Octopus Energy Services Limited

Amazing service by Octopus to install 14 panels plus battery. Rapid response to request - trouble-free organisation by them. Scaffolding went up on Monday - panels and all associated gear plus battery went in on Wednesday - scaffolding down on the following Monday Their management of the whole project was exemplary - the install team were brilliant This is how a business should be run! Thank you

After initially turning down the option of free home charger with leased ev, I changed my mind 4 wks later. This was no problem after emailing customer services to let them know. Communicated via email rather than phone as this is what I prefer and there were no problems Highly recommended for utilities supply plus ev car leasing. Very happy customer thanks Great company and app too

Charger installed on a date of choice. Put where i required it and left the job clean and tidy and explained everything about it and how it works in the app. The car wasn't delivered at this point so was limited to what he could show me.

Very happy with Octopus. The young man who came has done a super job and worked meticulously. Highly recommended

There was an unfortunate situation whereby my installer for my EV charger was unwell and Octopus had to delay the installation. This would have been unacceptable as my new electric vehicle was being delivered the following day. Due to my job and shifts it would have been very challenging for me to charge at a public charging station. Octopus sorted it out and were able to find another installer that could come at short notice. The installer Simon came the next day and did a brilliant job. Fantastic service

They did my installation on a very reasonable time frame and for a reasonable price as well. Very satisfied with the quality and the installation too. Team who installed it was very friendly and professional. All in all very happy customer.

The normal great service from the installation team. There is still a bit of a mismatch between sales and the support you get handed off to, but you just have to keep calling and emailing, and they will answer. This installation, like the rest of my projects, went really well. I'm super pleased with the team and how they went about their business I love the technology and it's really easy to use and understand 10 out of 10 Thanks

Originally ordered my EV charger through British Gas then changed to Octopus. Glad I changed as the charger was installed over two weeks earlier and when it arrived was seamless in the whole process including the technician Richard who worked efficiently, quick and tidy, also very knowledgeable he made the whole process a pleasure, thank you very much Octopus.

We decided to have solar panels installed on our roof. As we were already a Octopus customer, we went with them. From start to finish, we could not have been happier. The work was done on time in an efficient manner. Everyone we had dealings with at Octopus was helpful; although we may have ask what may seem like a dumb question they were respectful and polite. We would definitely recommend Octopus for any work in this area.

After getting several quotes for my system, Octopus came out the cheapest. Communication was good, but some of their subcontractors dropped the ball, and failed to communicate with them, that made the process longer. In the end it all came together, the install went smoothly, and professionally. I’m really happy with my system, its performance, and Octopus as a whole.

I couldn't be happier with my new home EV charger installation! From the initial consultation to the final test charge, the entire process was completely seamless, professional, and stress-free.Punctual Arrival: The engineer sent a text with an ETA and arrived right on time. Expert Routing: They took the time to map out the neatest, most unobtrusive route. Completely flawless Installation: The physical wallbox looks incredibly sleek, and the work area was left spotless. App Walkthrough: The installer patiently guided me through setting up the smartphone app and cheaper overnight charging

The pre-installation information and checks were great, and the actual fitting was brilliant. Kane even helped me clear out the garage when we realised that the cable had to run through there instead of the house (it will look nicer there anyway). Very polite and courteous service from everyone I've dealt with at Octopus, I'd definitely recommend them.

Octopus ev specialist was super nice and polite. He explained everything clearly and helped me set up the device. His work was very neat and tidy. He also answered all my questions.

From start to finish the communication was clear and I knew exactly what was happening when it was happening. Our engineer was amazing. He did an amazing job it’s very neat and tidy couldn’t be happier with the work he did. He was also very polite and happy.

Two parts to the review. Installation and communication before and after the installation team fantastic 10/10. Had s issue with a claimback process for a £750 discount scheme from Tesla that turned out bad. Octupus official complaints process wad very poor and still have not replied to my correspondence. On the other hand the Octopus installation team did get back to me and resolved the issue fantastically. Conclusion great service c let down by poor after sales complaints process not communicating with customer. The instalation arm 10/10 they resolved my issue.

From start to finish 5* service. From the moment of purchase to installation, customer service , knowledge and efficiency was 5*. Makes me proud to already be an Octopus customer and would 100% recommend to others!

Hypervolt Home Pro 3 installed by Octopus. Arrived on time, minimal disruptions, professional electrician, highly recommend!

This review is for fitting our air to water heat pump, including upgrading 9 radiators. The initial survey was very thorough, with detailed explanations where appropriate, to the point where we made our decision to proceed. The installation was seamless, with the equipment arriving shortly after the installation team lead arrived. He and his team, who were friendly and efficient,undertook first class work, with all pipework being copper with soldered connections. They completed on time, leaving our home clean and tidy considering the scale of work. The handover was thorough, including helping us to set up the app necessary to control the system. The waste materials were collected several days later. All in all, we were extremely satisfied with our Octopus installation.

Good experience getting our Octopus tethered charger installed, pre installation communication and follow up was excellent. Matt, was professional and helpful in answering all my queries. The installation looks very good, using good fixings and neatly finished. Many thanks

I was exceptionally pleased with the two technicians who installed our new Octopus Charge EV charger. They were very professional, friendly, and took on board my two suggestions/options for discreetly running the cable across the front of my house - so as to be a neat/clean install where the wires were hidden from view - where possible. The end result was an amazing job - which I was incredibly pleased with! The cable can hardly be seen at the front of the house, and the charger was also able to be located exactly where I had wanted it positioned. Special mention/commendation should go to the two Octopus technicians who did a first class job.

The person installing the EV charging point was incredibly fast, knowledgeable and experienced. He worked very quickly and the whole installation didn’t change much my day.

Wanted to have an EV charger fitted at my property and having done some research found that my existing energy supplier (Octopus) was a good option. This, coupled with the excellent service I have enjoyed since switching to them a couple of years ago, meant that I could anticipate that the job would lead to my approval. I have to say that Octopus exceeded my expectations. The whole process from the choice of charger to the fitting (all done in less than a week) was easy, quick and extremely professional The fitter arrived at the prearranged time, worked very quickly and did an excellent job, even fitting an additional upgrade to my meter, which wasn't part of his remit, but which will save the inconvenience of a second visit. Extremely pleasant and courteous and a very tidy worker. I would also mention that Octopus are first rate on communications, in my experience. I received emails every step of the way for this job but more generally their contacts are helpful and responses fast. I message them and they reply very quickly. No waiting an age on the phone before hanging up in frustration. Would have no hesitation in recommending this supplier for any of their services.

Recently had a car charger installled at my property I knew that my energy supplier, Octopus have a range of services including car chargers The communication between Octopus and I was outstanding. Tom the installer was outstanding both in terms of a job very well done and personality. Great guy, great installation and great company to work with

We recently had octopus energy install a home charger for my new Ev. The installer who is based in Wiltshire called Shane who I cannot fault at all. He did a great job and was tidy, effecient, and very helpful to the point where he offered help after the install with getting the octopus energy app sorted on my phone. Octopus please pass on our appreciation and gratitude to Shane he is a credit to your organisation.

Ben, thank you for your consistency, your communication, and your flexibility. A pleasure to work with you. Kind regards

Luke is a credit to your company. His warm welcome and friendly interaction with my nosy children, who are still playing with their little octopuses was lovely. He then talked me through every step of the installation and my options with placement of the charging point. He was more than happy to help with any request I made in this process. He explained he would need to turn off the power at some point but gave me plenty of notice. Once the installation was complete he talked me through everything I needed to do to connect with the app and was very patient as I wasn’t really understanding it. He explained it very well and I now feel confident using the app. I also want to comment on how tidy he left everything, it was as if he was never there! Living in a new build, and having had multiple interactions with trades personal due to snagging I can confidently say he’s the neatest trades person we’ve had visit the house. All in all it was a 5* experience and I would recommend octopus energy and Luke to any of my friends and family. Thank you for making the process stress free and easy.

I’m well impressed with Octopus and the seamless service I received when having an EV charger installation today. The communication was spot on and the lead in time frame was very good. The engineer was quick and tidy he was informative and knowledgeable. Overall brilliant experience - had to cancel another company as they never got back to me despite multiple emails and phone calls I made to them. Well done Octopus!

About four months ago I decided to replace our ageing 30-year-old boiler with an air source heat pump. To cover the extra electricity usage I also installed solar panels and a battery system. Octopus Energy were fantastic. After a phone consultation and planning, a surveyor visited our property. Once everything was agreed I eagerly awaited the installation date. Surprisingly, both the solar and battery installations were scheduled for the same week, resulting in a busy period both inside and out. However, every delivery and trade arrived punctually. The Octopus installers were incredibly helpful, polite and informative throughout the week. The organisation and installation far exceeded my expectations.

We got a free Ohme EV charger when we bought a car. Communication with Octopus was excellent from the beginning. A lady called Hannah was my main contact who communicated at every stage. I also had a video call with an Engineer, Shane, who was very thorough. The installation of the charger was excellent. Eddy, our installer, worked really hard to make sure the installation was exactly how we wanted it. He has made a difficult route for the cabling look really tidy.

I highly recommend the Octopus energy team for the work they carried out installing a heat pump in our house. Staff had great work ethics The whole process was so thorough - from initial chat, assessment, having asbestos survey, the survey for suitability and reasons for wanting the heat pump The team were not interested in getting our custom only Each team explained the process. The engineers had great work ethics, work focused and did their work from the time they arrived to our house until they left The engineers respected our home and understood I was busy with Teams meetings in my front room while they got on, clearing up each step of the way after them. When the heat pump installation work was completed a company came and collected all the old radiators, boxes and tanks and anything left behind by work carried out What a wonderful team of staff who were skilled,work focused professional and at the same time sharing any concerns and respecting our home Thank you again Octopus team for making this a great experience and keeping the communication open and updating us every step of the way A great experience from start to finish

A number of tasks all came together to provide a smooth install. From initial inquiry through to placing the order, the site survey, and then the actual installation. Scaffolding set up in 1/2 day; all components and engineers arriving by 8:30 on the date specified and completing all tasks by lunchtime on the 2nd day. Explanations for everything I asked about and an installation that is tidy and fully functioning. All waste cleared within 2 days.

This is my first experience of an EV vehicle and the installation of a charger. I decided very early that I would attempt to purchase a charger from my energy supplier and that it would be their own product to reduce those gaps you create between contractors. I am well pleased with the workmanship of the installer . There was a hiccup in the initial installation date but that was because the demand for EVs has exploded. I also have to say that I had an initial issue with the charger as soon as the installer had left. That was down to my ignorance but I was really surprised at the expertise and support I got when I rang the octopus energy team.

I loved the whole experience of EV charger installation for three hours to my complete satisfaction. Highly Recommend to any one Thank you Octopus.

Not much to say beside that the quality of the work undertaken was outstanding and on top of that they were very accommodating and polite!!!!

I couldn't be happier with the installation of my car charger. From start to finish, the whole process was professional, efficient, and completely hassle-free. The site engineer was absolutely brilliant. He arrived on time, explained everything clearly, and carried out the installation to an exceptionally high standard. His knowledge, attention to detail, and willingness to answer all of my questions really stood out. It was obvious he took pride in his work and wanted to make sure everything was perfect before he left. The installation was neat and tidy, and he made sure I understood how to use the charger before completing the job. It's rare to come across such excellent customer service these days, and the engineer was a real credit to the company. I would highly recommend this company to anyone considering an EV charger installation. Fantastic service, excellent workmanship, and a genuinely first-class engineer.

A fast, efficient & effective installation of our EV charger, with clear information on when the installation would take place. The engineer was very informative & left us his 'phone number in case we have any issues. The Octopus app is also very easy to use. This is the way to go, people.

All the work was done as scheduled in the contract, with regular communication updates, no hiccoughs at all. After completing every thing was explained to us. After installation experience has been exemplary, issuing receipts, handover pack et.

The service was great, David the installation guy was very good nothing any trouble at all he kept us updated every step off the way. And Octopus is also very good.

As always, Octopus communicate extremely well and carry out work to a high standard. They are one of the few companies that do deliver excellent customer service and respond sensibly to all enquiries. They go the extra mile to explain things clearly and concisely. We have been with them for many years and recommended them to several friends who are also satisfied with the service they receive.

The installation took place as arranged. Communication before installation was clear and we were also contacted on the day half an hour before they arrived. Fitters went over and above what we expected. They explained everything clearly and installed the charger where we wanted it. A very neat job. The installers also left their contact details should we have any questions at all later date.

For greener energy we found that Octopus helps us "all in one" under one roof, for Intelligent Energy Supply, Heat Pump, Solar and Battery supply and install. All member of staff from Energy team, Sale team, survey team, tech team, installation team, supervisor and audit team along with other support team are very friendly, helpful, excellent customer care with kindness, superb technical knowledge and environmentally conscious and all are highly recommended. All tasks and jobs were done to the highest standard and all staff from Octopus also make you feel part of the team who are helping the environment and planet as much as we all could to be better place to continue to live in. Well done, Octopus. Please carry on excellence. Thank you.

Great Sales team, perfect planning and fast, professional installation including an explanation of how the system worked. After sale support not brilliant (I felt I was communicating with Bots), and no simple to understand user manual. Just a huge 84 page handover document to download. What do I do if I lose power? Or a panel is cracked by a falling branch. What are the effects of snow and ice? So many questions that would be simple to check - especially if the loss of power meant you couldn't use your computer! Despite this I would recommend Octopus and can only hope they listen.

Octopus Energy Services fitted an EV charger to my house. From my first contact, I found the company were helpful, thorough and professional. I was kept informed throughout from the analysis of my requirements to final installation. It all worked like clockwork! They kept to their schedule, the installation was first class and I received a thorough briefing about how everything worked. I have no hesitation in providing Octopus Energy Services with a very glowing recommendation.

Professional, friendly, dedicated service. Explained from start to finish what would happen. Thoughtfully carried out delivery.

Haven’t paid a cent in electricity since the battery was installed to complement my PV Solar.

Octopus made the whole process do easy and the electrician was brilliant.Took care to place things just as I needed them and took the time to ensure I understood it all before leaving.Tidied up and went above and beyond to do the best possiblejob for me .Thank you ever so much

The installers arrived at the agreed time, and within an hour, everything was up and running. They tested everything before leaving and explained how the charger works. They did a great job; I am really satisfied. Thank you.

Very efficient, helpful and good tempered, having to work in the insulated loft for hours during the heatwave!! They were all really hard working despite the problems and heat. A very difficult time for them.

Overall, I’m very satisfied with the EV charger and the service provided by Octopus. The charger is excellent, easy to use, and very convenient for everyday charging. The only downside was the installation process. I had to wait almost two months for the installation, and my appointment was cancelled twice at the last minute, which was quite frustrating. However, Octopus provided compensation for the inconvenience, which I appreciated. Despite the delays, the final installation was completed well, and the product has been worth the wait. I would recommend Octopus for the quality of the charger and the overall experience, but I hope they improve their installation scheduling and reduce last-minute cancellations.

Apart from the lead time from purchase to installation (nearly 6 weeks due to demand) I am happy with the service, workmanship, tariff and finally able to charge from home.

The overall communication, install time and the quality was 10 out of 10. I would recommend Octopus Energy for your installation. This was a huge job, so it's safer to go with an experienced and recommended installer. Octopus Energy was recommended to us by a friend.

I could not fault this company. Yje installation team were excellent and communicated with us at every stage.

Initial call with a sales rep was able to decide where best to put panels and what cost and payment period was likely to be. Able to answer all our questions. When we decided to go ahead options and cost were clear. We paid a £500 deposit in late Feb and were told fitting was likely to be late May. However we were given a late June date for installation, and then was delayed until early July as the temperature was too hot outside for the roofers to work. So the over 4 month wait I would say has been the only negative part of the experience. We did not have to pay balance until after completion. Installers (roofers and electrician) were professional, polite & helpful. They explained everything clearly. We got all the paperwork through eg warantees & electrical safety certificate soon after installation completed. The app that goes with the solar & battery is useful and user friendly. Everything seems to work well. Only time will tell if pay back period is similar to prediction!

The process of ordering was very simple, but the initial estimate for fitting was quite long. However, they called me and said that they could fit me in earlier so all was good! The installer was great, friendly, helpful and informative. All in all a good experience.

I had an EV charging unit fitted by Octopus & the whole process was really well managed. Arranging a fitting date was straightforward & I received reminders near the time. On the day the engineer was on time & thoroughly professional. After the installation he guided me through the charging process & made sure everything was 100% correct

Dave, our Octopus EV installer did a difficult job expertly and efficiently. Despite extreme heat and cramped working space he was good humoured throughout. He was particularly helpful in diagnosing issues with the 'smart' meter and with his help I won a battle to death with the Octopus App! Value does not really apply since the installation of the EV charger was a freebie for Ford.

Octopus make the whole process start to finish very easy with good people, excellent communication, good price and an excellent install.

From the very start the communication was excellent, keeping me informed of the process and what to do at each stage. There was no pressure selling. The dates for the various stages were mapped out and the permissions from the national grid obtained and insurance for deposit and installation arranged through HIES. The installation went smoothly and very professionally carried out followed by help to install the Tesla App and guidance on how to use it. The batteries are working as expected and I am very satisfied.

The installation was longer than the 4-6 weeks stated but we got there in the end. The installation team were very helpful and did a great job fitting in with my requests. The external consumer unit was placed where I wanted it, out of sight, not where it usually goes nearer the meter. Both Steve’s were friendly and explained what would happen. A tidy job that works well.

We bought a ford gen e puma and within the package it included a Ohme ev charger fitting. Octopus have been amazing since I first rang them at the beginning of the year. Our car was expected april, then may, then finally received it mid June. Thomas at Octopus guided me through the procedure, we had surveys done and NPG came out to up the wattage into our electricity box to accommodate the ev charger being fitted. I was able to call or email Thomas directly keeping him up to date with the due date of the car being delivered. When we collected the car our ev charger had not been fitted but I was given credit onto our account to use at a local charger so was free of charge. There was a issue with our electricity box being too small to accommodate the isolator but in less than 24hrs we had a engineer here to do all the work. Nathan was amazing and was a clean install. Overall Octopus have been amazing and when there was a issue it was soon dealt with, within a timely manner. I would highly recommend the whole team and rate them 5*.

For some years now, i've heard about Octopus's reputation for excellent customer services. Now, I'm not one to burst out the starting block to sing praises. Some Octopus employees deserve my appreciation. In particular, today's installer arrived to fit an untethered EV charger - An easy install. Well, it turned out to be more complicated. After an unscheduled installation of 2 smart meters, and the removal of some redundant gas pipes, John was then able to carry out the EV installation. I cannot commend this man enough for his professionalism, detailed workmanship, being conscious of aesthetics, and his tidiness throughout the day. From start to finish, Octopus have delivered a product by a team that is committed to achieving the best standards - They have.

Very helpful and friendly staff very knowledgeable, and happy to assist and advise from start to finish. Scott our Installer was excellent and very helpful. Was a pleasure to have him at our property carrying out the work thank you very much. Would definitely be looking to get more octopus products installed going forward.

The work being undertaken was the installation of an intelligent EV charger for our fully electric car. The technician called in advance and arrived on time. The job was completed in the estimated window and to our complete satisfaction. Our property was left clean and tidy. Following the installation, the electricity supply was thoroughly tested to ensure that the vehicle could be charged without comprising any other service. The handover to us was clear and comprehensive; we have used the charger with no problems. It is also worth noting that the background team kept us fully informed of the progress of our order.

The engineers from octopus are always top quality and very knowledgeable and take great care of your property. I really appreciate their scheduling team and how professional everything is handled with them. Will recommend.

Sam who fitted my EV charger was fantastic, very hard working, clean and tidy. Explained exactly what she was doing and why. Explained the aftercare in detail. Very competent, called the day before to arrange a time. Very friendly and cracked on for hours. I was very happy with the work carried out.

The fitting was done to a very high standard by a very capable person who obviously knew her stuff. I have nothing but praise for the work and would have no hesitation in recommending them. its quite a complex job and was done in a calm and efficient manner. well done.

Excellent communication through out ,excellent service & installation engineer (Brad ) was great really couldn’t of asked for a better person 10 out of 10 👍we’ll do octopus energy.

Aiden arrived on time, was very polite and informative, he installed the charger with very little disruption, he explained the system and showed us how to down load the App and use it, we had our car on charge in less than 2 hours, Aiden left our property clean and tidy, very impressed with the installer and Octopus Energys communication throughout the process.

The installation was a dream, the engineer who came out was a credit to the company he was hard working, pleasant and patient he explained everything to me and was a throughly nice guy, he did an excellent job. Was impressed with the communication and the price and it was works a treat

Octopus Energy were professional from start to finish. Scaffolding, equipment delivery, installation and even the collection of packaging was well organised and on-time. All staff that came to site were friendly, courteous and competent and happy to explain what they were doing. They also asked my opinion on location of wall mounted equipment which I appreciated. I chose Octopus because they use their own staff for the installation and they certainly delivered!

We chose Octopus for our product as everything was explained very clearly to us, staff were extremely efficient in everyway, they were professional in their approach, they answered all our questions clearly and in a way we understood, they were warm & welcoming, nothing was a problem, they always got back to us with anything they said they would do. They explained all the ins and outs of the products, the costs, detailed clearly how things worked, the communication was second to none, the paper information given was clear and useful to go back to if needed later. We contacted them on only one occasion with a question, the waiting time on the phone was minimal and you actually were able to speak to a real person who actually was able to answer your enquiry. It is early days for us with regard to how the actual product works but so far everything has been what you should expect from any company selling you any product these days! Would definitely use them again

It's a big decision to have solar panels and battery so spending this scale of money you hope you have made the right decision, I can say surely I did

The installation team did a great job, answered my many questions in depth and left the site clean and tidy

We have just ordered our new all electric vehicle and had an offer from octopus for the EV charger. We are already an Octopus customer and have used them for nearly 4 years since we got our solar panels installed. Their service is excellent and you can talk to a person very quickly. I called and chatted to them about what I needed and they guided me through the process. We had to wait 4 weeks for the charger but everything went very smoothly. The engineer was excellent and did a great job making sure the cables were as invisible as possible. He also gave us great advice and guidance. Just waiting for our new can and then we are good to go!

The process to produce the configuration for our Air Source Heat Pump (ASHP) was straightforward and well managed by Octopus. The survey included a detailed assessment of existing pipework and radiators with the quirks of a 1920s house well considered together with siting plant and equipment. The requirements for structural requirements presented significant issues, but were resolved. Communication was clear and efficient. The installation team were very professional, technically skilled and considerate. They worked exceptionally hard in confined spaces in very taxing weather conditions. The system was completed and commissioning on-time with comprehensive on-site the handover. Overall, a very positive experience despite the disruption required with a programme of this scale.

Two polite and professional guys from Octopus came at the stated time, they checked my power supply and then asked me where I wanted the charger installed. They just went about their task and cleaned up as they went along without any bother at all. Very impressed. They then checked my fuse box and made sure everything was turned back on and working as it was before they turned the power off. Really pleased with their performance and the charger. Wish all other tradesmen are as polite, efficient and clean as these two guys. Weel done and thank you Octopus.

Had a few hiccups at the start but ended up with some really wonderful staff that in the Social Media Support team that took the time to understand my situation and dealt with it very professionally. Leah in the support team and Ashot the installation engineer both went out of their way to deliver an excellent service. Thank you so very much.

With the government grant, our installation cost £3400. This included all installation costs and three new radiators. The instal team were great, efficient and pleasant. It feels really good to have gas free heating and water.

Octopus, always, in our experience, give dates and stick to them when it came to delivery of the lease car and installation of the charger. It just so happened that 10 June was the same date for both delivery of car and installation of charger. The installation engineer arrived on time and set to work after explaining exactly what he was going to do. The standard of his work was immaculate. The car arrived looking bright and shiny after being driven from the Midlands to our address in the North East. Very friendly and informative change over. Then there was a problem with the onboarding of the charger to the Octopus app. The engineer did everything he could to solve the problem, but it took some techy work from the Octopus end that enabled our original engineer to come back and solve the issue in 10 minutes. Throughout this interregnum we were still able to charge the car at the full rate, only with the inconvenience of watching how much charge was going in as a %. It was fully operational on Thursday 25 June. Octupus have offered us compensation for not being able to charge on the cheap tariff overnight, no problems since, so easy to use the app, good value on Octopus Intelligent Go! tariff. Easy to understand for 75+ year olds. Octopus staff fantastically friendly, competent, knowledgeable and helpful. Delighted with our experience

Brilliant service and communication from start to finish. Very tidy installation by Louis who was very knowledgeable about the whole system.

Opted to add a 10kwh battery to our air source heat pump order with Octopus. Read plenty of positive reviews online and they matched our experience of the sales, survey and aftercare teams. Very responsive and friendly and kept us informed throughout the process.

Communication from start to finish has been great. The website made it easy to select and order the charger. The installation went well, i’d say the cable run from the meter to the charger was challenging but the installers did a fantastic job, it all looks very neat. Great handover as well. Based on my experience, I have no reservations in recommending Octopus Energy to perform your installation 10 out of 10 I couldn’ t ask for more

From sales to completion of the installation Octopus were excellent. Any queries or issues were answered and dealt with efficiently and in a timely and friendly manner.

Everything was like clockwork precise, efficient, reliable. Would recommend to friends & family. Well done to the team, great job.

We had an air source heat pump installed in June 2026. The quote, survey and installation all happened seamlessly and were supported by an amazing set of Octopus staff. Big thanks to the survey and installation teams in particular who were quick working, knowledgeable, helpful in answering questions, and generally a pleasure to have around. Huge thanks to Halle also who was an excellent sales team rep and made the process feel very easy from start to finish. This was an excellent service that I would recommend to anyone.

The Installer arrived on time and after keeping us up to date en route. He gave us advice and we agreed the cable route. The charger and cable and junction boxes etc were installed with care and in the correct place. All stages were tested, recorded and photographed for a top quality installation. We lost electricity for a minimal period of time. We were then supplied with full documentation and taken through the operation. The challenges presented by the nature of our residence were dealt with most effectively and efficiently . For example, there was a gate post in the way of the cable run but this was neatly altered to accommodate the cable run. The Installer cleaned up after the installation.

The initial survery for the heat pump was great we then had an asbestos survey whcich they paid for, by crditing me on my bill. There is a bit of a disjoin between the survey people then the initial team looking after me and then the install team. the admin team didn't really seem to know what was being offererd, for instance I was told that "we don't sell veretical radiators"... But the sales guy had specified 2 for me.... The install team are the real jewel in the crown they are the absolute best I have ever seen or had work at my house. Their knowledge and their work ethic is beyond compare and this is true of ALL field Octopus people from the Surfvery to the various engineers..Plumber..Electricians that I've had on my property. I love all of my new systems and thoroughly cannnot praise them highly enough

Octopus installed our EV charger today. The whole process from viewing their available chargers, placing the order to installation was very smooth, professional and backed up with very good communication at each step. Octopus provided the same level of service that they provide as our energy supplier. Highly recommended.

My experience with Octopus was excellent from start to finish. The communication throughout the process was seamless, with timely email reminders regarding the installation date. The highlight of the experience, however, was the engineer. He arrived early and was an absolute pleasure to deal with—his professionalism and expertise were immediately apparent. He took the time to explain the entire installation process in detail, outlining exactly how long it would take and what was involved. He was incredibly thorough in ensuring I was fully set up, guiding me through the creation of my 'shell' account so I could easily monitor and manage the EV charger settings. He didn't just install the hardware; he stayed to ensure the device was properly connected to my account and patiently walked me through all the features again to ensure I felt confident using it. The final installation is exceptionally neat and tidy, and he perfectly executed the placement exactly where I had requested. I couldn't have asked for a better service—his technical skill and customer-focused approach were outstanding. Thank you

I am a bit of a technophobe who bought an electric car not realising the amount of technology that went with it when it comes to charging. Octopus have been really helpful along this journey by answering all my problems as they arose during this process. I would recommend their customer service highly.

Engineer contacted me on the morning of the installation with his expected arrival time, which he kept to. He was very polite asking appropriate questions and finding where things were prior to starting the job. Work was carried out quicker than expected, with him clearing up after himself. Talked me through setting up the charger with my mobile phone and how the equipment worked, together with how to fix things that might be a problem in the future, while assuring me these were not frequent. Great job. Would recommend Octopus for EV charger installation.

I had a wall charger installed because I am about to begin a lease agreement for an EV from Octopus. The charger was included in the lease deal but as I have both solar power and battery storage I needed to upgrade the charger at a cost of about £250, which I was willing to pay as the wall charger stays with me after the lease deal expires. The wall charger was ordered on June 2nd, the required upgrade agreed on the 3rd of June. Delivery and installation of the wall charger was agreed for today (18th) about a week ago. Andrew arrived shortly before 09:00 and began the installation which took about 2.5 hrs including tidying up the work area and walking me through the process of setting up the relevant app and how to charge the vehicle when it arrives. I was very impressed from the word ‘go’ re. the speed and efficiency of everyone from Octopus. Full marks all round.

Excellent communication throughout, brought my install forward as I was able to pick up a cancellation. The installer was excellent, polite insightful, diligent. Clean and tidy work from somebody that appeared to love his job and the company that he worked for. Great advice on device positioning and going forward, on tariffs. Couldn’t fault it from end to end.

We had some initial issues after we decided to go with Octopus for our solar system which lead to some delays. However, once we were transferred to Eduardo everything moved smoothly. There were quite a lot of things involved in our installation, but they were all navigated round. Once the team arrived on site they were brilliant - friendly, informative and a pleasure to have around. They explained what they were doing and explained how the system worked once it was installed. On leaving the site everything was clean and tidy and back to how it was. The system is up and running and we're already spending days without any need to draw power from the grid. It's worth knowing that it can take some weeks before the Network lets you send out excess electricity so there will be a wait before you start making money selling your solar generated power.

Very professional and friendly installers. All packing rubbish was collected soon after the install.

Octopus provided excellent communication throughout and the installer on the day did a fantastic job.

Every member of the team that I communicated with was super friendly and supportive. The product and workmanship of the installer were faultless. Neat and tidy job. My one and only criticism was the lead time, from order date to installation took approximately 2.5 months. My car arrived a month ago. But the efficiency of the rest of the process was very good. It just took long.

I cannot thank Shaz enough for the amazing service he provided. He was extremely professional and approachable, and explained everything so I understood. He discovered a major issue with our home electrics that would have continued to have gone unnoticed that meant we could get it sorted and safe for our family and to get the charger installed and in use. He came out to finish the job only a few days after our electrician had finished which meant I could get charging at home. He is a credit to Octopus.

Right from the start the indication was that all would run smoothly with good warning of arrival time on the day . The installation was completed in the day with all of the cabling and equipment looking perfect. It did take longer than expected but the engineer remain unflustered throughout and spent additional time ensuring that my phone was linked to the installation before leaving.

Ordered on a Monday and was fitted on the Friday. Fantastic communication every step of the way, knowledgeable tech who asked me where I wanted it fitted and gave his opinion on most aesthetic for usability. Very happy with service and would highly recommend!

Installation went very well. The panels are producing energy as expected even when the weather was a let down! There were two issues for this whole process. The first was the delivery of the materials. For some reason (unknown) the delivery company refused to deliver the materials even though a neighbour and a signed notice from me were available for them to carry it out. This meant the installers couldn’t get on with their work as the materials didn’t arrive until 3.20pm on a Friday!! I would urge Octopus to ditch the company they used for that service! The second issue was eventually resolved amicably. A broken tile replaced with a wrong coloured tile (brown instead of black). All done and pleased with the installation. Now deciding best tariff for me. Generally kept well informed of the process.

Great from start to finish. Very friendly and professional. Really impressed with the service and would definitely recommend. Well done 👍🏻

I was recommended to switch to come to octopus by a friend after a very poor experience with another service provider. In contrast octopus was able to get my EV installation booked promptly, communicated surprisingly well and made everything so easy. On installation day I was well updated on arrival time by your Engineer, Chan. Location of charger discussed and agreed. I was told all about the installation, safety, and advised on the octopus intelligent go tariff. Chan fitted my new ohme home pro so smartly. All wires were tidy. Even the tether could be left looking tidy. My electrics and fuseboard was also left tidy. There was no mess. I am very pleased with the work done and professional service. 100%.

Having heard some horror stories about people’s experiences when having an EV charger installed I would be lying if I said I had no worries about having a charger fitted at our home. I needn’t have had any fears at all. The Octopus team made everything simple. Prior to fitting I completed a site survey that Octopus sent to us, and they actually looked at it, asked pertinent questions which meant that when the installer came out there were no problems. Fleur the Octopus smart tech specialist was very helpful. The fitter was great working quickly and efficiently in horrible weather conditions. Leaving the area clean and tidy with a nice neat install. He was clear and helpful with his explanation of the kit and its use.

James the installer was very competent, clear and very personable, and the installation was neat and even better than expected

As ever Octopus clearly communicated what they were selling, not pushy in any way and very thorough throughout. Communication, during pre and actual installation was excellent. Install was nest and tidy and everything was well explained to me. Can't fault them

3 excellent installers Spencer, Ellis and Ben pleasant good workers and willing anything. I wanted to know def recommend anyone to have them

I cannot fault Octopus for their installation of solar panels and their support teams throughout the process. It was superb. Incredibly, for this day and age, I was allocated named support individuals throughout the process, and they were real people! Nothing was too much trouble, they communicated well, they explained, and took action where such was required, each department spoke to the next in the progress through the installation, and finally they were just so lovely. The installation itself was seamless, under the supervision of an expert technician, who managed to give me confidence even when there were technical problems to overcome. The job started and ended on time, the guys were tidy, and the finished solars and batteries work beautifully. A battery door was replaced without me even asking, because it had damage - excellent concern for me as the client. Not once during the process was I put on hold, forced to speak to AI, or sent in endless loops or passed from pillar to post by people who wouldn’t accept responsibility for resolving an issue. Honestly, Octopus have got this absolutely correct: Well done to them, and thank you so much for returning my faith in a British company. Brilliant.

Technician gave plenty of updates before arrival. Was very polite and knowledgeable of the equipment he was fitting. Very clean and tidy workmanship. Would recommend to anyone thinking of getting an ev charger installed.

I applied for a home charger as soon as I had ordered my car. I replied to the survey emails which followed but then everything went quiet. When I had a date of delivery for my car I rang up Octopus and it seemed my application may have been missed but this was readily rectified by a £50 credit to my account and everything from that point was dealt with as speedily as possible. The gentleman who installed the charger could not have done more for me. He discussed with me where best to site the charger because there were a few options. He was so pleasant and helpful and took his time to explain everything in full. Octopus had sent me instructions on how to connect everything to my phone which I was a bit worried about but he sorted it all out for me and all I had to do was plug in. Despite the little mix up at the beginning I would definitely recommend Octopus …they certainly redeemed themselves.

Octopus Energy Services recently completed work at my property and the experience was excellent from start to finish. The team arrived as scheduled, carried out the work efficiently, and left everything clean and tidy afterwards. Communication throughout the process was clear and professional. Any questions I had were answered promptly, and I was kept informed at every stage. The engineers were courteous, knowledgeable and took the time to explain the work that had been completed. The work was completed within the agreed timeframe and there were no unexpected costs. What stood out most was the team’s professionalism, attention to detail and commitment to customer satisfaction. It is refreshing to deal with a company that combines technical expertise with such good customer service. Overall, I am very pleased with the service provided and would not hesitate to recommend Octopus Energy Services to others.

Fantastic install fast,efficient and tidy,did exactly what was promised with great customer service.

Once the installation started, on the planned date, the team of technicians were efficient, polite, adaptable and friendly. They completed the work to an excellent standard as specified and ahead of schedule.

Kyle arrived on time. We had a good chat about the installation of the charger. The job was performed safely and efficiently. He went through how to operate it and if there were any questions who to contact. He left the worksite clean and tidy. He performed a great job.

Great service, clear explanation from the friendly and very efficient engineer, quality installation, timely and everything happened as promised and expected.

Octopus Energy is a very efficient and customer supportive outfit. From the initial contact and interest of a heatpump to the install and sign-off, everything went well. Understanding how to use the heatpump couldn't be simpler, and the cost savings are amazing for the first month in May, with a 13kw battery and solar, we're running free from the grid most days from April to September, the winter ahead will be the test

A very professional and excellent team that from initial quote to final installation offered advice and answered any questions. The final product of heat pump, new hot water tank and replacement radiators with all electrical works and plumbing carried out to a very high standard. An easy recommend

The installer arrived on time and checked the site and meters. He discussed how the charger was to be sighted then proceeded with the installation. The job was completed and he demonstrated how to use the charger. The whole process was painless.

Great team Kept me updated via e-mails, prompt to respond to questions Great install team of plumbers and electricians Excellent follow-up V happy with the whole process and thank you to everyone involved - Alex, Tom, Archie, Zach, Dan, Simjas!

Arrived at pre-agreed time. Was very efficient in installation and explanation of use, all despite the rain!

I don’t normally do this, however as the service from Octopus Energy is outstanding- I felt obliged to write something positive. From the time I switch over to Octopus, the site survey for the EV charger and today the installation - everyone has been helpful, polite, professional and a pleasure to deal with. This is such a rare thing ‘customer service’ these days, I want to tell everyone just how good these guys are

We had an excellent service from Octopus overall. My only negative and im being harsh really as it wasnt overly an issue for us but it could be for others, was that there was no indication as to when the installation would be likely to take place so we ended up waiting a while for our appointment to be booked in. I had indicated our EV was being delivered on 1st May, not knowing what that data was to be used for initially. Only after I had completed payment was I informed that they were very busy and were prioritising people who already owned an EV. We ended up getting our installation completed on 1st June, so this could have cause an issue had our EV delivery not been delayed. The process otherwise was very straight forward, we ordered a HyperVolt 3 Pro and was installed by Sarah who was very friendly and helpful, explained everything clearly and did a demo for us post installation. Very happy with the service provided and would recommend Octopus for this service in future.

I had a fitter called Wes, what a nice guy very helpful explain everything he was going to do. He did everything he said and left the place clean and tidy, then explain all the instructions on how to use the charger. I now feel comfortable about using the charger. Overall very pleased with all the service I have received from start to finish.

30/1/26 ordered a battery installation and paid the deposit. 6/2/26 received a request to pay an "overdue deposit". 13/2/26 received a further request to pay the "overdue deposit immediately". I replied advising that I had already paid, but received no reply or acknowledgement. 30/3/26 emailed the contact I had been given to ask when the battery would be installed and was told they were no longer dealing with my order and provided another contact. 2/4/26 received a reply from the second contact apologising for the delay and advising that nothing had been progressed on my order since I paid the deposit. They said they would chase this up. 21/4/26, having received no update, I submitted a complaint to the company but received no response. 29/4/26 sent a further email to Greg asking for a reply to my previous email. 30/4/26 received a reply stating that they would contact me within a week. 18/5/26 sent another email advising that I was still awaiting a response. 22/5/26 received a reply stating that they would chase it up. 2/6/26 and I am still waiting. I could not provide a completion date on this form as the installation has not commenced, so I used the order date instead.

This is just a short review. I would like to say the whole process of enquiry to install of our 1st home charger was overall excellent. The only downside was the timescale to get an actual install date, ours was 5 weeks after we purchased our car. On the positive side our installer (Verek), was excellent, he was very professional and had a great work ethic. He was very helpful with all our questions and we were both very happy with the completed installation.

Octopus were efficient, friendly and informative throughout the process. There was quite a wait between order and installation (6wks) and I was on the ‘priority list’ as I had already purchased my car. I was surprised that I was expected to remove floorboards myself before installation, so be prepared if your fuse box is in a slightly inaccessible position. If you can’t do it yourself, you will have to get someone in. The engineer who installed the unit , Byron, contacted me the day before; estimating his arrival time. He was early, very helpful, discussed positioning. Installed it very quickly; tidied and cleaned up after himself and checked the charger was working and gave a demonstration ant told me how to download the app etc . Very happy with my purchase.

The whole process from leasing the car to the installation of the charger was managed with great care and consideration. Highly recommended

Contacted greatly throughout the process and the install was completed in great time with a nice finish. Well done all

Octopus Energy Home Charger Install The agent, I think his name was Brad done an amazing job. He was polite, helpful, and friendly. On meeting him, I explained what I expected and showed him the route I wished the cables to take, and on his look around, he said no problem I had, over the previous weeks, prepared for this install and done my best by moving all the garden furniture, plant holders, etc., and cleared all the areas that I thought the installer would need access to. He then got to work and just got on with it. At all times, he explained what he was doing and kept me up to date. As work progressed, I was thankful that I had chosen Octopus Energy as the installer, who was very knowledgeable about what he was doing, and it's a credit to him. He worked hard and kept all the work neat, and although I didn't watch everything he did, he kept me up to date. I was very impressed with his work; his cable work by attaching it to the lower level was absolutely spot on. Its almost invisible and I cannot fault it. Overall, I can't thank him enough, and I can only hope that management, on behalf of my wife and me, pass on my thanks to him. He did a first-class job. I am 100% happy with the Octopus installer. I would recommend Octopus Energy for any future EV Wall Chargers

The overall experience was good. There were delays and communication was a bit stilted before the job began, amd at times I was not sure when the installation would happen, but when the installation team finally was arrived, they put it together quickly and diligently. They were very friendly, polite and worked happily together in a team. The system was explained well and I am ver happy with the quality of the installation work, the value for money, and how it is working.

My experience was first class and thats all thanks to the guys who installed our metre. Jim (apologies if thats the wrong name) went above and beyond to get the work done, he could have easily walked away as the job was a lot bigger than what was listed and a survey hadn’t been done. We live in an old house and it presented a challenge at every step, Jim was persistent and determined to get the job done though. He was friendly, hard working and super communicative throughout the entire process. He also required a colleague to help him out (Dale) who put a lot of hard graft into going under the floorboards to make sure the connection got sorted. Honestly the guys put in a solid days work and the outcome was beyond what I expected. Could not have been happier with the service provided and very lucky I got these two guys put on the job. Will definitely be staying with Octopus for a long time if this is any indication of the high lever service to expect!

Fitted on time in heatwave and looks great. Fitter polite and helpful. Follow up glitches being sorted promptly.

Really great service beginning to end, no complaints and 100% satisfaction. The installation was all really efficient and the installers were knowledgeable and helpful

I chose Octopus Energy because they had the EV charger that I had seen had excellent reviews. They had the best price with longer cable options and extended warranty option. I had quotes from two other companies and their prices for basic was really high. With Octopus the ordering is straight forward and I had was sent a online survey request . It was simple but I was unsure it was adequate, but a quick phone call to discuss what's included in the installation put my mind at rest. They supply a garage consumer box with a isolator and trips as well as SPD. The turnaround was incredibly fast, after survey I had an appointment and the charger was installed and working within days of ordering. The engineer Pedro was a true credit to Octopus—highly professional, thorough with safety checks, and meticulous with his workmanship. I highly appreciated that he took the time to discuss and always checked that I was happy with were everything was going including the cable route. He had the patience to give me time to chose a final charger position and time to wrap cable round to see best position for holster. I could see he took pride in his work everything was checked with levels before fixing , spacing of clips exact and cable straight. The installation was completed in a quality way. Glad I chose Octopus as they use there own electricians and know I have the support from a large company if I have a issue.

I was contacted by the engineer the day before the installation to check for any issues. The engineer arrived on time and completed the installation to a high standard. Very happy with the Octopus service from start to finish.

Octopus Energy did a great job in setting up and fixing the charger to my home . The engineer took great care in installing the equipment and spent time in fully explaining how the system works. I fully recommend Octopus Energy

Excellent service and installation. Easy to progress. Friendly and knowledgeable installation. Would recommend.

Guys Very professional and keen to do best job possible, pre-install survey professional approach to ensure smooth sailing and customer satisfaction.

The engineer that came was very professional, very friendly and very tidy cleaned up as he went along gave lots of info on how to set up the app and how to use the charger

Had an EV Charger installed. The engineers were great. They explained everything. They consulted us and made certain we were happy with the installation. Then they made certain we were comfortable with the app. The assistance from sales was great as well.

I was kept informed by email and phone at every stage by Octopus and their engineer Graham. The installation process was excellent Graham was punctual, kept me fully informed and always asked where I wanted things to go and suggested things I wouldn’t have thought of. I would definitely recommend Octopus and their engineers.

Very professional installers. Not happy being told on Tuesday that work could not be done on Wednesday as scheduled. Work completed on Thursday. Disappointed that Octopus don’t have a tariff for EV charging and solar panels.

Contacted Octopus and agreed a date for installation. On installation day discussed with the installer the location I wanted it, he agreed and then carried out the installation in a friendly and professional manner to my complete satisfaction.p

Initial quote was fully 8k cheaper than other one from local company and it was exactly what we paid. From first contact to completion took less than two weeks. Installation took 5 days and the whole team was so professional and delightful to have around the place. I honestly couldn't be more impressed.

Steven is very knowledgeable and professional technician. Cleaned before he left. I recommend octopus EV charger

Octopus energy have been fantastic from start to finish with my EV installation. Communication from sales to the engineer himself was first class. Professional and courteous the engineer explained everything in detail and couldn’t have done more. I can’t recommend octopus enough

From the very first enquiry the staff at Octopus impressed. Nothing was too much trouble and everything clearly explained special mention to Yamin who was contact for every question. The fitting team were great professional knowledgeable and kept things clean and tidy. The install is so neat and tidy almost a work of art! I thoroughly recommend Octopus to anyone who needs a fantastic energy supplier.

The engineer called the day before to provide an estimated arrival time and talked me through everything that would happen at the install. He arrived on time and explained what he would do. I was impressed with his knowledge and explanation of the product. The installation was very tidy and worked for what we needed

Richard the Octopus engineer was brilliant. I just wish all tradesmen visiting us were up to his very standards. Very clean work in fact cleaner now than before he arrived! Very personable and nothing was too much trouble.

What a brilliant experience and high standard from Octopus Energy from start to finish. Octopus surpassed my expectations in all respects, would highly recommend.

The Octopus EV charger installer Kieran arrived on time and greeted me personally. We discussed the best way to route the cabling from the meter to the charger. He opted for the most elegant run , even though it meant taking up two paving slabs and chiselling the cement base to enable the cable to run under the doorstep. He gave a demonstration of the charger controls and took away all the packaging and left the area tidy.

I could not recommend this service enough after our recent experience. I had concerns about the installation being disruptive especially as I have a child in the home that is very sensitive to noise and change. However care and consideration was taken at all times by the instalador.

Started my journey in September 2025 when I paid my deposit after just moving in to my new home. Sales team were of course very helpful but then there was almost no communication, phone calls to several different personal representatives were rarely returned although promises of fast response were made! Eventually we had an installation date then the scaffolding didn’t arrive on time and several calls were not returned until 2 days after by which time the scaffolding had arrived. Installation teams were very helpful and worked very hard, coming early and working late! I can’t fault the product, it works very well and the price of oil which was our original heating makes it all the more worthwhile!

The original Hypervolt charger was delivered and installed 18/08/25 which worked for a few months then stopped working in mid November. I notified Octopus who send an engineer to repair it, which was unfortunately unsuccessful and he didn’t have a spare charger with him. Consequently I waited a couple of weeks for a new charger to be installed. Due to the wait Octopus credited my Electroverse card as compensation. When the new charger was installed it has continued to work to this day.

Once I contacted Octopus about my solar panels, battery and ev charger I knew I was in the best hands for green energy advice. They have outstanding throughout the whole process. Dedicated project managers who made everything run to plan with no unpleasant surprises. In fact everyone concerned with my installation was available with helpful and practical advice. I wouldn't hesitate to recommend Octopus to anyone as both installers and green energy providers.

I went with octopus because as an energy provider I found their apps easy to understand and the customer service top notch. The choice of charging connector was simple and the pricing competitive and knowing that my energy provider who isn’t going anywhere is also the installer gives me peace of mind not for today but for years in the future

We had decided to get an EV to replace an ageing Toyota Hybrid but needed to get the charger first so we were ready for it. Our energy supplier, Octopus Energy, offered a couple of options for what we thought was a good price after reviewing what was available online. The engineer arrived at the appointed time and did the work very professionally, with only a very small time when power to the house was turned off. We chose the OHME Home Pro and have been very happy both with the charger and the overnight 6 hours of very low priced electricity from the Intelligent Octopus Go tariff we have opted for. A year on and we decided we could be even more green and change our ageing gas boiler for an air source heat pump. Octopus could not have done more to help us on the road. We had three engineers for four days to install everything and, even in January, were not too cold while the heating was off. The engineers were superb and now, 4 months on, we are contemplating getting rid of gas altogether (we still have a gas range cooker and a gas fire) and getting Octopus to take out our gas meter to be even more green. Octopus really have great customer service and can't be faulted on anything you ask them for. This review may sound OTT but that's our experience of them.

The engineer was excellent and nothing was a drama. Everything was completed to a very high standard. The earthing rod was completely hidden. Everything was set up and explained to me by the engineer. I was a bit of an EV sceptic, but my hybrid is brilliant and with home charging is saving me a fortune in fuel. It turned out to be a good time to make the move. As a result of this I now have batteries installed by Octopus and this has dramatically changed our energy usage.

Engineer arrived on time, smart and polite. Checked building over and tested a few things prior to starting installation. I wanted the charger installed in a very specific way to hide all cables. He could easily of said no, but went above and beyond to ensure it was installed just as I requested. Very neat job. Walked me through how to use it and tested a car charge. Very happy!

Octopus installed EV charger, advising that they would arrive 08.30-09.00 and take 3-4 hours. They asked us to install Octopus app ahead of their arrival. Installation of app requires login which we didn't have as our energy is from different supplier. Rang the nominated Tech Support person who didn't answer call or respond to voice message. After 07.30 on day of installation received message saying that engineer had to complete previous day's work and would arrive around 11.00 - no apology or asking if that's ok. Why didn't he message previous day? Had to cancel own arrangements for that afternoon. At 11.00 another message saying ETA 11.45. Engineer had to contact colleague as he didn't know how to resolve app issue. Took nearly 4 hours to install charger. Set charger to install firmware, which Octopus say "takes 15 minutes, so make yourself a cup of tea". Engineer left site to pick up equipment for following week's job, saying it's 10 minutes down the road. Arrived back 55 minute later, to find firmware still not updated. Didn't know how to resolve this so eventually left saying "hopefully it will be okay by tomorrow" Have made follow up calls to Tech Support, none of which have been answered and voice messages not responded to.

Octopus spent a week installing a 8.5kw Daikin Air Source Heat Pump, The work included removing the gas boiler and pipe work, decommissioning the gas meter, upgrading 90% of our radiators, upgrading our hot water cylinder (2x the original capacity), removing two cold water tanks from the loft space and converting our hot water supply to mains pressure. All this took just a week. All as per survey, all on-time and to cost. Installation notes. The Daikin heat pump sits to the northwest facing side of our house with plenty of breathing space. The feed and return pipework, plus the mains supply to the heat pump is routed via our loft space, where it replaces the original feed and return from the original gas boiler. One important note is that we have 15mm pipework upstairs and microbore pipework downstairs. ALL works well. Thank you Octopus.