Optimum Plumbing & Heating Limited

I have been using optimum plumbing for a number of years and they are reliable and dependable always giving exemplary workmanship and customer service. Today I had a leak from my loo, I called Simon who at the first opportunity sent luck to conduct the repair and change parts in the cistern. I must say the response was extremely quick. As I say the service is outstanding as usual. Simon and Mark and their team Brad, Luke and others who make up optimum team. Are simply the best. I highly recommend them, they have carried so many projects for me including a new boiler system. They also fitted an amazing bathroom for my brother. I don’t say these words lightly but they are simply the best giving exemplary customer service and workmanship. Truly second to none. They are all extremely polite and tidy in their work.

We had a new boiler fitted within days of contacting Optimum. Mark and Reece were both very professional, considerate and hard-working. They were very tidy and polite. We were impressed with them and thoroughly recommend them. Excellent service overall!

A new boiler and water cylinder were fitted with all the other jobs that both installations entailed. Simon and Luke were at all time professional, answered all our questions and communicated clearly all through the work. The work was carried out with calm, confidence from the skilled duo. They were tidy. We were impressed with them and thoroughly recommend them. Excellent service overall!

Heating broke down on the Wednesday so we contacted Simon around lunch time. He arrived in the afternoon and did a temporary fix to keep us warm until he could fix it properly. He worked efficiently and competently and made sure the work was completed to a to a very high standard. He was careful to keep his work area clean and safe and has a very pleasant manner whilst working.

We would highly recommend Mark and Optimum heating. We have very happily used them for regular services however when our heating broke down the service we received was exceptional. Mark ensured that our heating was back up and running as we have a baby and the weather was bad- we were so grateful that Mark went above and beyond to get this done for us. If you are looking for a trustworthy, knowledgeable professional at a very fair price then we highly recommend!

Highly impressed by Mark and the team who carried out central heating power flush, replaced hot water cylinder, serviced boiler and fitted new bathroom all to a high standard. Will use Optimum for any future plumbing work and thoroughly recommend them.

I had been looking for a heating engineer to sort out my ailing system which had not been working all winter. Mark looked at it and diagnosed the boiler was clogged up as well as the whole system. He also diagnosed a fault with an existing shower which had been incorrectly plumbed. The job spec was to fit a new boiler, cleans the system and fit Tado smart radiator valves and associated controls as well as re-plumbing the shower. When work started became apparent that the clogging up was very severe and it took several goes of repeated power flushing to clear it. Several rads were found to be insecure, so Luke remounted them on fresh boards and now they are rock solid. Corroded TRV valves and lockshields were identified in several places and I agreed that they needed replacing. I was impressed by the attention to detail and the high quality of the work carried out. For instance Mark rerouted some pipework to give better flow, and insulated pipes far more effectively than had been done previously. The shower fault was corrected and it now works properly. He even changed a cartridge in my kitchen tap for which I had a spare. He was very flexible and willing to go the extra mile. In fact on two days both he had Luke worked late into the evening because off the time taken for the power flushing to complete effectively. I enjoyed making cups of coffee to keep them sustained.

We have been using optimum for eleven years now. From the very first time we have found them excellent. They explain everything to you and always do a very thorough job, clearing up when they finish. We have always found all the men very friendly and helpful. When you phone the office Andrea is always very helpful and friendly. We would recommend optimum to anybody.

Bradley was very hardworking and knowledgeable. Arrived on time and worked throughout. Encountered a few unforeseen problems with my house, which were quickly resolved. Very happy that I chose Optimum.

I woke this morning to a cold house and no hot water. I phoned Simon and left a message. He replied that he was ill but asked for details. He arrived an hour later - from his sick bed - it was not an easy fix. He managed to complete a tricky task with kindness and humour. 2 hours later I am warm and have hot water. I could not recommend him highly enough. Polite, charming with a caring attitude. He is my go to plumber.