Octopus Energy Services Limited

Octopus engineer installed a EV unit in our home. Octopus emailed us to update when we were getting the equipment. Engineer phoned to ask questions and see pictures of electrical meter in house the day before. Gave us a time of arrival. Engineer was very careful, checking all work, also all work was very tidy. Also helped us install app and how it worked. Made sure we knew how to use the equipment fitted before he left. Very happy with this install.

Really good experience. Electrician who was working for octopus was really professional and helpful. 5 gold stars for Arj.

Thought it would be a difficult install but the technician said 'no problem'. It was complicated but he worked through it and produced an excellent job. The wiring and installation was difficult but the end result was very good. He did a test charge of the car and briefly explained what I had to do and to contact Octopus next day when the charger had done the system install. The user manual left a lot to be desired as I couldn't connect to the system next day and there was a problem with setting up our account. Annoying but not catastrophic. All in all not a bad experience.

Octopus Energy customer service was exemplary! Very courteous quick and very well explained by Ben the installer who turned up on time, all the way from Scunthorpe. He is a credit to your company and his expertise in his field was apparent. Good Luck Ben! If you treat all your customers this way, you will go far!! From a happy lady in Sleaford.

The work was carried out around the time of heatwave, but the electrician was efficient and did a neat job. Whilst the roofer worked very quickly when he arrived.

Great service and communication from installer. Highly professional and suberbly competent. Work completed to a very high standard and left no mess - brilliant job.

The Electrician, Brian was exceptional in the way he fitted our charger. He made sure it was exactly where we wanted it and took time and care in completing a really professional job.

Good pre-installation communication, efficient and on-time installation. Process clearly explained and all questions answered carefully.

EV Charger fitted at my home. Order process clear and precise, and installation date and progress excellent. Installation went very smoothly and engineer set up control system on my app before leaving. Now able to take full advantage of off peak car charging.

Great quality service and excellent communication. The charger was fitted by a very experienced engineer and guided me through setting up the app and car charging settings.

I've just had my EV home charger installed by Octopus Energy, and the entire experience from start to finish was completely seamless. From booking the installation to the final demonstration. A massive thanks to their installer, Gordon, who carried out the work at my property today. Gordon was absolute class from the moment he arrived. He was extremely professional, courteous, and polite, Before getting started, he walked me through the planned cable routing and installation layout, ensuring I was completely happy with where everything was going and how the finished setup would look. The quality of Gordon’s workmanship is 2nd to none . He took real pride in what he was doing, and it clearly shows in the final result. The wiring, conduit, and mounting are incredibly neat, tidy, and clean—there are no loose ends or messy finishes anywhere. He treated my home with immense respect throughout the job, leaving the installation area spotless once he was finished. What really stood out was how thorough and clear Gordon was after the physical installation was completed he took the time to guide me through the operation of the charger step-by-step. His instructions and explanations were crystal clear, making sure I was fully confident in how to plug in, manage my charging and how to use the app before he fished up and left .I would 100% recommend octopus energy to anyone thinking of having a home charger installed ,it was a stress free experience thanks Gordon and octopus

Tidy work by Eddie the installer. Charger in place and ready to go. Eddie was pleasant and helpful in explaining the downloaded Ohme app and filling out the questions

Octopus is our existing and m much appreciated electricity supplier so a natural to quote for EV charger fitting. From the initial enquiry (we're not not a straightforward case) through to the completed installation, my contact and our fitter were responsive, helpful, professional, supportive and effective. More than. happy with the service and more than happy to recommend.

Prompt arrival, excellent response to questioning, clear guidance on how the system operates and skilled fitting.

Excellent system and good quality professional installation. Communication prior to installation could have been better sometimes a frustrating experience.

Day of install started with disagreement on how to access pipe work. Refused to go through ceiling which was partially removed due to ongoing building work and would only access through floorboards. What was agreed between customer and engineer after survey not same as notes after survey which were not sent to customer. Communications: were slow to respond some times. Plumbing done to convenience of plumber leaving ugly pipe work which had to be redone after install. Electrical cabling around outside of house spoiled by earthing cable. Would have looked better if placed inside tubing as per our solar install. Happy with the tank install in cupboard - very neat and well installed. Tidied and cleaned up well when job finished. Overall I’m happy with running of heat pump and app but installation spoiled by poorly finished work. I would recommend with some reservations.

We had an Octopus heat pump installed. From beginning to end it’s been an absolute breeze. We knew all the information we needed to know from the works we needed to complete before the install went ahead to our install date and when works would be completed etc.

Octopus heat pump install went really well from first deposit right through. Surveys were well done, questions answered and I had plenty of time to make the decisions on what I wanted to do. The installation team did a great job and were clearly experienced and cared about their work and their customers. The back office team also were friendly and helpful. No complaints and convinced this was a good decision.

Octopus installed my new EV charger. Ross the installer was knowledgeable helpful and excellent in the whole installation process. Charger installed where I wanted and very neat.

I had an EV charger installation and since I already had solar and batteries it was slightly more complicated. Octopus engineer did a very neat job and simultaneously tidied some previous work so it all fitted nicely and looked more professional. The whole job was very neat, it was tested on charge n everything checked. Site was left very tidy n clean.

Ryan’s professionalism is pure evidence that he is clearly an asset to Octopus and his employers.

The exact day of the install was superb, the two cancelled appointments with less than 24 hours notice beforehand wasn’t from the EV team. However the installer was a clear 10/10. I cannot rate Danny highly enough. A superb job from start to finish. Articulate & thorough & walked me right through the process.

I had to wait a couple of weeks after getting the car for the charger installation but was very happy with the process on the day. Engineer called about an hour in advance, very professional approach, friendly but cracked on, gave clear information about the charger and App. Took just over 2 1/4 hours. Very satisfied.

Prior to the installation, Octopus staff requested photographs and video of the area and possible routes for the charger installation and routes to where the charger socket was to be installed. When the engineer arrived a quick discussion about where the charger was to be installed and the route of the cable. Workmanship first class, cleaning up as he went. No complaints.