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Octopus Energy Services Limited
Opening Hours
Today - 09:00–17:00
- Monday 09:00–17:00
- Tuesday 09:00–17:00
- Wednesday 09:00–17:00
- Thursday 09:00–17:00
- Friday 09:00–16:00
- Saturday - Closed
- Sunday - Closed
About
At Octopus Energy, we make it easy for homeowners to upgrade to cleaner, smarter, energy-efficient homes. You don’t have to be an Octopus Energy customer to use our services.
Whether it’s fitting a Cosy heat pump, installing solar panels and battery storage, or setting up an EV charger, our experienced team handles the entire process from design to installation. We take time to understand each home’s needs and make sure every system is fitted safely and neatly.
Customers can track and manage their energy through the Octopus app and access our range of money-saving smart tariffs. Aftercare is included for all products, with support available 7 days a week to ensure peace of mind before, during, and after installation.
Contact us:
Heat Pump: heat@octopus.energy
Solar and battery: solar@octopus.energy
EVC: charging@octopus.energy
What we do
Renewable energy
- Heat pumps
- Solar panels
Electric Vehicles
- Electric Vehicle Charging Points
My work
Customer reviews
Why you can trust these reviews
All reviews are verified as being genuine and a true customer of this trader.
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4.9
249 reviews
Recommended
Recommended
by 98% of customers
Sort by
Excellent service
Customer Service
Quality
Value
Octopus installed my new EV charger. Ross the installer was knowledgeable helpful and excellent in the whole installation process. Charger installed where I wanted and very neat.
Customer in Bournemouth, Christchurch and Poole
, work completed
Recommended
Professional, neat and polite
Customer Service
Quality
Value
I had an EV charger installation and since I already had solar and batteries it was slightly more complicated. Octopus engineer did a very neat job and simultaneously tidied some previous work so it all fitted nicely and looked more professional. The whole job was very neat, it was tested on charge n everything checked. Site was left very tidy n clean.
Customer in Lancashire
, work completed
Recommended
Great work
Customer Service
Quality
Value
Ryan’s professionalism is pure evidence that he is clearly an asset to Octopus and his employers.
Customer in Lancashire
, work completed
Recommended
Installation
Customer Service
Quality
Value
The exact day of the install was superb, the two cancelled appointments with less than 24 hours notice beforehand wasn’t from the EV team. However the installer was a clear 10/10. I cannot rate Danny highly enough. A superb job from start to finish. Articulate & thorough & walked me right through the process.
Customer in Leicestershire
, work completed
Recommended
Great professional installation.
Customer Service
Quality
Value
I had to wait a couple of weeks after getting the car for the charger installation but was very happy with the process on the day. Engineer called about an hour in advance, very professional approach, friendly but cracked on, gave clear information about the charger and App. Took just over 2 1/4 hours. Very satisfied.
Customer in Cardiff
, work completed
Recommended
Quality Installation
Customer Service
Quality
Value
Prior to the installation, Octopus staff requested photographs and video of the area and possible routes for the charger installation and routes to where the charger socket was to be installed. When the engineer arrived a quick discussion about where the charger was to be installed and the route of the cable. Workmanship first class, cleaning up as he went. No complaints.
Customer in Essex
, work completed
Recommended
Tesla battery installation
Customer Service
Quality
Value
Purchased a tesla battery. Information from the tec team was good. Price was very competitive. Installation was very good. Octopus also installed a heat pump in May and part way through a solar panel system, all using Octopus. I would use Octopus again and definitely recommend the company. The only negative is relating to the timescales, due to popularity of the products as well as being a bit remote.
Customer in Cumberland
, work completed
Recommended
EV Charger Fitting
Customer Service
Quality
Value
Clear and concise communication and professional service all around. Cost was free due to an EV scheme
Customer in Dorset
, work completed
Recommended
Solar & Battery Installation
Customer Service
Quality
Value
Recently had solar panels and Tesla battery installed by Octopus Energy. The installation staff were excellent in attitude and the way the installation was completed.
Customer in West Sussex
, work completed
Recommended
Super happy with my new heat pump
Octopus Energy recently fitted a new heat pump to my property. From start to finish I have been super impressed with the company. Very well organised, efficient and very professional throughout. The quality of work was first class, and every detail of the project has been considered. The total cost of installation came in at a very reasonable price given the additional support from the Government BUS grant, it was a no brainer as the cost of gas is escalating. I would recommend this company to anyone who was considering a heat pump
Customer in South Yorkshire
(Reviewer did not use service)
Recommended
Great work
Customer Service
Quality
Value
Technician arrived on time and explained everything he would be doing. Work carried out to a very high standard. Showed me how to use the charger
Customer in Greater Manchester
, work completed
Recommended
Octopus Energy EV charger
Customer Service
Quality
Value
Octopus energy supplied and fitter a Hypervolt pro EV charger at my home, the customer service as always was excellent every question answered and the process explained. Even though there was a delay in the installation date the customer service agent kept me informed. The installer on the day was top class, full explanation kept disruption to a minimum and was extremely neat and tidy with his work. Highly recommend you use Octopus for your EV charger installation.
Customer in Hertfordshire
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
The fitting of a charger through Octopus was smooth from the outset Particularly outstanding was our fitter Mark who got in touch before coming to ensure that he could do the fitting easily His manner and workmanship were exemplary
Customer in Merseyside
, work completed
Recommended
Excellent service
Customer Service
Quality
Value
The installation was quick and professional and the installer explained every step and also ensured I was comfortable using the tech after installation. Thoroughly satisfied.
Customer in North Northamptonshire
, work completed
Recommended
Professional and helpful - our usual experience of Octopus
Customer Service
Quality
Value
Octopus installed our charger in less than the 4 hours expected, and it all worked perfectly. The installer was knowledgeable, helpful, and obviously very experienced by the way everything was completed smoothly and to our satisfaction in our rather cramped boiler / electrics room.
Customer in Dorset
, work completed
Recommended
Perfect from start to Finish
Customer Service
Quality
Value
From the moment I switched to Octupus every person has been helpful and responded quickly. No long waits. Other companies could learn customer service from Octupus. The engineer who installed the charger notified me the night before his arrival time. He arrived on time, was polite and cleaned up after.
Customer in Nottinghamshire
, work completed
Recommended
Good advice, installed to top standard
Customer Service
Quality
Value
A great product with good advice from the Octopus team. The installer was excellent, on time, efficient and dealt with a minor troubleshooting issue with speed and confidence.
Customer in Hampshire
, work completed
Recommended
Octopus EV Charger installation
Customer Service
Quality
Value
Every step of the process was clearly communicated by a great team. The installation took place exactly when and how they said it would and Tom, the installation engineer, was so helpful and clear throughout the process. Great job!
Customer in Lancashire
, work completed
Recommended
Seamless? You bet it was! Wow!
Customer Service
Quality
Value
Comms on installation were great and installer arrived bang on time with reminders before hand. Installed in a crack and left no mess. Gave some great advice and talked me through app set up. Even gave me advice on other sustainable tech and billing. As with my main Octopus services, services the CX is stunning. I get we all want a great deal and the lowest prices but I tend to prioritise experience over price and to that end, Octopus are winning. They are so far ahead of the competition I do not see a world where anyone catches them!
Customer in Blackburn with Darwen
, work completed
Recommended
supplied & installed 10kWh battery
Customer Service
Quality
Value
Octopus were competetive (I obtained two quotes) and installed on the scheduled day. The electricians were neat and tidy and did a great job. The Octopus rep was also very helpful. The battery has worked well in the 2 weeks since installation and almost eliminated my peak rate charges.
Customer in Brighton and Hove
, work completed
Recommended
EV Charger
Customer Service
Quality
Value
Had an Octopus EV chargers installed yesterday installed. Process was easy from start to finish. Well coordinated via Octopus. The installer, Jamil, was brilliant.
Customer in North Somerset
, work completed
Recommended
Ohme Charger install
Customer Service
Quality
Value
From start to finish it was a pleasure. We were kept informed of the process from day one to receiving a call a few days before install from our lovely engineer just checking details & confirming time of installation. Install went smoothly & Steve our engineer was very professional who took the time to go through the procees/app, even saying if we had any problems we could call. We were very lucky that it only took around 15days from purchase of our Ohme to install, so would recommend using Octopus 🐙 anytime.
Customer in Telford and Wrekin
, work completed
Recommended
Fantastic job, really quick installation
Engineer was early and was very polite, came and explained everything which was amazing. Installation was a huge success. Thank you
Customer in North Lincolnshire
(Reviewer did not use service)
Recommended
Octopus home charger
Customer Service
Quality
Value
Installation quick, clean and professional. Installer (Ross) was helpful and gave excellent advice for the Installation. Highly recommended; thoroughly checked throughout; very neat work
Customer in Monmouthshire
, work completed
Recommended
Installer was excellent
Customer Service
Quality
Value
The initial briefing advised a 5 week turnaround, but after 3 weeks we were told that, if we answered some more questions and they did some stuff, we could expect installation in 4-6 weeks. We contacted O to point out how unhelpful that was. The tech supervisor took this on board and got us an install date within the original 5 weeks we had expected. The installation was very smooth. Andrew was friendly, tidy, informative and considerate. He did a really neat job with the wiring and was a pleasure
Customer in Lincolnshire
, work completed
Recommended