Octopus Energy Services Limited

The pre-installation information and checks were great, and the actual fitting was brilliant. Kane even helped me clear out the garage when we realised that the cable had to run through there instead of the house (it will look nicer there anyway). Very polite and courteous service from everyone I've dealt with at Octopus, I'd definitely recommend them.

Octopus ev specialist was super nice and polite. He explained everything clearly and helped me set up the device. His work was very neat and tidy. He also answered all my questions.

From start to finish the communication was clear and I knew exactly what was happening when it was happening. Our engineer was amazing. He did an amazing job it’s very neat and tidy couldn’t be happier with the work he did. He was also very polite and happy.

Two parts to the review. Installation and communication before and after the installation team fantastic 10/10. Had s issue with a claimback process for a £750 discount scheme from Tesla that turned out bad. Octupus official complaints process wad very poor and still have not replied to my correspondence. On the other hand the Octopus installation team did get back to me and resolved the issue fantastically. Conclusion great service c let down by poor after sales complaints process not communicating with customer. The instalation arm 10/10 they resolved my issue.

From start to finish 5* service. From the moment of purchase to installation, customer service , knowledge and efficiency was 5*. Makes me proud to already be an Octopus customer and would 100% recommend to others!

Hypervolt Home Pro 3 installed by Octopus. Arrived on time, minimal disruptions, professional electrician, highly recommend!

This review is for fitting our air to water heat pump, including upgrading 9 radiators. The initial survey was very thorough, with detailed explanations where appropriate, to the point where we made our decision to proceed. The installation was seamless, with the equipment arriving shortly after the installation team lead arrived. He and his team, who were friendly and efficient,undertook first class work, with all pipework being copper with soldered connections. They completed on time, leaving our home clean and tidy considering the scale of work. The handover was thorough, including helping us to set up the app necessary to control the system. The waste materials were collected several days later. All in all, we were extremely satisfied with our Octopus installation.

Good experience getting our Octopus tethered charger installed, pre installation communication and follow up was excellent. Matt, was professional and helpful in answering all my queries. The installation looks very good, using good fixings and neatly finished. Many thanks

I was exceptionally pleased with the two technicians who installed our new Octopus Charge EV charger. They were very professional, friendly, and took on board my two suggestions/options for discreetly running the cable across the front of my house - so as to be a neat/clean install where the wires were hidden from view - where possible. The end result was an amazing job - which I was incredibly pleased with! The cable can hardly be seen at the front of the house, and the charger was also able to be located exactly where I had wanted it positioned. Special mention/commendation should go to the two Octopus technicians who did a first class job.

The person installing the EV charging point was incredibly fast, knowledgeable and experienced. He worked very quickly and the whole installation didn’t change much my day.

Wanted to have an EV charger fitted at my property and having done some research found that my existing energy supplier (Octopus) was a good option. This, coupled with the excellent service I have enjoyed since switching to them a couple of years ago, meant that I could anticipate that the job would lead to my approval. I have to say that Octopus exceeded my expectations. The whole process from the choice of charger to the fitting (all done in less than a week) was easy, quick and extremely professional The fitter arrived at the prearranged time, worked very quickly and did an excellent job, even fitting an additional upgrade to my meter, which wasn't part of his remit, but which will save the inconvenience of a second visit. Extremely pleasant and courteous and a very tidy worker. I would also mention that Octopus are first rate on communications, in my experience. I received emails every step of the way for this job but more generally their contacts are helpful and responses fast. I message them and they reply very quickly. No waiting an age on the phone before hanging up in frustration. Would have no hesitation in recommending this supplier for any of their services.

Recently had a car charger installled at my property I knew that my energy supplier, Octopus have a range of services including car chargers The communication between Octopus and I was outstanding. Tom the installer was outstanding both in terms of a job very well done and personality. Great guy, great installation and great company to work with

We recently had octopus energy install a home charger for my new Ev. The installer who is based in Wiltshire called Shane who I cannot fault at all. He did a great job and was tidy, effecient, and very helpful to the point where he offered help after the install with getting the octopus energy app sorted on my phone. Octopus please pass on our appreciation and gratitude to Shane he is a credit to your organisation.

Ben, thank you for your consistency, your communication, and your flexibility. A pleasure to work with you. Kind regards

Luke is a credit to your company. His warm welcome and friendly interaction with my nosy children, who are still playing with their little octopuses was lovely. He then talked me through every step of the installation and my options with placement of the charging point. He was more than happy to help with any request I made in this process. He explained he would need to turn off the power at some point but gave me plenty of notice. Once the installation was complete he talked me through everything I needed to do to connect with the app and was very patient as I wasn’t really understanding it. He explained it very well and I now feel confident using the app. I also want to comment on how tidy he left everything, it was as if he was never there! Living in a new build, and having had multiple interactions with trades personal due to snagging I can confidently say he’s the neatest trades person we’ve had visit the house. All in all it was a 5* experience and I would recommend octopus energy and Luke to any of my friends and family. Thank you for making the process stress free and easy.

I’m well impressed with Octopus and the seamless service I received when having an EV charger installation today. The communication was spot on and the lead in time frame was very good. The engineer was quick and tidy he was informative and knowledgeable. Overall brilliant experience - had to cancel another company as they never got back to me despite multiple emails and phone calls I made to them. Well done Octopus!

About four months ago I decided to replace our ageing 30-year-old boiler with an air source heat pump. To cover the extra electricity usage I also installed solar panels and a battery system. Octopus Energy were fantastic. After a phone consultation and planning, a surveyor visited our property. Once everything was agreed I eagerly awaited the installation date. Surprisingly, both the solar and battery installations were scheduled for the same week, resulting in a busy period both inside and out. However, every delivery and trade arrived punctually. The Octopus installers were incredibly helpful, polite and informative throughout the week. The organisation and installation far exceeded my expectations.

We got a free Ohme EV charger when we bought a car. Communication with Octopus was excellent from the beginning. A lady called Hannah was my main contact who communicated at every stage. I also had a video call with an Engineer, Shane, who was very thorough. The installation of the charger was excellent. Eddy, our installer, worked really hard to make sure the installation was exactly how we wanted it. He has made a difficult route for the cabling look really tidy.

I highly recommend the Octopus energy team for the work they carried out installing a heat pump in our house. Staff had great work ethics The whole process was so thorough - from initial chat, assessment, having asbestos survey, the survey for suitability and reasons for wanting the heat pump The team were not interested in getting our custom only Each team explained the process. The engineers had great work ethics, work focused and did their work from the time they arrived to our house until they left The engineers respected our home and understood I was busy with Teams meetings in my front room while they got on, clearing up each step of the way after them. When the heat pump installation work was completed a company came and collected all the old radiators, boxes and tanks and anything left behind by work carried out What a wonderful team of staff who were skilled,work focused professional and at the same time sharing any concerns and respecting our home Thank you again Octopus team for making this a great experience and keeping the communication open and updating us every step of the way A great experience from start to finish

A number of tasks all came together to provide a smooth install. From initial inquiry through to placing the order, the site survey, and then the actual installation. Scaffolding set up in 1/2 day; all components and engineers arriving by 8:30 on the date specified and completing all tasks by lunchtime on the 2nd day. Explanations for everything I asked about and an installation that is tidy and fully functioning. All waste cleared within 2 days.

This is my first experience of an EV vehicle and the installation of a charger. I decided very early that I would attempt to purchase a charger from my energy supplier and that it would be their own product to reduce those gaps you create between contractors. I am well pleased with the workmanship of the installer . There was a hiccup in the initial installation date but that was because the demand for EVs has exploded. I also have to say that I had an initial issue with the charger as soon as the installer had left. That was down to my ignorance but I was really surprised at the expertise and support I got when I rang the octopus energy team.

I loved the whole experience of EV charger installation for three hours to my complete satisfaction. Highly Recommend to any one Thank you Octopus.

Not much to say beside that the quality of the work undertaken was outstanding and on top of that they were very accommodating and polite!!!!

I couldn't be happier with the installation of my car charger. From start to finish, the whole process was professional, efficient, and completely hassle-free. The site engineer was absolutely brilliant. He arrived on time, explained everything clearly, and carried out the installation to an exceptionally high standard. His knowledge, attention to detail, and willingness to answer all of my questions really stood out. It was obvious he took pride in his work and wanted to make sure everything was perfect before he left. The installation was neat and tidy, and he made sure I understood how to use the charger before completing the job. It's rare to come across such excellent customer service these days, and the engineer was a real credit to the company. I would highly recommend this company to anyone considering an EV charger installation. Fantastic service, excellent workmanship, and a genuinely first-class engineer.

A fast, efficient & effective installation of our EV charger, with clear information on when the installation would take place. The engineer was very informative & left us his 'phone number in case we have any issues. The Octopus app is also very easy to use. This is the way to go, people.