Octopus Energy Services Limited

Great from start to finish. Very friendly and professional. Really impressed with the service and would definitely recommend. Well done 👍🏻

I was recommended to switch to come to octopus by a friend after a very poor experience with another service provider. In contrast octopus was able to get my EV installation booked promptly, communicated surprisingly well and made everything so easy. On installation day I was well updated on arrival time by your Engineer, Chan. Location of charger discussed and agreed. I was told all about the installation, safety, and advised on the octopus intelligent go tariff. Chan fitted my new ohme home pro so smartly. All wires were tidy. Even the tether could be left looking tidy. My electrics and fuseboard was also left tidy. There was no mess. I am very pleased with the work done and professional service. 100%.

Having heard some horror stories about people’s experiences when having an EV charger installed I would be lying if I said I had no worries about having a charger fitted at our home. I needn’t have had any fears at all. The Octopus team made everything simple. Prior to fitting I completed a site survey that Octopus sent to us, and they actually looked at it, asked pertinent questions which meant that when the installer came out there were no problems. Fleur the Octopus smart tech specialist was very helpful. The fitter was great working quickly and efficiently in horrible weather conditions. Leaving the area clean and tidy with a nice neat install. He was clear and helpful with his explanation of the kit and its use.

James the installer was very competent, clear and very personable, and the installation was neat and even better than expected

As ever Octopus clearly communicated what they were selling, not pushy in any way and very thorough throughout. Communication, during pre and actual installation was excellent. Install was nest and tidy and everything was well explained to me. Can't fault them

3 excellent installers Spencer, Ellis and Ben pleasant good workers and willing anything. I wanted to know def recommend anyone to have them

I cannot fault Octopus for their installation of solar panels and their support teams throughout the process. It was superb. Incredibly, for this day and age, I was allocated named support individuals throughout the process, and they were real people! Nothing was too much trouble, they communicated well, they explained, and took action where such was required, each department spoke to the next in the progress through the installation, and finally they were just so lovely. The installation itself was seamless, under the supervision of an expert technician, who managed to give me confidence even when there were technical problems to overcome. The job started and ended on time, the guys were tidy, and the finished solars and batteries work beautifully. A battery door was replaced without me even asking, because it had damage - excellent concern for me as the client. Not once during the process was I put on hold, forced to speak to AI, or sent in endless loops or passed from pillar to post by people who wouldn’t accept responsibility for resolving an issue. Honestly, Octopus have got this absolutely correct: Well done to them, and thank you so much for returning my faith in a British company. Brilliant.

Technician gave plenty of updates before arrival. Was very polite and knowledgeable of the equipment he was fitting. Very clean and tidy workmanship. Would recommend to anyone thinking of getting an ev charger installed.

I applied for a home charger as soon as I had ordered my car. I replied to the survey emails which followed but then everything went quiet. When I had a date of delivery for my car I rang up Octopus and it seemed my application may have been missed but this was readily rectified by a £50 credit to my account and everything from that point was dealt with as speedily as possible. The gentleman who installed the charger could not have done more for me. He discussed with me where best to site the charger because there were a few options. He was so pleasant and helpful and took his time to explain everything in full. Octopus had sent me instructions on how to connect everything to my phone which I was a bit worried about but he sorted it all out for me and all I had to do was plug in. Despite the little mix up at the beginning I would definitely recommend Octopus …they certainly redeemed themselves.

Octopus Energy Services recently completed work at my property and the experience was excellent from start to finish. The team arrived as scheduled, carried out the work efficiently, and left everything clean and tidy afterwards. Communication throughout the process was clear and professional. Any questions I had were answered promptly, and I was kept informed at every stage. The engineers were courteous, knowledgeable and took the time to explain the work that had been completed. The work was completed within the agreed timeframe and there were no unexpected costs. What stood out most was the team’s professionalism, attention to detail and commitment to customer satisfaction. It is refreshing to deal with a company that combines technical expertise with such good customer service. Overall, I am very pleased with the service provided and would not hesitate to recommend Octopus Energy Services to others.

Fantastic install fast,efficient and tidy,did exactly what was promised with great customer service.

Once the installation started, on the planned date, the team of technicians were efficient, polite, adaptable and friendly. They completed the work to an excellent standard as specified and ahead of schedule.

Kyle arrived on time. We had a good chat about the installation of the charger. The job was performed safely and efficiently. He went through how to operate it and if there were any questions who to contact. He left the worksite clean and tidy. He performed a great job.

Great service, clear explanation from the friendly and very efficient engineer, quality installation, timely and everything happened as promised and expected.

Octopus Energy is a very efficient and customer supportive outfit. From the initial contact and interest of a heatpump to the install and sign-off, everything went well. Understanding how to use the heatpump couldn't be simpler, and the cost savings are amazing for the first month in May, with a 13kw battery and solar, we're running free from the grid most days from April to September, the winter ahead will be the test

A very professional and excellent team that from initial quote to final installation offered advice and answered any questions. The final product of heat pump, new hot water tank and replacement radiators with all electrical works and plumbing carried out to a very high standard. An easy recommend

The installer arrived on time and checked the site and meters. He discussed how the charger was to be sighted then proceeded with the installation. The job was completed and he demonstrated how to use the charger. The whole process was painless.

Great team Kept me updated via e-mails, prompt to respond to questions Great install team of plumbers and electricians Excellent follow-up V happy with the whole process and thank you to everyone involved - Alex, Tom, Archie, Zach, Dan, Simjas!

Arrived at pre-agreed time. Was very efficient in installation and explanation of use, all despite the rain!

I don’t normally do this, however as the service from Octopus Energy is outstanding- I felt obliged to write something positive. From the time I switch over to Octopus, the site survey for the EV charger and today the installation - everyone has been helpful, polite, professional and a pleasure to deal with. This is such a rare thing ‘customer service’ these days, I want to tell everyone just how good these guys are

We had an excellent service from Octopus overall. My only negative and im being harsh really as it wasnt overly an issue for us but it could be for others, was that there was no indication as to when the installation would be likely to take place so we ended up waiting a while for our appointment to be booked in. I had indicated our EV was being delivered on 1st May, not knowing what that data was to be used for initially. Only after I had completed payment was I informed that they were very busy and were prioritising people who already owned an EV. We ended up getting our installation completed on 1st June, so this could have cause an issue had our EV delivery not been delayed. The process otherwise was very straight forward, we ordered a HyperVolt 3 Pro and was installed by Sarah who was very friendly and helpful, explained everything clearly and did a demo for us post installation. Very happy with the service provided and would recommend Octopus for this service in future.

I had a fitter called Wes, what a nice guy very helpful explain everything he was going to do. He did everything he said and left the place clean and tidy, then explain all the instructions on how to use the charger. I now feel comfortable about using the charger. Overall very pleased with all the service I have received from start to finish.

30/1/26 ordered a battery installation and paid the deposit. 6/2/26 received a request to pay an "overdue deposit". 13/2/26 received a further request to pay the "overdue deposit immediately". I replied advising that I had already paid, but received no reply or acknowledgement. 30/3/26 emailed the contact I had been given to ask when the battery would be installed and was told they were no longer dealing with my order and provided another contact. 2/4/26 received a reply from the second contact apologising for the delay and advising that nothing had been progressed on my order since I paid the deposit. They said they would chase this up. 21/4/26, having received no update, I submitted a complaint to the company but received no response. 29/4/26 sent a further email to Greg asking for a reply to my previous email. 30/4/26 received a reply stating that they would contact me within a week. 18/5/26 sent another email advising that I was still awaiting a response. 22/5/26 received a reply stating that they would chase it up. 2/6/26 and I am still waiting. I could not provide a completion date on this form as the installation has not commenced, so I used the order date instead.

This is just a short review. I would like to say the whole process of enquiry to install of our 1st home charger was overall excellent. The only downside was the timescale to get an actual install date, ours was 5 weeks after we purchased our car. On the positive side our installer (Verek), was excellent, he was very professional and had a great work ethic. He was very helpful with all our questions and we were both very happy with the completed installation.

Octopus were efficient, friendly and informative throughout the process. There was quite a wait between order and installation (6wks) and I was on the ‘priority list’ as I had already purchased my car. I was surprised that I was expected to remove floorboards myself before installation, so be prepared if your fuse box is in a slightly inaccessible position. If you can’t do it yourself, you will have to get someone in. The engineer who installed the unit , Byron, contacted me the day before; estimating his arrival time. He was early, very helpful, discussed positioning. Installed it very quickly; tidied and cleaned up after himself and checked the charger was working and gave a demonstration ant told me how to download the app etc . Very happy with my purchase.