Value
Darren cleaned my Mum's carpets and did an excellent job. I have been using New Look Carpet Care for a few years now and they are always polite, very professional and genuinely seem to enjoy their job. The carpets and rugs are always cleaned to a high standard.
Customer in Hampshire Posted on 05/03/2019 , work completed 04/03/2019
Very satisfied
Customer Service
Quality
Value
Darren completed a very satisfactory clean on a number of rooms in our house. He was very efficient and a pleasant character. We will use this company again. The only problem we had was that the company has so many special offers and the employee who came to give us an estimate found it very difficult to compare the different offers. He did not know about some of them although they were clearly on the leaflet which we had delivered to her house.
Customer in Bracknell Forest Posted on 04/01/2020 , work completed 06/12/2019
Quick, friendly, super result
Customer Service
Quality
Value
Darren did a really great job on a carpet I'd really given up on. Was about to have it replaced with laminate/vinyl but he managed to get some really nasty old stains out and it looks fantastic. He was quick, friendly and efficient.
Customer in Surrey Posted on 24/03/2020 , work completed 19/03/2020
Exceptional cleaning
Customer Service
Quality
Value
I have used them once before and sought them out again this time although I could get carpets cleaned for less but its usually a waste of money. The work put in to cleaning is exemplary. Its a very professional set up. Unfortunately we have some stains from our dog but they got these out where no-one else can. Would recommend without hesitation
Customer in Surrey Posted on 06/09/2020 , work completed 04/09/2020
Very high standards
Customer Service
Quality
Value
I have used these people before quite simply because they are the best in the area. Their system is vehicle based rather than the "modified Hoover" that many others use. As such it is far more powerful and does a better job. However, it seems expensive but it is a case of getting what you pay for. Staff are excellent and very reliable.
David in Surrey Posted on 29/04/2021 , work completed 28/04/2021
A revived carpet.
Customer Service
Quality
Value
Darren arrived when he said he would and, as usual, was pleasant and polite. I had a trail of candlewax drips on my lounge carpet which he worked on and successfully removed. After cleaning and treating, my carpet now looks fresh and as good as new. I can recommend New Look Carpet Care.
Customer in Surrey Posted on 28/02/2022 , work completed 23/02/2022
Carpet Cleaning
Customer Service
Quality
Value
Dear Dan, thank you for organising the cleaning of my carpets .I am pleased with the results and thank Darren for doing the job and ESPECIALLY for his conscientiousness! I shall keep your details on file !!
Customer in Surrey Posted on 30/06/2025 , work completed 20/06/2025
Excellent
Customer Service
Quality
Value
Extremely pleased with its results. Very full and professional clean.
Valerie, Surrey Posted on 15/06/2016 , work completed 15/06/2016
Thorough, effective job done.
Customer Service
Quality
Value
Darren arrived on the planned day, on time and fully aware of his task. He worked very hard, kept us informed of anything we needed to know and was a pleasure to have around. He explained fully about use of tin foil, blocks, drying time etc. The carpets look lovely!
Linda, Surrey Posted on 08/03/2017 , work completed 08/03/2017
Prompt & professional
Customer Service
Quality
Value
Polite & professional. Carpets came up like new. Expensive but spray protected after cleaning, which should last longer! Would recommend.
Chris, Surrey Posted on 06/04/2017 , work completed 06/04/2017
Extremely good job
Customer Service
Quality
Value
The workers did an extremely good job, they worked very hard and kept us informed at all stages of the jobs. Three sofas and one armchair plus carpets in three rooms was an amazing days work.
Angela, Surrey Posted on 23/03/2017 , work completed 23/03/2017
Very satisfied
Customer Service
Quality
Value
This company was recommended to me and rightly so. Very professional, knowledgeable and pleasant to deal with from quotation to job completion. I would definitely recommend them.
Which? Trusted Traders Consumer Posted on 24/03/2017 , work completed 24/03/2017
My Review
Customer Service
Quality
Value
Excellent customer service at all stages of the job. Thoroughly recommend.
Ann, Surrey Posted on 06/09/2016 , work completed 06/09/2016
My Review
Customer Service
Quality
Value
Excellent job and very thorough. Will book again
Roger, Hampshire Posted on 08/09/2016 , work completed 08/09/2016
Excellent result.
Customer Service
Quality
Value
New Look Carpet Care cleaned rugs, fitted carpets and upholstery. The results are excellent and I can strongly recommend their services.
Donald, Hampshire Posted on 01/06/2017 , work completed 01/06/2017
Brilliant Job
Customer Service
Quality
Value
I can not sing New Look Carpet Care praises highly enough. My carpets now look as good as new.
Susan, Surrey Posted on 08/09/2017 , work completed 08/09/2017
My review
Customer Service
Quality
Value
They have made a huge improvement to our carpets which hadn't been cleaned for 10 years.
Maggie, Surrey Posted on 04/12/2017 , work completed 04/12/2017
Well Worth Recommending
Customer Service
Quality
Value
Although this is not a cheap, quick method to have really deep clean carpets. I have nothing but praise for the company. Professional and efficient and attentive to detail; and very pleasant too. If all companies were like this our world would be a much better place.
Rosemary, Surrey Posted on 07/11/2017 , work completed 07/11/2017
Good and reliable
Customer Service
Quality
Value
Very prompt and effective. Arrived on time. Worked very diligently. Carpet is very clean.
Simon, Berkshire Posted on 05/01/2018 , work completed 05/01/2018