Octopus Energy Services Limited

We had a funeral to go to and your back office staff moved the install at short notice. The install guy was fantastic. Worked his socks off so we could get away on time. Brilliant

I had a very good experience with Octopus during the quotation and fitting of my heat pump. They are a nationally recognised company, with an innovative approach to the energy transition, which is why I chose them. The entire experience from the first contact form was straight forward. There were no pushy salesmen. The project manager was accessible and resolved my queries efficiently. The installation team were friendly and professional, and carried out a very neat and tidy install. The handover of the system was efficient and the handover pack will be genuinely useful to most people. The after sales service maintenance plan looks good value and has provided all of the re-assurance I need. Well done Octopus Team.

I have recently transferred from my original provider to Octopus. It was seamless and professional. The fitting of my EV point has been excellent

My Octopus contractor was excellent. He was a clean, tidy and methodical engineer who took time to explain things without patronising me and was very knowledgeable.

Due to the position of my property compared to the position of my car port it was a complicated installation. From start to finish I was kept informed about everything, and although I had to have several visits and a second survey, the process was not stressful at all. The installers were super helpful and any problems encountered were dealt with by solutions and not negativity and that is a rare thing these days. I would not hesitate in recommending Octopus and I am extremely happy with my EV charger and the installation process.

Ordered 16x PV panels and 1x 5kw battery through Octopus in November 2025 and have had no end of problems with their customer service. First issue approx 4 weeks after order when the DNO rejected the original system design and order was sent back to sales to re-quote. This took 2 months - calls were not returned, emails were ignored, etc - all just to get a revised quote to enable my order to proceed. Resorted to commenting that they were ghosting me on one of their Facebook adverts and got an email back the same night from someone in their customer service team. After a few more excuses I got two quotes on the same day and the order moved forward. Install was booked for April 2026, got a call 3:30pm day before install to say that it was going to have to be rescheduled and promised compensation. Equipment had already been delivered and I had to move it to store it and they tried to deliver another set a week later. Install happened on 19th May 2026 and went fine, but was completed by a sub-contractor. Handover paperwork was eventually sent two months after install. Insurance registration has just happened over five months after install and I have excuse after excuse about why the install has not been registered and the export tariff set up so I can get paid for generation. Now almost one full year since ordering and still not complete. Have not received promised compensation. Octopus have backlog of about 30,000 orders. Worst delays I have ever had anywhere!!

Installed a heat pump to replace existing oil boiler. All was exactly as expected. Two radiators were damaged on receipt (in transit) but these were replaced about 2 weeks later. System works as expected and the install team were very friendly, clean, and professional.

I had a heat pump fitted by Octopus Energy on the 12th of October 2026 and the fitting was completed professionally with the minimum of disruption. I was kept informed of the progress whilst the work was being planned. All the work was carried out by Octopus employees and not subcontracted. I would recommend Octopus to anyone thinking of having a heat pump installed.

Pros - Great communication by Jess. Installers were great, very tidy and clean and very limited disruption. Cons - Initial communication could have been a little better with more clear information regarding the cash back option which was available at the time of my installation.

Easy to order online. Follow up info emailed quickly and is easy to understand. The octopus team kept in touch and the installer of the charger was careful and dida neat efficient job

The pre-installation survey was all done remotely. It was easy to book a date for the installation and Octopus sent regular reminders outlining what to expect and how to prepare for the installation. The installer turned up on time and was super polite and helpful. He did a very neat job and explained fully how to use the equipment before he left.

Once again Octopus say what they are going to do and do what they said they would do. And they do it with a smile. If only all companies were that good.

Super impressed with Octopus throughout. From a thorough survey (5 hours) to an impressive week of installation, where the team showed absolute professionalism throughout, we have been extremely impressed with the culture and competence of the company and its employees. Everyone seemed to really care about the quality of their work. Compared with a recent experience with another large installer for battery and solar, Octopus showed what can be achieved through a great company culture. Thanks particularly to Tom, the installation team (Gaz, Niall, and Mike), and Jake for sorting out some post-installation teething trouble. Exemplary customer service and a real commitment from all to delivering a quality installation. Thank you.

Instalation took approximately 3 1/2 days, engineers were professional, very tidy and kept disruption to a minimum. All in all an easy experience. Additionally system working all good and very quiet, not sure what all the fuss over noise is as upto now it's less noise than o conventional gas boiler. Only been 2 weeks but house is warm 24 / 7 will monitor costs over coming months but so far all good.

Very professional team of installers. Sarah Trieu at the Octopus office was very helpful and delt with all my questions and requests to my complete satisfaction.

We had a EV charger fitted, ordering was very easy, with quick configuration, installer did a very neat job, was informative and helpful, there was a problem getting a strong WIFI connection to complete testing/setup, but he persevered until completed, great job thank you.

EV charger fitted without problem. The engineer communicated clearly and knowledgeably. Competitive pricing

Great work carried out on time, communication was excellent we were informed every step of the way . Installation was quick with no problems

Octopus managed the whole operation really well. I purchased battery and panels from them and they coordinated all the necessary professionals to do the fitting. All the tradespeople were first rate and most competent. The arranged dates and times were all adhered to and the work was completed to a high standard, on time and successfully. Highly recommended.

From the initial survey to installation and beyond Octopus employees have been professional, very efficient, friendly and helpful. There has been very good communication throughout the process. The installation was carried out as planned and took three and a half days which was in line with the schedule. The house was left in good order and the installation team were hard working and friendly. Unfortunately, a day after installation a problem occurred on the Friday. Customer care staff were very helpful staying well beyond working hours to arrange for an emergency engineer to visit (within 24 hours). In the event he came that evening, a couple of hours following our call and worked very thoroughly and late into the evening to ensure we had mains water over the weekend. He also identified a further issue which was addressed on the Monday by another engineer who rectified the problem ensuring that the system was working as it should. We are now enjoying the ambient heat and lovely hot water from our heat pump. Throughout the process Octopus staff have done a great job and in spite of a mistake during installation our experience has been very positive and we would definitely have no problem in recommending Octopus.

Octopus energy was with me throughout my EV charger istallaion journey. At he start with the surving, dealing with Northern Powergrid and the final installaion that was carried out professionally.

The work was carried out by a courteous polite and friendly installer. Our property is a listed building which comes with its own set own set of problems but our installer was able to place our charger in an unobtrusive and discreet position. No complaints at all from us. He arrived on time, completed the work within the expected timeframe. His workmanship was professional and tidy.

The work was carried out to the agreed schedule and budget. Engineers very respectful and carried out the work efficiently,

The installer, Terry has great knowledge and did a fantastic job. He explained the functions and operation of the charger very clearly. He even recorded a step-by-step guide on how to operate it and sent it to me, which is extremely useful. I would give a score of 10/10 and will definitely recommend Octopus EV chargers to my friends and family. Thank you, Regards Nava

Professional, courteous and respectful throughout the installation. The installers were brilliant and efficient. One drawback would be the administration team, trying to get a callback was a problem and in most instances, did not happen. Multiple emails over something that could have been resolved with a phone call