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Endorsed by

Which

?

Trusted Traders

North West Appliance Repairs Ltd -Samsung Service Centre

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3.0

6 Reviews

What does an Approved Service endorsement mean?

Which? Trusted Traders assesses the services provided by companies who have applied to our scheme. Only certain aspects of the company are endorsed. The "Approved Service" ribbon logo shows you exactly which services they have been endorsed for, Samsung have been endorsed for their installer network services. For more information please contact us here at W?TT or ask Samsung direct.

About

Having problems with your Samsung Home Appliance?

If your Samsung refrigerator, washing machine, oven or another home appliance isn’t working properly, it may be in need of repair.

You can have your product repaired in your home, by authorised Samsung experts, without it affecting your original factory warranty. If your warranty has expired, don’t worry, we warranty all repairs for 3 months, for complete peace of mind.

https://www.samsung.com/uk/support/email-technical-question/

https://www.samsung.com/uk/explore/samsung-within/our-brand-story/

https://www.which.co.uk/news/2020/03/what-to-do-if-your-washing-machine-breaks-down-during-coronavirus-isolation/

What we do

  • Appliance repairs and servicing

    • Dishwashers
    • Fridges and freezers
    • Hobs
    • Ovens
    • Tumble dryers
    • Washing machines

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

3.0
6 reviews
Customer Service
3.0
Quality
3.0
Value
3.0
Sort by
Samsung washing machine
Customer Service
Quality
Value
My machine had an obvious mechanical problem, however, the repairman changed an electronic board and left.t I ran the machine after he left problem still the same. Contacted North West Appliance to get him back, this was not possible however, they rescheduled for a man named Chris to come on Saturday. No one came. I have just rang Northwest Appliances and they say it is in the hands of Samsung, and deny the Saturday appointment with Chris the engineer. This is shoddy customer relations and poor customer service.
Customer in Staffordshire Posted on 21/12/2020 , work completed 17/12/2020
The trader replied (on 04/01/2021)
Dear Sir/Madam Please can you contact me urgently on (01772) 643900 or email me on workshop@nwar.uk.net so I can look into your complaint? I am keen to resolve your grievance at the earliest opportunity. Kind regards Mr M Patel (Customer Service Manager)
Don’t waste your money!!
Customer Service
Quality
Value
Samsung fridge freezer was broke. Waited 3 weeks for an engineer to come out. Was told the condenser would need replacing. Waited a further 19 days for the engineer to fit the part and re-gas the fridge and shortly after he left there was a strong smell of gas coming from the fridge and the inside was not cold. Called North West Appliances who were useless and informed me the engineer said it was probably a blockage. I told them that the fault had possibly been misdiagnosed but they said there was no point sending out another engineer and they would ask Samsung to contact me to seek a resolution. After a few days I hadn’t heard from Samsung and called North West Appliances again who said there was nothing more they could do. I have wasted £108 for an engineer who did not fix the problem, had to survive 6 weeks without a fridge and with neither Samsung or North West Appliances offering any solution I have now had to pay over £1500 to buy a new fridge freezer.
Customer in Merseyside Posted on 15/12/2020 , work completed 10/12/2020
The trader replied (on 21/12/2020)
Hi Mr Kemble I have looked into you repair and I can confirm the correct procedures have been carried out in terms of your Samsung fridge repair. We have to fit all required parts that are diagnosed by a qualified Samsung engineer, prior to us deeming the appliance unrepairable. As you are now probably aware, we sent a report to Samsung advising them the appliance is unrepairable and they have indeed replaced your appliance and this should have saved you buying a new appliance. I would welcome the opportunity to discuss this with you in a lot more detail, I have tried calling you on numerous occasions, but here has been no answer. Please feel free to call me on (01772) 643900 to discuss further. Kind regards Mr M Patel (Customer Service Manager)
Very poor customer management
Customer Service
Quality
Value
Took initial payment for call out on Samsung washer dryer. Engineer attended and diagnosed problem. Returned with parts, replaced and left untested. The problem remained. Engineer number 2 came and diagnosed as different part. I was then charged for the incorrectly installed first part and invoiced £200 for the second lot of parts. The 2nd visit was then cancelled the day before. The service manager would not guarantee the parts would rectify the problem. A very poor service from the manager who displayed a 'try and test' attitude at my expense.
Customer in Lancashire Posted on 20/10/2020 , work completed 07/10/2020
Endorsement Reference
Customer Service
Quality
Value
fast efficient service
Paul, Endorsement Reference Posted on 14/07/2020 , work completed 17/01/2020
Endorsement Reference My review
Customer Service
Quality
Value
Turned up early and completed professional.
Customer, Endorsement Reference Posted on 14/07/2020 , work completed 17/01/2020
Endorsement Reference Engineer
Customer Service
Quality
Value
My dryer had stopped working and I could smell burning. The engineer came out checked the dryer and replaced a part.
Lisa, Endorsement Reference Posted on 14/07/2020 , work completed 17/01/2020