Octopus Energy Services Limited

Started my journey in September 2025 when I paid my deposit after just moving in to my new home. Sales team were of course very helpful but then there was almost no communication, phone calls to several different personal representatives were rarely returned although promises of fast response were made! Eventually we had an installation date then the scaffolding didn’t arrive on time and several calls were not returned until 2 days after by which time the scaffolding had arrived. Installation teams were very helpful and worked very hard, coming early and working late! I can’t fault the product, it works very well and the price of oil which was our original heating makes it all the more worthwhile!

The original Hypervolt charger was delivered and installed 18/08/25 which worked for a few months then stopped working in mid November. I notified Octopus who send an engineer to repair it, which was unfortunately unsuccessful and he didn’t have a spare charger with him. Consequently I waited a couple of weeks for a new charger to be installed. Due to the wait Octopus credited my Electroverse card as compensation. When the new charger was installed it has continued to work to this day.

Once I contacted Octopus about my solar panels, battery and ev charger I knew I was in the best hands for green energy advice. They have outstanding throughout the whole process. Dedicated project managers who made everything run to plan with no unpleasant surprises. In fact everyone concerned with my installation was available with helpful and practical advice. I wouldn't hesitate to recommend Octopus to anyone as both installers and green energy providers.

I went with octopus because as an energy provider I found their apps easy to understand and the customer service top notch. The choice of charging connector was simple and the pricing competitive and knowing that my energy provider who isn’t going anywhere is also the installer gives me peace of mind not for today but for years in the future

We had decided to get an EV to replace an ageing Toyota Hybrid but needed to get the charger first so we were ready for it. Our energy supplier, Octopus Energy, offered a couple of options for what we thought was a good price after reviewing what was available online. The engineer arrived at the appointed time and did the work very professionally, with only a very small time when power to the house was turned off. We chose the OHME Home Pro and have been very happy both with the charger and the overnight 6 hours of very low priced electricity from the Intelligent Octopus Go tariff we have opted for. A year on and we decided we could be even more green and change our ageing gas boiler for an air source heat pump. Octopus could not have done more to help us on the road. We had three engineers for four days to install everything and, even in January, were not too cold while the heating was off. The engineers were superb and now, 4 months on, we are contemplating getting rid of gas altogether (we still have a gas range cooker and a gas fire) and getting Octopus to take out our gas meter to be even more green. Octopus really have great customer service and can't be faulted on anything you ask them for. This review may sound OTT but that's our experience of them.

The engineer was excellent and nothing was a drama. Everything was completed to a very high standard. The earthing rod was completely hidden. Everything was set up and explained to me by the engineer. I was a bit of an EV sceptic, but my hybrid is brilliant and with home charging is saving me a fortune in fuel. It turned out to be a good time to make the move. As a result of this I now have batteries installed by Octopus and this has dramatically changed our energy usage.

Engineer arrived on time, smart and polite. Checked building over and tested a few things prior to starting installation. I wanted the charger installed in a very specific way to hide all cables. He could easily of said no, but went above and beyond to ensure it was installed just as I requested. Very neat job. Walked me through how to use it and tested a car charge. Very happy!

Octopus installed EV charger, advising that they would arrive 08.30-09.00 and take 3-4 hours. They asked us to install Octopus app ahead of their arrival. Installation of app requires login which we didn't have as our energy is from different supplier. Rang the nominated Tech Support person who didn't answer call or respond to voice message. After 07.30 on day of installation received message saying that engineer had to complete previous day's work and would arrive around 11.00 - no apology or asking if that's ok. Why didn't he message previous day? Had to cancel own arrangements for that afternoon. At 11.00 another message saying ETA 11.45. Engineer had to contact colleague as he didn't know how to resolve app issue. Took nearly 4 hours to install charger. Set charger to install firmware, which Octopus say "takes 15 minutes, so make yourself a cup of tea". Engineer left site to pick up equipment for following week's job, saying it's 10 minutes down the road. Arrived back 55 minute later, to find firmware still not updated. Didn't know how to resolve this so eventually left saying "hopefully it will be okay by tomorrow" Have made follow up calls to Tech Support, none of which have been answered and voice messages not responded to.

Octopus spent a week installing a 8.5kw Daikin Air Source Heat Pump, The work included removing the gas boiler and pipe work, decommissioning the gas meter, upgrading 90% of our radiators, upgrading our hot water cylinder (2x the original capacity), removing two cold water tanks from the loft space and converting our hot water supply to mains pressure. All this took just a week. All as per survey, all on-time and to cost. Installation notes. The Daikin heat pump sits to the northwest facing side of our house with plenty of breathing space. The feed and return pipework, plus the mains supply to the heat pump is routed via our loft space, where it replaces the original feed and return from the original gas boiler. One important note is that we have 15mm pipework upstairs and microbore pipework downstairs. ALL works well. Thank you Octopus.