Octopus Energy Services Limited

Guys Very professional and keen to do best job possible, pre-install survey professional approach to ensure smooth sailing and customer satisfaction.

The engineer that came was very professional, very friendly and very tidy cleaned up as he went along gave lots of info on how to set up the app and how to use the charger

Had an EV Charger installed. The engineers were great. They explained everything. They consulted us and made certain we were happy with the installation. Then they made certain we were comfortable with the app. The assistance from sales was great as well.

I was kept informed by email and phone at every stage by Octopus and their engineer Graham. The installation process was excellent Graham was punctual, kept me fully informed and always asked where I wanted things to go and suggested things I wouldn’t have thought of. I would definitely recommend Octopus and their engineers.

Contacted Octopus and agreed a date for installation. On installation day discussed with the installer the location I wanted it, he agreed and then carried out the installation in a friendly and professional manner to my complete satisfaction.p

Initial quote was fully 8k cheaper than other one from local company and it was exactly what we paid. From first contact to completion took less than two weeks. Installation took 5 days and the whole team was so professional and delightful to have around the place. I honestly couldn't be more impressed.

Steven is very knowledgeable and professional technician. Cleaned before he left. I recommend octopus EV charger

Octopus energy have been fantastic from start to finish with my EV installation. Communication from sales to the engineer himself was first class. Professional and courteous the engineer explained everything in detail and couldn’t have done more. I can’t recommend octopus enough

From the very first enquiry the staff at Octopus impressed. Nothing was too much trouble and everything clearly explained special mention to Yamin who was contact for every question. The fitting team were great professional knowledgeable and kept things clean and tidy. The install is so neat and tidy almost a work of art! I thoroughly recommend Octopus to anyone who needs a fantastic energy supplier.

The engineer called the day before to provide an estimated arrival time and talked me through everything that would happen at the install. He arrived on time and explained what he would do. I was impressed with his knowledge and explanation of the product. The installation was very tidy and worked for what we needed

Richard the Octopus engineer was brilliant. I just wish all tradesmen visiting us were up to his very standards. Very clean work in fact cleaner now than before he arrived! Very personable and nothing was too much trouble.

What a brilliant experience and high standard from Octopus Energy from start to finish. Octopus surpassed my expectations in all respects, would highly recommend.

The Octopus EV charger installer Kieran arrived on time and greeted me personally. We discussed the best way to route the cabling from the meter to the charger. He opted for the most elegant run , even though it meant taking up two paving slabs and chiselling the cement base to enable the cable to run under the doorstep. He gave a demonstration of the charger controls and took away all the packaging and left the area tidy.

I could not recommend this service enough after our recent experience. I had concerns about the installation being disruptive especially as I have a child in the home that is very sensitive to noise and change. However care and consideration was taken at all times by the instalador.

Started my journey in September 2025 when I paid my deposit after just moving in to my new home. Sales team were of course very helpful but then there was almost no communication, phone calls to several different personal representatives were rarely returned although promises of fast response were made! Eventually we had an installation date then the scaffolding didn’t arrive on time and several calls were not returned until 2 days after by which time the scaffolding had arrived. Installation teams were very helpful and worked very hard, coming early and working late! I can’t fault the product, it works very well and the price of oil which was our original heating makes it all the more worthwhile!

The original Hypervolt charger was delivered and installed 18/08/25 which worked for a few months then stopped working in mid November. I notified Octopus who send an engineer to repair it, which was unfortunately unsuccessful and he didn’t have a spare charger with him. Consequently I waited a couple of weeks for a new charger to be installed. Due to the wait Octopus credited my Electroverse card as compensation. When the new charger was installed it has continued to work to this day.

Once I contacted Octopus about my solar panels, battery and ev charger I knew I was in the best hands for green energy advice. They have outstanding throughout the whole process. Dedicated project managers who made everything run to plan with no unpleasant surprises. In fact everyone concerned with my installation was available with helpful and practical advice. I wouldn't hesitate to recommend Octopus to anyone as both installers and green energy providers.

I went with octopus because as an energy provider I found their apps easy to understand and the customer service top notch. The choice of charging connector was simple and the pricing competitive and knowing that my energy provider who isn’t going anywhere is also the installer gives me peace of mind not for today but for years in the future

We had decided to get an EV to replace an ageing Toyota Hybrid but needed to get the charger first so we were ready for it. Our energy supplier, Octopus Energy, offered a couple of options for what we thought was a good price after reviewing what was available online. The engineer arrived at the appointed time and did the work very professionally, with only a very small time when power to the house was turned off. We chose the OHME Home Pro and have been very happy both with the charger and the overnight 6 hours of very low priced electricity from the Intelligent Octopus Go tariff we have opted for. A year on and we decided we could be even more green and change our ageing gas boiler for an air source heat pump. Octopus could not have done more to help us on the road. We had three engineers for four days to install everything and, even in January, were not too cold while the heating was off. The engineers were superb and now, 4 months on, we are contemplating getting rid of gas altogether (we still have a gas range cooker and a gas fire) and getting Octopus to take out our gas meter to be even more green. Octopus really have great customer service and can't be faulted on anything you ask them for. This review may sound OTT but that's our experience of them.

The engineer was excellent and nothing was a drama. Everything was completed to a very high standard. The earthing rod was completely hidden. Everything was set up and explained to me by the engineer. I was a bit of an EV sceptic, but my hybrid is brilliant and with home charging is saving me a fortune in fuel. It turned out to be a good time to make the move. As a result of this I now have batteries installed by Octopus and this has dramatically changed our energy usage.

Engineer arrived on time, smart and polite. Checked building over and tested a few things prior to starting installation. I wanted the charger installed in a very specific way to hide all cables. He could easily of said no, but went above and beyond to ensure it was installed just as I requested. Very neat job. Walked me through how to use it and tested a car charge. Very happy!

Octopus installed EV charger, advising that they would arrive 08.30-09.00 and take 3-4 hours. They asked us to install Octopus app ahead of their arrival. Installation of app requires login which we didn't have as our energy is from different supplier. Rang the nominated Tech Support person who didn't answer call or respond to voice message. After 07.30 on day of installation received message saying that engineer had to complete previous day's work and would arrive around 11.00 - no apology or asking if that's ok. Why didn't he message previous day? Had to cancel own arrangements for that afternoon. At 11.00 another message saying ETA 11.45. Engineer had to contact colleague as he didn't know how to resolve app issue. Took nearly 4 hours to install charger. Set charger to install firmware, which Octopus say "takes 15 minutes, so make yourself a cup of tea". Engineer left site to pick up equipment for following week's job, saying it's 10 minutes down the road. Arrived back 55 minute later, to find firmware still not updated. Didn't know how to resolve this so eventually left saying "hopefully it will be okay by tomorrow" Have made follow up calls to Tech Support, none of which have been answered and voice messages not responded to.

Octopus spent a week installing a 8.5kw Daikin Air Source Heat Pump, The work included removing the gas boiler and pipe work, decommissioning the gas meter, upgrading 90% of our radiators, upgrading our hot water cylinder (2x the original capacity), removing two cold water tanks from the loft space and converting our hot water supply to mains pressure. All this took just a week. All as per survey, all on-time and to cost. Installation notes. The Daikin heat pump sits to the northwest facing side of our house with plenty of breathing space. The feed and return pipework, plus the mains supply to the heat pump is routed via our loft space, where it replaces the original feed and return from the original gas boiler. One important note is that we have 15mm pipework upstairs and microbore pipework downstairs. ALL works well. Thank you Octopus.