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New Look Carpet Care Limited
Opening Hours
Today -
- Monday 09:00–17:00
- Tuesday 09:00–17:00
- Wednesday 09:00–17:00
- Thursday 09:00–17:00
- Friday 09:00–17:00
- Saturday - Closed
- Sunday - Closed
About
Established in 1989, New Look Carpet Care Ltd offers carpet, rug and upholstery cleaning services within a 25 mile radius of Camberley, Surrey, GU15.
We are a non franchised family run business which is Woolsafe approved and Master Rug Cleaner certified. All solutions used are detergent-free, environmentally friendly,wool safe and leave no dirt-attracting residue.
We always pre-spray and then agitate this spray into carpets to loosen any deep soil and prepare for cleaning; this is followed by a defoaming solution to neutralise any residues from previous cleaning. These two steps are vital to obtain a really good result. We then use our truck mounted hot water systems to clean as this enables us to use hotter water giving a much deeper clean and as the extraction is much stronger the carpets are left only slightly damp with a much quicker drying time.
We also operate a dedicated rug cleaning facility in Camberley for expert cleaning and treatment of rugs; which require specialist treatment.
What we do
Carpet and upholstery cleaners
- Rug cleaning
- Anti-stain treatment
- Moth and dust mite treatment
- Deodorising treatment
- Carpet cleaning
Carpets and flooring
More Services
- rug repairs
- stain removal
- pet stains and odour removal
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
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100% of the reviews we publish have been through our stringent moderation process.
4.8
645 reviews
Recommended
Recommended
by 100% of customers
Sort by
Professional very helpful and friendly
Customer Service
Quality
Value
We had used the company before and based on past experience as well as with other providers we requested a quote. Quote options were provided and the differences explained. Advice was given on not to have kelim cleaned on the basis of poor value of money for the quality and age of the item. A date for work was offered and checked a few days prior to the work. Darren the operative was professional, caring and thorough as well as friendly. He also offered advice for the future and all in all an excellent and quality service.
Customer in Surrey
, work completed
Recommended
First class job
Customer Service
Quality
Value
A professional quotation,without pressure, to clean and protect a five piece lounge suite and carpet. Quote accepted a few days later and a date was arranged for the work. A very polite and pleasant operator, Darren, arrived on time and worked steadily through the day until the job was finished. We thought that they were a very professional company and would have no hesitation in using New Look again.
Customer in Surrey
, work completed
Recommended
Carpets and upholstery
Customer Service
Quality
Value
Excellent job cleaning light cream carpets and sofas. Darren did a fabulous job and was very professional and caring about the house.
Customer in Windsor and Maidenhead
, work completed
Recommended
Excellent job
Customer Service
Quality
Value
Darren did an excellent job and went the extra mile to remove a particularly stubborn stain.
Susan, Surrey
, work completed
Recommended
Very thoroughly completed
Customer Service
Quality
Value
Everything done as agreed with minimum fuss, promptly and efficiently. Darren was very thorough and left our carpets looking nearly as good as new. Gave us welcome advice, e.g. regarding moth damage.
Alan, Surrey
, work completed
Recommended
Professional
Customer Service
Quality
Value
A thoroughly professional job, carried out by an extremely personable man. I was most impressed. I am certain I could have got a cheaper job, but it would not have been as good. After-care well explained too.
Robert, Surrey
, work completed
Recommended
My review
Customer Service
Quality
Value
Very good service.
Edward, Berkshire
, work completed
Recommended
Efficient and professional
Customer Service
Quality
Value
Darren & his colleague arrived in good time. They were very pleasant. They worked hard to clean the three carpet areas in two hours. The results are excellent with the elderly dining room carpet having colours & texture restored. Clear instructions for after care.
Julia, Surrey
, work completed
Recommended
Truly excellent
Customer Service
Quality
Value
We have used New Look Carpet and would always use them! From the moment of my e-mail request to the prompt booking it was excellent. Neil was superb, very calm and thoughtful - truly excellent.
Michael, Surrey
, work completed
Recommended
My review
Customer Service
Quality
Value
Neil did a very good job - extremely professional and polite. Have used them before and will certainly use New Look again.
Linda, Surrey
, work completed
Recommended
Up to their usual high standard
Customer Service
Quality
Value
They had a cancelled earlier appointment, they rang and offered to come earlier. Prompt arrival and confirmed requirements as per quote. Work carried out with an efficient, professional approach. Went through the work carried out and any advice was provided by Darren where required. Will use New Look Carpets again. Thank you.
Margaret in Surrey
, work completed
Recommended
Very professional company
Customer Service
Quality
Value
I have been very impressed with all my dealings with this company. All the staff are courteous and polite, appointments are kept, calls returned and when I experienced a slight problem, I received complete reassurance that it would be resolved if necessary. The problem disappeared overnight, as had been suggested that it would. While in my home, Darren was very tidy and fastidious in getting my carpets as clean as possible. He was very thorough and the end result is very pleasing.
Customer in Surrey
, work completed
Recommended
Good job
Customer Service
Quality
Value
Came on time to estimate work, arrived promptly to carry out the work. Minimum fuss. Fantastic job. 39 steps and 6 landings and 1 bedroom carpet all cleaned and scrubbed up well.
Customer in Surrey
, work completed
Recommended
My Review
Customer Service
Quality
Value
I can't stop looking at my newly washed rug. It is brilliant.
Which? Trusted Traders Consumer
, work completed
Recommended
Great job
Customer Service
Quality
Value
Professional job well done in an engaging and respectful manner.
Paul, Surrey
, work completed
Recommended
High standard
Customer Service
Quality
Value
Prompt & courteous. Telephoned in advance. No waiting. Cleaned and treated carpets to a high standard.
R R, Surrey
, work completed
Recommended
Prompt & professional
Customer Service
Quality
Value
Very professional experience. Excellent job.
Which? Trusted Traders Consumer
, work completed
Recommended
A good job done professionally.
Customer Service
Quality
Value
I felt very comfortable with them in my house. It was very pleasant and obviously took a great deal of pride in his work - persevering to give the very best results. He was happy to explain the different processes to me when I asked.
Pauline, Hampshire
, work completed
Recommended
Very positive experience. Excellent results
Customer Service
Quality
Value
Careful, efficient and helpful service. We are very pleased with the results and would be more than happy to recommend.
Denise, Surrey
, work completed
Recommended
Professional and Efficient
Customer Service
Quality
Value
Very good workmanship with attention to detail including the after job process - some marking to the walls and skirting boards but nothing serious.
Graham, Surrey
, work completed
Recommended
Another satisfactory job done
Customer Service
Quality
Value
I have used New Look Carpets for over 10 years. They are reliable. Their staff are very professional and thorough. I would recommend them to anyone.
Derek, Surrey
, work completed
Recommended
My review
Customer Service
Quality
Value
Prompt attendance as arranged and did a thorough job, nice people to have in the house.
Roger, Surrey
, work completed
Recommended
My review
Customer Service
Quality
Value
Chair cleaner arrived on time, was polite and careful while working and result satisfactory.
B E, Surrey
, work completed
Recommended
Excellent job
Customer Service
Quality
Value
Prompt, thoroughly professional. Helpful advice given on aftercare. Operative friendly & considerate.
Which? Trusted Traders Consumer
, work completed
Recommended
Great result.
Customer Service
Quality
Value
A very professional approach adopted and great service. Prompt, and worked to intended timeline.
Neil, Surrey
, work completed
Recommended