Excellent service
Staff competent and know what they're doing. Always arrived when they said they would, did a good job and gave helpful advice. I will use the company again when my next carpet needs to be cleaned.
Customer in Surrey
Posted on 20/11/2024
, work completed 19/11/2024
Recommended
Great service + great results!
Everything from the quotation visit, booking reminders and cleaning day was handled efficiently by the friendly team. Great care was taken to protect floors + other furniture during the upholstery cleaning and I was very happy with the result for the sofa and carpets. A totally reliable company and I would use them again, and recommend to others.
Customer in Surrey
Posted on 25/09/2024
, work completed 23/09/2024
Recommended
Excellent job done.
Darren was so professional and thorough. He did his best to clean a very stained carpet and did an excellent job. The company sent several reminders prior to the appointment and Darren arrived punctually on the day.
Customer in Surrey
Posted on 19/08/2024
, work completed 16/08/2024
Recommended
Another Great Service
Having used New Look Carpet Care several times over a good number of years I have never failed to be pleased with the results of their work. The whole process is carried out professionally and in an efficient and friendly manner. Yesterday, Darren once again left my carpets looking like new.
Customer in Hampshire
Posted on 03/08/2024
, work completed 02/08/2024
Recommended
Nu Look Carpet Care - Excellent
Professional, thorough, friendly. Had 2 rooms + hall, stairs and landing cleaned. Cannot recommend highly enough. Carpets look like new.
Customer in Surrey
Posted on 13/07/2024
, work completed 12/07/2024
Recommended
Carpet Cleaning
Work carries out on 3 July. Work done very well, on time ad to budget Pleasant people and will use them again when I need them
Customer in Surrey
Posted on 05/07/2024
, work completed 01/06/2024
Recommended
Carpet cleaning
Darren arrived on time. He was polite and friendly. The six carpets had the best clean ever. A thorough job. Look like new. Darren moved some furniture when necessary. he left us with shoe covers to use until carpets were dry. A spot cleaner was also left to use for future mishaps. The quote was honoured. Very pleased with the quality of the work. Would recommend.
Customer in Berkshire
Posted on 26/06/2024
, work completed 26/06/2024
Recommended
Very efficient service, good result, very happy with my carpets
I can thoroughly recommend New Look carpet cleaning. They responded promptly to my enquiry, and were able to visit quickly to provide a quotation. The work was carried out swiftly and efficiently and to a high standard.
Customer in Surrey
Posted on 29/04/2024
, work completed 23/04/2024
Recommended
Carpets cleaned in lounge, hall and stairs
Darren arrived promptly and was very helpful, friendly, thorough and professional. He spent extra time cleaning some paint and pet stains from my carpets and these have now been completely removed. I am very pleased with the cleaning results and would definitely use New Look Carpets Ltd again. Highly recommend.
Customer in Berkshire
Posted on 02/04/2024
, work completed 02/04/2024
Recommended
On time, respectful and tidy.
Have used this company previously and had no hesitation in using them again. Darren arrived on time and cleaned four room carpets to a professional standard. He was respectful to me and my property and is an asset to the company.
Customer in Berkshire
Posted on 30/03/2024
, work completed 28/03/2024
Recommended
Fantastic local company
What a fantastic local independent company. This is the second time that New Look Carpet Care have cleaned my carpets. Once again I am delighted with the results. Darren arrived on time and was most professional in the way he worked , leaving me with what looked like new carpets ! In addition, Darren left a bottle of stain remover which can be requested again if required. A particular bonus with this company is that you can upgrade the six month warranty to a twelve month warranty for a relatively small amount. On the previous occasion that my carpets were cleaned I had to call them out because of spillage, which was promptly dealt with. I HIGHLY RECOMMEND this company
Customer in Surrey
Posted on 11/02/2024
, work completed 08/02/2024
Recommended
Cheaper than new carpets!
Two downstairs carpets a bedroom carpet and a rug where all looking tired and grubby. They are a few years old, regularly hoovered but never cleaned. I don't know what magic ingredient they use to clean them, but they came up looking like new! Amazing. Darren arrived bang on time, worked hard, was polite and gave advised carpet care.
Customer in Surrey
Posted on 23/01/2024
, work completed 22/01/2024
Recommended
Excellent work every visit
We were visited before the quote was given to agree what would be done and agree what we would clear and time and date of arrival of cleaner. We sent an antique rug away for cleaning and have been updated on progress. Darren, works very tidily and puts special sliders under heavy chairs so we do not have to remove them. He leaves foil caps under them after completion to avoid marks. He has an industrial fan running to keep the work area as dry as possible. The work is done to an excellent standard and the arrival time was as agreed and we are pleased to reuse this company when we need a carpet cleaned.
Customer in Hampshire
Posted on 22/12/2023
, work completed 22/12/2023
Recommended
Super Service
Good communication prior to our bedroom, stairs and landing carpets being cleaned. Darren was very professional, curteous and careful. He succeeded in getting stains out of the carpet, which previous cleaners had not. He explained exactly where there may be a few problems getting one carpet completely clean, but managed to do it.
Customer in Surrey
Posted on 01/12/2023
, work completed 16/11/2023
Recommended
Carpet Cleaning
Carpet Cleaning. Traders were on time. Neat and tidy. They have done our Rugs, upholstery and carpets. Everything has been extremely good and well done to a high standard
Which? Trusted Traders Consumer
Posted on 12/10/2023
, work completed 09/10/2023
Recommended
Positive experience
A wholly positive engagement: Darren came on time, related well to the customer and explained what he was doing as he went along. An acciental breakage of a largish flower pot occurred, for which he cleaned a corridor carpet at no extra charge. Courtoeus and good-humoured throughout.
Customer in Surrey
Posted on 05/10/2023
, work completed 04/10/2023
Recommended
Very professional service, exceptionally effective results
Having inherited two little dogs over a year ago who hadn't been completely house trained, my poor lounge carpet suffered a number of "accidents". Despite my own best efforts the numerous stains were still there for all to see and I was seriously considering replacing the carpet altogether. I really didn't think that even a professional clean would do much good, especially as some of the stains were several months old. However as I had used New Look Carpet Care once before and they were top class, (even though at that time I hadn't given them such a tough test with so many old doggie stains) I decided to give it a go and so I called them in. Wow - I'm so glad I did. The result is outstanding. Darren, who did the cleaning, has worked miracles & managed to get rid of 99.9% of the stains. I wouldn't have thought it possible, but the carpet is practically like new. Just the faintest mark which barely shows in a couple of places and you have to look very hard. Needless to say I am extremely pleased and I would certainly pass on my wholehearted recommendations to anyone who is thinking about having their carpets cleaned. Outstanding.
Customer in Surrey
Posted on 05/10/2023
, work completed 04/10/2023
Recommended
Living Room Carpet
First time I'd had this carpet cleaned but, after years of visitors, some with dogs, and it being the main thoroughfare through the bungalow, I felt it was about time. Initially I'd thought the price rather high but, after speaking to a gentleman in the office, I decided to get the job done properly and I'm thankful that I did. A lot has happened since the job was done in July and I can't remember the name of the chap who did it. All I can say is that he was prompt, efficient and very courteous. He did a great job - thank you.
Customer in Surrey
Posted on 22/09/2023
, work completed 11/07/2023
Recommended
Friendly efficient service.
My carpet was overdue for cleaning, and I really didn't expect the results I got! The whole process from initial contact to finished job was friendly and professional. The carpet, which is quite old and takes the brunt of footfall through the house, looks so clean - much better than expected. I can thoroughly recommend New Look and wouldn't hesitate to use them again.
Customer in Surrey
Posted on 17/09/2023
, work completed 12/09/2023
Recommended
Very professional company
I have been very impressed with all my dealings with this company. All the staff are courteous and polite, appointments are kept, calls returned and when I experienced a slight problem, I received complete reassurance that it would be resolved if necessary. The problem disappeared overnight, as had been suggested that it would. While in my home, Darren was very tidy and fastidious in getting my carpets as clean as possible. He was very thorough and the end result is very pleasing.
Customer in Surrey
Posted on 14/09/2023
, work completed 13/09/2023
Recommended
Timely and good work
The carpet cleaner turned up exactly on time. He did a very thorough job of cleaning the carpets in four rooms plus hallway and explained everything he would be doing. Set his equipment up quickly and with minimal intrusion. Completed the job quickly and efficiently. Also offered to help move furniture back into position which was not part of the agreed job.
Customer in Surrey
Posted on 18/08/2023
, work completed 18/08/2023
Recommended
Excellent service and workmanship
We had some of our carpets cleaned by New Look Carpet Care. Communication at all times was excellent from first making an enquiry to the visit confirmation. The work was done efficiently and to a very high standard and the operator was always courteous and pleasant. Our carpets now look amazing. Thank you.
Customer in Surrey
Posted on 17/08/2023
, work completed 16/08/2023
Recommended
Armchair clean
Not the first time I’ve used this company but first for cleaning furniture. A bit nervous as fabric was expensive but I had a sample which was tested on first with good results. Chair was cleaned with all care taken and covers laid to protect surroundings. Results were very satisfactory. Very good service as usual. Communication also very good.
Customer in Berkshire
Posted on 01/08/2023
, work completed 19/07/2023
Recommended
Great service
Darren came & cleaned the hall carpet due to spillage. As always, did a fantastic job, couldn't have asked for any better service. Wouldn't use anyone else.
Customer in Surrey
Posted on 21/07/2023
, work completed 20/07/2023
Recommended
Good job
Came on time to estimate work, arrived promptly to carry out the work. Minimum fuss. Fantastic job. 39 steps and 6 landings and 1 bedroom carpet all cleaned and scrubbed up well.
Customer in Surrey
Posted on 08/07/2023
, work completed 03/07/2023
Recommended
Quality Service
I was delighted with New Look Carpet Care’s service. They cleaned a carpet and 4 sofas for me and managed to remove some nasty spots on a new carpet. They were very helpful and gave good instructions about drying. I would be very happy to have them back again.
Customer in Surrey
Posted on 27/06/2023
, work completed 03/05/2023
Recommended
A great job
They cleaned my carpet for me, and were able to remove a stain that I thought wouldn't come out, as it was from a furniture stain product, which had been been there for many years. They were very efficient, arrived on time and very helpful.
Which? Trusted Traders Consumer
Posted on 15/06/2023
, work completed 14/06/2023
Recommended
Quality service and work
We have used this company on several occasions now and have always been impressed by the quality of the work and service given. This latest visit was no exception, Darren working to his usual high standards.
Customer in Hampshire
Posted on 26/05/2023
, work completed 25/05/2023
Recommended
Carpet and Sofa cleaning
I have known Daniel for many years. The carpet cleaning he has carried out has always been exemplary. Clear quotations, punctual arrival, efficient work and home left clean and tidy. My cream carpets have come up beautifully and look, and smell, like new. Thank you Darren for working so hard to enable me to leave for my meeting on time. I’m sure you will be getting calls from some of my neighbours to ask you to quote for them.
Customer in Hampshire
Posted on 11/05/2023
, work completed 11/05/2023
Recommended
Friendly service
Very impressed by the efficient and friendly service, Darren does an excellent job
Which? Trusted Traders Consumer
Posted on 20/04/2023
, work completed 19/04/2023
Recommended
Great Job.
Daniel arrived prior to giving me a call to give me a quote instantly. He arranged the date and his co worker Darren came on time and set about his work taking note of the areas I pointed out. A very thorough cleaning ensued with advice on how to facilitate the drying. I am delighted with the result. There were many spots and traffic areas which I didn't think could be improved on, which were completely either removed or cleaned. A fantastic job. Thanks so much.
Customer in Berkshire
Posted on 18/03/2023
, work completed 17/03/2023
Recommended
Excellent and Professional Service
Very pleased with the work Darren carried out on my upholstery and also the rug that was cleaned by Dan. The Service has been exceptional. Thank you from a very happy customer.
Customer in Hampshire
Posted on 03/03/2023
, work completed 02/03/2023
Recommended
Super service
Darren arrived exactly as promised and completed the cleaning in the time that was expected. He worked methodically through the three rooms and made an excellent job of eradicating the stains where coffee and red wine had been spilled. He is a very pleasant and conscientious worker who undertakes his job with a calm and courteous manner. We have used the company before and would have no hesitation in employing them again. A job well done.
Andrew in Hampshire
Posted on 07/02/2023
, work completed 06/02/2023
Recommended
excellent work
Darren arrived punctually, the carpets were cleaned very efficiently and we are very pleased with the result. We have used New Look Carpet Care for many years and find them friendly, efficient and up to date with all the latest methods of cleaning.
Customer in Surrey
Posted on 24/01/2023
, work completed 17/01/2023
Recommended
Carpet stain removal
A member of the family had fallen down the stairs so we had tea and blood stains to be removed. We were given an estimate of the cost and warned that it might not be possible to completely remove the stains, but as it was a new carpet we were prepared to go ahead. Darren arrived on time, explained what he was going to do and and we had the utmost confidence with him. The result was amazing, it is impossible to see where any of the stains were and I was grateful that he was able to remove the blood stains. I would definitely recommend New Look Carpet Care .
Customer in Berkshire
Posted on 03/01/2023
, work completed 03/01/2023
Recommended
Carpet Cleaning
Darren did an excellent professional job. I am absolutely delighted with the result. I would definitely recommend him. Very nice chap.
Which? Trusted Traders Consumer
Posted on 01/12/2022
, work completed 29/11/2022
Recommended
Excellent Carpet Care
Excellent carpet cleaning and stain removal. The company has a very informative web site on carpet Care it also lays out pricing options. The job was completed at the agreed price and on time. Highly recommended.
Steve in Hampshire
Posted on 18/11/2022
, work completed 18/11/2022
Recommended
Excellent Work.
The company did an excellent job cleaning all the carpets in our home. Darren arrived punctually. He was friendly and helpful even moving a piece of furniture that I was unable to move because of the weight. He worked through the house quickly and efficiently and everything was complete in the timescales that had been stated when Dan had given me the quotation the previous week. The whole process was very professional and the carpets now look as they did when they were brand new. I would definitely use this company again and would have no hesitation in recommending them to anyone who wants a really professional job done. Maybe not the cheapest company around but definitely worth every penny. Well done and thank you.
Customer in Surrey
Posted on 09/11/2022
, work completed 31/10/2022
Recommended
Super Clean carpet
My lounge carpet was cleaned earlier today and it looks super clean now. The man was very friendly and was very knowledgeable about his job. I had the quote for the work a couple of days ago and that’s the same price that I paid. Brilliant job!
Customer in Surrey
Posted on 04/10/2022
, work completed 04/10/2022
Recommended
Definitely recommend for Care and efficiency.
Had 2 large rooms on ground floor, stairs, Hall and 2 landings cleaned. Everything was very efficient from the visit to assess and give estimates to the completion of work. Daren arrived punctually and finished an excellent job on the expected time given. Received help and advice on questions asked both from Dan and Darren. The carpets look like new. Large job to undertake for any household made easier by their efficiency and helpfulness. Possibly not the cheapest but worth it for their knowledge, efficiency and we feel the carpets not only cleaned thoroughly but given the right care and attention.
Customer in Berkshire
Posted on 23/09/2022
, work completed 19/09/2022
Recommended
Carpet Clean
From a leaflet drop through the letter box, Dan came to quote. Although only 2 rooms probably necessary, opted to have 5 (largish) rooms cleaned. Makes a difference to the whole house. Darren was very efficient and professional. Arrived on time, moved furniture I couldn’t, and put it back in place. Treated a couple of ‘moth’ spots. Very good job done. Thank you.
Customer in Berkshire
Posted on 04/08/2022
, work completed 22/07/2022
Recommended
Carpets
The work was carried out by Darren, very nice guy explained all to me how he was going to approach the cleaning. I had carpet and two sofas cleaned, I must say the carpet and sofas looked like new again so very pleased with the work. I would certainly recommend New Look Carpet Care to all who is looking for this type of service.
Rosemary in Hampshire
Posted on 24/07/2022
, work completed 19/07/2022
Recommended
Very happy
Extremely pleased with the workmanship.
Which? Trusted Traders Consumer
Posted on 21/07/2022
, work completed 18/07/2022
Recommended
Great job
Darren did a thorough job on most of our carpets which looked like new when he had finished. Quite remarkable considering they are twenty years old.
Customer in Surrey
Posted on 15/07/2022
, work completed 14/07/2022
Recommended
Excellent service
We have recently moved and the carpets badly needed a clean and were stained in places. Dan came around promptly and was very knowledgeable. We were able to book an appointment for a few days later and Darren was very efficient and explained the whole process. He managed to remove the stains. We were very pleased because having your carpets cleaned is a major upheaval and it all went very smoothly with excellent results.
Customer in Berkshire
Posted on 07/07/2022
, work completed 05/07/2022
Recommended
cleaning of carpets in my home
I am delighted to say that Darren came on the appointed time and cleaned my carpet and rugs and I cannot praise them enough - for their professionalism Paid attention to detail and was most pleasant and helpful in every way I will most certainly go back to New Look Carpets when I have a problem with my carpets
Customer in Surrey
Posted on 09/06/2022
, work completed 08/06/2022
Recommended
Great
All done satisfactory. Went out and Left Darren working on his own. Phoned us when finished as agreed. I can really see a difference the carpet is much cleaner. Have used this company for many many years and would recommend them to anyone and everyone.
Customer in Berkshire
Posted on 25/04/2022
, work completed 25/04/2022
Recommended
Carpet cleaning.
Very pleased with the results of the carpet cleaning. Darren was very efficient and meticulous in the way he completed the work.
David in Surrey
Posted on 12/04/2022
, work completed 12/04/2022
Recommended
Excellent work undertaken very promptly
The whole process from start to finish was excellent. Dan arrived at the time expected after sending an email confirming the appointment. He explained the process and checked the carpet out for marks highlighting what had caused many of them. he also checked over the two settees and advised on the marks on them, he said that he was sure that most of them on the carpet and settees could be removed however he could not guarantee this until his technician came. Darren arrived the next day on time and started work after inspecting the issues, he work solidly and methodical cleaning the two settees and set to work on the carpet. he explained what he was doing at every stage and we are very pleased with what he has achieved. Both the carpet and settees look very good, he then gave us guidance as to when we could bring back in the other furniture and as the carpet is guaranteed for 6 months he said any problems just give them a ring and they would be back. Overall I would highly recommend this company for the high level of service and reasonable prices
Customer in Surrey
Posted on 18/03/2022
, work completed 18/03/2022
Recommended
Excellent.
My wife and I were very impressed with the service and the result of the lounge and dining rooms which was completed today. Darren was extremely helpful and courteous, arrived on time and made a very good job. We would have no hesitation at recommending New Look to friends and relatives. Thank you.
Ray in Surrey
Posted on 18/03/2022
, work completed 17/03/2022
Recommended
Clean and Protect
Just had Lounge, Hall, Stairs, Landing and Master Bedroom cleaned and protected. Work carried out very professionally and sympathetically and the end results are amazing. The whole process from booking to completion was so easy. Top marks from me.
Customer in Surrey
Posted on 04/03/2022
, work completed 04/03/2022
Recommended
A revived carpet.
Darren arrived when he said he would and, as usual, was pleasant and polite. I had a trail of candlewax drips on my lounge carpet which he worked on and successfully removed. After cleaning and treating, my carpet now looks fresh and as good as new. I can recommend New Look Carpet Care.
Customer in Surrey
Posted on 28/02/2022
, work completed 23/02/2022
Recommended
Excellent work.
They cleaned and repaired my oriental rugs and cleaned the fitted carpets in my house. Pleasure to deal with, each process well explained, rugs collected and returned to me, all very helpful, work done when expected, good price - and all rugs and carpets look wonderful.
Customer in Surrey
Posted on 27/02/2022
, work completed 07/02/2022
Recommended
Excellent Carpet Clean
New Look are a friendly, polite company to deal with. They did an excellent job cleaning our lounge, hall, stairs and landing carpets. The carpets have had heavy use since our last clean, especially with 2 Labradors in the household, and now look fresh and clean again. We have used New Look a few times now and will use them again.
Customer in Bracknell Forest
Posted on 17/02/2022
, work completed 17/02/2022
Recommended
Perfect Clean
I have found this company to be very efficient and polite. Booking was easy, they came on time and my carpets look like they did when new. I have used them before and I would use them again.
Lynne in Surrey
Posted on 12/02/2022
, work completed 09/02/2022
Recommended
Excellent Service
Arrived on time and took care to protect floor coverings not being cleaned. Helpful with furniture moving and protection. Excellent job on cleaning a Persian rug and fitted carpet. When cleaning completed advice re drying time and keeping protection in place very clear. I found the service pleasant, efficient, thorough and good value. I would certainly use the company again.
Customer in Hampshire
Posted on 11/02/2022
, work completed 09/02/2022
Recommended
Excellent service and quality
Our lounge carpet desperately needed a clean as we have had a dog for the last year and the carpet has become filthy with dirt and hair, despite regular cleaning and vacuuming. Darren from New Look Carpet Care arrived on time. He was very friendly and helpful, completing the work done within a couple of hours and to the price quoted. We were amazed how well the carpet has come up following the clean and would have no hesitation in using them again. Highly recommended.
Customer in Hampshire
Posted on 11/02/2022
, work completed 10/02/2022
Recommended
Excellent work
This is the second time we have used New Look Carpet Care and have found them to be excellent. They arrive promptly and get down to work quickly and efficiently. This last job involved two days of work, under trying circumstances as there were still other workmen on site. Darren performed extremely capably, working alongside and around the other trades, and the job was finished on time to an impeccable standard. Highly recommended.
Customer in Surrey
Posted on 28/01/2022
, work completed 28/01/2022
Recommended
Fresh and clean
Friendly and efficient from the first inquiry call to completion. Carpets are thoroughly cleaned and look like new. Sofa and chairs were given a new lease of life. Would definitely recommend.
Customer in Surrey
Posted on 24/12/2021
, work completed 16/12/2021
Recommended
Excellent service for upholstery and carpet
We had chairs sofa and carpet cleaned in the sitting room. A personal visit was made to look at the job and give a quote. We had had to change the date of our initial appointment due to family circumstances which was done with no fuss. Darren arrived on time as arranged by the confirmation phone call from New Look. He handled all our furniture with respect and did a magnificent job. By using industrial fans while he was in the house and propping cushions against radiators he was able to get everything fairly dry before he left and we could sit on the chairs by the evening which was excellent for a damp November day. We could not move the TV easily but Darren pulled it out sufficiently to clean behind. He used a van mounted washer for most of the work which was superb. He left the hall he had come through hoovered beautifully too. He checked that every thing ewas as we wanted before he left and explained what he was doing throughout. We will certainly use this company again.
Customer in Hampshire
Posted on 19/11/2021
, work completed 17/11/2021
Recommended
Carpet and Chair Clean
We were given clear pre-job options. We received a reminder shortly before the start date. Work was started on time on the agreed date. This is clearly a highly professional firm with an impressive array of equipment, very different from other firms we have used. The work was carried out efficiently with a minimum disruption. The final result was above our expectations. We had been warned that some specially dirty areas (a cream carpet near an open coal fire) may not get completely clean. In fact, the result they have achieved is remarkable. At the end we were given useful advice on carpet care. We are totally pleased with all aspects of the work and not hesitate to recommend New Look CarpetCare to friends and family.
Customer in Surrey
Posted on 15/11/2021
, work completed 15/11/2021
Recommended
Hall and Stairway carpet clean.
Today Darren from New Look Carpet Care Ltd visited and cleaned our hall and stairway carpet. Prior to this a company rep had visited us to review the works and gave us advice on the job. He said that the stain we had may not be able to be fully removed as it was from a glue adhesive used on a membrane designed to protect carpets during construction works. He said this had caused issues on other jobs and did not think the protection membrane should be used for this reason. He gave us the opportunity to have a sample doing prior to deciding if we should go ahead. The cost for the sample works was expensive in relation to the job itself and it made more sense to do the works in full and hope it would work. The gentleman who did the works was polite and efficient and took covid protection measures and provided protection to other surfaces not being cleaned. He did a thoroughly proffesional job and it looks like the stain has been fully removed. The only thing I could say that is not favourable is that it did seem expensive if we had decided to do a trial patch first. However I fully understand the reason for that and glad we decided to do the job and fortuntely the stain was able to be removed. Yes I would recommend this company to clean your carpets. They are able to advise you beforehand of ther pro's and cons and allow you to decide whats best to do and - if you go ahead - on arrival they do a great job. Thankyou again Darren.
Customer in Surrey
Posted on 26/10/2021
, work completed 26/10/2021
Recommended
Excellent carpet cleaner
New Look cleaned all our carpets and did a really fantastic job. Very professional service. Took great care with our furniture. Carpets looked amazing and have been given a new lease of life for several years. Strongly recommended
Customer in Surrey
Posted on 28/09/2021
, work completed 27/09/2021
Recommended
Very thorough job
This company has a passion for what it does and achieves great results. I can recommend thoroughly. They are dedicated, diligent and professional.
Customer in Windlesham
Posted on 27/08/2021
, work completed 25/08/2021
Recommended
Excellent job done
This is the second time we have used this company and I have to say, they don’t disappoint one bit. My carpets are looking like new again and Darren is a pleasure to have around. He’s a very friendly guy whilst keeping things very professional, arriving on time and working non stop to the end. Can’t recommend this company enough.
Patricia in Wokingham
Posted on 23/08/2021
, work completed 23/08/2021
Recommended
Superb Result
Darren did a first-class job with great attention to detail to produce a superb result. We are quite amazed that he got the carpets to look as good as they do. Great job, thank you.
Steve in Surrey
Posted on 18/08/2021
, work completed 06/08/2021
Recommended
Good service
Darren arrived on time ( after sitting down the road as he was early). He explained what he was going to do- he said the whole thing ( basically most of the downstairs and stairs/landing) would take most of the morning and true enough he finished at about 12 noon. The carpet clean was excellent-he did point out a couple of areas where there had been stubborn stains and said to wait a couple of days to see if they did reappear and if so he would come back-they didn’t but good to know you have some after care service. We’ve used New Look before and have always been delighted with the service and the way they have gone about the job.
Barry in Surrey
Posted on 09/07/2021
, work completed 05/07/2021
Recommended
Excellent Results
Friendly, efficient, impressive equipment and excellent results.
Which? Trusted Traders Consumer
Posted on 08/07/2021
, work completed 30/06/2021
Recommended
Carpet Cleaning
Very professional, efficient, thorough and friendly service. The results of the clean were the best I've had from carpet cleaning. They carpets look new! Can't recommend highly enough and I had an offer from a flier of book two rooms and get one free.
Customer in Surrey
Posted on 02/07/2021
, work completed 02/07/2021
Recommended
Fantastic service and results
I have used New Look many times over the years, but with lock down last year this was the first time for over two years. Carpets and a rug have come up beautifully after some exceptionally hard wear! Not only do they look and smell clean, but the pile has been brought back too. Fantastic, clean and efficient service by Darren, highly recommend.
Customer in Hampshire
Posted on 19/06/2021
, work completed 14/06/2021
Recommended
Carpet cleaning
He arrived on time and worked non-stop for three hours. Polite and very helpful. Explained everything as he went along. Outstanding work and outstanding results. True to estimate - no extras. From original estimate to the finished job - faultless. Excellent.
Pauline in Surrey
Posted on 04/06/2021
, work completed 04/06/2021
Recommended
Very professional
We found Darren to be exceptionally good in every way, and the result was excellent. strongly recommend
Which? Trusted Traders Consumer
Posted on 03/06/2021
, work completed 27/05/2021
Recommended
Great job. Will use them again
Arrived on time. Calm and efficient with no fuss. Watched out for the dogs. Extremely helpful. Pleasant and courteous.
Customer in Surrey
Posted on 21/05/2021
, work completed 20/05/2021
Recommended
Excellent service
Dan arrived on time to inspect the carpets that needed to be cleaned. He was extremely pleasant and professional in his approach and I was pleased with the quotation that he provided. I was given a time and date and the name of the person who would be cleaning the carpets. Darren arrived exactly as promised and on time. He was very pleasant, polite and professional. He assessed the task and started on the job of cleaning the carpets, paying attention to detail. I couldn’t be happier with the way Darren worked or the result that he achieved. When further carpets need to be cleaned I will definitely be contacting New Look Carpet Care.
Susan in Surrey
Posted on 20/05/2021
, work completed 20/05/2021
Recommended
Extremely thorough - highly recommended !
The work involved cleaning the carpet in the lounge, main bedroom, landing and on the stairs. All had been done before, but not for a few years - and the lounge in particular had suffered a few "doggie accidents" which despite my best efforts with Vanish still left tell-tale signs of faint discolouration. Darren turned up on the agreed date and I found him waiting in the road outside, too polite to knock on the door because he was quite early !! I was delighted to see him no matter how early so I ushered him in to get started. You couldn't ask for someone more polite, diligent, helpful & hardworking. What a credit to his company. Apart from keeping me informed of what room he was doing next, he worked solidly for the 4 hours he was in my house. It was a longer job than previous companies I have used because there are more stages in the overall process involved - all designed to make sure the end result is a perfect finish. Yes, it is a bit pricey, but as other reviewers have noted, you get what you pays for. And this is a top class job. My carpets look SO good. The pile is restored & even the faint discolorations I mentioned earlier (due to "doggie accidents") have practically disappeared without trace. Amazing. Definitely worth the extra cost and I would highly recommend this company to anyone who has yet to make up their mind.
Customer in Surrey
Posted on 19/05/2021
, work completed 18/05/2021
Recommended
Excellent Service
Cleaned very grubby dining room carpet and carpet in two bedrooms. Also two upholstered armchairs and six upholstered dining chairs, all of which needed freshening up. We were particularly pleased with how the dining room carpet came up, all stains removed and pile lifted. The armchairs responded well to a good clean and everything now smells and looks so much better. Took a little while longer than expected to dry, but the weather and temperature has been awful which didn't help.
Customer in Surrey
Posted on 16/05/2021
, work completed 15/05/2021
Recommended
Excellent work
We have used New Look Carpet Care for many years and the result as always was excellent. We would not hesitate to recommend this company and will continue to use them in the future.
Mary in Surrey
Posted on 05/05/2021
, work completed 29/04/2021
Recommended
Very high standards
I have used these people before quite simply because they are the best in the area. Their system is vehicle based rather than the "modified Hoover" that many others use. As such it is far more powerful and does a better job. However, it seems expensive but it is a case of getting what you pay for. Staff are excellent and very reliable.
David in Surrey
Posted on 29/04/2021
, work completed 28/04/2021
Recommended
Carpets Cleaned
My carpets in the living room, study and stairs & landing were cleaned again today by New Look Carpets. A very professional and thorough job yet again. Carpets now look and feel like new. I have no hesitation in recommending them. Fantastic job!
Gurth in Wokingham
Posted on 26/04/2021
, work completed 26/04/2021
Recommended
Up to their usual high standard
They had a cancelled earlier appointment, they rang and offered to come earlier. Prompt arrival and confirmed requirements as per quote. Work carried out with an efficient, professional approach. Went through the work carried out and any advice was provided by Darren where required. Will use New Look Carpets again. Thank you.
Margaret in Surrey
Posted on 18/04/2021
, work completed 13/04/2021
Recommended
Carpet Care
I have used New Look Carpet care before and as usual their work was efficient and they arrived promptly and I have no hesitation in recommending them. They are a firm that you can rely on.
Ann in Surrey
Posted on 12/04/2021
, work completed 09/04/2021
Recommended
Carpet cleaner
Fantastic job carpets look new after cleaning, what they said they would do they did. Very pleased with the work and staff were fantastic. Will definitely use again.
Marion in Surrey
Posted on 29/03/2021
, work completed 23/03/2021
Recommended
Thorough & Hard Working
We wanted the hall, landing and bedroom carpets cleaned as we were putting the house up for sale. The contractor was extremely thorough and completed the job to a very high standard. We would have no hesitation in recommending this company
Customer in Surrey
Posted on 20/03/2021
, work completed 18/03/2021
Recommended
Excellent servie
This is the 3rd time we have used this carpet cleaning company with excellent results. Darren arrived on time and did a splendid job. Would not hesitate to recommend them.
Customer in Surrey
Posted on 12/03/2021
, work completed 11/03/2021
Recommended
3 Piece suite and 2 carpets
It may be more expensive but the service is gold star. Darren was considerate, hard working, communicative, when necessary, but was mainly in the background doing a good job keeping me informed at all times. The suite and carpets look and smell good all ready for the Spring.
Customer in Surrey
Posted on 21/02/2021
, work completed 16/02/2021
Recommended
Cleaning of downstairs hall carpet and lounge suite
Contractor was extremely professional and completed the job to a very high standard. We would have no hesitation in recommending this company
Customer in Hampshire
Posted on 06/01/2021
, work completed 06/01/2021
Recommended
Thorough cleaning of carpet and sofa suite
The company owner came on the 2nd of December and gave us an estimate for the work to be done. He impressed us with his knowledge of what was needed. He was very professional and we appreciated that there was no hard-sell. Darren arrived early on the appointed day and carried out the work effectively without any fuss. Before starting, he made sure we were happy with what he was about to do. On completion after 7 hours continuous work, he gave us advice on a suitable drying regime. We would thoroughly recommend this company both because of their efficiency and their pricing.
Customer in Surrey
Posted on 06/01/2021
, work completed 05/01/2021
Recommended
THE BEST CARPET CLEANER IN SURREY
We have been using New Look Carpet care for years. Not only do they do a professional job at good prices but the guys that carry out the work are amazing. You know exactly what they are doing and they consult you should they detect even minor issues on you carpet. Use them for cleaning carpets and armchairs
Customer in Surrey
Posted on 22/10/2020
, work completed 22/10/2020
Recommended
Efficient
I am really pleased with how the carpets came up, they were quite dirty and they look like new! Very very good. Very nice person who came and was efficient and price was good.
Customer, Chobham
Posted on 15/10/2020
, work completed 06/10/2020
Recommended
Look no further!
If you are thinking of having your house carpets cleaned, you would do well to use this business. Our hall, lounge, dining room and stairs were expertly cleaned, by a very conscientious Darren, to our entire satisfaction. I have no hesitation in recommending them.
Customer in Windsor and Maidenhead
Posted on 14/10/2020
, work completed 14/10/2020
Recommended
Excellent results, as always
My carpets had not been cleaned for nearly two years and with 2 dogs and then daughter home from Uni full time during lockdown, the carpets were in dire need of attention. The sitting room carpet now looks clean again and thanks to New Look Carpet Care, the carpet should hopefully last a lot longer (its already 23 years old)
Customer in Wokingham
Posted on 13/10/2020
, work completed 13/10/2020
Recommended
Carpet cleaning
Have used this company a few times before. Always a professional assessment from Darren to advise re the job to be done. Dan the operator arrived promptly and worked hard for 3hours. We have cream coloured carpets which were not too grubby but the odd coffee stain! They now look refreshed and almost like new!
Customer in Surrey
Posted on 01/10/2020
, work completed 30/09/2020
Recommended
Lower floors and stair clean with heavy marks.
Extremely pleased with standard of work. Efficient and courteous service. Communication was good at all levels. Thank you
Customer in Surrey
Posted on 26/09/2020
, work completed 23/09/2020
Recommended
Excellent carpet cleaning!!!
This is the first time I have used New Look Carpet Care and the recommendation came from my sister. This amazing company transformed my sisters 23 year old carpets back to new! I was a bit apprehensive at first, as my 8 year old carpet was so badly stained, due to an extension, new windows etc. and also the introduction of my daughter's new puppy to my house 2 years ago. Darren arrived on time and was so professional and totally respectful that I was working from my home office. Yes, the cost is not cheap, but then you get what you pay for and Darren managed to remove all the awful stains from my carpets and they look like brand new! I had the lounge, stairs and landing carpets cleaned and would highly recommend this company. I will continue to use this company as and when my carpets need a clean as I'm still in total shock how amazing they look. My poor family and friends are now being asked to remove their shoes in my porch, but they are fine about it as they can see how good the carpets look. Thank you Darren and New Look Carpet Care, you did an amazing job :)
Customer in Bracknell Forest
Posted on 22/09/2020
, work completed 18/09/2020
Recommended
Excellent Service
Excellent job carried out by a polite and helpful operative. Arrived at exactly the appointed time, having set off early and waited round the corner until 8 a.m. Made a huge improvement to cleanliness of carpets in a rental property. Have used this company before and will certainly do so again.
Customer in Hampshire
Posted on 17/09/2020
, work completed 15/09/2020
Recommended
Exceptional cleaning
I have used them once before and sought them out again this time although I could get carpets cleaned for less but its usually a waste of money. The work put in to cleaning is exemplary. Its a very professional set up. Unfortunately we have some stains from our dog but they got these out where no-one else can. Would recommend without hesitation
Customer in Surrey
Posted on 06/09/2020
, work completed 04/09/2020
Recommended
Thorough efficient service
I have used this company several times and they always do an excellent job. I would have no hesitation in recommending New Look Carpet Care to anyone.
Customer in Surrey
Posted on 17/08/2020
, work completed 14/08/2020
Recommended
Very happy
So brilliant in the cleaning, the service was excellent.. Brought the carpet back to life
Norman, Windsor
Posted on 03/08/2020
, work completed 16/07/2020
Recommended
Once again a great job.
I have used New Look many times and they always provide an excellent service. I would highly recommend them.
Customer in Surrey
Posted on 27/07/2020
, work completed 22/07/2020
Recommended
Excellent results on a 6-year old heavily marked carpet!
The carpet was really badly stained on the stairs and in the bedroom due to my lovely dog and my clumsiness and I didn't think it would recover. Dan's team did such an amazing job - the carpet has come up almost like new. The service delivery was excellent, with great politeness and courtesy. The work was done quickly and efficiently and was very good value for money. I can highly recommend New Look Carpet Care - this is the 3rd time I've used them and they do not disappoint!
Customer in Bracknell Forest
Posted on 07/07/2020
, work completed 07/07/2020
Recommended
Excellent work once again
I have used this company before and have always found their work to be very thorough with excellent results. Time and care was taken to make the hall, stairs, landing and lounge carpets look like new again. I would highly recommend them.
Customer in Surrey
Posted on 06/07/2020
, work completed 06/07/2020
Recommended
Excellent Service and Workmanship
New Look Carpet Care are my go-to carpet cleaners. Their professionalism is beyond reproach - from the quote through to completion. Darren worked enthusiastically and cleanly - leaving my carpet virtually like new. His challenge had been to remove some unsightly remnants of bloodstains......not a pretty sight! When he left there were no stains - just a beautifully restored beige carpet! Will definitely get them back to refresh the rest of the carpets in the flat. Can thoroughly recommend with confidence.
Customer in Windsor and Maidenhead
Posted on 01/07/2020
, work completed 01/07/2020
Recommended
Excellent job
Darren arrived punctually, was considerate, helpful and tidy. He was here for about 3 hours thoroughly cleaning a large carpet (20 x 20 ft) using various cleaners to remove odd spots and did an excellent job cleaning the 23-year-old carpet and leaving look nearly new. Although a little skeptical to start with, I am very pleased with the result and hope this will extend the life of the carpet a few more years. I would recommend this company to anyone wanting to rejuvenate and old carpet.
Customer in Surrey
Posted on 31/03/2020
, work completed 17/03/2020
Recommended
Quick, friendly, super result
Darren did a really great job on a carpet I'd really given up on. Was about to have it replaced with laminate/vinyl but he managed to get some really nasty old stains out and it looks fantastic. He was quick, friendly and efficient.
Customer in Surrey
Posted on 24/03/2020
, work completed 19/03/2020
Recommended
Really happy with the result
This company were totally professional from quotation through to completing the job Darren was extremely thorough and did an amazing job while totally respecting my property. I would definitely recommend this company.
Customer in Surrey
Posted on 15/03/2020
, work completed 13/03/2020
Recommended
Absolutely brilliant
Wouldn't have anyone else, they are so kind and quick. There was a lot of rust on the carpet, they came and cleared the room,worked so fast, carpet looks brand new.
Jan, Surrey
Posted on 12/03/2020
, work completed 12/03/2020
Recommended
Very Professional & a job well done
It was easy to book an appointment. Everyone from the receptionist, to Nigel the estimator, to Darren the guy who did the cleaning, was respectful, pleasant & professional. They don't try to oversell. They genuinely recommend to what extent various rooms need cleaning. I ended up having some rooms cleaned & in others, just spot cleaning, doorways & draught marks. The price was very reasonable. However foremost, I felt confident with their approach, & I trusted them. Without a doubt I would recommend them & I would use them again.
Customer in Surrey
Posted on 05/03/2020
, work completed 03/03/2020
Recommended
Excellent
This is the third time I have used this company, and I would heartily recommend them. Anita in the office is exceedingly helpful, and Darren, who has done the work of cleaning the carpets, is polite, efficient, and very hard working. The first visit was a general clean of all my carpets 2-3 years ago, and subsequent visits have been to deal with various spills on the living room carpet (including red wine, and the consequences of a dog having a bad tummy!). The results have been amazing - there may still be a faint mark but hardly visible. I am delighted with this company and would have no hesitation using them again
Customer in Surrey
Posted on 05/02/2020
, work completed 03/02/2020
Recommended
Making grubby carpets look new again.
The carpets on our stairs, landing, breakfast area, and a rug in our lounge were looking grubby and jaded. After Darren's visit, and a couple of hours or so hard work, everything looked clean and fresh, and the pile on the carpets looked great. The dirt brought to the surface and then vacuumed up was quite something. Darren was excellent, explained the stages of the job, advised us on how long to leave things to dry, and explained the after-care guarantees. Darren was punctual, informative, and a pleasure to deal with.
Customer in Hampshire
Posted on 23/01/2020
, work completed 22/01/2020
Recommended
Well worth while
My carpets in the hall and study had seriously ingrained dirt from many years of foot traffic. Darren arrived on time and within two hours had done an amazing job in bringing the carpets back to life. Highly recommended.
Customer in Hampshire
Posted on 15/01/2020
, work completed 10/01/2020
Recommended
Very satisfied
Darren completed a very satisfactory clean on a number of rooms in our house. He was very efficient and a pleasant character. We will use this company again. The only problem we had was that the company has so many special offers and the employee who came to give us an estimate found it very difficult to compare the different offers. He did not know about some of them although they were clearly on the leaflet which we had delivered to her house.
Customer in Bracknell Forest
Posted on 04/01/2020
, work completed 06/12/2019
Recommended
Impressed
He did a fantastic job, and I've used him before. Npo hesittation in reccomending his fast efficient service
Carl, Hampshire
Posted on 12/12/2019
, work completed 12/12/2019
Recommended
Fantastic service all round
I had neglected my cream carpet and planned to replace it but soon realised how much cheaper it is to have it cleaned than replaced! New Look Carpet Care were lovely to deal with and left me with a carpet that looks like new for the fraction of the cost of getting a new one. Didn't take long to do the work or to dry afterwards. Would absolutely use them again.
Customer in Hampshire
Posted on 02/12/2019
, work completed 29/11/2019
Recommended
Carpets like new again!
I have used New Look Carpet Care before and every time they just do a great job. Punctual, courteous and the carpets look and feel like new again. I have no hesitation in recommending their services.
Customer in Wokingham
Posted on 25/11/2019
, work completed 25/11/2019
Recommended
Efficient work and methodical.
Very efficient service by the company from start to finish. Listening to their free recorded message before contacting them to make an appointment was very helpful. Pleasant manner by company during my initial telephone call. The estimator was pleasant and very helpful in explaining the procedure. The cleaner was also friendly, polite and efficient and carried out his work methodically. I am very pleased with the final result and will certainly recommend the company.
Customer in Surrey
Posted on 20/11/2019
, work completed 08/11/2019
Recommended
My review
Excellent work. Very satisfied.
Pauline, Surrey
Posted on 25/10/2019
, work completed 25/10/2019
Recommended
Excellent service
Very prompt, punctual, work was done extremely well, very pleasant employee and very explanatory - very careful with care and attention, felt perfectly safe - everything explained clearly with paperwork
Jane, Surrey
Posted on 07/10/2019
, work completed 07/10/2019
Recommended
My carpets look like new again
I have used several other company’s for carpet cleaning and although the carpets have looked a lot better, I’m still amazed at the wonderful job this company have made of my carpets. Every single stain and mark removed. In fact, Darren with his thorough cleaning has actually brought my carpets back to looking like new, I’m so impressed I won’t hesitate to recommend this company in the future. They are a very friendly and efficient company who do an absolutely first class job, 5 stars plus for no less than excellent.
Customer in Wokingham
Posted on 02/10/2019
, work completed 02/10/2019
Recommended
Came to clean the stair carepts
He did exactly what I wanted, left me with a very nice clean staircase. Very polite and understand and efficient. Explained fully what he was doing and why he was doing it.
Customer, Windsor
Posted on 27/09/2019
, work completed 27/09/2019
Recommended
Carpet cleaning
Very proffesional. Darren, the operative did everything asked of him and left the premises clean and tidy. very happy with the overall result. Would reccomend.
Shaun, Hampshire
Posted on 20/09/2019
, work completed 20/09/2019
Recommended
My review
Very efficaent and very friendly. I would be happy to recommend him.
Barbara, Surrey
Posted on 09/09/2019
, work completed 09/09/2019
Recommended
Truly have new carpets!
cleaned living room, perfectly honest like I have 2 new carpets! Great couple of guys - envirnomentally friendly products as well, happy, left bottle of stain removal with instructions, did an enclosed area complimentary
Which? Trusted Traders Consumer
Posted on 07/09/2019
, work completed 07/09/2019
Recommended
Excellent service
Called to clean large wool rug, advised unlikely to improve stain. Estimated to clean soiled hall carpet during same visit. Estimate accepted date booked confirmed by phone & completed today. Very pleased with Danny's standard of work & professional attitude. Looks as good as new.
Customer in Surrey
Posted on 03/09/2019
, work completed 19/09/2003
Recommended
Brilliant Job Carpet Cleaning. Thoroughly recommend.
First time we'd used New Look Carpet Care - a great service from start to finish. Carpet cleaning was done by Neil, a lovely chap, very thorough and knowledgeable. One mark on the carpet we weren't sure if it would come out first time and we were warned of that, but it did. Hooray. I won't be using anyone else for carpet cleaning from now on.
Customer in Hampshire
Posted on 02/09/2019
, work completed 27/08/2019
Recommended
Settee and carpet clean
From start to finish we were very impressed with this company. Neil cleaned our carpet and two 2 seater settees to a very high standard having arrived on time and working for 5 hours non stop. A very sociable and polite operative he ensured all furniture was correctly positioned on completion of the task and gave clear instructions for the drying process and aftercare requirements.
Customer in Surrey
Posted on 31/08/2019
, work completed 28/08/2019
Recommended
Excellent job
From start to finish we are very impressed with this company. Neil cleaned our carpets to a very high standard having arrived on time and working for 5 hours non stop. We would unhesitatingly recommend this company and will use them again.
Customer in Farnborough
Posted on 18/08/2019
, work completed 13/08/2019
Recommended
Carpet cleaning
Friendly, professional and thorough service. A company representative came to the house to assess the job and it was subsequently carried out precisely as agreed.
Customer in Surrey
Posted on 13/08/2019
, work completed 09/08/2019
Recommended
A great service
We are extremely pleased with the service from the team at New Look Carpet Care. The response to my original telephone call was very quick and helpful; Dan provided a very thorough and professional assessment; and then we could not fault Neil's hard work, on the hottest day in the year, to clean our carpets and sofas - he was brilliant. So congratulations to the whole team. We wont hesitate to recommend you to family and friends.
Jo, Surrey
Posted on 30/07/2019
, work completed 25/07/2019
Recommended
A rapid transformation
From first contact by telephone, through site survey and immediate preparation of an estimate, to the work carried out to a very high standard on the agreed date, the outstanding impression was of a very professional outfit which I would recommend unhesitatingly.
Customer in Surrey
Posted on 28/07/2019
, work completed 23/07/2019
Recommended
Beautiful carpets
Carpets cleaned beautifully, came on time, everything about the company is beautiful done, you know exactly where you stand with them. They left everything looking perfect. We would recommend to everyone!
Mrs Stickley, Addlestone
Posted on 20/07/2019
, work completed 20/07/2019
Recommended
Very thoroughly completed
Everything done as agreed with minimum fuss, promptly and efficiently. Darren was very thorough and left our carpets looking nearly as good as new. Gave us welcome advice, e.g. regarding moth damage.
Alan, Surrey
Posted on 16/07/2019
, work completed 15/07/2019
Recommended
Great job!
Thanks very much to Darren at New Look Carpets - my carpets look great. Darren was very professional and courteous and did a very good job. Would thoroughly recommend this company - the owner and staff were excellent also.
Customer in Surrey
Posted on 10/07/2019
, work completed 25/06/2019
Recommended
Good work
Very happy from the start to finish. Making initial contact was easy and very helpful, and agent for estimate arrived on time etc. Neil again arrived on schedule, explained everything very well and carried out the work very efficiently.
Customer in Surrey
Posted on 09/07/2019
, work completed 09/07/2019
Recommended
Beautiful Carpets
Came when they said they would, took great care with the carpets - they look fantastic!
David, Guildford
Posted on 04/07/2019
, work completed 04/07/2019
Recommended
My review
Service was excellent. Darren was very good carpets looks lovely.
Mrs Collier, Doogal
Posted on 02/07/2019
, work completed 02/07/2019
Recommended
Very Impressed
Very impressed with the work. Darren turned up early and got the job done! Brilliant!
Which? Trusted Traders Consumer
Posted on 01/07/2019
, work completed 01/07/2019
Recommended
New Look Carpet Care are excellent!
After carefully reviewing a number of firms, I selected New Look Carpet Care to completely renovate all of the carpets in my house : after over 20 years service, the place was in desperate need of a deep spring clean. Well, the team was superb, professional and well-equipped to carry out a pretty difficult job over a period of 7 hours. From start to finish, the service was exactly what I expected, and the result was worth every penny spent. This is a family-owned business, and it shows in the results. Well done, Darren and Neil!
Customer in Surrey
Posted on 28/06/2019
, work completed 24/04/2019
Recommended
So happy
absolutely satisfied, hope to see again not too soon
Customer in, Guildford
Posted on 26/06/2019
, work completed 26/06/2019
Recommended
Perfect Clean
My carpets look like new! The work was carried out with great care and I felt that time was taken to insure a perfect finish. I have used this company before and they have never hounded me to have my carpets cleaned again. I would not hesitate to recommend them.
Customer in Surrey
Posted on 17/06/2019
, work completed 30/05/2019
Recommended
Very pleased
Very, very good. They cleaned my dining room, sitting room, halls, landing, stairs and bathroom. They were early and called me to say when they were on their way. They did a really good job and I just couldn't fault them.
Patricia, Guildford
Posted on 12/06/2019
, work completed 12/06/2019
Recommended
10 out of 10
No hesitation in recommending this company. Darren did a wonderful job cleaning our living room carpet
Mrs., Surrey
Posted on 10/06/2019
, work completed 10/06/2019
Recommended
Professional very helpful and friendly
We had used the company before and based on past experience as well as with other providers we requested a quote. Quote options were provided and the differences explained. Advice was given on not to have kelim cleaned on the basis of poor value of money for the quality and age of the item. A date for work was offered and checked a few days prior to the work. Darren the operative was professional, caring and thorough as well as friendly. He also offered advice for the future and all in all an excellent and quality service.
Customer in Surrey
Posted on 05/06/2019
, work completed 05/06/2019
Recommended
Cleaned Carpets
We don't usually respond to flyers through the letterbox but this time we are glad that we did. The flyer came on an A4 bright yellow four-sided card that explained the procedures. We were visited, measured and quoted. No pressure and no 'over-egging' the requirement and our concerns and questions were addressed. We were given a date and what was expected from us beforehand. This was followed up in writing and a telephone call a week before the appointment. We were most impressed with Darren's professionalism. He was smartly turned out, polite and knew what he was about. He explained what he was going to do and how long it would take and what was necessary for us to do afterwards. The carpets are almost new again! Well done New Look and Darren.
Customer in Surrey
Posted on 30/05/2019
, work completed 28/05/2019
Recommended
Carpets and upholstery
Excellent job cleaning light cream carpets and sofas. Darren did a fabulous job and was very professional and caring about the house.
Customer in Windsor and Maidenhead
Posted on 26/05/2019
, work completed 24/05/2019
Recommended
First class job
A professional quotation,without pressure, to clean and protect a five piece lounge suite and carpet. Quote accepted a few days later and a date was arranged for the work. A very polite and pleasant operator, Darren, arrived on time and worked steadily through the day until the job was finished. We thought that they were a very professional company and would have no hesitation in using New Look again.
Customer in Surrey
Posted on 24/05/2019
, work completed 22/05/2019
Recommended
Outstanding
Had our hall carpet cleaned today and am absolutely delighted with the result - the carpet looks like new, even difficult and old stains were removed. Everything in dealing with this company was perfect: the initial phone contact to arrange for a representative to give a quote and explain what is going to be done and how to letting us know that the operative (Neil) was on his way to us. Neil was very pleasant, courteous and knowledgeable, he worked very hard and clearly took great pride in his work. This is a company and service I recommend highly and without any hesitation, certainly will call on them again.
Customer in Bracknell Forest
Posted on 24/05/2019
, work completed 24/05/2019
Recommended
Superb, Top Class
Darren was superb. I have had them 5 times, everytime was excellcent.
Mrs, Guillford
Posted on 24/05/2019
, work completed 24/05/2019
Recommended
Highly recommended
Arrived on time. Dan was really friendly and the standard of work is superb as always.
Punter, Surrey
Posted on 20/05/2019
, work completed 20/05/2019
Recommended
Excellent carpet cleaning service
Unfortunately we bought a rather too light plain carpet for various downstairs rooms and stairs, not allowing for heavy use and subject to a lot of wear in some areas, including the main hall. This was now the third time Darren has successfully cleaned all the carpets, removed all the marks and treated the carpet with protection spray which really works.
Customer in Hampshire
Posted on 13/05/2019
, work completed 08/05/2019
Recommended
Upholstery Cleaning
Darren arrived well before time, was very professional in his manner and how he cleaned our two three-seater settees, two armchairs and pouffe that had 20 years of grubbiness. He did an excellent job leaving them looking like new. We were also pleased with the way the quotation was carried out and how the appointment was agreed. We intend to use New Look Carpet Care again later this year to clean a number of our carpets.
Customer in Surrey
Posted on 09/05/2019
, work completed 09/05/2019
Recommended
Very pleased with outcome.
Carole, Surrey
Posted on 02/05/2019
, work completed 02/05/2019
Recommended
Excellent job
Darren did an excellent job and went the extra mile to remove a particularly stubborn stain.
Susan, Surrey
Posted on 26/04/2019
, work completed 26/04/2019
Recommended
My review
Darren came in to do my bedroom, hall, lounge and dining room. He was a very pleasant man who was very efficient.
Bruna, Surrey
Posted on 23/04/2019
, work completed 23/04/2019
Recommended
Carpets cleaned and protected
Have tried doing it ourselves and using other providers in the past, but have been disappointed. This is the second time we have used this company, very happy with the results on both occasions and have recommended them to others who have been similarly impressed.
Customer in Surrey
Posted on 23/04/2019
, work completed 23/04/2019
Recommended
Very Impressed
Cleaned stairs - looking lovely, almost like new. Darren was very efficient with a very nice attitude. Could not wish for any more. Very through. Would certainly recommend.
Jean
Posted on 17/04/2019
, work completed 17/04/2019
Recommended
Thrilled with the service.
New Look Carpet Care cleaned all my carpet and I am thrilled. They were quick and efficient. I would highly recommend Darren and New Look Carpet Care.
Wendy
Posted on 17/04/2019
, work completed 17/04/2019
Recommended
Most impressed
Cleaned the carpets in my sitting room and three rugs. Very good service.
Diana, Surrey
Posted on 10/04/2019
, work completed 10/04/2019
Recommended
First class service
We had our ground floor carpets cleaned after a competitive quote from New Look Carpet Care Ltd. Their estimator was very efficient and fully explained the various options and the relevent the prices. Their operative, Neil, arrived on time and did a great job, nothing was too much trouble for him. Very polite and friendly and got on with the job with a minimum of fuss. Great care was taken with furniture and fittings and he left everything clean and tidy. We are delighted with the end result and would have no hesitation in recommending them. Maybe not the cheapest but if you want quality work it is well worth the outlay. Office lady very efficient and pleasant to deal with. A very good company.
Customer in Bracknell Forest
Posted on 03/04/2019
, work completed 21/03/2019
Recommended
Excellent Work, value for money.
This is the 3rd time that we have used this company & have always been impressed with the service. They have always been very helpful with choosing all the options. I have recommended them to several friends who have been as pleased as we have been.
Customer in Surrey
Posted on 03/04/2019
, work completed 01/04/2019
Recommended
Very Professional Service with great results
The work was carpeting on stairs and landing with a number of stains. Neil arrived on time, was extremely professional in his approach, using shoe covers to walk throughout the house. He reviewed the job and explained exactly what he would be doing and how. Neil then set about the work quickly and efficiently, he was extremely neat and tidy throughout and also had fantastic attention to detail ensuring that all stains were removed. The results were excellent and I am extremely pleased. I would definitely be happy to recommend Neil for the quality of his work, professional approach and friendly manner.
Customer in Surrey
Posted on 27/03/2019
, work completed 27/03/2019
Recommended
Upholstery and Carpet Cleaning
I first used new Look about 3 years ago. They did an excellent job then of cleaning our carpets - which was why I went back to them this time for some work after we'd had a refurb. Neil was professional, efficient and effective, completing the work to the same high standard as before. He arrived on time and finished about 30 minutes ahead of his schedule. No hesitation in recommending them.
Customer in
Posted on 22/03/2019
, work completed 22/03/2019
Recommended
Friendly and professional.
Very helpful, friendly and professional. Would definitely recommend.
Leonora, Surrey
Posted on 19/03/2019
, work completed 19/03/2019
Recommended
Carpet cleaned
As on previous occasion, excellent service from New Look and Darren. Punctual, polite, helpful, and excellent results, carpets like new.
Customer in Windsor and Maidenhead
Posted on 18/03/2019
, work completed 08/03/2019
Recommended
My review
(Neil) I found Neil cheerful, prompt and conscientious. Got on with the work, replaced the furniture where necessary. Chair and table legs were covered in foil and stood on small polystyrene blocks. Precise instructions were given when these should be removed and the rug put down. A good and professional job.
Margaret, Surrey
Posted on 18/03/2019
, work completed 18/03/2019
Recommended
Excellent work
I have used New Look Carpet Care before to clean our hand made wool and silk rugs. The work done was excellent. We live in a dog friendly home so when the time came to clean easy chair and the sofa New Look was the first choice. Neil did a fantastic job. He got on with his work quietly and efficiently even with the dog trying to help!
Customer in Windsor and Maidenhead
Posted on 15/03/2019
, work completed 12/03/2019
Recommended
Very pleased
Cleaned 2 sofas, 1 chair and carpet. I was very pleased with their work.
Catherine, Surrey
Posted on 15/03/2019
, work completed 15/03/2019
Recommended
Professional
Really pleased with the result. Prompt, professional, helpful and friendly service. Will definitely use again when necessary.
Helena, Surrey
Posted on 15/03/2019
, work completed 15/03/2019
Recommended
Truly excellent
We have used New Look Carpet and would always use them! From the moment of my e-mail request to the prompt booking it was excellent. Neil was superb, very calm and thoughtful - truly excellent.
Michael, Surrey
Posted on 13/03/2019
, work completed 13/03/2019
Recommended
First class
We had carpets cleaned in 2 main bedrooms and the stairs and landing. As with our previous experiences with New Look, everything was first class, would definitely recommend this company.
Judith, Hampshire
Posted on 12/03/2019
, work completed 12/03/2019
Recommended
My review
Neil did a very good job - extremely professional and polite. Have used them before and will certainly use New Look again.
Linda, Surrey
Posted on 07/03/2019
, work completed 07/03/2019
Recommended
Excellent, as ever
Darren cleaned my Mum's carpets and did an excellent job. I have been using New Look Carpet Care for a few years now and they are always polite, very professional and genuinely seem to enjoy their job. The carpets and rugs are always cleaned to a high standard.
Customer in Hampshire
Posted on 05/03/2019
, work completed 04/03/2019
Recommended
My review
Prompt, professional, great guys.
Caroline, Surrey
Posted on 05/03/2019
, work completed 05/03/2019
Recommended
Great work
I would recommend this trader. The work was done very well, efficiently and the operator was very pleasant. We have used this firm on many occasions and will continue to do so.
Customer in Surrey
Posted on 04/03/2019
, work completed 25/02/2019
Recommended
Effective job
Darren - A competent and effective job done to our satisfaction.
Michael, Surrey
Posted on 04/03/2019
, work completed 04/03/2019
Recommended
Good job
I have used this company before and found they do a very good job.
Shirley, Surrey
Posted on 27/02/2019
, work completed 27/02/2019
Recommended
Very helpful
Cleaned living room carpet and bottom of sofa. Very helpful. Work done in a very professional way with excellent results. Nothing went wrong.
Robert, Berkshire
Posted on 25/02/2019
, work completed 25/02/2019
Recommended
Good Job
A very good job. Operative polite & efficient.
Joan, Surrey
Posted on 21/02/2019
, work completed 21/02/2019
Recommended
Thorough, quality job
Carpet Care are SUPERB. Carpets are clean and stay clean, far superior to any other cleaning service I've used. I can get away with keeping my stair carpet another year I think!
Customer in Surrey
Posted on 18/02/2019
, work completed 08/02/2019
Recommended
Superb job.
As usual a superb job was done by Darren, who is very friendly and efficient. I would have no hesitation of recommending them.
Maureen, Surrey
Posted on 18/02/2019
, work completed 18/02/2019
Recommended
Polite & friendly
Even though it is a lot of money, it was worth it! The carpets look like new. It is a great help to my highly allergic grandson! We will certainly use this trader again. Polite & friendly.
H, Surrey
Posted on 15/02/2019
, work completed 15/02/2019
Recommended
All round excellent service.
Second time of using Dan and would not think of using anyone else. I can't remember the name of the technician who did the work but he arrived exactly on time, was very polite and did an excellent job. He also provided a great deal of information on how best to look after the carpet and things to avoid.
Customer in Surrey
Posted on 13/02/2019
, work completed 12/02/2019
Recommended
Very pleasant
(Neil) very pleasant man and although when carpet dried out there were 2 patches which showed markings he came and recleaned them and the carpets were clean though out I have already recommended to 2 others.
Margaret, Surrey
Posted on 13/02/2019
, work completed 13/02/2019
Recommended
On time and courteous
Dan was very thorough and professional. I would use them again.
Nicholas, Surrey
Posted on 11/02/2019
, work completed 11/02/2019
Recommended
A job well done
Dan arrived on time & moved the last objects of furniture which I had been unable to move as I have MS. He then explained what he was going to do & started work. He spent three hours working & the end result was fantastic, carpets looked like new! When he was finished, he told me when I could put the furniture back & gave me some plastic covers for my shoes, telling me they could become very slippery when walking on my tiled floor after walking on the damp carpet, a useful piece of advice for me. All in all I was very pleased with the service & the end result & would recommend this company & Dan.
Customer in Bracknell Forest
Posted on 10/02/2019
, work completed 21/01/2019
Recommended
Carpets cleaned with hard work and care
Neil worked hard and efficiently the entire day, cleaning my lounge, dining room, stair and bedroom carpets as well as a large rug. He moved furniture or raised it on blocks and foil protectors, and explained what he was doing and why. My carpets now look brighter and fresher and actually feel softer too.
Customer in Surrey
Posted on 08/02/2019
, work completed 31/01/2019
Recommended
My review
Left everything looking like new. Respected all contents of flat.
William, Surrey
Posted on 06/02/2019
, work completed 06/02/2019
Recommended
Excellent result.
Very efficient service. Dan was very helpful. Kept to agreed timetable. We are very pleased with how our bedroom carpet and oriental rugs came up, particularly our Afghan Ziegler, which looks like new. Although we felt the service was expensive, the end results justify the cost.
Janet, Surrey
Posted on 06/02/2019
, work completed 06/02/2019
Recommended
Recommend
Neil cleaned 4 carpets, 2 upstairs & 2 downstairs. The work was carried out very efficiently. He explained well what was needed to ensure the carpets were thoroughly dry before protective covers could be removed. He was a very pleasant person. I would recommend him to friends.
H, Surrey
Posted on 05/02/2019
, work completed 05/02/2019
Recommended
My review
Very pleased. Excellent work. Friendly service.
Jean, Surrey
Posted on 30/01/2019
, work completed 30/01/2019
Recommended
Sitting room carpet
Darren arrived before time, he did a good, efficient job, was friendly, polite and helpful The carpet looks so much better now. This is the second time we've used the company and we'd use them again
Customer in Oxfordshire
Posted on 29/01/2019
, work completed 23/01/2019
Recommended
Prompt and professional
The operative Neil arrived spot on time as arranged with Dan. He was here to clean the lounge carpet, 3 seater sofa, 1 armchair and a foot stool. Neil was on site for 6 hours and did not take a break. He was very thorough. Good job, well done.
Carol, Berkshire
Posted on 29/01/2019
, work completed 29/01/2019
Recommended
My review
Beverley, Surrey
Posted on 28/01/2019
, work completed 28/01/2019
Recommended
Consistently excellent
We've been using Dan and his team annually for over 16 years now so that probably says it all. Professional, trustworthy and highly considerate of your home, the standards are always exceptional and great value for money. I appreciate their honesty too, they will never oversell and will always point out issues or concerns if they feel there's a better option, or the results may not match your expectation. Thanks to all the team for your reliability and quality service.
Customer in Wokingham
Posted on 27/01/2019
, work completed 24/01/2019
Recommended
My review
Having used this firm before I have no hesitation recommending again.
Ann, Surrey
Posted on 25/01/2019
, work completed 25/01/2019
Recommended
Excellent service
Excellent service, carpets look like new.
Elizabeth, Surrey
Posted on 23/01/2019
, work completed 23/01/2019
Recommended
Very pleasing result
Had 3 sofas, an armchair and a carpet cleaned. Very pleased with the result. Customer service excellent and the cleaner was very polite and friendly and worked diligently. I have not used the company before but would recommend them to others.
Customer in Hampshire
Posted on 22/01/2019
, work completed 17/01/2019
Recommended
Carpet cleaning
Dan arrived on time & moved the last objects of furniture, as I have M.S, so certain objects I was unable to move. He explained what he was going to do & spent three & a half hours cleaning the carpets. After he had finished he told me how long I should wait before putting the furniture back & why. I was given shoe covers to wear when walking on the damp carpets & told to be aware that these can become very slippery when walking on my tiled floor, an important point for me! All in all I am very pleased with the service provided & would recommend this company & Dan!
Customer in Bracknell Forest
Posted on 22/01/2019
, work completed 21/01/2019
Recommended
Excellent from start to finish
Darren arrived early, conducted all the work efficiently and thoroughly and completed an excellent result well within timescales. Also provided valuable after-care advice. Full experience from initial quotation, e-mail communication from the Office and final work was all highly professional and friendly. Would recommend most highly.
Customer in Surrey
Posted on 22/01/2019
, work completed 16/01/2019
Recommended
Helpful
I had all the carpets cleaned. Very efficient and extremely helpful. I shall be happy to recommend your service to friends.
Christine, Hampshire
Posted on 22/01/2019
, work completed 22/01/2019
Recommended
Excellent work.
I had a living room/dining room and bedroom carpets cleaned. Dan turned up at the time stated to do this work. He phoned before his arrival to say he was on the way. The work was carried out efficiently - no fuss - he just got on with the job. Result - two clean carpets.
Marilyn, Berkshire
Posted on 22/01/2019
, work completed 22/01/2019
Recommended
Excellent
Cleaned two sitting room carpets with excellent results. Punctual arrival. Very helpful and pleasant person.
John, Surrey
Posted on 18/01/2019
, work completed 18/01/2019
Recommended
Another good job
All carpets cleaned thoroughly and stains removed. A fast efficient service with very little disruption to the rest of the house. Dan arrived on time, was polite and knowldegeable. Always good service from New Look Carpets Thank you
Customer in Hampshire
Posted on 17/01/2019
, work completed 14/01/2019
Recommended
My review
Good in all the questions you raise above. Nothing went wrong.
Gordon, Surrey
Posted on 15/01/2019
, work completed 15/01/2019
Recommended
My review
Martha, Surrey
Posted on 11/01/2019
, work completed 11/01/2019
Recommended
Efficient and effective.
New Look Carpet Care successfully removed a stubborn port wine stain from a light coloured carpet. This was the first time we have used them. They spent time explaining their technique and returned just the next day to do they job. Careful work, pleasant and experienced operator, good equipment, and, all left neat and tidy.
S, Surrey
Posted on 10/01/2019
, work completed 10/01/2019
Recommended
Superb service
2 x bedrooms & stairs & landing. Some significant staining removed. Professional, great results as carpets look new. On time etc.
F, Surrey
Posted on 08/01/2019
, work completed 08/01/2019
Recommended
Excellent
Second time I have used this company. All staff helpful and polite from first telephone call. On the day, they arrived absolutely on time and worked solidly all morning. Very polite and knowledgeable. Carpets looked great afterwards. Would recommend
Customer in Surrey
Posted on 07/01/2019
, work completed 07/01/2019
Recommended
Efficient
Very pleased with the end result. Extremely helpful and efficient.
Mark, Surrey
Posted on 07/01/2019
, work completed 07/01/2019
Recommended
Very polite & friendly
Very pleased with results, carpet looks new, inspite of being 35 years old. Cleaner very polite and friendly. Will certainly use again.
Sylvia, Surrey
Posted on 04/01/2019
, work completed 04/01/2019
Recommended
Carpet and Upholstery Cleaning
Carpets in two rooms cleaned and a reclining chair. Prompt arrival, very polite and helpful. Did a wonderful job, all stains removed and carpets look like new. Totally satisfied. I have used them before and they are still excellent. I would recommend this trader without hesitation.
Customer in Hampshire
Posted on 03/01/2019
, work completed 02/01/2019
Recommended
Prompt & professional.
Just as expected as they have cleaned my carpets before. No problems, polite, on time & very good job.
Angela, Surrey
Posted on 03/01/2019
, work completed 03/01/2019
Recommended
Excellent
Excellent worker, very careful and polite.
Brenda, Hampshire
Posted on 21/12/2018
, work completed 21/12/2018
Recommended
Professional service from start to finish
We were impressed from the moment Dan answered our call for more information, followed by a quick and detailed quote. The lounge/dining and bathroom carpets were cleaned effectively a few weeks later but unfortunately the cleaning of our sofas caused a reaction with the underling foam/fabric. Dan visited quickly to assess the situation, took the covers away for additional washing/spot treatment and after a couple of days they were returned as good as new. We were extremely happy with the final result of the whole process and would not hesitate to recommend this company and to use them again in future.
Customer in Surrey
Posted on 16/12/2018
, work completed 29/11/2018
Recommended
Thorough and efficient
Dan arrived on time and set up quickly and efficiently despite the power cut we were experiencing that day. The sofas are much cleaner and no longer smell of dog! A great service from initial phonecall to finished product.
Customer in Hampshire
Posted on 13/12/2018
, work completed 05/12/2018
Recommended
Fantastic professional work
Impressed by professional, efficient staff from moment I phoned to arrange a quote, the visit and finally the work carried out by Neil who did a first class job in cleaning my 3 reception room carpets. So impressed that I will be arranging to have them back again next summer. A great company that I have no hesitation in recommending.
Customer in Surrey
Posted on 13/12/2018
, work completed 18/11/2006
Recommended
Clean worker, good result.
Arrived on time. Worked efficiently, good result. Would use again.
Which? Trusted Traders Consumer
Posted on 11/12/2018
, work completed 11/12/2018
Recommended
Excellent Service
Carpets look like new after being cleaned. Very thorough clean, efficiently done.
L, Surrey
Posted on 07/12/2018
, work completed 07/12/2018
Recommended
My review
Very efficient carpet cleaning. Dan worked very hard and got rid of all stains. Can't recommend more highly.
J C, Surrey
Posted on 06/12/2018
, work completed 06/12/2018
Recommended
Brilliant job!
New Look Carpet Care cleaned the lounge, dining room, stairs and landing carpets and a mark on the sofa. Carpets look like new. A very professional job. They arrived spot on time, were very pleasant and helpful. We were extremely pleased with he results. Would definitely recommend them.
Sue, Surrey
Posted on 30/11/2018
, work completed 30/11/2018
Recommended
My review
Flexible prompt and efficient.
Chris, Surrey
Posted on 29/11/2018
, work completed 29/11/2018
Recommended
Great Service
Very thorough service, this is the deepest clean we have ever had, it certainly does work, the carpets and furniture have really come up well. Would definitely recommend!
Nick, Surrey
Posted on 28/11/2018
, work completed 28/11/2018
Recommended
Prompt, caring and professional.
NLC - cleaned hallway, bedroom and large living room carpet. Completed to agreed schedule and budget. Home visit to asses, clear information on how they worked, what they could and couldn't do. Dan, helpful, considerate, honest and listened. Flexible, adjusted start time to meet our needs. Aftercare, careful when replacing furniture, all furniture legs protected with foil, to prevent stain marks. Follow up call between first visit and schedule date, allowed us to change start time.
Which? Trusted Traders Consumer
Posted on 28/11/2018
, work completed 28/11/2018
Recommended
Prompt - Professional - Polite
Dan arrived on time, was polite, helpful and explained the process fully. He carried out the cleaning of sofa and chairs to a high standard. Carpet when he finished looked like new. Great job, well done.
Phil, Surrey
Posted on 26/11/2018
, work completed 26/11/2018
Recommended
Punctual and efficient.
We had two flights of stairs, landing, and an attic room cleaned. Darren was early but phoned ahead. He worked really hard and did a great job surpassing my expectations for the white stair carpet. The other carpet no longer needs replacing and has a new lease of life, and saved us a lot of money! The communication was excellent throughout. I will use them again and thoroughly recommend this company.
Heather, Surrey
Posted on 21/11/2018
, work completed 21/11/2018
Recommended
Recommended
Very satisfied with the whole process. Prompt and efficient service throughout, with everything completed on time. Our two armchairs have now gained a second lease of life thanks to Darren!
Tim, Surrey
Posted on 20/11/2018
, work completed 20/11/2018
Recommended
My review
Have a carpet on hall, stairs and landing that looks like new. Really delighted with the results. Very helpful. Will use trader again.
Veronica, Surrey
Posted on 14/11/2018
, work completed 14/11/2018
Recommended
My review
Edward, Berkshire
Posted on 09/11/2018
, work completed 09/11/2018
Recommended
Arrived on time & worked till job done
Work done with the least disruption! I was very pleased with results as hall and landing had some staining of urine when we had our new puppy. They have completely gone now! The lounge/dining room carpets looks 'bright & fresh'. Thank you.
Dawn, Hampshire
Posted on 07/11/2018
, work completed 07/11/2018
Recommended
Highly Recommended
Very pleased with the work they carried out. They kept me informed of appointments with written confirmation. They arrived on time and did a fantastic job. They didn’t want paying until I was satisfied with their work. I would highly recommend this company
Pamela
Posted on 06/11/2018
, work completed 06/11/2018
Recommended
Brilliant service
Brilliant service, prompt, careful and would definitely use your company again, very pleased with my carpet, thank you.
Christine, Surrey
Posted on 06/11/2018
, work completed 06/11/2018
Recommended
Excellent work again.
Darren did an excellent job on my through lounge/dining room and hallway. He was punctual,efficient and very friendly and polite, this is the third time I've used this company in twelve years and would highly recommend them.
MillieHare
Posted on 05/11/2018
, work completed 05/11/2018
Recommended
Excellent
Darren did an amazing job, he was punctual, friendly and very efficient. This is the third time I have used your company and wouldn't use any other.
Millie, Berkshire
Posted on 05/11/2018
, work completed 05/11/2018
Recommended
Prompt and professional
Lounge - hall carpets plus upholstery cleaned. Darren arrived at 8am as promised and worked thoroughly all day. Very pleasant man. I am very satisfied with the result and the service provided. Would recommend New Look Carpet Care.
Nancy, Surrey
Posted on 04/11/2018
, work completed 04/11/2018
Recommended
Pleasant staff
Cleaned 2 armchairs. Arrived on time & were pleasant staff.
Margaret, Surrey
Posted on 02/11/2018
, work completed 02/11/2018
Recommended
Recommend
On time, to budget, and the result was terrific. The team were hard working and socially great. Our 22 year old carpets look nearly new! would recommend.
Alan, Surrey
Posted on 31/10/2018
, work completed 31/10/2018
Recommended
Reliable and efficient.
Arrived on time, helpful and courteous. Knowledgeable and friendly. Would highly recommend.
Malcolm, Surrey
Posted on 22/10/2018
, work completed 22/10/2018
Recommended
Care and efficiency
The cleaners arrived very promptly and were so polite and considerate. They worked very carefully and did a really excellent job. We were delighted with the results and it was a pleasure to have them there. They kept us informed of their progress at every step. I would recommend them both without any reservation.
Irene, Surrey
Posted on 19/10/2018
, work completed 19/10/2018
Recommended
Great work
Darren and Neil were professional and cleaned my carpets very efficiently. They were also charming, which is a bonus when you are inviting strangers into your home.
Ennis
Posted on 16/10/2018
, work completed 16/10/2018
Recommended
Professional
A thoroughly professional job, carried out by an extremely personable man. I was most impressed. I am certain I could have got a cheaper job, but it would not have been as good. After-care well explained too.
Robert, Surrey
Posted on 16/10/2018
, work completed 16/10/2018
Recommended
A thorough clean
Darren and Neil did an excellent job cleaning my sitting room, hall, landing and stairs. They managed to reduce the bad tea staining in my hall and some old stubborn stains in the sitting room completely. Although quite expensive, it was well worth it for an excellent result. I would definitely use them again.
valerie
Posted on 12/10/2018
, work completed 12/10/2018
Recommended
My review
Very pleasant operatives. Good job.
Which? Trusted Traders Consumer
Posted on 09/10/2018
, work completed 09/10/2018
Recommended
Very nice
Clean carpet on schedule and to budget. Very nice people and helpful. Carpet came up like new. Very helpful aftercare.
Anita, Surrey
Posted on 05/10/2018
, work completed 05/10/2018
Recommended
Efficient
Very efficient service and extremely thorough. Highly recommend.
Which? Trusted Traders Consumer
Posted on 04/10/2018
, work completed 04/10/2018
Recommended
Outstanding work
Reliable, professional and friendly. Kept informed of appointment and arrival times. Fantastic carpet cleaners, removed a pet stain on a brand new carpet. Used this company before, will not use anyone else.
Hazel, Hampshire
Posted on 02/10/2018
, work completed 02/10/2018
Recommended
Excellent service
Efficient, friendly service. Excellent quality of work.
Laurine, Surrey
Posted on 28/09/2018
, work completed 28/09/2018
Recommended
Thorough and professional
I had some 10 year old carpets and dingy looking sofas and chairs cleaned and protected and the difference was really obvious, they looked so clean and fresh. The cleaners, Darren and Neil were really nice people and were very reliable, prompt, efficient and thorough. I have used carpet and upholstery cleaners in the past but New Look Carpet Care were by far the best and I would recommend them highly.
Jennifer, Surrey
Posted on 13/09/2018
, work completed 13/09/2018
Recommended
My review
Prompt, professional and very good.
Dennis, Surrey
Posted on 10/09/2018
, work completed 10/09/2018
Recommended
Very professional
They arrived on time and carried out the cleaning and protecting of many carpets with up to the minute apparatus. Left everything in place. An excellent company which I would recommend to all my friends.
Alan, Hampshire
Posted on 06/09/2018
, work completed 06/09/2018
Recommended
Very professional
All work carried out as per quote, Darren and Neil explained process as work was done. Neat, polite and professional workmen. Would recommend this company as the results are excellent.
Ann, Hampshire
Posted on 31/08/2018
, work completed 31/08/2018
Recommended
Efficient and professional
Darren & his colleague arrived in good time. They were very pleasant. They worked hard to clean the three carpet areas in two hours. The results are excellent with the elderly dining room carpet having colours & texture restored. Clear instructions for after care.
Julia, Surrey
Posted on 31/08/2018
, work completed 31/08/2018
Recommended
Very thorough and efficient
Very professional, took care with existing furniture. Excellent job.
Ian, Surrey
Posted on 08/08/2018
, work completed 08/08/2018
Recommended
Prompt, reliable and friendly service
Darren and his "trainee" assistant cleaned my sofas and armchair and they look like new. Very pleased with the high quality and diligence of the work. Pricey but worth paying the extra I believe. They arrived on time and had a positive and friendly approach.
Stephen Bishop
Posted on 07/08/2018
, work completed 07/08/2018
Recommended
Quality service.
Good quality work efficiently delivered. Friendly service. The house feels a lot fresher.
Andrew, Surrey
Posted on 06/08/2018
, work completed 06/08/2018
Recommended
A friendly and professional service
I have used this company before and knew that I would use them again. Darren was friendly, polite and efficient. He completed the work carefully and methodically and I was very pleased with the results. As other reviewers have commented I am sure there are cheaper cleans available but I would rather pay a little more for an excellent service.
Knapton
Posted on 24/07/2018
, work completed 24/07/2018
Recommended
Punctual and professional
Phoned on the day to let me know when he would arrive. Carried out the work quickly and professionally. I would recommend this firm wholeheartedly.
Amanda
Posted on 23/07/2018
, work completed 23/07/2018
Recommended
My review
Excellent work, very careful.
Patricia, Surrey
Posted on 20/07/2018
, work completed 20/07/2018
Recommended
Great Service
Great service, knowledgeable to their trade. Great guys. Used them for years.
April, Surrey
Posted on 20/07/2018
, work completed 20/07/2018
Recommended
Recommend
Efficient and thorough cleaning of suite and carpet. Would recommend company to family and friends.
Pat, Surrey
Posted on 17/07/2018
, work completed 17/07/2018
Recommended
Pleased
Very pleased with results, carpets like new.
Brenda, Surrey
Posted on 12/07/2018
, work completed 12/07/2018
Recommended
Thorough & clean as advertised.
My 30 year old upholstered sofa came out like new. The carpets throughout the flat are shades lighter again and very clean. The furniture does not get dusty so quickly. Darren was most helpful & polite.
Karin, Surrey
Posted on 11/07/2018
, work completed 11/07/2018
Recommended
Very professional approach
A very pleasant man, who arrived on time, rang the doorbell and introduced himself. Invited him in and showed him the carpets to be cleaned. He quickly unloaded and installed equipment he needed from his van and set to work in a very professional approach.
Margaret, Berkshire
Posted on 06/07/2018
, work completed 06/07/2018
Recommended
Very good service.
Very happy with the carpet clean. The technician was prompt, polite and very tidy and helpful. Would recommend to anybody.
Erdham, Surrey
Posted on 05/07/2018
, work completed 05/07/2018
Recommended
Prompt & professional
We had a large run of upstairs carpet cleaned, some of which were heavily stained. Our operative was punctual, talked us through any unforeseen problems and was helpful and friendly throughout the 4 hour visit on a very warm day! It was a very positive experience.
Fiona, Berkshire
Posted on 05/07/2018
, work completed 05/07/2018
Recommended
My review
Patricia, Surrey
Posted on 29/06/2018
, work completed 29/06/2018
Recommended
Prompt and professional
First class service all round. Very flexible with dates switched.
Mark, Surrey
Posted on 28/06/2018
, work completed 28/06/2018
Recommended
Friendly and professional service
I have used New Look before so the fact I used them again is recommendation in itself. I needed just one bedroom carpet cleaned this time. The whole process from quote through to completion was friendly and professional. The end result fantastic. May seem expensive but you do get what you pay for. No hesitation in recommending and will use them again in the future.
Mark C
Posted on 23/06/2018
, work completed 23/06/2018
Recommended
Prompt & professional
Courteous, professional and efficient service.
William, Surrey
Posted on 22/06/2018
, work completed 22/06/2018
Recommended
My review
Which? Trusted Traders Consumer
Posted on 21/06/2018
, work completed 21/06/2018
Recommended
My review
M, Hampshire
Posted on 12/06/2018
, work completed 12/06/2018
Recommended
High quality, professional, minimum hassle.
A thoroughly professional job from estimate to completion. Quality outcomes and all done with very little hassle or disturbance. Wish it was always this easy!
BillN Rowledge
Posted on 09/06/2018
, work completed 09/06/2018
Recommended
Prompt and very professional.
Cleaning of upholstery and carpets. Very high standard of work.
Diana, Surrey
Posted on 07/06/2018
, work completed 07/06/2018
Recommended
Professional
Thoroughly professional althrough a bit pricey compared to other carpet cleaners but they stand out as the Harrods of the bunch. Very happy with the cleaned carpets.
Maria, Surrey
Posted on 05/06/2018
, work completed 05/06/2018
Recommended
Excellent service
The company provided me with an excellent service.
Which? Trusted Traders Consumer
Posted on 05/06/2018
, work completed 05/06/2018
Recommended
Prompt and professional
Very pleased with service.
Valerie, Surrey
Posted on 31/05/2018
, work completed 31/05/2018
Recommended
My review
Chair cleaner arrived on time, was polite and careful while working and result satisfactory.
B E, Surrey
Posted on 30/05/2018
, work completed 30/05/2018
Recommended
My review
Very helpful & professional. Carpet looks like new.
Susan, Surrey
Posted on 29/05/2018
, work completed 29/05/2018
Recommended
Excellent service
Excellent in all aspects.
Mary, Surrey
Posted on 23/05/2018
, work completed 23/05/2018
Recommended
Excellent
He came on time and worked hard covering all the problems. The result was excellent and even better than I had expected. A bit expensive - but worth it.
June, Surrey
Posted on 22/05/2018
, work completed 22/05/2018
Recommended
Professional
On time and on budget. 1st class job. Tried a cheaper company and you get what you pay for. Such a good job that it will be age's before I need them again.
Peter, Surrey
Posted on 21/05/2018
, work completed 21/05/2018
Recommended
My review
Living room carpet cleaned. Trader very thorough. Explained everything. Very good natured and helpful.
Which? Trusted Traders Consumer
Posted on 16/05/2018
, work completed 16/05/2018
Recommended
Professional
I was highly satisfied by the work carried out by New Look, and by the way it was carried out. From first contact the company was very helpful and friendly. Their explanations and arrangement were clear and accurate. The person who came was professional, thorough and considerate, and did a very good job.
Which? Trusted Traders Consumer
Posted on 16/05/2018
, work completed 16/05/2018
Recommended
All the 'greats' wrapped into one!!
Great promptness, great attitude, great professional care, great results, great to have them in our home!!
Annette, Surrey
Posted on 08/05/2018
, work completed 08/05/2018
Recommended
Prompt and quality service
We required a carpet clean in the lounge at short notice prior to delivery of a new 3 piece suite. New Look visited to give us a quote and were able to meet our deadline. Darren the operator was punctual and did a first class job, explaining the process step by step. We were very pleased with the outcome and would use the company again.
Wyn, Hampshire
Posted on 08/05/2018
, work completed 08/05/2018
Recommended
Prompt and professional job
From the efficient survey and quotation to the actual job - we are very pleased with the final outcome. We went for the protect plus package and thought the price was good and competitive. Would certainly use them.
Elizabeth, Hampshire
Posted on 01/05/2018
, work completed 01/05/2018
Recommended
My review
Darren came to clean our carpets who I found very willing & would recommend him to anyone - A great asset.
Joan, Surrey
Posted on 30/04/2018
, work completed 30/04/2018
Recommended
Professional service.
Cleaning three piece suite. Carpets. Steve arrived promptly, explained exactly how he would be working, giving timeframes etc. Very pleased with the final result!
Teresa, Surrey
Posted on 30/04/2018
, work completed 30/04/2018
Recommended
My review
We were very pleased with the work carried out by your operatives. They worked very efficiently and we would have no hesitation in recommending your company. Thank you for a job well done.
Ted, Surrey
Posted on 25/04/2018
, work completed 25/04/2018
Recommended
My review
Steve, the operator arrived exactly at the time given. Carried out the work promptly and efficiently, helpful with his explanation of what the work involved - good customer service and polite with it.
Ian, Surrey
Posted on 25/04/2018
, work completed 25/04/2018
Recommended
Very
Cleaned three carpets. Done very efficient proficiently. Darren was very polite and cheerful.
Joan, Hampshire
Posted on 24/04/2018
, work completed 24/04/2018
Recommended
Prompt, professional, excellent overall service
Not expected to pay until completely satisfied. Kept in touch by letter all through the transaction from initial interest and phone call. Then letters on how this service would operate. Very impressed.
Wendy, Surrey
Posted on 23/04/2018
, work completed 23/04/2018
Recommended
Tidy and polite
Prompt and kept to time and price. All carpets cleaned well with some stains not capable of being removed as agreed.
Michael, Surrey
Posted on 23/04/2018
, work completed 23/04/2018
Recommended
Did a good job
Cleaned lounge carpet moved all furniture as required and in general did a good job.
Kenneth, Surrey
Posted on 20/04/2018
, work completed 20/04/2018
Recommended
My review
A, Surrey
Posted on 20/04/2018
, work completed 20/04/2018
Recommended
My review
Darren is a very likeable man on first impressions. He worked diligently and always polite and obliging. Good clear communication and thorough with his work. Done to agreed budget.
Anne, Surrey
Posted on 20/04/2018
, work completed 20/04/2018
Recommended
My review
Steve was very helpful & conscientious with his work.
Jeff, Surrey
Posted on 19/04/2018
, work completed 19/04/2018
Recommended
Looked like New!
Very efficient company from initial consultation to Darren coming to carry out the job. Darren was very pleasant and friendly and did a thorough job. The carpet came up like new - we are very happy with the job. We would definitely use the company again and definitely recommend them.
collins.peter
Posted on 18/04/2018
, work completed 18/04/2018
Recommended
Very good job
Excellent results and a pleasure to have Darren working here.
Bridget, Surrey
Posted on 18/04/2018
, work completed 18/04/2018
Recommended
Exactly, well said.
An excellent job of dry-cleaning all three carpets in my flat. The operator willing to go the extra mile to help my 87 year old self with difficult furniture.
Christine, Surrey
Posted on 16/04/2018
, work completed 16/04/2018
Recommended
New Look Carpet Care Limited
Excellent service, Darren a pleasure to have in the house.
Jane, Berkshire
Posted on 12/04/2018
, work completed 12/04/2018
Recommended
Excellent job
Cleaned downstairs carpets. On time, Steve worked very hard and did an excellent job. The cleaning method and products used restored two carpets to virtually as new. Excellent job.
John, Surrey
Posted on 12/04/2018
, work completed 12/04/2018
Recommended
Helpful & efficient service.
The technician arrived punctually & worked efficiently until the carpet cleaning was completed. The work carried out in accordance with the agreed plan & was finished within the time allocated. The end result was great. At all times the technician was extremely helpful & showed concern that I should be happy with his work.
Maureen, Surrey
Posted on 10/04/2018
, work completed 10/04/2018
Recommended
Very Professional
Darren was very efficient, helpful & very pleasant. The carpets look so much better.
Avril, Surrey
Posted on 29/03/2018
, work completed 29/03/2018
Recommended
Superb job!
Professional, friendly, clean & effective.
Michael, Surrey
Posted on 29/03/2018
, work completed 29/03/2018
Recommended
Superb job!
Professional, friendly, clean & effective.
Michael, Surrey
Posted on 29/03/2018
, work completed 29/03/2018
Recommended
Prompt and professional!
Excellent and polite customer service. Carpets look like new.
Debbie, Surrey
Posted on 28/03/2018
, work completed 28/03/2018
Recommended
Excellent result.
Darren did a thorough job as previously. My 27 year old carpets look new again. "New Look Carpets" indeed!
Gill, Surrey
Posted on 28/03/2018
, work completed 28/03/2018
Recommended
Very Good Job, Very Efficient & Professional
Very friendly & helpful service. Everything explained thoroughly before & throughout cleaning of the carpets.
Linda, Surrey
Posted on 26/03/2018
, work completed 26/03/2018
Recommended
Very Good Job, Very Efficient & Professional
Very friendly & helpful service. Everything explained thoroughly before & throughout cleaning of the carpets.
Linda, Surrey
Posted on 26/03/2018
, work completed 26/03/2018
Recommended
Good job
Freda, Berkshire
Posted on 23/03/2018
, work completed 23/03/2018
Recommended
Very happy with work done
Punctual, friendly and professional. Completely happy with the work carried out.
Ann, Surrey
Posted on 21/03/2018
, work completed 21/03/2018
Recommended
Excellent job
New Look Carpets cleaned out lounge, hall, stairs and landing to an excellent standard. They removed residual stains and left carpets extremely clean. The operative was polite and informative. We have used them before and wouldn't hesitate to use again.
Barbara, Berkshire
Posted on 20/03/2018
, work completed 20/03/2018
Recommended
Excellent job
New Look Carpets cleaned out lounge, hall, stairs and landing to an excellent standard. They removed residual stains and left carpets extremely clean. The operative was polite and informative. We have used them before and wouldn't hesitate to use again.
Barbara, Berkshire
Posted on 20/03/2018
, work completed 20/03/2018
Recommended
Brilliant job. Prompt & professional
Steve did a great job, was punctual, polite and professional. I will use the company again. This is the second time I have used them.
Gillian, Surrey
Posted on 16/03/2018
, work completed 16/03/2018
Recommended
Very satisfied, prompt and professional
This is the 3rd time I have used New Look Carpet Cleaners & have no hesitation to use them again & recommending to friends do use them also. Treatment done perfectly & very satisfied.
June, Surrey
Posted on 14/03/2018
, work completed 14/03/2018
Recommended
Excellent Job
I always use New Look to clean my carpets. There are cheaper alternatives but New Looks customer service is excellent & my carpets look like new. All the operatives I've met are professional and friendly.
Sandy, Berkshire
Posted on 13/03/2018
, work completed 13/03/2018
Recommended
Professional and successful
Very efficient, kept informed, pleased with results especially rugs and car seat!
Carole Ann, Surrey
Posted on 13/03/2018
, work completed 13/03/2018
Recommended
Excellent
This company have completed two jobs for me and both times the results have been excellent.
Patricia, Surrey
Posted on 12/03/2018
, work completed 12/03/2018
Recommended
Excellent job.
Steve was very friendly and respectful of our home. Completed the job quickly, professionally and with helpful advice.
Gary, Surrey
Posted on 09/03/2018
, work completed 09/03/2018
Recommended
Amazing brilliant job
The workman as usual, he's been before GREAT carpet look new the colour perfect. So pleased.
Ann, Surrey
Posted on 08/03/2018
, work completed 08/03/2018
Recommended
Excellent job
Punctual, polite & efficient.
Jon, Berkshire
Posted on 08/03/2018
, work completed 08/03/2018
Recommended
Good job.
The operative was prompt, tidy and very professional. He advised what he was going to do and worked without fuss. Very pleased with the work.
Tony, Hampshire
Posted on 08/03/2018
, work completed 08/03/2018
Recommended
Great Job
Steve, Surrey
Posted on 07/03/2018
, work completed 07/03/2018
Recommended
Brilliant job
Pleased in every way. Prompt, efficient and carpet came up like new.
Pauline, Surrey
Posted on 07/03/2018
, work completed 07/03/2018
Recommended
Great Job
Steve, Surrey
Posted on 07/03/2018
, work completed 07/03/2018
Recommended
Efficient and reliable
Second time I have used this company and the service has been consistent from planning through to completion. Allocated Darren again who provided a very efficient reliable, hard working process. Any issues encountered were discussed and actioned. Thank you once again.
M.R, Surrey
Posted on 06/03/2018
, work completed 06/03/2018
Recommended
Excellent job and service
From start to finish, New Look were efficient, knowledgeable, professional and friendly.
P J, Berkshire
Posted on 06/03/2018
, work completed 06/03/2018
Recommended
Efficient
Prompt, efficient service and job well done. Would use them again!
Carl, Hampshire
Posted on 05/03/2018
, work completed 05/03/2018
Recommended
Professional and courteous.
Very happy with the trader, very professional and courteous. Would definitely recommend them. Good work and good customer service.
Maria, Hampshire
Posted on 05/03/2018
, work completed 05/03/2018
Recommended
Professional job
Very professional job carried out by Steve, arrived early explained each step of process, and most importantly my upholstery looks brand new after the cleaning.
Iain, Berkshire
Posted on 28/02/2018
, work completed 28/02/2018
Recommended
Excellent job
Prompt to appointment. Pleasant and efficient worker. Carpets like new, thank you Chris Cook.
Christine, Surrey
Posted on 28/02/2018
, work completed 28/02/2018
Recommended
Excellent Job
Called ahead to give advance warning of arrival time (which was prompt). Repeat business and excellent work carried out again. Pointed out a couple of very slight leaks from radiators. Will certainly use again.
David, Surrey
Posted on 28/02/2018
, work completed 28/02/2018
Recommended
My review
Richard, Surrey
Posted on 27/02/2018
, work completed 27/02/2018
Recommended
Very happy with the service.
He was very prompt, and very thorough. There was no problem with the furniture I was unable to move. I am very pleased with the results.
Which? Trusted Traders Consumer
Posted on 26/02/2018
, work completed 26/02/2018
Recommended
Prompt & Professional
Grand job - lots of advice and a 6 month guarantee perfect.
Chris, Surrey
Posted on 26/02/2018
, work completed 26/02/2018
Recommended
Excellent service
Excellent service. Would thoroughly recommend. Expensive but good value & worth every penny
P, Surrey
Posted on 26/02/2018
, work completed 26/02/2018
Recommended
Excellent job
Very efficient technician, explained everything he was doing. Excellent result. Very pleasant and clean young man.
S, Hampshire
Posted on 23/02/2018
, work completed 23/02/2018
Recommended
My review
Very professional, high quality work. Would recommend.
Keith, Surrey
Posted on 22/02/2018
, work completed 22/02/2018
Recommended
Excellent job
Excellent job on my carpets. I have used New Look Carpet Care for many years and they always do a good job. Their operators are courteous and prompt. I won't use any other company now to clean my carpets.
Harriet, Berkshire
Posted on 22/02/2018
, work completed 22/02/2018
Recommended
Excellent result and an impressive service
Professional, polite and friendly company. Most impressed with the result, will certainly use them again and would definitely recommend.
Eileen, Surrey
Posted on 21/02/2018
, work completed 21/02/2018
Recommended
Prompt, friendly and professional.
Second visit to us and the same excellent result as on their first visit.
J, Surrey
Posted on 21/02/2018
, work completed 21/02/2018
Recommended
Great job
The carpet was cleaned quickly and thoroughly - as I would expect from a company contracted to clean my carpet.
Lynda, Surrey
Posted on 20/02/2018
, work completed 20/02/2018
Recommended
My review
Very pleased with the whole operation.
John, Surrey
Posted on 20/02/2018
, work completed 20/02/2018
Recommended
Highly Professional Job
I was delighted with the service I received from Steve at New Look Carpet Care. He worked incredibly hard to restore our cream sofas to new. He was very polite, diligent and professional. So pleased I chose this company - would highly recommend.
Elizabeth, Surrey
Posted on 20/02/2018
, work completed 20/02/2018
Recommended
Courteous and efficient
Steve was a pleasant man and did a great job in quick time. He helped me move any heavy stuff (It was mostly clear for him already)
Anne, Surrey
Posted on 19/02/2018
, work completed 19/02/2018
Recommended
Brilliant job, prompt and professional
Second time I have used this company. Professional, friendly service. Excellent results.
Yvonne, Oxfordshire
Posted on 19/02/2018
, work completed 19/02/2018
Recommended
Prompt and professional
Steve was prompt, polite and efficient. Overall all excellent job.
Joan, Hampshire
Posted on 15/02/2018
, work completed 15/02/2018
Recommended
Brilliant job
Steve did an excellent job of cleaning our carpets.
Which? Trusted Traders Consumer
Posted on 14/02/2018
, work completed 14/02/2018
Recommended
Excellent job
This trader was prompt and professional and did an excellent job.
Sally, Hampshire
Posted on 14/02/2018
, work completed 14/02/2018
Recommended
Professional
Very pleasant and helpful operator.
Susan, Surrey
Posted on 13/02/2018
, work completed 13/02/2018
Recommended
Brilliant Job Done
Used this company many times for carpets and suite excellent job done every time.
J, Hampshire
Posted on 12/02/2018
, work completed 12/02/2018
Recommended
Prompt, professional, recommended.
Darren arrived very promptly and commenced work cleaning 2 bedrooms, large lounge and dining room. Work was carried out very professionally and we are delighted with result. Highly recommend the worker and the company.
Ken, Surrey
Posted on 12/02/2018
, work completed 12/02/2018
Recommended
Another satisfactory job done
I have used New Look Carpets for over 10 years. They are reliable. Their staff are very professional and thorough. I would recommend them to anyone.
Derek, Surrey
Posted on 08/02/2018
, work completed 08/02/2018
Recommended
Excellent, prompt and professional
A difficult job of a lot of black water from radiator on cream 80% wool carpet.
William, Surrey
Posted on 08/02/2018
, work completed 08/02/2018
Recommended
Very pleased
On time, efficient, knowledgeable & cheerful. I am very pleased with the result and will use this firm again & recommend them unreservedly.
Angela, Surrey
Posted on 07/02/2018
, work completed 07/02/2018
Recommended
My review
Very good work! Very polite and professional.
Lynne, Surrey
Posted on 06/02/2018
, work completed 06/02/2018
Recommended
My review
Excellent service, would not hesitate to recommend this company.
Jannett, Surrey
Posted on 06/02/2018
, work completed 06/02/2018
Recommended
great job
Arrived promptly, did a great job. Professional but friendly enough. Helped with moving some furniture. Too expensive!
Costas, Surrey
Posted on 06/02/2018
, work completed 06/02/2018
Recommended
Excellent service
This is the second time I have used this company and they continue to give excellent service.
Which? Trusted Traders Consumer
Posted on 05/02/2018
, work completed 05/02/2018
Recommended
Great job
The team did a great job. They were polite, friendly and professional. I will certainly use them again.
Katie, Surrey
Posted on 31/01/2018
, work completed 31/01/2018
Recommended
Prompt and professional
Excellent service, very considerate tradesman.
Denise, Surrey
Posted on 31/01/2018
, work completed 31/01/2018
Recommended
Excellent job
They were great. They came early, phoned ahead, were professional and courteous and did an excellent job. Tidy, efficient and very customer focussed.
Geoffrey, Surrey
Posted on 30/01/2018
, work completed 30/01/2018
Recommended
Excellent Job
Thoroughly professional workmanship by two pleasant & friendly operators.
Albert, Surrey
Posted on 23/01/2018
, work completed 23/01/2018
Recommended
Very good and professional
Friendly, efficient, professional and helpful. Good job.
Maggie, Surrey
Posted on 23/01/2018
, work completed 23/01/2018
Recommended
Superb job.
Arrived on time, very polite and professional. Darren had been before, Steve was with him this time. They were both polite and charming throughout the time spent here. Worked hard and friendly all day. Would recommend. And no mobile phones ringing - bonus!
Janina, Surrey
Posted on 17/01/2018
, work completed 17/01/2018
Recommended
Excellent job
Both men who came were friendly and efficient, came on time and did a very good job. Carpets very clean.
Gillian, Surrey
Posted on 12/01/2018
, work completed 12/01/2018
Recommended
Good and reliable
Very prompt and effective. Arrived on time. Worked very diligently. Carpet is very clean.
Simon, Berkshire
Posted on 05/01/2018
, work completed 05/01/2018
Recommended
Excellent job
Professional to the tenth degree! sparking carpets look like new.
Elizabeth, Surrey
Posted on 04/01/2018
, work completed 04/01/2018
Recommended
First class service
All appointments were kept as agreed. The initial assessment included suggestions that were clearly based on extensive experience and were given with a view to ensuring the best result possible. The job was then carried out diligently and considerately and the finished work was excellent. We were impressed with a firm that is well managed, reliable and expert in its field.
James, Surrey
Posted on 03/01/2018
, work completed 03/01/2018
Recommended
Fantastic as Always
We have used New Look Carpets for several years now and have recommended them to friends. They are always polite and professional and very helpful.
Which? Trusted Traders Consumer
Posted on 02/01/2018
, work completed 02/01/2018
Recommended
Very good job
The men were very helpful & did a very good job. So far I am very pleased with the results.
Ann, Surrey
Posted on 19/12/2017
, work completed 19/12/2017
Recommended
High standard of service
Communication from all staff has been great - so important to know what's happening and when the cleaners will arrive. The cleaning has been to a very high standard - much better and more professional than I've experienced in the past from other companies. This company was recommended to us and I shall definitely pass on the recommendation to my friends and neighbours.
Hilary, Surrey
Posted on 15/12/2017
, work completed 15/12/2017
Recommended
Great job
Professional, friendly, helpful and did a great job.
Anna, Surrey
Posted on 14/12/2017
, work completed 14/12/2017
Recommended
Would happily recommend
Very easy to deal with & extremely efficient. The work was carried out brilliantly by the tradesmen & the result was excellent.
Thomas, Surrey
Posted on 12/12/2017
, work completed 12/12/2017
Recommended
Extremely good.
Fast, efficient and a good result.
Maureen, Surrey
Posted on 07/12/2017
, work completed 07/12/2017
Recommended
Very positive experience. Excellent results
Careful, efficient and helpful service. We are very pleased with the results and would be more than happy to recommend.
Denise, Surrey
Posted on 06/12/2017
, work completed 06/12/2017
Recommended
Professional and Efficient
Very good workmanship with attention to detail including the after job process - some marking to the walls and skirting boards but nothing serious.
Graham, Surrey
Posted on 05/12/2017
, work completed 05/12/2017
Recommended
Great job
Great job in all aspects. I did not believe my carpet could be saved but it was worth a try to revive it. How they got all the stains out I don't know, I do know I am very pleased with the work they did and the result is far beyond my expectations.
Colin D, Surrey
Posted on 04/12/2017
, work completed 04/12/2017
Recommended
My review
They have made a huge improvement to our carpets which hadn't been cleaned for 10 years.
Maggie, Surrey
Posted on 04/12/2017
, work completed 04/12/2017
Recommended
Excellent result
Soft furnishings and carpet cleaned carefully and with excellent results. On time, polite, very careful and thoughtful.
Frances, Surrey
Posted on 01/12/2017
, work completed 01/12/2017
Recommended
My review
Prompt attendance as arranged and did a thorough job, nice people to have in the house.
Roger, Surrey
Posted on 30/11/2017
, work completed 30/11/2017
Recommended
Very prompt and professional
The two cleaners were very sociable and conscientious, and did a very competent job in difficult circumstances.
John, Surrey
Posted on 30/11/2017
, work completed 30/11/2017
Recommended
Great Job
Pleasant, helpful and most efficient service, thanks.
Sam, Surrey
Posted on 29/11/2017
, work completed 29/11/2017
Recommended
Brilliant job!
The two guys did a really professional job. They were very pleasant and helpful, and I would certainly have my carpets cleaned by them again.
Ingrid, Surrey
Posted on 29/11/2017
, work completed 29/11/2017
Recommended
Delighted
We were delighted with the work done. We had 3 chairs, a settee, a rug, stair carpet and a bedroom carpet cleaned. The operative arrived on time and worked extremely hard. By the time he had finished the carpets and furnishings looked like new. I recommend him and the whole process most highly.
Ann, Surrey
Posted on 28/11/2017
, work completed 28/11/2017
Recommended
Very Pleased
I am very pleased with the job. The carpet is now spotless.
Therezinha, Surrey
Posted on 22/11/2017
, work completed 22/11/2017
Recommended
Excellent work.
I would highly recommend, they were efficient, prompt and very professional. My carpets are good as new, all stains gone. Very impressed with the service.
Which? Trusted Traders Consumer
Posted on 21/11/2017
, work completed 21/11/2017
Recommended
Excellent Job
Impressed with Darren who was very helpful and did a great job for us.
Gillian, Surrey
Posted on 15/11/2017
, work completed 15/11/2017
Recommended
Superb service.
Following a major spillage of red wine, New Look Carpet Care responded to our emergency call with same day service. Treatment was excellent, resulting in removal of all the carpet stain. Thank you.
Peter, Berkshire
Posted on 08/11/2017
, work completed 08/11/2017
Recommended
My Review
Nick, Surrey
Posted on 08/11/2017
, work completed 08/11/2017
Recommended
Excellent from start to finish.
Appointments made efficiently and kept. Staff very pleasant. I had some very bad marks on the carpet which had ben there a long time - all gone and not come back. The carpet overall is now clean and looks it. It is expensive, but I think worth it.
Margaret, Surrey
Posted on 08/11/2017
, work completed 08/11/2017
Recommended
Well Worth Recommending
Although this is not a cheap, quick method to have really deep clean carpets. I have nothing but praise for the company. Professional and efficient and attentive to detail; and very pleasant too. If all companies were like this our world would be a much better place.
Rosemary, Surrey
Posted on 07/11/2017
, work completed 07/11/2017
Recommended
Great Job
Friendly and efficient, always a first class job!
Sarah D J, Surrey
Posted on 06/11/2017
, work completed 06/11/2017
Recommended
Excellent job
No sails "push". A technician measured up an explained in different grades of service. The quote was left with us. The operator turned up early after ringing to check this was ok. He performed extremely well with great diligence and an excellent job resulted. He was polite and helpful with explanations etc. Well done.
Don, Surrey
Posted on 01/11/2017
, work completed 01/11/2017
Recommended
My review
Highly delighted with the service and result. Very good workman. Would definitely recommend.
Ida, Surrey
Posted on 31/10/2017
, work completed 31/10/2017
Recommended
Prompt and professional. Very good
The worker arrived promptly - in fact 10 minutes early, so after unloading his equipment was ready to start work on time. He worked so hard and produced a really good result which pleased us greatly.
June R, Surrey
Posted on 31/10/2017
, work completed 31/10/2017
Recommended
Meticulous & superb
Great care and attention to detail. Soiled carpets looked brand new. Provided helpful advice for carpet care.
Edi, Surrey
Posted on 27/10/2017
, work completed 27/10/2017
Recommended
My review
Excellent service all round.
Alan, Hampshire
Posted on 24/10/2017
, work completed 24/10/2017
Recommended
Excellent job
The man who cleaned the carpet did a wonderful job, making it look like new. He was very pleasant and helpful as well. I would recommend him to anybody.
Meggi, Surrey
Posted on 19/10/2017
, work completed 19/10/2017
Recommended
Excellent job
Darren worked from 7.45am until 3.30pm without stopping except when I plied him with tea! The carpets and upholstery look almost like new and the stains in the headrest have all gone. Very well done and I would recommend the company.
Sandra, Surrey
Posted on 18/10/2017
, work completed 18/10/2017
Recommended
My review
Very good service, recommend to anyone.
Glenda, Surrey
Posted on 17/10/2017
, work completed 17/10/2017
Recommended
My review
They were on time, neat and tidy, did a great job, and very polite.
Susan, Berkshire
Posted on 16/10/2017
, work completed 16/10/2017
Recommended
Careful and Thorough Job Well Done
Punctual, very polite and concerned to do exactly what we wanted. Did an excellent job and worked very hard to achieve it. I fully recommend this company. Our carpets are really clean and now look as new.
Paul Greenbaum
Posted on 10/10/2017
, work completed 10/10/2017
Recommended
Excellent work
Darren gave an excellent service. Very professional. I would certainly recommend this company.
Sylvia, Surrey
Posted on 10/10/2017
, work completed 10/10/2017
Recommended
Excellent job
On time, friendly, explained service to be provided, explained post service care and very professional.
Which? Trusted Traders Consumer
Posted on 05/10/2017
, work completed 05/10/2017
Recommended
Exceptional Work
Very courteous, tidy and job was high standard. Will be recommending them and use them again in the future.
Catherine, Hampshire
Posted on 04/10/2017
, work completed 04/10/2017
Recommended
Good job
Very efficient, good job. Carpets came up better than expected.
Jennifer, Surrey
Posted on 02/10/2017
, work completed 02/10/2017
Recommended
Satisfaction
I am most satisfied with the professionalism, service and attention paid by this company in providing the quotation and carrying out the work. Highly recommended.
Harold John, Surrey
Posted on 27/09/2017
, work completed 27/09/2017
Recommended
Very Pleased
We've been very pleased with the 3 carpets treated by Darren and Will. Definitely use New Look Carpet Care Limited again.
Angela, Berkshire
Posted on 22/09/2017
, work completed 22/09/2017
Recommended
Efficient & Reliable
From the first quotation to the completion of the work. This company were very organised, friendly and efficient.
Audrey, Surrey
Posted on 21/09/2017
, work completed 21/09/2017
Recommended
A good job done professionally.
I felt very comfortable with them in my house. It was very pleasant and obviously took a great deal of pride in his work - persevering to give the very best results. He was happy to explain the different processes to me when I asked.
Pauline, Hampshire
Posted on 19/09/2017
, work completed 19/09/2017
Recommended
Excellent Service
Excellent service, very pleased.
Yvonne, Hampshire
Posted on 18/09/2017
, work completed 18/09/2017
Recommended
My review
Which? Trusted Traders Consumer
Posted on 15/09/2017
, work completed 15/09/2017
Recommended
My Review
Jo, Berkshire
Posted on 14/09/2017
, work completed 14/09/2017
Recommended
First Class
From start to finish a very efficient service, pleasant people to deal with and what's more an excellent job done.
Dilys, Surrey
Posted on 13/09/2017
, work completed 13/09/2017
Recommended
Very pleased
I am very pleased with the cleaning work carried out to my carpet. I would certainly recommend the company and the employee (Darren) who undertook the cleaning.
Sheila, Surrey
Posted on 11/09/2017
, work completed 11/09/2017
Recommended
Excellent service
I had a bedroom carpet cleaned by this company. This is the third time I have used this company. I have always had excellent service from friendly staff who arrive on time and do as they promised. Would recommend highly.
Bridget, Surrey
Posted on 08/09/2017
, work completed 08/09/2017
Recommended
Brilliant Job
I can not sing New Look Carpet Care praises highly enough. My carpets now look as good as new.
Susan, Surrey
Posted on 08/09/2017
, work completed 08/09/2017
Recommended
Prompt and Professional
A very courteous and helpful worker most impressed took a long time over the work which impressed me. I have no hesitation in recommending this company.
Margaret, Berkshire
Posted on 07/09/2017
, work completed 07/09/2017
Recommended
Excellent
Ivy, Berkshire
Posted on 06/09/2017
, work completed 06/09/2017
Recommended
Excellent Job
Punctual arrival followed by very thorough treatment of several rooms. The result was remarkable and although the cost may be a concern, it reflects the quality of the work. We have used this company before. Strongly recommended.
Charles, Hampshire
Posted on 05/09/2017
, work completed 05/09/2017
Recommended
Excellent Job
New Look Carpet Care gave an excellent, professional service in every aspect. On time, very caring of my furniture and left my carpets with the "New Look" they promised.
Lilian, Hampshire
Posted on 04/09/2017
, work completed 04/09/2017
Recommended
Better than expected
The worker came on time, was very polite, worked hard with no time wasting. The result was like having new carpets not only were they clean, the pile was lifted. Great job done.
M J, Hampshire
Posted on 14/08/2017
, work completed 14/08/2017
Recommended
Excellent job
I was very impressed by the team and the equipment used. They were courteous, helpful and professional and did an excellent job.
Ian, Surrey
Posted on 10/08/2017
, work completed 10/08/2017
Recommended
Tidy and efficient
Darren was tidy and efficient. Our carpet looks brand new. We are very happy.
Thelma, Surrey
Posted on 09/08/2017
, work completed 09/08/2017
Recommended
Sit back and relax
Brilliant service. Efficient, caring, a delight to have Warren in our home. Does so well on deep animal stains. Definitely will ask them again.
Brian, Surrey
Posted on 08/08/2017
, work completed 08/08/2017
Recommended
Definitely worth the money
We were very pleased with the way the carpets came up. The workman was professional and pleasant and kept us informed about arrival time. Overall top marks!! Not the cheapest but you get what you pay for. Money well spent!
Angela, Berkshire
Posted on 07/08/2017
, work completed 07/08/2017
Recommended
My review
B Anne, Surrey
Posted on 04/08/2017
, work completed 04/08/2017
Recommended
Prompt and Professional
A very thorough job - significantly better than any other carpet cleaning contractor we have used.
John, Berkshire
Posted on 01/08/2017
, work completed 01/08/2017
Recommended
Very professional
Arrived on time and explained what was happening all the way through. Operatives were very courteous and helpful at all times.
Irene, Berkshire
Posted on 31/07/2017
, work completed 31/07/2017
Recommended
100% satisfied, brilliant job
Arrived exactly when advised. Worked non stop, achieving an excellent result. Very little disruption.
Anne, Surrey
Posted on 26/07/2017
, work completed 26/07/2017
Recommended
Very professional company
Have used this company for many years and would recommend.
Marjie, Berkshire
Posted on 25/07/2017
, work completed 25/07/2017
Recommended
Very cheerful
Darren is a excellent workmen. Very cheerful, and works well!
Thelma Joan, Berkshire
Posted on 25/07/2017
, work completed 25/07/2017
Recommended
Prompt & professional
A good job - well done and on time. If not a bit expensive for a mornings work.
David, Surrey
Posted on 21/07/2017
, work completed 21/07/2017
Recommended
Arrived early very good job
He was informative, pointed out any observations - worked very hard and did a wonderful job. Very helpful. A pleasure to have.
Susan, Surrey
Posted on 19/07/2017
, work completed 19/07/2017
Recommended
Cannot be bettered
New Look Carpet Care have now cleaned my fitted carpets & protected them. The operative was courteous, neat, clean & tidy in his work. All my furniture & floors were carefully protected from damp & the machinery. The results are excellent. New look have also removed and cleaned all my oriental rugs-like new! A brilliant firm & a joy to see the result.
Susan, Surrey
Posted on 13/07/2017
, work completed 13/07/2017
Recommended
Great job
We have used New Look Carpet Care before. The service they give is professional and friendly from initial phone call, pricing and completion of job. The carpets are like new again. I would highly recommend them.
Annabelle, Surrey
Posted on 12/07/2017
, work completed 12/07/2017
Recommended
Brilliant job
Brilliant job done, carpets look like new. Very nice mean. Would recommend company to anyone.
Hazel, Surrey
Posted on 06/07/2017
, work completed 06/07/2017
Recommended
Excellent work
Arrived promptly and carried out the work very efficiently in a friendly but professional manner. Explained after care of carpet and we would recommend this company. Our carpets look really clean.
Which? Trusted Traders Consumer
Posted on 05/07/2017
, work completed 05/07/2017
Recommended
Superb results
Am so impressed with an impressive service, fresh, clean carpets and a thorough clean of my mattress. Professional, reliable, superb results. Thankyou.
Nakita, Surrey
Posted on 29/06/2017
, work completed 29/06/2017
Recommended
Courteous & diligent
We had chairs & carpets cleaned. The job was completed to our satisfaction. The contractor was courteous and diligent. We would use them again.
Ian, Surrey
Posted on 28/06/2017
, work completed 28/06/2017
Recommended
Very professional
Very efficient for quote and service, would use them again.
Victor, Berkshire
Posted on 22/06/2017
, work completed 22/06/2017
Recommended
Prompt and professional.
On time, Darren was professional and friendly. Work efficiently throughout the four hours. Great customer aftercare service. Worth every penny, will use again!
Natalie, Surrey
Posted on 21/06/2017
, work completed 21/06/2017
Recommended
Prompt and efficient
Darren who carried out the cleaning of my carpets was pleasant, prompt and efficient.
Joan, Hampshire
Posted on 21/06/2017
, work completed 21/06/2017
Recommended
Very impressed
We were very impressed with the service - the carpets have been made to look like new. We would recommend you to our friends.
Sylvia, Surrey
Posted on 20/06/2017
, work completed 20/06/2017
Recommended
My review
Gillian, Surrey
Posted on 19/06/2017
, work completed 19/06/2017
Recommended
Highly professional
Highly professional great explanation about wear & tear on carpets. Arrived promptly, did excellent job, staff courteous & caring of their environment.
Audrey, Surrey
Posted on 15/06/2017
, work completed 15/06/2017
Recommended
First class job
A very helpful, competent person. Darren did a first class job and I am completely satisfied.
Michael, Surrey
Posted on 06/06/2017
, work completed 06/06/2017
Recommended
Excellent
Darren arrived promptly, was very polite - efficient and helpful throughout and my carpets look like new.
Eleanor, Surrey
Posted on 05/06/2017
, work completed 05/06/2017
Recommended
My review
Michael, Surrey
Posted on 02/06/2017
, work completed 02/06/2017
Recommended
Excellent result.
New Look Carpet Care cleaned rugs, fitted carpets and upholstery. The results are excellent and I can strongly recommend their services.
Donald, Hampshire
Posted on 01/06/2017
, work completed 01/06/2017
Recommended
Prompt and professional.
No problems at all, good job done.
Jill, Surrey
Posted on 24/05/2017
, work completed 24/05/2017
Recommended
Excellent
Everything about the work that New Look Carpet Care did for me was excellent. Timing was excellent and the work was professional , eliminating earlier stains. I shall recommend your company to friends.
Elizabeth, Surrey
Posted on 24/05/2017
, work completed 24/05/2017
Recommended
Excellent job
As before very good quality workmanship and Darren is an excellent and exceedingly polite workman. I have no hesitation in recommending him and New Look Carpet Care Ltd.
Evelyn, Hampshire
Posted on 18/05/2017
, work completed 18/05/2017
Recommended
Excellent work.
Darren did an excellent job, as always. A very courteous gentleman and he is always on time. I have been with New Look Carpet Care for a number of years and have always received great customer service.
Angela, Hampshire
Posted on 17/05/2017
, work completed 17/05/2017
Recommended
Prompt & professional
Very good efficient and helpful service.
Shirley, Berkshire
Posted on 16/05/2017
, work completed 16/05/2017
Recommended
My review
Anne, Surrey
Posted on 15/05/2017
, work completed 15/05/2017
Recommended
Excellent
An excellent job done most efficiently. The carpets look as good as new.
Margaret, Hampshire
Posted on 12/05/2017
, work completed 12/05/2017
Recommended
Very impressed.
Darren arrived on time. Very pleasant & explained the carpet cleaning process in full. Carpets look wonderful (They were very dirty!) Very impressed and will certainly use them again. Have already recommended New Look to other friends.
Gail, Surrey
Posted on 10/05/2017
, work completed 10/05/2017
Recommended
Moving house.
We were moving into a new house and wanted the carpets cleaned before our furniture turned up. Despite having a technician quit on him that morning, Dan turned up and worked like a trooper to get all the carpets clean. He did a great job and showed good humour throughout.
Which? Trusted Traders Consumer
Posted on 08/05/2017
, work completed 08/05/2017
Recommended
Excellent professional standards
Overall an excellent service, accurate presentation of costs and options. On time and excellent work standards and results. Not inexpensive but very good value for money. Very good professional standards all round.
Grahame, Hampshire
Posted on 02/05/2017
, work completed 02/05/2017
Recommended
Good job
An excellent job cleaning and protecting our lounge carpet. We always use new look when the carpet needs refreshing & stains removed.
Which? Trusted Traders Consumer
Posted on 02/05/2017
, work completed 02/05/2017
Recommended
Very efficient
I am very pleased with the carpet cleaning and the young man who did the work was very efficient. I wouldn't hesitate to use this company again.
Betty, Surrey
Posted on 28/04/2017
, work completed 28/04/2017
Recommended
Very professional.
Arrived very promptly. Fully explained procedure and outcome. Carpets came up extremely well. Would recommend every time. Operator very polite and knew his job.
Sue, Surrey
Posted on 27/04/2017
, work completed 27/04/2017
Recommended
Brilliant job
Darren Williams did a very good job and well organised moving the furniture around and very helpful.
Olga, Berkshire
Posted on 27/04/2017
, work completed 27/04/2017
Recommended
Great job
Prompt, professional, diligent. Carpet looks really good very pleased with an excellent service.
Susan, Berkshire
Posted on 25/04/2017
, work completed 25/04/2017
Recommended
My review
Very impressed overall. Friendly, efficient and most competent in his work. Carpets looks as good as new. Thank you all, will certainly use you again.
Tessa, Hampshire
Posted on 24/04/2017
, work completed 24/04/2017
Recommended
Brilliant job
I have used New Look Carpet Care Limited many times and would highly recommend them.
Valerie, Surrey
Posted on 12/04/2017
, work completed 12/04/2017
Recommended
All three
Darren was spot on time. He did an extremely professional job and we're very happy with the result. He was very friendly and advised us as he went along. He was competent and efficient and we weren't inconvenienced in the least. Really pleased.
Denise, Hampshire
Posted on 07/04/2017
, work completed 07/04/2017
Recommended
Prompt & professional
Polite & professional. Carpets came up like new. Expensive but spray protected after cleaning, which should last longer! Would recommend.
Chris, Surrey
Posted on 06/04/2017
, work completed 06/04/2017
Recommended
First class
Excellent result - carpets like new.
Sylvia, Surrey
Posted on 06/04/2017
, work completed 06/04/2017
Recommended
Very efficient.
Extremely pleased with outcome. Both office staff and man who did work were efficient and polite.
Diana, Hampshire
Posted on 03/04/2017
, work completed 03/04/2017
Recommended
Excellent service
At all stages, this company kept me informed, they were professional and helpful. The end job was completed well and I am very happy with the result.
Katherine, Hampshire
Posted on 31/03/2017
, work completed 31/03/2017
Recommended
A good job done with no fuss
The representative was very good & took a pride in his work - a very positive sign & an excellent workman & firm.
Barbara, Surrey
Posted on 30/03/2017
, work completed 30/03/2017
Recommended
Excellent satisfactory clean
Very satisfied with the result. Courteous and polite operatives.
Hugh, Berkshire
Posted on 30/03/2017
, work completed 30/03/2017
Recommended
Efficient, quality, professional
This was the second time, the last being four years ago. Again, they did a professional job with results which delighted us. Definitely recommended!
Anthony, Hampshire
Posted on 29/03/2017
, work completed 29/03/2017
Recommended
Very satisfied
This company was recommended to me and rightly so. Very professional, knowledgeable and pleasant to deal with from quotation to job completion. I would definitely recommend them.
Which? Trusted Traders Consumer
Posted on 24/03/2017
, work completed 24/03/2017
Recommended
My review
Henry Clive, Surrey
Posted on 24/03/2017
, work completed 24/03/2017
Recommended
Extremely good job
The workers did an extremely good job, they worked very hard and kept us informed at all stages of the jobs. Three sofas and one armchair plus carpets in three rooms was an amazing days work.
Angela, Surrey
Posted on 23/03/2017
, work completed 23/03/2017
Recommended
Excellent job & service
Very impressed with company and the young man who cleaned my carpets was very polite and done an excellent job. Very pleased.
Barrie, Berkshire
Posted on 22/03/2017
, work completed 22/03/2017
Recommended
A great job, very professional.
Carpets beautifully cleaned, all stains completely gone from my white carpets. Great, professional service, couldn't ask for any more! I recommend New Look and will use them again.
Carrie, Hampshire
Posted on 21/03/2017
, work completed 21/03/2017
Recommended
Professional job
Good job. Revived a (rather old) carpet for a few more years.
Janet, Surrey
Posted on 16/03/2017
, work completed 16/03/2017
Recommended
Excellent
Service from this company & operator was excellent.
Margaret, Berkshire
Posted on 16/03/2017
, work completed 16/03/2017
Recommended
Excellent service
A professional company from start to finish. Dean was prompt on both appointments & left the property clean & tidy. He was pleasant and knowledgeable and the finish on both upholstery and carpets excellent.
Which? Trusted Traders Consumer
Posted on 15/03/2017
, work completed 15/03/2017
Recommended
Most impressed
I am most impressed. Good, efficient workers. Have used before. Carpets look like new.
Jean, Berkshire
Posted on 13/03/2017
, work completed 13/03/2017
Recommended
Brilliant job as usual
I wouldn't trust anybody else to clean my carpets!
Anne, Surrey
Posted on 13/03/2017
, work completed 13/03/2017
Recommended
Excellent job
It was an excellent professional job. The service was prompt, polite and undertook some additional tasks willingly.
John, Surrey
Posted on 13/03/2017
, work completed 13/03/2017
Recommended
My review
We were very pleased with the finished result. The carpet look like brand new. Excellent.
Brian, Surrey
Posted on 10/03/2017
, work completed 10/03/2017
Recommended
Professional job
Competent, professional job, as expected, considering the price.
Bette, Surrey
Posted on 09/03/2017
, work completed 09/03/2017
Recommended
Thorough, effective job done.
Darren arrived on the planned day, on time and fully aware of his task. He worked very hard, kept us informed of anything we needed to know and was a pleasure to have around. He explained fully about use of tin foil, blocks, drying time etc. The carpets look lovely!
Linda, Surrey
Posted on 08/03/2017
, work completed 08/03/2017
Recommended
Very satisfied.
I've used this company a number of times and they've always done a good job. In addition, the personnel are very pleasant.
Rosemary, Surrey
Posted on 08/03/2017
, work completed 08/03/2017
Recommended
Job well done
Very pleased with job, will certainly recommend.
Michael, Surrey
Posted on 08/03/2017
, work completed 08/03/2017
Recommended
Excellent work
Very professional, knowledgeable and friendly from quotation to job completion. Would thoroughly recommend.
Catherine, Surrey
Posted on 08/03/2017
, work completed 08/03/2017
Recommended
Polite, professional & perfect job.
Arrived promptly on the day & reviewed the job at home very attentively. He communicated with me when appropriate & took great care & pride making sure that all marks were removed. Gave me advice on some stains not related to the job...very much appreciated.
Victoria, Surrey
Posted on 07/03/2017
, work completed 07/03/2017
Recommended
Prompt, professional and polite
This was I think the third time New Look have serviced my carpets. An excellent company.
Valerie, Oxfordshire
Posted on 03/03/2017
, work completed 03/03/2017
Recommended
Prompt, professional, excellent job
Dean was polite and courteous. He explained everything really well. He was tidy, considerate and thoroughly professional. I have no hesitation in recommending this company. Very impressed. Will definitely use them again.
Margot, Hampshire
Posted on 03/03/2017
, work completed 03/03/2017
Recommended
Thorough & professional
This was a whole house clean. The work was carried out with close attention to soiled/stained areas and the end result was a house full of fresh looking carpets.
Peter, Surrey
Posted on 02/03/2017
, work completed 02/03/2017
Recommended
Professional job
Darren arrived 5 mins early. Very pleasant and most professional. Good job in every way. would most certainly recommend.
Frances, Surrey
Posted on 01/03/2017
, work completed 01/03/2017
Recommended
Helpful
Darrel could not have been more helpful and did a beautiful job in resuscitating our elderly carpets. Thank you.
Deirdre, Surrey
Posted on 28/02/2017
, work completed 28/02/2017
Recommended
Very happy
Very happy with the work done. Would have this company again.
Jean, Surrey
Posted on 28/02/2017
, work completed 28/02/2017
Recommended
Very pleased
Dean was prompt, very professional and took care to explain the carpet cleaning process. Took care of our belongings. The whole experience was efficient and New Look tried very hard to accommodate our time scale. Thanks.
Jenny, Surrey
Posted on 27/02/2017
, work completed 27/02/2017
Recommended
Brilliant and professional job
Very pleased with the service given. Both guys were on time and did my clean to a high standard. I was told what was going to happen. The work carried out in a very professional manner. Aftercare advice was also given.
Vanessa, Berkshire
Posted on 22/02/2017
, work completed 22/02/2017
Recommended
Faultless
Excellent workmanship and office staff. I was kept informed of time, names of people to expect and cost. Everything was as promised and my carpets look like new. I will definitely use them again.
Lynne, Surrey
Posted on 22/02/2017
, work completed 22/02/2017
Recommended
My review.
Hall and lounge carpet cleaned. Very good job.
Patricia, Surrey
Posted on 22/02/2017
, work completed 22/02/2017
Recommended
Excellent and efficient service
Very impressed from beginning to end. Initial advice excellent. Efficient, caring and professional service. End result, most pleasing.
Richard, Surrey
Posted on 21/02/2017
, work completed 21/02/2017
Recommended
Great result.
A very professional approach adopted and great service. Prompt, and worked to intended timeline.
Neil, Surrey
Posted on 20/02/2017
, work completed 20/02/2017
Recommended
My review
Polite, friendly, efficiently and fast service. Highly recommended.
Which? Trusted Traders Consumer
Posted on 17/02/2017
, work completed 17/02/2017
Recommended
Like new
New Look Carpet Care did an excellent job of cleaning our carpets. They had two bad stains both have gone and the carpets look like new.
Elizabeth, Surrey
Posted on 17/02/2017
, work completed 17/02/2017
Recommended
Excellent job and service
A very professional firm with excellent and friendly staff. They know their trade.
Christine, Surrey
Posted on 15/02/2017
, work completed 15/02/2017
Recommended
Excellent service
The service was excellent. The operators quiet and efficient. Very pleased with results.
Anne, Berkshire
Posted on 14/02/2017
, work completed 14/02/2017
Recommended
Prompt and efficient.
Arrived early. Professional approach and obvious experience of cleaning all different types of carpet and choosing the right method. Managed to remove a stain from a chair, previously unable to be removed by another company. Pleased with the result.
Marie, Surrey
Posted on 13/02/2017
, work completed 13/02/2017
Recommended
Brilliant job
Pleasant and professional job. Good attention to detail.
Gurjeet, Surrey
Posted on 10/02/2017
, work completed 10/02/2017
Recommended
Very pleased
Very prompt arrival, pleasant guys. Very pleased with a job well done.
Lesley, Berkshire
Posted on 10/02/2017
, work completed 10/02/2017
Recommended
Excellent job
Excellent professional and experienced service leaving carpets we can now be proud of again.
J C, Hampshire
Posted on 08/02/2017
, work completed 08/02/2017
Recommended
Excellent job done
I shall certainly continue to use this firm again.
Beryl, Surrey
Posted on 07/02/2017
, work completed 07/02/2017
Recommended
Prompt and professional.
Efficient pre-work process. Prompt and very professional service, with good after service advice.
Robert, Surrey
Posted on 07/02/2017
, work completed 07/02/2017
Recommended
Effective, professional
Arrived on time after call to confirm arrival. Friendly and professional clean. Carpets look amazing. Good advice on using chemical for spot cleaning.
Peter, Surrey
Posted on 06/02/2017
, work completed 06/02/2017
Recommended
Prompt & professional
I'm very pleased with the results.
R, Surrey
Posted on 06/02/2017
, work completed 06/02/2017
Recommended
My review
Which? Trusted Traders Consumer
Posted on 02/02/2017
, work completed 02/02/2017
Recommended
My review
Hard worker. Good carpet cleaned & furniture upholstery cleaned. Very pleased.
Ann, Surrey
Posted on 01/02/2017
, work completed 01/02/2017
Recommended
Excellent job
My carpets were cleaned with great care and the end result was excellent.
Jane, Surrey
Posted on 31/01/2017
, work completed 31/01/2017
Recommended
First class
First class service by an excellent operative.
William, Surrey
Posted on 30/01/2017
, work completed 30/01/2017
Recommended
Carpets back to new
Carpets have come back as new, upholstery nearly as good. Very professional job, stains removed well & service exceptional.
Russell, Berkshire
Posted on 30/01/2017
, work completed 30/01/2017
Recommended
Professional, clean.
Definitely the best carpet clean we have had, but it should be for the price. Worth the extra!
Anthony, Surrey
Posted on 27/01/2017
, work completed 27/01/2017
Recommended
Good job, well done
Very polite, helpful and job well done.
Hilda, Berkshire
Posted on 26/01/2017
, work completed 26/01/2017
Recommended
Outstanding job
Darren carried out an outstanding job on my carpets. Highly recommended.
Sheila, Surrey
Posted on 25/01/2017
, work completed 25/01/2017
Recommended
Brilliant job.
All 3 employees of New Look Carpet Care Limited who dealt with us (phone, salesperson & cleaner) were friendly, competent and professional. Recommend the firm highly.
U, Surrey
Posted on 20/01/2017
, work completed 20/01/2017
Recommended
Prompt and professional
Very thorough job on furniture and carpets, old stains removed well. Prompt arrival by operative who worked continuously until job completed: Pleasant man to have in the house.
Josephine, Surrey
Posted on 20/01/2017
, work completed 20/01/2017
Recommended
Carpet Cleaning
Did a magnificent job. Really pleased. Would thoroughly recommend.
Brian, Surrey
Posted on 19/01/2017
, work completed 19/01/2017
Recommended
High standard of a job efficiently done
Very pleasant young man. Arrived promptly and completed the two rooms in a competent and professional way. Great care was taken to ensure all his achievement was of the highest standard.
Mary, Surrey
Posted on 19/01/2017
, work completed 19/01/2017
Recommended
Outstanding job
The technician arrived promptly and worked solidly for 7 hrs and delivered a superb professional result. I'm thrilled and well worth the cost.
Denise, Surrey
Posted on 17/01/2017
, work completed 17/01/2017
Recommended
Floor/carpet cleaning
In short, this company exceeded every expectation I had. Such a relief. Would recommend their operation to anyone. PS - I am pedantic and fussy.
Clive, Surrey
Posted on 16/01/2017
, work completed 16/01/2017
Recommended
Good job
This is the second time I have used this company and both times the staff were very professional, which is no more than I would expect.
Angela, Surrey
Posted on 16/01/2017
, work completed 16/01/2017
Recommended
Excellent job
Came at the time agreed. Was very helpful and did an excellent job. Would recommend to anyone else with mobility difficulties.
Elizabeth, Surrey
Posted on 12/01/2017
, work completed 12/01/2017
Recommended
Like new
With two dogs as well as humans the hall carpet was definitely in need of a clean. It came up like new! The cost was quite expensive but you get what you pay for.
Patricia, Surrey
Posted on 10/01/2017
, work completed 10/01/2017
Recommended
Excellent work
We was very impressed with the efficiency and quality of the service.
Michael, Surrey
Posted on 09/01/2017
, work completed 09/01/2017
Recommended
Lovely service
Arrived promptly and got started right away. Very cheery and pleasant chap, 'Darren', to have in the house. All done in time stated in quote. Came back for spot removal with no fuss.
Helen, Surrey
Posted on 05/01/2017
, work completed 05/01/2017
Recommended
First class job
Operative first class & very professional. Took good care of property. Job has worked out as expected.
Douglas, Surrey
Posted on 04/01/2017
, work completed 04/01/2017
Recommended
Brilliant, professional job
Your man arrived on time and worked thoroughly professionally. The whole time he was here. Our carpets now look like new and we will certainly recommend your firm to other people.
Avril, Surrey
Posted on 03/01/2017
, work completed 03/01/2017
Recommended
Excellent job done
Darren phoned me about an hour before arrival and advised expected time of arrival. A parking place was reserved for his van. All equipment was brought up to our second floor flat & Darren proceeded to apply the cleaning process. He worked very neatly & tidily & moved furniture back into place when the process was complete.
Ian, Berkshire
Posted on 03/01/2017
, work completed 03/01/2017
Recommended
Excellent job
Professional, efficient approach. Old carpets (35yrs+) look almost new and the down-trodden look has disappeared. Not cheap, but you certainly get good value for your money. Thoroughly recommend our operative Ashley and this company.
Elizabeth
Posted on 21/12/2016
, work completed 21/12/2016
Recommended
Great job
Professional job well done in an engaging and respectful manner.
Paul, Surrey
Posted on 21/12/2016
, work completed 21/12/2016
Recommended
Hardworking.
Couldn't have wished for a nicer young man than Ashley to do this job. He worked hard and steadily the whole time and was a delight to have around. Polite and interesting to talk to and the carpets look great.
Brenda, Surrey
Posted on 21/12/2016
, work completed 21/12/2016
Recommended
Excellent
The service from New Look Carpet Care for cleaning our carpet was excellent, and it looked brand new afterwards. We will use them in the future.
Stella, Surrey
Posted on 20/12/2016
, work completed 20/12/2016
Recommended
Brilliant job
The carpet cleaners provided an excellent job, my three piece suite and stair carpet 'came up' almost like new. I was most pleased with the work and the worker who did the work.
Maureen, Surrey
Posted on 19/12/2016
, work completed 19/12/2016
Recommended
Professional service.
I can't find fault with the service from start to finish. A real pleasure to deal with and very happy with the finished job. "Would I recommend" without a doubt.
Fiona, Surrey
Posted on 16/12/2016
, work completed 16/12/2016
Recommended
Thorough job
Considerate and tidy. Left advice about future spills.
Ruth, Surrey
Posted on 16/12/2016
, work completed 16/12/2016
Recommended
Brilliant job
Prompt and professional, very well mannered young and clean and efficient. The carpets looked immaculate. Ashley is his name and he would be welcome back at anytime in the future. We highly recommend him and the company he works for.
Jill, Surrey
Posted on 16/12/2016
, work completed 16/12/2016
Recommended
Prompt and professional
Very pleased, a job well done.
Reginald, Hampshire
Posted on 14/12/2016
, work completed 14/12/2016
Recommended
Amazing results!
New Look Carpet Care Ltd. My carpets look like new! Most impressed, so would highly recommend them.
Penelope, Surrey
Posted on 13/12/2016
, work completed 13/12/2016
Recommended
Very courteous
This service was excellent - very polite & courteous, both in the planning & carrying out of the job. Very pleased with the results. I would highly recommend.
George, Berkshire
Posted on 13/12/2016
, work completed 13/12/2016
Recommended
Prompt & professional
A very thorough & good job. Polite person did it. A bit expensive.
John, Surrey
Posted on 12/12/2016
, work completed 12/12/2016
Recommended
Excellent work
We were highly impressed with the service. Could not believe how clean our carpets now look. Ash who carried out the work was professional, courteous and very respectful. He did a fabulous job. Would highly recommend.
Wayne, Berkshire
Posted on 10/12/2016
, work completed 10/12/2016
Recommended
Efficient and effective
Carpets cleaned very well and old stains removed. Arrived on time and completed wash very thoroughly and effectively.
John, Berkshire
Posted on 09/12/2016
, work completed 09/12/2016
Recommended
Impressed & delighted
Impressed & delighted. I have no hesitation in recommending to others.
Pamela, Surrey
Posted on 08/12/2016
, work completed 08/12/2016
Recommended
Excellent service fair price.
I doubt that carpet cleaners come better than this. Equipment is top notch & the young man who did the work was exceptional, hard working and courteous. Thank you.
David, Surrey
Posted on 07/12/2016
, work completed 07/12/2016
Recommended
Excellent job
Excellent communication before the work started. The cleaning was carried out to a high standard.
Brian, Surrey
Posted on 06/12/2016
, work completed 06/12/2016
Recommended
Brilliant job
The gentleman was conscientious & helpful in explaining all procedure. Also as an elderly person he made sure I could put furniture back in place.
Christine, Berkshire
Posted on 05/12/2016
, work completed 05/12/2016
Recommended
Prompt & professional
Very professional experience. Excellent job.
Which? Trusted Traders Consumer
Posted on 05/12/2016
, work completed 05/12/2016
Recommended
My review
R B, Surrey
Posted on 01/12/2016
, work completed 01/12/2016
Recommended
Excellent service.
We have been customers of Carpet Care for several years, and they have always maintained a high standard of work and customer service.
Which? Trusted Traders Consumer
Posted on 30/11/2016
, work completed 30/11/2016
Recommended
High standard
Prompt & courteous. Telephoned in advance. No waiting. Cleaned and treated carpets to a high standard.
R R, Surrey
Posted on 28/11/2016
, work completed 28/11/2016
Recommended
Excellent work
Excellent work, extremely helpful and hardworking operation. Strongly recommend.
Alan, Surrey
Posted on 25/11/2016
, work completed 25/11/2016
Recommended
My review
Ronald, Surrey
Posted on 24/11/2016
, work completed 24/11/2016
Consistently excellent
I have used New Look Carpet Care for many years - but for carpet and upholstery cleaning and have never been disappointed. The service is excellent, and the results are always first rate.
Mary, Surrey
Posted on 22/11/2016
, work completed 22/11/2016
Recommended
Thoroughly efficient job
Fully satisfied with a job, well done.
John, Surrey
Posted on 17/11/2016
, work completed 17/11/2016
Recommended
Excellent work
Pleasant people, very diligent technician, minimum of fuss and disturbance. Not cheap but the carpets were cleaned as never before. A 27yr old carpet with flat spots came up like new. Thoroughly recommended.
Michael, Hampshire
Posted on 16/11/2016
, work completed 16/11/2016
Recommended
New look's the word
Very pleasant technician, punctual, efficient, cheerful and considerate. 3 days were well planned by estimated date arranged to suit. Paperwork perfect. Emails to remind me of arrangements. Good aftercare, advice on maintenance and dealing with accidental soiling. Professional throughout, but rather expensive.
Margaret, Hampshire
Posted on 14/11/2016
, work completed 14/11/2016
Recommended
Very good
Good service, arrived on time, professional approach, did not cut corners, very satisfied.
Tom, Surrey
Posted on 11/11/2016
, work completed 11/11/2016
Recommended
Excellent, professional job
Very professional & detailed service. Happy with the results & would have no hesitations in recommending their services.
Gemma, Berkshire
Posted on 08/11/2016
, work completed 08/11/2016
Recommended
Careful Service
Very good customer service. The cleaning engineer Darren was pleasant and thoughtful and hard-working.
C, Surrey
Posted on 31/10/2016
, work completed 31/10/2016
Recommended
Very satisfied
Very happy with result. Fairly old carpet give in new lease of life.
Patricia, Surrey
Posted on 21/10/2016
, work completed 21/10/2016
Recommended
Excellent job
Costly but excellent results. Very professional, well equipped carpet cleaning company.
Rowland, Berkshire
Posted on 17/10/2016
, work completed 17/10/2016
Recommended
Efficient and caring
Efficient and caring lads who explained all that was going to happen, how long and when the furniture can return.
Rowena, Surrey
Posted on 14/10/2016
, work completed 14/10/2016
Recommended
Extremely good job
Made my carpets look new. Very pleasant gentleman.
Lyn, Surrey
Posted on 12/10/2016
, work completed 12/10/2016
Recommended
Excellent job done!
Excellent job done! Very much on time and super worker. Very pleased with work done all round. Would recommend to anyone.
Carl, Hampshire
Posted on 12/10/2016
, work completed 12/10/2016
Recommended
Excellent Service
Extremely good service, no hesitation in recommending this company, in fact I have already done so. Will definitely use them again.
Shirley, Hampshire
Posted on 10/10/2016
, work completed 10/10/2016
Recommended
Really pleased
Friendly, efficient. Carpets look fab. Very impressed.
Jacqueline, Surrey
Posted on 10/10/2016
, work completed 10/10/2016
Recommended
My Review
Pamela, Surrey
Posted on 06/10/2016
, work completed 06/10/2016
Recommended
My Review
Jane, Hampshire
Posted on 05/10/2016
, work completed 05/10/2016
Recommended
My Review
Evelyn, Hampshire
Posted on 04/10/2016
, work completed 04/10/2016
Recommended
My Review
Christina, Surrey
Posted on 04/10/2016
, work completed 04/10/2016
Recommended
My Review
Prompt, efficient service
J, Surrey
Posted on 30/09/2016
, work completed 30/09/2016
Recommended
Happy
Prompt, professional, good job. Very satisfied.
Kenneth, Surrey
Posted on 30/09/2016
, work completed 30/09/2016
Recommended
My Review
Phillip, Berkshire
Posted on 28/09/2016
, work completed 28/09/2016
Recommended
Very high standard of work
Very good on time. Work carried out was of a very high standard. Clean and tidy job done. Thank you.
Percy John, Surrey
Posted on 27/09/2016
, work completed 27/09/2016
Recommended
My Review
I have no hesitation in recommending. I have used them before and will use them again.
Pamela, Berkshire
Posted on 22/09/2016
, work completed 22/09/2016
Recommended
My Review
Very efficient and careful service by a friendly and considerate team. Excellent results. Would be happy to recommend them.
Eva, Berkshire
Posted on 20/09/2016
, work completed 20/09/2016
Recommended
Brilliant job
Workmen were very polite and friendly and I will certainly use them again and recommend them to friends.
Mariegold, Berkshire
Posted on 16/09/2016
, work completed 16/09/2016
Recommended
Excellent
I can't speak too highly of this trader. The work was of the best quality and the engineer very helpful considering I am disabled
Iris, Berkshire
Posted on 14/09/2016
, work completed 14/09/2016
Recommended
A very good job
Although I feel, expensive, a job well done and excellent customer service.
Doreen, Surrey
Posted on 12/09/2016
, work completed 12/09/2016
Recommended
Best Carpet Cleaning
We had our lounge, hall/stairs/landing and wash-room carpets cleaned. We had also had five rugs cleaned. This company provided the best carpet and my cleaning service we have ever used.
Peter, Hampshire
Posted on 12/09/2016
, work completed 12/09/2016
Recommended
Prompt & professional service
Following my initial contact (advert in local paper) I was impressed with the information given, them also, the thoroughness of the rep who came to assess then quote for the job. The two men arrived promptly and were friendly and thorough with their work, asking firstly of any problem areas. They worked consistently, throughout and I was most impressed with their work, I don't often use traders unless recommended, but New Look Carpets will certainly receive recommendations from me.
Very Happy Customer
Posted on 09/09/2016
, work completed 09/09/2016
Recommended
A good professional job
Darren took great care in selecting the best tools and procedure for our carpet, and ended up delivering more than we had been priced.
Steve, Surrey
Posted on 08/09/2016
, work completed 08/09/2016
Recommended
My Review
Excellent job and very thorough. Will book again
Roger, Hampshire
Posted on 08/09/2016
, work completed 08/09/2016
Recommended
My Review
Deborah, Surrey
Posted on 07/09/2016
, work completed 07/09/2016
Recommended
Great job
The carpet looks like new. Excellent job - so professional.
Teresa, Surrey
Posted on 07/09/2016
, work completed 07/09/2016
Recommended
My Review
2 pleasant, hard-working men who completed the work in the time they said.
Sandra, Berkshire
Posted on 06/09/2016
, work completed 06/09/2016
Recommended
My Review
Excellent customer service at all stages of the job. Thoroughly recommend.
Ann, Surrey
Posted on 06/09/2016
, work completed 06/09/2016
Recommended
Fabulous job
Prompt, polite, efficient and a very good job.
Rita, Surrey
Posted on 02/09/2016
, work completed 02/09/2016
Recommended
My Review
They did a very good job - Will be using these again.
Giovanna, Surrey
Posted on 01/09/2016
, work completed 01/09/2016
Recommended
Excellent plus
From start to finish the service has been excellent. We are thrilled with the final result. Thank you NLCC.
Kathy, Surrey
Posted on 13/08/2016
, work completed 13/08/2016
Recommended
Good job
We moved in 18 months ago and since then have had the whole house repainted. The only carpets are on the stairs and landing and loft bedroom and we wanted them cleaned. The job was assessed on a first visit the process explained and it was carried out professionally with good results.
Jaynn, Surrey
Posted on 10/08/2016
, work completed 10/08/2016
Recommended
Good professional job
A good job - my carpets look like 'new' - friendly helpful service - they did change some appointments - but kept me informed at all times.
Sally, Surrey
Posted on 09/08/2016
, work completed 09/08/2016
Recommended
My Review
Certainly meets my expectations. Very efficient, helpful and quick. Very impressed with my carpet, it looks almost new. Thank you New look carpet care.
Thelma, Hampshire
Posted on 09/08/2016
, work completed 09/08/2016
Recommended
Fantastic
Prompt, courteous, very good job. Cannot fault anything gave and carpet to be done as, so pleased with outcome.
Frances, Surrey
Posted on 09/08/2016
, work completed 09/08/2016
Recommended
Returning Customer
This is the third time of using this company & each time they have done an excellent job. They turn up on time, very tidy & professional.
Julie, Berkshire
Posted on 05/08/2016
, work completed 05/08/2016
Recommended
Prompt and professional
Prompt and professional service. Very pleased with results. No hesitation in recommending to friends.
Annette, Surrey
Posted on 04/08/2016
, work completed 04/08/2016
Recommended
Totally satisfied
New look Carpet Care Ltd did an excellent job in cleaning a Chinese carpet and a four piece upholstered suite. The work was done with extreme care and professionalism. I'm very satisfied with the entire process.
Gerald, Berkshire
Posted on 04/08/2016
, work completed 04/08/2016
Recommended
Prompt & professional
Very impressed and will certainly recommend the company to others.
Julia, Berkshire
Posted on 01/08/2016
, work completed 01/08/2016
Recommended
Brilliant job
I am severely disabled, in a wheelchair permanently. Dan & Darren did 2 carpets on different days to accommodate my needs. On time, pleasant, moved furniture. Fast & efficient. Would definitely use the company again.
Sheila, Berkshire
Posted on 28/07/2016
, work completed 28/07/2016
Recommended
Prompt, courteous, hard working
Arrived promptly, were courteous, friendly, worked hard & achieved an excellent result. Would use them again.
Phil, Surrey
Posted on 26/07/2016
, work completed 26/07/2016
Recommended
very good job
Prompt and efficient, job carried out with care. Dan and Ashley extremely courteous and helpful.
V, Surrey
Posted on 25/07/2016
, work completed 25/07/2016
Recommended
My Review
John, Surrey
Posted on 25/07/2016
, work completed 25/07/2016
Recommended
My Review
Super service. Came on time. Come back to do 'Marks', which had repeated. Super job. So pleased. Darren & Adrian superb
Cynthia, Surrey
Posted on 18/07/2016
, work completed 18/07/2016
Recommended
Prompt and professional
Good service helpful. Thank you for good job.
Which? Trusted Traders Consumer
Posted on 18/07/2016
, work completed 18/07/2016
Recommended
New clean look
A job well done. Prompt & professional. Care given to all existing furnishings with plenty of protection. Finished on time.
Sue, Surrey
Posted on 15/07/2016
, work completed 15/07/2016
Recommended
Excellent result
New Look Carpet Care provided a professional and prompt cleaning service. A large light - coloured woollen carpet was restored to as - new condition. I have no hesitation in recommending them.
Jack, Surrey
Posted on 13/07/2016
, work completed 13/07/2016
Recommended
My Review
Eva, Berkshire
Posted on 10/07/2016
, work completed 10/07/2016
Recommended
Highly professional service
Prompt response for quote, home visit arranged at convenient time. Services clearly explained. Technician arrived on time and completed job in estimated time. Explained what He would do before he started and what needed to be done after he left to ensure furniture dried properly. Aftercare also explained well.
Susan, Surrey
Posted on 08/07/2016
, work completed 08/07/2016
Recommended
Totally satisfactory
Having used this company previously, the operative who conducted the carpet cleaning was polite, extremely helpful, very professional and experienced whilst using the equipment supplied by the company. The carpet cleaning was conducted to a very high standard and I am totally satisfied with the finished product.
Douglas John, Surrey
Posted on 06/07/2016
, work completed 06/07/2016
Recommended
Prompt service, thorough job.
Every visit was on time with telephone calls confirming approx. time. service was professionally carried out, very polite and considerate with furniture etc. Concern with one area, which resulted in a further visit, no payment required until this was sorted, which was due to carpet and not cleaning.
Wendy, Surrey
Posted on 06/07/2016
, work completed 06/07/2016
Recommended
My Review
Excellent service. Arrived promptly. Did excellent job of cleaning & removing a nasty coffee stain. Completed job within given time. Neat & tidy. Very polite.
Clare, Surrey
Posted on 05/07/2016
, work completed 05/07/2016
Recommended
Excellent job
Prompt, thoroughly professional. Helpful advice given on aftercare. Operative friendly & considerate.
Which? Trusted Traders Consumer
Posted on 05/07/2016
, work completed 05/07/2016
Recommended
My Review
I can't stop looking at my newly washed rug. It is brilliant.
Which? Trusted Traders Consumer
Posted on 01/07/2016
, work completed 01/07/2016
Recommended
Great job
Darren was great. Our stair carpet was particularly dirty with some stains from spilt drinks, mainly tea, it now looks like new. All other carpets also very clean.
Sue, Surrey
Posted on 01/07/2016
, work completed 01/07/2016
Recommended
Service was very good
Service was very good and Darren was very helpful and informative.
John, Surrey
Posted on 30/06/2016
, work completed 30/06/2016
Recommended
Excellent job
Vey impressed with everything - would definitely have them again.
Jennifer, Surrey
Posted on 29/06/2016
, work completed 29/06/2016
Recommended
Great Job
Brilliant job on the carpets again. Been using this company for many years, always consistently good service, value & results.
Sarah, Surrey
Posted on 29/06/2016
, work completed 29/06/2016
Recommended
Really good service
Great service, punctual, professional & a very good job. Would recommend to anyone.
Carolyn, Hampshire
Posted on 23/06/2016
, work completed 23/06/2016
Recommended
My Review
Job done with care and attention to detail and good result with cleaning of suite (1st time) and carpets (2nd time).
Clive, Surrey
Posted on 20/06/2016
, work completed 20/06/2016
Recommended
Competent & Professional.
Prompt - Excellent job done in a friendly but professional way. Great care taken throughout. Would recommend without hesitation!
Patricia, Berkshire
Posted on 20/06/2016
, work completed 20/06/2016
Recommended
Excellent work
Polite, friendly & very professional - definitely will use New Look Carpets again.
Robert, Surrey
Posted on 17/06/2016
, work completed 17/06/2016
Recommended
Excellent
Extremely pleased with its results. Very full and professional clean.
Valerie, Surrey
Posted on 15/06/2016
, work completed 15/06/2016
Recommended
Prompt and Professional
Gareth was very helpful, worked solidly for four hours and has done a brilliant job. Very pleased with everything.
Claire, Surrey
Posted on 14/06/2016
, work completed 14/06/2016
Recommended
Very professional
The trader arrived on time. He got on & did what was required of him. He had a pleasant manner. He was informative.
Dorothy, Hampshire
Posted on 10/06/2016
, work completed 10/06/2016
Recommended
Prompt and professional
Reliable and efficient service. Would certainly use them again.
John, Surrey
Posted on 24/05/2016
, work completed 24/05/2016
Recommended
A good job well done
Trader arrived on time as arranged. Done a very good job on my trodden carpet of which I am completely satisfied. A good job well done
Albert, Surrey
Posted on 10/05/2016
, work completed 10/05/2016
Recommended
Excellent
Very impressed. Excellent job, carpets never looked so clean. After they left noticed a mark, they returned, no quibbles, sorted it. They really do moan to do a really professional job.
Helen, Berkshire
Posted on 10/05/2016
, work completed 10/05/2016
Recommended
Very Helpfull
Very nice, friendly and enjoyable company as they were working. Good experience
Mre Mook, Egham, Surrey
Posted on 04/01/2016
, work completed 04/01/2016
Recommended
Perfect
Great throughout, on time and good communication. Very helpful in explaining the different packages available to me
Mrs Gray , Guilford
Posted on 04/01/2016
, work completed 04/01/2016
Recommended
Execeptional
Huge attention to detail and respect to personal property laying covers down and more. Can't thank them enough
Mrs Musgrove , Staines
Posted on 03/01/2016
, work completed 03/01/2016
Recommended