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Endorsed by Which? Trusted Traders

Nu-Look Conservatory Roof Solutions LTD

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4.8

24 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday 10:00–16:00
  • Sunday 11:00–15:00

About

Nu-Look Conservatory Roof Solutions have been replacing customers old polycarbonate roofs with light weight slate or tiled effect roofs since 2013.

If your conservatory is too cold in the winter, too warm in the summer and too noisy when it rains then we can help you solve these problems by replacing your old conservatory polycarbonate roof with a more thermally efficient in fact our replacement conservatory roofs achieve an incredible u-value of 0.18 which is below building regulation requirements.

Our skilled tradesman build you a bespoke timber framed roof, and add two separate layers of insulation, the light weight slate or tiled effect roof is available in a range of colours to match your existing house roof. The inside of your new roof is fitted with insulated plasterboard giving you 3 layers of insulation, the internal plasterboard is then skimmed to a beautiful finish, before finally we will fit your internal lighting.

You will then have a beautiful room that you can now use all year round.

What we do

  • Conservatories

    • Conservatory maintenance
    • Hardwood conservatories and orangeries
    • Conservatory glass heat reduction film
  • More Services

    • glass conservatory roof
    • tiled conservatory roof

Customer reviews

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4.8
24 reviews
Customer Service
4.7
Quality
4.8
Value
4.8
Sort by
Poor communication and flippant treatment of customers
I would not recommend Nu-Look because of the appalling service after deposit paid and poor communication. The only good service was the sales; after that, everything was downhill. Based on a quick survey eight weeks after the deposit was paid, Nu-Look decided the wall was not strong enough and would not fix the roof. They gave the option of the refund of the deposit paid We got three other quotes and two surveys, all quotes significantly cheaper, and both surveys found no issue with the wall. We did not receive our deposit back and decided they now have to keep it. My main grievance is the poor communication, different information depending on who you speak to. Nu-Look confirmed the refund in an email, and weeks on deciding the option of a refund was an error, and we are not due one.
Ade in Central Bedfordshire Posted on 21/06/2021 (Reviewer did not use service)
New Conservatory Roof
Customer Service
Quality
Value
The initial Sales contact was excellent. The construction of the new roof was done with great care and consideration of our concerns. The transformation of our conservatory into a habitable room is amazing. Nu-Look liaise with their tradesmen regularly on progress but not with 'us the customer'; this leaves one feeling exposed and ignored. As the customer therefore one is left with talking to a succession of contractors who, whilst working mainly, but not exclusively for Nu-Look, are motivated mainly by the job in hand; one does not experience 'Nu-Look' through them. Anyone who has tried to engage tradespeople will know how difficult it is to find good, reliable people; so the fact that Nu-Look provided a succession of good tradespeople is a great benefit. We are very happy with the work completed; we hope that the short term benefits last.
Customer in Central Bedfordshire Posted on 09/06/2021 , work completed 04/06/2021
A 1st Class Job!
Customer Service
Quality
Value
Our conservatory roof, which had been up 15 or 16 years, had started to leak and was looking tired. Even though the conservatory is north facing we still suffered the usual polycarbonate roof problems ie very hot in the summer and unusably cold (even with a radiator) in the winter. We considered various options, such as glass, aluminium covered insulated panels etc but finally settled on a traditionally constructed timber framed insulated roof with synthetic tiles from Nu-Look. We agreed the price and start date in late February and work began in May (the earliest they could fit us in!). Everything went exactly according to plan, from the removal of the old roof and construction, insulating, tiling & plastering of the new one to the re-installation of a large ceiling fan. Part of the garden became a building site/workshop whilst the job was going on, but once it was done it was impossible to tell that anyone or anything had been there. Now that the decoration is complete our old conservatory truly does just look like another room in the house. We've already noticed how much cooler the conservatory is during these recent very warm days. We cannot speak highly enough of everyone from Nu-Look who we came into contact with. This was a 1st Class Job, professionally done on time & on budget. We'd have absolutely no hesitation in recommending Nu-Look to friends & family. What more is there to say?
Jamie in Northamptonshire Posted on 03/06/2021 , work completed 14/05/2021
Very happy with result
Customer Service
Quality
Value
We were looking for a replacement conservatory roof as the original glass one was leaking. We had several quotes from various companies, but Nu-Look were by far the cheapest for a solid tiled roof. All members of the team which we had contact with were friendly and professional. Gavyn Lugsden was particularly good. The work was carried out to a very high standard and within the agreed timescale. It was completed to the agreed budget. I would definitely recommend Nu-Look to family and friends.
Nicola S in Northamptonshire Posted on 13/05/2021 , work completed 13/04/2021
Replacement conservatory roof
Customer Service
Quality
Value
I have no hesitation in recommending Nu-look conservatory roof solutions, we were extremely happy with their standard of work from start to finish. The tradesmen involved were first class, roofers, plasterers, and electricians and all very polite the finished job left us with no mess to clear up. Well done Nu-look.
Allan in Northamptonshire Posted on 05/05/2021 , work completed 30/03/2021
New Conservatory Roof
Customer Service
Quality
Value
Very impressed with Eddie's sales pitch. Agreed to go ahead, builders were 5 hours late on the first day. Phoning Nu-Look they weren't sure where the builders were. When they arrived the builders worked constantly and very hard. Issues came when my wife and I noticed the timber structure wasn't flush to each beam, the angle was cut incorrectly. This continued on all 20 beams. Talking to the builders the next day - we were greeted with attitude and explanations that 'it wouldn't make the roof stronger and this is how they do all roofs!' They didn't like our critiscism and work wasn't allowed to continue until the building inspector had assessed the structure. 20 beams had gaps some so large a finger could fit in between / excessive numbers of screws were visible to try and hold the beam to the wood structure. The building inspectors report confirmed our suspicions that our roof wasn't structurally sound and all 20 beams would need to be doubled up therefore our roof is 20 beams of wood heavier with less insulation as a result. The company didn't deal with our complaint in a professional manner. We weren't asking for money off just an apology. Instead we got hassled to sign the satisfaction note. The director of Nu-look emailed various reasons why we should sign as he had more pressing family issues to deal with. Because of these reasons we would not use or recommend Nu -look due to the building quality and how they dealt with the mistake. I can provide photos.
Customer in Cambridgeshire Posted on 14/02/2020 , work completed 19/08/2019
The trader replied (on 14/04/2020)
We're sorry to hear you did not have a great experience. Thank you for letting us know, even though it has been over 5 months since we completed your installation. I do recall your particular installation as we had an unfortunate dispute over £96.00 that you owed. It was my understanding that we had come to an agreement on this and that you no longer intended to leave an adverse review as we had gone above and beyond, including giving a considerable discount, as your original quote was over a year old before you decided to go ahead with the work. Every fitting gang has to write me a report of each job as a requirement. Gareth doubled up on every spar, which was not required as explained by the Building Inspector, but done so to ensure you were satisfied. Gareth certainly went out of his way to make sure you were all happy with the job and is most surprised at the tone of your review, as you stopped to shake his hand before he left to thank him for the extra work he had done that you were not charged for. I can only apologise if you are now not happy with the installation of your new roof & am at a loss to know why this is, a number of months after the completion of the works. Please get in touch if there is anything more we can do.
Minimal disruption
Customer Service
Quality
Value
We were really impressed with the fitters who did the roof, they worked really hard and a good job. They were tidy throughout and covered up whilst working. They kept any disruption to a minimum which was helpful.
Customer in Northamptonshire Posted on 07/10/2019 , work completed 01/09/2019
Replacement of conservatory roof
Customer Service
Quality
Value
I know there are some dodgy firms doing this work so I did some research. I'm pleased I selected Nu-Look. They did a good job. The work was completed in a timely manner and to a high standard. The workmen seemed professional and competent. I have been late in posting this review because I have been waiting for the Building Control Certificate and Guarantee which I have only just received.
Customer in Northamptonshire Posted on 08/02/2019 , work completed 06/09/2018
Clean efficient and timely
Customer Service
Quality
Value
Nu look replaced the polycarbonate roof on our conservatory. A tiled roof was fitted. The work was done very efficiently with the different trades working one after the other in a very timely fashion. All was left very tidy after the work was completed. Would recommend this company.
Customer in Northamptonshire Posted on 09/01/2019 , work completed 12/10/2018
Couldn't be happier
Customer Service
Quality
Value
Following the shattering of a glass panel in my conservatory roof I contacted several companies with a view to replacing the glass with a 'proper' roof. Nu-Look were recommended to me by a friend and someone came out to measure up and give me a quote quite quickly. I was happy with the quote and the construction detail. After confirming my order, a surveyor came out and measured more precisely and I was given a date for starting the work. I was contacted again shortly before the start of work to confirm who would be coming and at what time. The two men arrived on schedule and went through the procedure. They worked quickly and efficiently and I was impressed with the level of workmanship. They took everything away at the end of each day so I did not have to have a skip sitting around. The work was completed in 2 days and everything left tidy. Then the electrician was scheduled to do a first fit for the LED lights before the plasterer came in the following week. He too arrived on schedule and worked hard to ensure a superb finish. This was followed by the electrician in a couple of days to fit the LED lights. The work has transformed my conservatory into what is more a 'proper room' now. The temperature is more constant without the highs and lows I was used to. I love it! A remarkable job and I couldn't be happier.
maggie kitson Posted on 14/10/2018 , work completed 14/10/2018