Octopus Energy Services Limited

Octopus were efficient, friendly and informative throughout the process. There was quite a wait between order and installation (6wks) and I was on the ‘priority list’ as I had already purchased my car. I was surprised that I was expected to remove floorboards myself before installation, so be prepared if your fuse box is in a slightly inaccessible position. If you can’t do it yourself, you will have to get someone in. The engineer who installed the unit , Byron, contacted me the day before; estimating his arrival time. He was early, very helpful, discussed positioning. Installed it very quickly; tidied and cleaned up after himself and checked the charger was working and gave a demonstration ant told me how to download the app etc . Very happy with my purchase.

The whole process from leasing the car to the installation of the charger was managed with great care and consideration. Highly recommended

Contacted greatly throughout the process and the install was completed in great time with a nice finish. Well done all

Octopus Energy Home Charger Install The agent, I think his name was Brad done an amazing job. He was polite, helpful, and friendly. On meeting him, I explained what I expected and showed him the route I wished the cables to take, and on his look around, he said no problem I had, over the previous weeks, prepared for this install and done my best by moving all the garden furniture, plant holders, etc., and cleared all the areas that I thought the installer would need access to. He then got to work and just got on with it. At all times, he explained what he was doing and kept me up to date. As work progressed, I was thankful that I had chosen Octopus Energy as the installer, who was very knowledgeable about what he was doing, and it's a credit to him. He worked hard and kept all the work neat, and although I didn't watch everything he did, he kept me up to date. I was very impressed with his work; his cable work by attaching it to the lower level was absolutely spot on. Its almost invisible and I cannot fault it. Overall, I can't thank him enough, and I can only hope that management, on behalf of my wife and me, pass on my thanks to him. He did a first-class job. I am 100% happy with the Octopus installer. I would recommend Octopus Energy for any future EV Wall Chargers

The overall experience was good. There were delays and communication was a bit stilted before the job began, amd at times I was not sure when the installation would happen, but when the installation team finally was arrived, they put it together quickly and diligently. They were very friendly, polite and worked happily together in a team. The system was explained well and I am ver happy with the quality of the installation work, the value for money, and how it is working.

My experience was first class and thats all thanks to the guys who installed our metre. Jim (apologies if thats the wrong name) went above and beyond to get the work done, he could have easily walked away as the job was a lot bigger than what was listed and a survey hadn’t been done. We live in an old house and it presented a challenge at every step, Jim was persistent and determined to get the job done though. He was friendly, hard working and super communicative throughout the entire process. He also required a colleague to help him out (Dale) who put a lot of hard graft into going under the floorboards to make sure the connection got sorted. Honestly the guys put in a solid days work and the outcome was beyond what I expected. Could not have been happier with the service provided and very lucky I got these two guys put on the job. Will definitely be staying with Octopus for a long time if this is any indication of the high lever service to expect!

Fitted on time in heatwave and looks great. Fitter polite and helpful. Follow up glitches being sorted promptly.

Really great service beginning to end, no complaints and 100% satisfaction. The installation was all really efficient and the installers were knowledgeable and helpful

I chose Octopus Energy because they had the EV charger that I had seen had excellent reviews. They had the best price with longer cable options and extended warranty option. I had quotes from two other companies and their prices for basic was really high. With Octopus the ordering is straight forward and I had was sent a online survey request . It was simple but I was unsure it was adequate, but a quick phone call to discuss what's included in the installation put my mind at rest. They supply a garage consumer box with a isolator and trips as well as SPD. The turnaround was incredibly fast, after survey I had an appointment and the charger was installed and working within days of ordering. The engineer Pedro was a true credit to Octopus—highly professional, thorough with safety checks, and meticulous with his workmanship. I highly appreciated that he took the time to discuss and always checked that I was happy with were everything was going including the cable route. He had the patience to give me time to chose a final charger position and time to wrap cable round to see best position for holster. I could see he took pride in his work everything was checked with levels before fixing , spacing of clips exact and cable straight. The installation was completed in a quality way. Glad I chose Octopus as they use there own electricians and know I have the support from a large company if I have a issue.

I was contacted by the engineer the day before the installation to check for any issues. The engineer arrived on time and completed the installation to a high standard. Very happy with the Octopus service from start to finish.

Octopus Energy did a great job in setting up and fixing the charger to my home . The engineer took great care in installing the equipment and spent time in fully explaining how the system works. I fully recommend Octopus Energy

Excellent service and installation. Easy to progress. Friendly and knowledgeable installation. Would recommend.

Guys Very professional and keen to do best job possible, pre-install survey professional approach to ensure smooth sailing and customer satisfaction.

The engineer that came was very professional, very friendly and very tidy cleaned up as he went along gave lots of info on how to set up the app and how to use the charger

Had an EV Charger installed. The engineers were great. They explained everything. They consulted us and made certain we were happy with the installation. Then they made certain we were comfortable with the app. The assistance from sales was great as well.

I was kept informed by email and phone at every stage by Octopus and their engineer Graham. The installation process was excellent Graham was punctual, kept me fully informed and always asked where I wanted things to go and suggested things I wouldn’t have thought of. I would definitely recommend Octopus and their engineers.

Very professional installers. Not happy being told on Tuesday that work could not be done on Wednesday as scheduled. Work completed on Thursday. Disappointed that Octopus don’t have a tariff for EV charging and solar panels.

Contacted Octopus and agreed a date for installation. On installation day discussed with the installer the location I wanted it, he agreed and then carried out the installation in a friendly and professional manner to my complete satisfaction.p

Initial quote was fully 8k cheaper than other one from local company and it was exactly what we paid. From first contact to completion took less than two weeks. Installation took 5 days and the whole team was so professional and delightful to have around the place. I honestly couldn't be more impressed.

Steven is very knowledgeable and professional technician. Cleaned before he left. I recommend octopus EV charger

Octopus energy have been fantastic from start to finish with my EV installation. Communication from sales to the engineer himself was first class. Professional and courteous the engineer explained everything in detail and couldn’t have done more. I can’t recommend octopus enough

From the very first enquiry the staff at Octopus impressed. Nothing was too much trouble and everything clearly explained special mention to Yamin who was contact for every question. The fitting team were great professional knowledgeable and kept things clean and tidy. The install is so neat and tidy almost a work of art! I thoroughly recommend Octopus to anyone who needs a fantastic energy supplier.

The engineer called the day before to provide an estimated arrival time and talked me through everything that would happen at the install. He arrived on time and explained what he would do. I was impressed with his knowledge and explanation of the product. The installation was very tidy and worked for what we needed

Richard the Octopus engineer was brilliant. I just wish all tradesmen visiting us were up to his very standards. Very clean work in fact cleaner now than before he arrived! Very personable and nothing was too much trouble.

What a brilliant experience and high standard from Octopus Energy from start to finish. Octopus surpassed my expectations in all respects, would highly recommend.