Octopus Energy Services Limited

Purchased a tesla battery. Information from the tec team was good. Price was very competitive. Installation was very good. Octopus also installed a heat pump in May and part way through a solar panel system, all using Octopus. I would use Octopus again and definitely recommend the company. The only negative is relating to the timescales, due to popularity of the products as well as being a bit remote.

Clear and concise communication and professional service all around. Cost was free due to an EV scheme

Recently had solar panels and Tesla battery installed by Octopus Energy. The installation staff were excellent in attitude and the way the installation was completed.

Octopus Energy recently fitted a new heat pump to my property. From start to finish I have been super impressed with the company. Very well organised, efficient and very professional throughout. The quality of work was first class, and every detail of the project has been considered. The total cost of installation came in at a very reasonable price given the additional support from the Government BUS grant, it was a no brainer as the cost of gas is escalating. I would recommend this company to anyone who was considering a heat pump

Technician arrived on time and explained everything he would be doing. Work carried out to a very high standard. Showed me how to use the charger

Octopus energy supplied and fitter a Hypervolt pro EV charger at my home, the customer service as always was excellent every question answered and the process explained. Even though there was a delay in the installation date the customer service agent kept me informed. The installer on the day was top class, full explanation kept disruption to a minimum and was extremely neat and tidy with his work. Highly recommend you use Octopus for your EV charger installation.

The fitting of a charger through Octopus was smooth from the outset Particularly outstanding was our fitter Mark who got in touch before coming to ensure that he could do the fitting easily His manner and workmanship were exemplary

The installation was quick and professional and the installer explained every step and also ensured I was comfortable using the tech after installation. Thoroughly satisfied.

Octopus installed our charger in less than the 4 hours expected, and it all worked perfectly. The installer was knowledgeable, helpful, and obviously very experienced by the way everything was completed smoothly and to our satisfaction in our rather cramped boiler / electrics room.

From the moment I switched to Octupus every person has been helpful and responded quickly. No long waits. Other companies could learn customer service from Octupus. The engineer who installed the charger notified me the night before his arrival time. He arrived on time, was polite and cleaned up after.

A great product with good advice from the Octopus team. The installer was excellent, on time, efficient and dealt with a minor troubleshooting issue with speed and confidence.

Every step of the process was clearly communicated by a great team. The installation took place exactly when and how they said it would and Tom, the installation engineer, was so helpful and clear throughout the process. Great job!

Comms on installation were great and installer arrived bang on time with reminders before hand. Installed in a crack and left no mess. Gave some great advice and talked me through app set up. Even gave me advice on other sustainable tech and billing. As with my main Octopus services, services the CX is stunning. I get we all want a great deal and the lowest prices but I tend to prioritise experience over price and to that end, Octopus are winning. They are so far ahead of the competition I do not see a world where anyone catches them!

Octopus were competetive (I obtained two quotes) and installed on the scheduled day. The electricians were neat and tidy and did a great job. The Octopus rep was also very helpful. The battery has worked well in the 2 weeks since installation and almost eliminated my peak rate charges.

Had an Octopus EV chargers installed yesterday installed. Process was easy from start to finish. Well coordinated via Octopus. The installer, Jamil, was brilliant.

From start to finish it was a pleasure. We were kept informed of the process from day one to receiving a call a few days before install from our lovely engineer just checking details & confirming time of installation. Install went smoothly & Steve our engineer was very professional who took the time to go through the procees/app, even saying if we had any problems we could call. We were very lucky that it only took around 15days from purchase of our Ohme to install, so would recommend using Octopus 🐙 anytime.

Engineer was early and was very polite, came and explained everything which was amazing. Installation was a huge success. Thank you

Installation quick, clean and professional. Installer (Ross) was helpful and gave excellent advice for the Installation. Highly recommended; thoroughly checked throughout; very neat work

The initial briefing advised a 5 week turnaround, but after 3 weeks we were told that, if we answered some more questions and they did some stuff, we could expect installation in 4-6 weeks. We contacted O to point out how unhelpful that was. The tech supervisor took this on board and got us an install date within the original 5 weeks we had expected. The installation was very smooth. Andrew was friendly, tidy, informative and considerate. He did a really neat job with the wiring and was a pleasure

Scott B, our Octopus Energy car charger installer was so professional , his work was outstanding and so neatly installed, very friendly and informative, a real credit to Octopus Energy. It’s very hard these days to get decent trades person who takes pride in what they do - Thank you so much Scott - you really do deserve recognition for your neat, professional work and friendly , informative manner five star review from us

The team, who installed our heat pump, were incredible! They really bent over backwards during installation week and were friendly, helpful and a joy to have around, even making a fuss of our dogs! The installation was finished on time and on budget. We are thrilled with our new system and wouldn’t hesitate to recommend them to someone else. A big shout out to Ahmed and the team who installed our system.

From my first contact with the Octopus Energy compliance team, my assigned agent and the installer gave clear, plain-English advice, and they answered all my questions perfectly. Big thanks to the Octopus installer, who did a clean and neat job.

We recently had solar panels and a Tesla Powerwall battery installed, and I honestly couldn’t be happier with the service we’ve received. The whole process has been incredibly smooth, and everyone we’ve dealt with has been friendly, professional, knowledgeable and extremely helpful. The engineers who came to carry out the installation were fantastic. They were polite, respectful and clearly took pride in their work. They kept us informed throughout, answered all of our questions and were happy to explain how everything worked. Even after the installation, whenever I’ve had questions or needed a bit of reassurance, the team have been incredibly helpful. It’s not often you can say that every single person you’ve dealt with has provided such a consistently excellent level of service. I just wish I’d taken down all of the engineers’ names so they could each get the recognition they deserve! From the initial contact through to installation and aftercare, Octopus have been brilliant. We’re absolutely delighted with our new solar system and would have no hesitation in recommending Octopus to anyone considering solar panels and battery storage. A huge thank you to the whole team — you’re a real credit to the company!

My new Heat Pump was recently installed by Melvyn and his team. I needed all new radiators and pipework, which they installed carefully and thoughtfully. A lot of communication each day explaining what would be happening and when. The new heating has been installed with minimal disruption and carefully laid out to be as unobtrusive as possible. Very pleased with the installation and the system.

Survey polite but not extensive enough. Did not check the size of the pipes under the floorboards but made an assumption and did not check the evacuation route for the hot water cylinder. Install team was excellent, solving problems in the neatest and most pragmatic ways. Seems to be good value - 10 radiators and a large Grant heat pump installed.