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Trusted Traders

Norwich Heating Engineer Ltd

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5.0

37 Reviews

About

Although Based in Acle most of our work and customers are in Norwich and the surrounding suburbs. we provide customers with experienced heating engineers, gas engineers, boiler repairs and plumbing services at upfront and competitive prices. As a company we are both a member of the Norfolk Trusted Trader scheme, a Worcester Bosch and Which? Accredited Installer and Gas Safe registered. We are therefore qualified to undertake any plumbing, heating or boiler work that you may require. As a result you can be confident that the engineer or plumber that we send to your property will be fully trained and highly experienced, with all work completed to the highest standards. You can find many of our prices on our website and if you would like to arrange a callout from one of our engineers, do not hesitate to contact us.

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Gas emergencies
    • Radiators and central heating
    • Gas safety testing and inspection
  • Heating contractors

    • Central heating systems (installation and servicing)
  • Plumbers

    • Unvented cylinder installation and maintenance
    • Emergency plumbing services
    • Water softener installation and maintenance

Customer reviews

5.0
37 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Great job, would recommend.
Customer Service
Quality
Value
Ollie and his team did a great job. They arrived when they said they would, worked hard, charged what was quoted and completed the work to a high standard. Ollie had good advice, was polite and friendly and was very considerate of our home. We would use this business again and would recommend them.
Kelly, Norfolk Posted on 15/02/2017 , work completed 15/02/2017
Excellent Boiler Installation
Customer Service
Quality
Value
Ollie Thurston and Andy fitted a new combi boiler for us. His assessment of the work was thorough. He explained the work well and gave an accurate time span for the work. He gave good attention to the functioning of the boiler but also to how the finished job would look, this is important in a house. Ollie's attention to detail in the estimation stage was far superior to any other quote I had. He was straight forward and pleasant to deal with. The work was done exactly within the time schedule described. Great pride was shown in the work by Ollie and Andy. The standard of finish was beyond my expectation. The boiler works perfectly. The pipes are all neatly aligned and old parts all removed from the premises. I would recommend Ollie and Andy highly. I would strongly advise you that the experience and workmanship cannot be matched elsewhere. The price was reasonable, communication a pleasure at all times. Thank you.
Mary Hedger Posted on 21/11/2016 , work completed 21/11/2016
A friendly, genuine bloke who does a great job
Customer Service
Quality
Value
We used Ollie (ably assisted by Andy) to replace our old gravity-fed system boiler with a new Worcester combi. He obviously knew his stuff, cared about delivering the right solution for the customer, and his attention to detail was impressive. Both Ollie and Andy were always polite and tidy, and conscious of minimising disruption. They were also very careful about leaving things looking neat, and obviously took a pride in doing all aspects of the job properly. We were very pleased with the work, so we used Ollie a few months later to plumb in our new bathroom, when again, his focus on detail, quality and creating the right solution were much appreciated. Everything looks smashing and works well. Ollie's not the cheapest option out there, but with both bits of work we felt we got good value for the money we spent. Highly recommended.
Ally, Norwich Posted on 18/10/2016 , work completed 18/10/2016
Competitive, Reliable & Professional
Customer Service
Quality
Value
Ollie and Andy did a great job replacing our old vented hot water cylinder for a new un-vented one and installing a new water softener. From the initial site survey, through to sign off of the work, Ollie was polite and professional. His quote was comprehensive and competitive and he gave us some good advice prior to the work commencing. Both Ollie and Andy were a pleasure to have in the house and they both worked extremely hard. Their work was very neat and tidy and they left everything in a clean and orderly state. They are some of the best workmen I have dealt with. They were recommended to me by other members of my family and I will not hesitate to recommend them myself. Thank you both.
Happy Customer Posted on 20/09/2016 , work completed 20/09/2016
Fantastic service and quality of work
Customer Service
Quality
Value
We had an ancient, obsolete boiler replaced which involved a lot of changes to our pipework, plugs etc. The whole job was completed to the highest standard with minimal fuss or disruption. Despite uncovering the odd inevitable problem all work was done on time and within the original quoted price. They even did a small additional job for us, unrelated to the boiler replacement without charging. Finally, no mess whatsoever was left behind. I would highly recommend and will certainly be using again.
Andrew, Norfolk Posted on 12/09/2016 , work completed 12/09/2016
First Class Boiler Installation
Customer Service
Quality
Value
Ollie and Andy were absolutely brilliant. Friendly, knowledgeable, hardworking and competitively priced. No fuss or mess, just did the job they said they would and we are really pleased with the result. Also just had the BG service engineer around for the first services and he was extremely complimentary. Highly recommended.
EatonResident Posted on 20/07/2016 , work completed 20/07/2016
Best tradesman yet
Customer Service
Quality
Value
After several quotes I found that Ollies was the most competitive by a good margin to replace my dying combi boiler, but his clarity and competence shewed through and I was delighted with the professional way he tackled his work. Nothing was too much trouble for him and everything was explained fully. Dust sheets were used extensively and everything was cleared up at the end of the day.
Raypro Posted on 03/05/2016 , work completed 03/05/2016
Friendly, efficient & trustworthy
Customer Service
Quality
Value
Ollie replaced an old gas combi boiler that had given up the ghost and replaced with a new Worcester Bosch system. Workmanship and attention to detail could not be faulted. Despite our old house and pipework trying it's best to cause him problems - everything was completed on time and on budget, and to the highest level of safety/quality.
WonkyDonkey Posted on 01/04/2016 , work completed 01/04/2016
First Class excellent service
Customer Service
Quality
Value
Ollie discussed & explained all options. His quote was prompt & precise so I had confidence he would do a good job. I did not consult another company - there was no need. Ollie & Andy take pride in their work & this clearly shows in the end results! Appreciated their attention to details & nice finished touches to matching old style skirting boards for a better finish and to new radiators. Nothing was too much trouble. They worked hard & cleaned up at the end of the day.
Barbara, Norfolk Posted on 21/03/2016 , work completed 21/03/2016
Very competent gas engineer
Customer Service
Quality
Value
Had to replace an ageing combi and this was a rare occasion when I did not proceed via a personal introduction. I decided upon a Worcester boiler and discovered Ollie via the internet. I was impressed with the professionalism of his website but was mainly influenced by the Norfolk Trusted Trader Reviews. He clearly maintains high standards with his workmanship and I noticed that whatever he fixed or installed it was always spot on first time. Very tidy. What I also liked was that his paperwork and his willingness to always help and explain was very business like. This was also augmented by his likeable and friendly personality. I did not become involved with other quotes as he was prepared to go the extra mile to sort us out fairly quickly and if you want the best they might - and I only say might - be just that little bit extra. At the end of the day you get what you pay for. I will have no hesitation in recommending him in the future.
vostwo Posted on 05/12/2015 , work completed 05/12/2015