Octopus Energy Services Limited

Technician gave plenty of updates before arrival. Was very polite and knowledgeable of the equipment he was fitting. Very clean and tidy workmanship. Would recommend to anyone thinking of getting an ev charger installed.

I applied for a home charger as soon as I had ordered my car. I replied to the survey emails which followed but then everything went quiet. When I had a date of delivery for my car I rang up Octopus and it seemed my application may have been missed but this was readily rectified by a £50 credit to my account and everything from that point was dealt with as speedily as possible. The gentleman who installed the charger could not have done more for me. He discussed with me where best to site the charger because there were a few options. He was so pleasant and helpful and took his time to explain everything in full. Octopus had sent me instructions on how to connect everything to my phone which I was a bit worried about but he sorted it all out for me and all I had to do was plug in. Despite the little mix up at the beginning I would definitely recommend Octopus …they certainly redeemed themselves.

Fantastic install fast,efficient and tidy,did exactly what was promised with great customer service.

Once the installation started, on the planned date, the team of technicians were efficient, polite, adaptable and friendly. They completed the work to an excellent standard as specified and ahead of schedule.

Kyle arrived on time. We had a good chat about the installation of the charger. The job was performed safely and efficiently. He went through how to operate it and if there were any questions who to contact. He left the worksite clean and tidy. He performed a great job.

Great service, clear explanation from the friendly and very efficient engineer, quality installation, timely and everything happened as promised and expected.

Octopus Energy is a very efficient and customer supportive outfit. From the initial contact and interest of a heatpump to the install and sign-off, everything went well. Understanding how to use the heatpump couldn't be simpler, and the cost savings are amazing for the first month in May, with a 13kw battery and solar, we're running free from the grid most days from April to September, the winter ahead will be the test

A very professional and excellent team that from initial quote to final installation offered advice and answered any questions. The final product of heat pump, new hot water tank and replacement radiators with all electrical works and plumbing carried out to a very high standard. An easy recommend

The installer arrived on time and checked the site and meters. He discussed how the charger was to be sighted then proceeded with the installation. The job was completed and he demonstrated how to use the charger. The whole process was painless.

Great team Kept me updated via e-mails, prompt to respond to questions Great install team of plumbers and electricians Excellent follow-up V happy with the whole process and thank you to everyone involved - Alex, Tom, Archie, Zach, Dan, Simjas!

Arrived at pre-agreed time. Was very efficient in installation and explanation of use, all despite the rain!

I don’t normally do this, however as the service from Octopus Energy is outstanding- I felt obliged to write something positive. From the time I switch over to Octopus, the site survey for the EV charger and today the installation - everyone has been helpful, polite, professional and a pleasure to deal with. This is such a rare thing ‘customer service’ these days, I want to tell everyone just how good these guys are

We had an excellent service from Octopus overall. My only negative and im being harsh really as it wasnt overly an issue for us but it could be for others, was that there was no indication as to when the installation would be likely to take place so we ended up waiting a while for our appointment to be booked in. I had indicated our EV was being delivered on 1st May, not knowing what that data was to be used for initially. Only after I had completed payment was I informed that they were very busy and were prioritising people who already owned an EV. We ended up getting our installation completed on 1st June, so this could have cause an issue had our EV delivery not been delayed. The process otherwise was very straight forward, we ordered a HyperVolt 3 Pro and was installed by Sarah who was very friendly and helpful, explained everything clearly and did a demo for us post installation. Very happy with the service provided and would recommend Octopus for this service in future.

I had a fitter called Wes, what a nice guy very helpful explain everything he was going to do. He did everything he said and left the place clean and tidy, then explain all the instructions on how to use the charger. I now feel comfortable about using the charger. Overall very pleased with all the service I have received from start to finish.

30/1/26 ordered a battery installation and paid the deposit. 6/2/26 received a request to pay an "overdue deposit". 13/2/26 received a further request to pay the "overdue deposit immediately". I replied advising that I had already paid, but received no reply or acknowledgement. 30/3/26 emailed the contact I had been given to ask when the battery would be installed and was told they were no longer dealing with my order and provided another contact. 2/4/26 received a reply from the second contact apologising for the delay and advising that nothing had been progressed on my order since I paid the deposit. They said they would chase this up. 21/4/26, having received no update, I submitted a complaint to the company but received no response. 29/4/26 sent a further email to Greg asking for a reply to my previous email. 30/4/26 received a reply stating that they would contact me within a week. 18/5/26 sent another email advising that I was still awaiting a response. 22/5/26 received a reply stating that they would chase it up. 2/6/26 and I am still waiting. I could not provide a completion date on this form as the installation has not commenced, so I used the order date instead.

This is just a short review. I would like to say the whole process of enquiry to install of our 1st home charger was overall excellent. The only downside was the timescale to get an actual install date, ours was 5 weeks after we purchased our car. On the positive side our installer (Verek), was excellent, he was very professional and had a great work ethic. He was very helpful with all our questions and we were both very happy with the completed installation.

Octopus were efficient, friendly and informative throughout the process. There was quite a wait between order and installation (6wks) and I was on the ‘priority list’ as I had already purchased my car. I was surprised that I was expected to remove floorboards myself before installation, so be prepared if your fuse box is in a slightly inaccessible position. If you can’t do it yourself, you will have to get someone in. The engineer who installed the unit , Byron, contacted me the day before; estimating his arrival time. He was early, very helpful, discussed positioning. Installed it very quickly; tidied and cleaned up after himself and checked the charger was working and gave a demonstration ant told me how to download the app etc . Very happy with my purchase.

The whole process from leasing the car to the installation of the charger was managed with great care and consideration. Highly recommended

Contacted greatly throughout the process and the install was completed in great time with a nice finish. Well done all

Octopus Energy Home Charger Install The agent, I think his name was Brad done an amazing job. He was polite, helpful, and friendly. On meeting him, I explained what I expected and showed him the route I wished the cables to take, and on his look around, he said no problem I had, over the previous weeks, prepared for this install and done my best by moving all the garden furniture, plant holders, etc., and cleared all the areas that I thought the installer would need access to. He then got to work and just got on with it. At all times, he explained what he was doing and kept me up to date. As work progressed, I was thankful that I had chosen Octopus Energy as the installer, who was very knowledgeable about what he was doing, and it's a credit to him. He worked hard and kept all the work neat, and although I didn't watch everything he did, he kept me up to date. I was very impressed with his work; his cable work by attaching it to the lower level was absolutely spot on. Its almost invisible and I cannot fault it. Overall, I can't thank him enough, and I can only hope that management, on behalf of my wife and me, pass on my thanks to him. He did a first-class job. I am 100% happy with the Octopus installer. I would recommend Octopus Energy for any future EV Wall Chargers

The overall experience was good. There were delays and communication was a bit stilted before the job began, amd at times I was not sure when the installation would happen, but when the installation team finally was arrived, they put it together quickly and diligently. They were very friendly, polite and worked happily together in a team. The system was explained well and I am ver happy with the quality of the installation work, the value for money, and how it is working.

My experience was first class and thats all thanks to the guys who installed our metre. Jim (apologies if thats the wrong name) went above and beyond to get the work done, he could have easily walked away as the job was a lot bigger than what was listed and a survey hadn’t been done. We live in an old house and it presented a challenge at every step, Jim was persistent and determined to get the job done though. He was friendly, hard working and super communicative throughout the entire process. He also required a colleague to help him out (Dale) who put a lot of hard graft into going under the floorboards to make sure the connection got sorted. Honestly the guys put in a solid days work and the outcome was beyond what I expected. Could not have been happier with the service provided and very lucky I got these two guys put on the job. Will definitely be staying with Octopus for a long time if this is any indication of the high lever service to expect!

Fitted on time in heatwave and looks great. Fitter polite and helpful. Follow up glitches being sorted promptly.

Really great service beginning to end, no complaints and 100% satisfaction. The installation was all really efficient and the installers were knowledgeable and helpful

I chose Octopus Energy because they had the EV charger that I had seen had excellent reviews. They had the best price with longer cable options and extended warranty option. I had quotes from two other companies and their prices for basic was really high. With Octopus the ordering is straight forward and I had was sent a online survey request . It was simple but I was unsure it was adequate, but a quick phone call to discuss what's included in the installation put my mind at rest. They supply a garage consumer box with a isolator and trips as well as SPD. The turnaround was incredibly fast, after survey I had an appointment and the charger was installed and working within days of ordering. The engineer Pedro was a true credit to Octopus—highly professional, thorough with safety checks, and meticulous with his workmanship. I highly appreciated that he took the time to discuss and always checked that I was happy with were everything was going including the cable route. He had the patience to give me time to chose a final charger position and time to wrap cable round to see best position for holster. I could see he took pride in his work everything was checked with levels before fixing , spacing of clips exact and cable straight. The installation was completed in a quality way. Glad I chose Octopus as they use there own electricians and know I have the support from a large company if I have a issue.